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Ekata の障害履歴

50 Ekata incidents · 2022年11月 — official updates, affected components, duration and resolution details.

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Ekata Intermittent Latency and Error Responses

開始 2026年4月19日 19:06 UTC 0m

Pending

影響を受けたコンポーネント

Identity Review API (formerly known as Identity Check API)Identity Review API PR (formerly known as Identity Check API)

2026年4月19日 19:06 UTCresolved
A service disruption was identified and is now resolved for Mastercard Identity Solutions. Impact Description: Customers may have experienced intermittent latency and error responses when using Identity Review API (formerly known as Identity Check API), Identity Insights for Transactions, and Identity Insights for Accounts. Mastercard Identity teams are investigating the issue and will provide an update on root cause at a later date. Incident Start: 18 April 2026, 16:19 CT (21:19 UTC) Incident End: 19 April 2026, 13:26 CT (18:26 UTC) For urgent inquiries, please call Global Customer Delivery & Care. For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.

Ekata Score Anomalies

開始 2026年4月16日 21:18 UTC 0m

Pending

影響を受けたコンポーネント

API - Account OpeningAPI - Account Opening ExpressIdentity Review API (formerly known as Identity Check API)Identity Review 360 (formerly known as Pro Insight)API - Transaction RiskIdentity Review API PR (formerly known as Identity Check API)

2026年4月16日 21:18 UTCresolved
A service disruption on 16 April 2026 was identified and is now resolved for Mastercard Identity Solutions. Impact Description: North American customers may have experienced anomalies in returned scores when using Ekata solutions including Account Opening API, Account Opening Express API, Transaction Risk API, and Identity Review API, as well as Identity Review 360. Mastercard Identity will provide an update on root cause at a later date. Incident Start:  16 April 2026, 13:55 CT (19:55 UTC) Incident End: 16 April 2026, 14:50 CT (20:50 UTC) For urgent inquiries, please call Global Customer Delivery & Care. For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.

app.ekata.com

開始 2026年3月30日 12:58 UTC 0m

Pending

影響を受けたコンポーネント

Identity Review 360 (formerly known as Pro Insight)

2026年3月30日 12:58 UTCresolved
Date: 30 March 2026 A service disruption has been identified and is now resolved for Mastercard Identity Solutions Identity Review 360 or Pro Admin. Impact Description: Customers may have experienced an outage when accessing Identity Review 360 or Pro Admin. Mastercard teams are actively investigating this issue and will provide an update as soon as possible. Incident Start: 30 March 2026, 05:45 CT (10:45 UTC) Incident End: 30 March 2026, 06:19 CT (11:19 UTC) For urgent inquiries, please call Global Customer Delivery & Care. For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.

Identity Review 360 Account Expiry Issue - Corrected Impact Start

開始 2026年3月9日 23:27 UTC 0m

Pending

影響を受けたコンポーネント

Identity Review 360 (formerly known as Pro Insight)

2026年3月9日 23:27 UTCresolved
Date: 09 March 2026 Following up on the Identity Review 360 (related to Pro Admin) incident notification and resolution that was previously shared, we identified an error in the reported start time. Corrected Impact Start: 07 March 2026, 9:10 CDT (14:10 UTC) Impact End: 09 March 2026, 10:34 CDT (15:34 UTC) We apologize for the confusion and appreciate your understanding. For urgent inquiries, please call Global Customer Delivery & Care. For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.

Identity Review 360 Account Expiry Issue

開始 2026年3月9日 16:04 UTC 0m

Pending

影響を受けたコンポーネント

Identity Review 360 (formerly known as Pro Insight)

2026年3月9日 16:04 UTCresolved
A service disruption was identified for Identity Review 360 and has now been resolved. Impact Description: Identity Review 360 users may have experienced an “Account Expired” screen in response to their queries. Impact Start: 09 March 2026, 07:53 CDT (12:53 UTC) Impact End: 09 March 2026, 10:34 CDT (15:34 UTC) For urgent inquiries, please call Global Customer Delivery & Care. For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.

Elevated Transaction Risk Errors

開始 2025年10月2日 15:41 UTC 2m

Outage致命的なインシデント

影響を受けたコンポーネント

API - Transaction Risk

2025年10月2日 15:41 UTCinvestigating
We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.
2025年10月2日 15:42 UTCresolved
The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!

Elevated Address Risk Errors

開始 2025年9月23日 18:27 UTC 1m

Outage致命的なインシデント

影響を受けたコンポーネント

API - Address Risk

2025年9月23日 18:27 UTCinvestigating
We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.
2025年9月23日 18:27 UTCresolved
The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!

