Ellucian の障害履歴

1. 2026年9月2日 15:11 UTCinvestigating

   Ellucianは、一部の顧客に対するEllucian Insightsに影響を与える問題を認識し、積極的に調査しています。 詳細は、こちらのステータスページにて更新情報を提供致します。 お問い合わせ Ellucian チーム

2. 2026年9月2日 16:08 UTCinvestigating

   Ellucianは、一部の顧客のEllucian Insightsに影響を与える問題を引き続き調査しています。 アップデートは、引き続きこのステータスページにて提供いたします。 お問い合わせ Ellucian チーム

3. 2026年9月2日 16:50 UTCmonitoring

   Ellucianは、複数の顧客に影響を与えるEllucian InsightsとEllucianインテリジェントプロセス(EIP)の問題を特定しました。 修正は生産に展開され、両方のシステム間で大幅に改善された性能を観察しています。 今後も環境を監視し、問題が完全に解決されるようにします。 お問い合わせ Ellucian チーム

4. 2026年9月2日 17:30 UTCresolved

   Ellucian は、Ellucian Insights と Ellucian インテリジェント プロセス (EIP) に影響する問題を解決しました。 サービスを想定し、引き続き監視します。 お問い合わせ Ellucian チーム

公式のインシデント更新を自動翻訳しています。

1. 2026年8月20日 14:49 UTCinvestigating

   Ellucianは、一部の顧客にスマートプランに影響を与える問題を認識し、積極的に調査しています。 詳細は、こちらのステータスページにて更新情報を提供致します。 お問い合わせ Ellucian チーム

2. 2026年8月20日 16:17 UTCmonitoring

   Ellucianは問題を解決し、サービスを復元する。 今後もサービスを積極的に監視してまいります。 ステータスページにて追加更新を行います。 お問い合わせ Ellucian チーム

3. 2026年8月20日 16:58 UTCresolved

   Ellucianは、一部の顧客にスマートプランに影響を与える問題を解決しました。 サービスを想定して運用し、引き続き監視します。 お問い合わせ Ellucian チーム

公式のインシデント更新を自動翻訳しています。

1. 2026年8月6日 13:19 UTCinvestigating

   Ellucian is investigating the cases created over 8/5-8/6 regarding long running transformation jobs and will post an update shortly Thank You, Your Ellucian Team

2. 2026年8月6日 14:26 UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and actively developing & deploying mitigation steps to stabilize Insights. Thank You, Your Ellucian Team

3. 2026年8月6日 15:23 UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and is actively rolling out mitigation steps to the Insights environments over the next hour.  Customers may still be experiencing latency with transformation job status responses. Thank You, Your Ellucian Team

4. 2026年8月6日 16:10 UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and has rolled out mitigation steps via service scaling, which the team is continuing to monitor impact on job throughput. Customers may still be experiencing latency with transformation job status responses. Thank You, Your Ellucian Team

5. 2026年8月6日 17:25 UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and rolled out mitigation measures to the Insights environment. We are monitoring transformation jobs' performance improvements. Customers may still be experiencing latency with transformation job status responses. Thank You, Your Ellucian Team

6. 2026年8月6日 18:13 UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and rolled out mitigation measures to the Insights environment. We are monitoring transformation jobs' performance improvements. Customers may still be experiencing latency with transformation job status responses. Cancelling and resubmitting jobs is not necessary and will not resolve the current issue. For regularly scheduled jobs, you may cancel any stuck jobs and allow the next scheduled run to proceed. Thank You, Your Ellucian Team

7. 2026年8月6日 19:42 UTCinvestigating

   Ellucian is monitoring transformation jobs' performance improvements. Jobs are still processing, but at a slower pace. Cancelling and resubmitting jobs is not necessary and will not resolve the current issue. For regularly scheduled jobs, you may cancel any stuck jobs and allow the next scheduled run to proceed. Thank You, Your Ellucian Team

8. 2026年8月6日 20:01 UTCresolved

   Mitigation strategies have been applied and Insights' transformation jobs are now completing within expected timeframes. Ellucian is continuing to monitor transformation execution. Thank You, Your Ellucian Team

1. 2026年8月5日 18:10 UTCinvestigating

   We're investigating performance issues affecting the Insights platform. Customers may experience delays running population jobs, ingesting data, and executing Insights - related Data Connect pipeline runs. Our team is actively working to restore normal performance. We'll provide updates as we progress. Thank You, Your Ellucian Team

2. 2026年8月5日 19:25 UTCidentified

   Ellucian has identified a narrowed list of root causes for the performance degradation in production, and has deployed short-term mitigation measures to partially restore stability. The team is monitoring the Insights platform and developing root fixes to the application performance issues. Customers may still experience latency as the team explores other short-term mitigation measures. Thank You, Your Ellucian Team

3. 2026年8月5日 22:22 UTCidentified

   Ellucian continues to monitor short term remediations and continues to work to improve system stability. Thank You, Your Ellucian Team