Elevated Identity Check Errors

開始 2025年8月29日 0:31 UTC 2h 1m

Outage致命的なインシデント

影響を受けたコンポーネント

Identity Review API (formerly known as Identity Check API)

2025年8月29日 0:31 UTCinvestigating
We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.
2025年8月29日 2:33 UTCresolved
The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!

Elevated Reverse Address Errors

開始 2025年8月29日 0:31 UTC 2h 3m

Outage致命的なインシデント

影響を受けたコンポーネント

API - Reverse Address

2025年8月29日 0:31 UTCinvestigating
We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.
2025年8月29日 2:35 UTCresolved
The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!

Elevated Phone Intelligence Errors

開始 2025年8月29日 0:31 UTC 1h 52m

Outage致命的なインシデント

影響を受けたコンポーネント

API - Phone Intelligence - EUAPI - Phone IntelligenceAPI - Phone Intelligence - APAC

2025年8月29日 0:31 UTCinvestigating
We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.
2025年8月29日 2:24 UTCresolved
The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!

Elevated Address Risk Errors

開始 2025年8月29日 0:31 UTC 2h 1m

Outage致命的なインシデント

影響を受けたコンポーネント

API - Address Risk

2025年8月29日 0:31 UTCinvestigating
We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.
2025年8月29日 2:33 UTCresolved
The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!

Elevated Identity Check Errors

開始 2025年8月29日 0:31 UTC 2h 1m

Outage致命的なインシデント

影響を受けたコンポーネント

Identity Review API (formerly known as Identity Check API)

2025年8月29日 0:31 UTCinvestigating
We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.
2025年8月29日 2:33 UTCresolved
The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!

Elevated Phone Intelligence Errors

開始 2025年8月29日 0:31 UTC 2h 1m

Outage致命的なインシデント

影響を受けたコンポーネント

API - Phone Intelligence - EUAPI - Phone IntelligenceAPI - Phone Intelligence - APAC

2025年8月29日 0:31 UTCinvestigating
We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.
2025年8月29日 2:33 UTCresolved
The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!

Elevated Account Opening Errors

開始 2025年8月29日 0:31 UTC 1h 45m

Outage致命的なインシデント

影響を受けたコンポーネント

API - Account Opening - EUAPI - Account OpeningAPI - Account Opening - APAC

2025年8月29日 0:31 UTCinvestigating
We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.
2025年8月29日 2:17 UTCresolved
The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!

Elevated Account Opening Errors

開始 2025年8月29日 0:31 UTC 1h 52m

Outage致命的なインシデント

影響を受けたコンポーネント

API - Account Opening - EUAPI - Account OpeningAPI - Account Opening - APAC

2025年8月29日 0:31 UTCinvestigating
We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.
2025年8月29日 2:24 UTCresolved
The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!

Elevated Merchant Onboarding API Errors

開始 2025年8月29日 0:31 UTC 1h 52m

Outage致命的なインシデント

2025年8月29日 0:31 UTCinvestigating
We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.
2025年8月29日 2:24 UTCresolved
The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!

Elevated Address Risk Errors

開始 2025年8月29日 0:31 UTC 2h 1m

Outage致命的なインシデント

影響を受けたコンポーネント

API - Address Risk - APAC

2025年8月29日 0:31 UTCinvestigating
We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.
2025年8月29日 2:33 UTCresolved
The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!

Elevated Address Risk Errors

開始 2025年8月29日 0:31 UTC 2h 12m

Outage致命的なインシデント

影響を受けたコンポーネント

API - Address Risk

2025年8月29日 0:31 UTCinvestigating
We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.
2025年8月29日 2:43 UTCresolved
The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!

Elevated Identity Check Errors

開始 2025年8月29日 0:31 UTC 2h 1m

Outage致命的なインシデント

影響を受けたコンポーネント

Identity Review API (formerly known as Identity Check API)

2025年8月29日 0:31 UTCinvestigating
We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.
2025年8月29日 2:33 UTCresolved
The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!

Elevated Identity Check Errors

開始 2025年8月29日 0:31 UTC 2h 12m

Outage致命的なインシデント

影響を受けたコンポーネント

Identity Review API PR (formerly known as Identity Check API)

2025年8月29日 0:31 UTCinvestigating
We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.
2025年8月29日 2:43 UTCresolved
The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!

Ekata の障害履歴 | Uptimus