4. 2026年8月5日 23:51 UTCresolved

   The short-term mitigations have been validated and operations are validated as returning to stable function. The team will continue to monitor the overall health of our core services over the remainder of this week. Thank You, Your Ellucian Team

1. 2026年7月23日 16:28 UTCidentified

   Ellucianは、学生金融の成功に影響を及ぼす問題を認識し、積極的に調査しています。 詳細は、こちらのステータスページにて更新情報を提供致します。 お問い合わせ Ellucian チーム

2. 2026年7月23日 18:13 UTCidentified

   Ellucianは、学生金融製品の成功ラインに影響を与える問題を認識しています, 学生フォーム, キャンパスコミュニケーター, 奨学金ユニバース, 学生アドバイザー/バーチャルアドバイザー, キャンパスメトリクスとAzureの不足に関連する一部の顧客のための自動調整, 私たちは、この事件に関する迅速な解像度でMicrosoftを監視し、作業しています. 詳細は、こちらのステータスページにて更新情報を提供致します。 お問い合わせ Ellucian チーム

3. 2026年7月23日 18:55 UTCmonitoring

   マイクロソフトは、Azureの停電を引き起こし、解決を始めている問題を特定しました。 今回、ELlucian Student Financial Success の製品ラインがオンラインでバックアップされます。 今後も全サービスの完全復旧を図っていきます。 必要に応じて、さらなるアップデート。 お問い合わせ Ellucian チーム

4. 2026年7月23日 20:48 UTCresolved

   Microsoft は Azure の停電を引き起こす問題を修正しました。 今回、ELlucian Student Financial Success の製品ラインがオンラインでバックアップされます。 お問い合わせ Ellucian チーム

公式のインシデント更新を自動翻訳しています。

1. 2026年7月14日 15:54 UTCidentified

   Ellucianは、一部の顧客のEllucianフォームに影響を与える問題を認識し、積極的に調査しています。 詳細は、こちらのステータスページにて更新情報を提供致します。 お問い合わせ Ellucian チーム

2. 2026年7月14日 17:57 UTCidentified

   Ellucianは、一部の顧客のEllucianフォームに影響を与える問題を引き続き調査しています。 アップデートは、引き続きこのステータスページにて提供いたします。 お問い合わせ Ellucian チーム

3. 2026年7月14日 20:07 UTCmonitoring

   Ellucian は、修正をデプロイし、一部の顧客の Ellucian フォームに影響を与える問題を積極的に監視します。 アップデートは、引き続きこのステータスページにて提供いたします。 お問い合わせ Ellucian チーム

4. 2026年7月14日 20:40 UTCresolved

   Ellucianは、一部の顧客のEllucianフォームに影響を与える問題を解決しました。 サービスを想定し、引き続き監視します。 お問い合わせ Ellucian チーム

公式のインシデント更新を自動翻訳しています。

1. 2026年6月24日 1:34 UTCinvestigating

   Ellucian is aware of an issue affecting Insights for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 2026年6月24日 2:50 UTCidentified

   Ellucian continues to investigate an issue affecting Insights for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 2026年6月24日 3:02 UTCresolved

   Ellucian has resolved an issue affecting Insights for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 2026年5月26日 19:27 UTCinvestigating

   Ellucian is aware of an issue affecting workflows for some Ellucian Recruit customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 2026年5月26日 20:31 UTCmonitoring

   Ellucian continues to investigate an issue affecting Ellucian Recruit for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 2026年5月26日 21:52 UTCresolved

   Ellucian has resolved an issue affecting workflows for some Ellucian Recruit customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 2026年5月21日 15:05 UTCinvestigating

   Ellucian is aware of an issue affecting workflows for some Ellucian Recruit customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 2026年5月21日 16:02 UTCinvestigating

   Ellucian continues to investigate an issue affecting Ellucian Recruit for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 2026年5月21日 18:09 UTCinvestigating

   Ellucian continues to investigate an issue affecting workflows for some Ellucian Recruit customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

4. 2026年5月21日 18:32 UTCresolved

   Ellucian has resolved an issue affecting workflows for some Ellucian Recruit customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 2026年5月14日 16:03 UTCinvestigating

   Ellucian is aware of an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 2026年5月14日 16:22 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026年5月14日 17:02 UTCinvestigating

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

4. 2026年5月14日 20:05 UTCinvestigating

   Ellucian is aware of an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will continue to provide updates on this status page as more information becomes available.

5. 2026年5月14日 21:00 UTCidentified

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

6. 2026年5月14日 22:26 UTCidentified

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. A support case has been submitted to Microsoft, they are currently investigating possible issues within the Exchange Online environment. Updates will continue to be provided on this status page.

7. 2026年5月14日 23:36 UTCidentified

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. A support case has been submitted to Microsoft, they are currently investigating possible issues within the Exchange Online environment. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

8. 2026年5月15日 6:14 UTCresolved

   Ellucian has resolved an issue affecting email and workflows in Advance, Advise and Recruit for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 2026年5月6日 14:47 UTCidentified

   Ellucian is aware that Colleague SaaS customers may be experiencing issues accessing the Self-Service, User Interface or Colleague Web API applications. Ellucian Engineers have identified a solution and are working towards implementing that solution. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 2026年5月6日 15:48 UTCidentified

   Ellucian Engineers have implemented the solution to this issue and are currently validating the solution with impacted customers.

3. 2026年5月6日 15:54 UTCresolved

   Ellucian Engineers have implemented the solution to this issue, and all production services have been restored.

1. 2026年4月10日 15:42 UTCinvestigating

   Ellucian is aware of an issue affecting Ellucian Forms for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 2026年4月10日 16:03 UTCresolved

   Ellucian has resolved an issue affecting Ellucian Forms for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 2026年3月26日 15:47 UTCinvestigating

   Ellucian continues to investigate an issue affecting Colleague Document download for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

2. 2026年3月26日 16:46 UTCinvestigating

   Ellucian is aware of an issue affecting Colleague Document download for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

3. 2026年3月26日 18:52 UTCidentified

   Ellucian continues to investigate an issue identified which is affecting Colleague document download for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

4. 2026年3月26日 19:32 UTCresolved

   Ellucian has resolved an issue affecting Colleague Document download for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 2026年3月18日 16:08 UTCresolved

   Ellucian has resolved an issue affecting Person Manager for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 2026年3月14日 13:39 UTCinvestigating

   Ellucian is aware of an issue affecting Elevate for some customers in Canada and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 2026年3月14日 14:43 UTCresolved

   Ellucian has resolved an issue affecting Elevate for some customers in Canada. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 2026年3月1日 15:08 UTCinvestigating

   Ellucian is aware of an ongoing AWS outage impacting our Middle East customers and certain services. Our teams are actively investigating the issue. We will continue to provide updates on this status page as additional information becomes available. Thank You, Your Ellucian Team

2. 2026年3月1日 15:49 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026年3月1日 15:51 UTCmonitoring

   We have completed validation of the environments hosted in the Middle East region, and all systems are currently operating as expected. We will continue to monitor the situation closely. If you encounter any issues with your specific environment, please open a support case, and our team will promptly investigate. Thank You, Your Ellucian Team

4. 2026年3月2日 3:41 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2026年3月2日 12:04 UTCmonitoring

   AWS reported loss of power in one availability zone yesterday. A few hours ago AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore services outside of the impacted region in UAE.

6. 2026年3月2日 15:01 UTCmonitoring

   AWS reported loss of power in one availability zone in the Middle East Region yesterday. A few hours ago AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore those services outside of the impacted Middle East Region.

7. 2026年3月2日 16:02 UTCmonitoring

   AWS reported loss of power in one availability zone in the Middle East Region yesterday. Earlier today, AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore those services outside of the impacted Middle East Region.

8. 2026年3月2日 17:01 UTCmonitoring

   We are aware of issues impacting AWS in the Middle East Region, and are working directly with affected Ellucian customers to restore service. Ellucian is actively collaborating with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 3:00 PM US Eastern Time, or sooner if there is a significant change in status.

9. 2026年3月2日 20:03 UTCmonitoring

   Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 6:00 PM US Eastern Time, or sooner if there is a significant change in status.

10. 2026年3月2日 23:00 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 9:00 PM US Eastern Time, or sooner if there is a significant change in status.

11. 2026年3月3日 2:10 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update sooner if there is a significant change in status.

12. 2026年3月3日 2:25 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 12:00 AM US Eastern Time, or sooner if there is a significant change in status.

13. 2026年3月3日 5:05 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 03:00 AM US Eastern Time, or sooner if there is a significant change in status.

14. 2026年3月3日 8:01 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 06:00 AM US Eastern Time, or sooner if there is a significant change in status.

15. 2026年3月3日 11:04 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 08:00 AM US Eastern Time, or sooner if there is a significant change in status.

16. 2026年3月3日 13:10 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 11:00 AM US Eastern Time, or sooner if there is a significant change in status.

17. 2026年3月3日 15:58 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 02:00 PM US Eastern Time, or sooner if there is a significant change in status.

18. 2026年3月3日 18:10 UTCmonitoring

    Ellucian continues to work with AWS as we recover from the recent AWS outage that impacted our Middle East customers and certain services. Impact is now limited, and we will communicate directly with the small number of customers still affected moving forward. For additional assistance, please contact Ellucian Support through the Customer Center.

19. 2026年3月4日 19:09 UTCmonitoring

    Ellucian continues to work with AWS as we recover from the recent AWS outage that impacted our Middle East customers and certain services. Impact is now limited, and we will communicate directly with the small number of customers still affected moving forward. For additional assistance, please contact Ellucian Support through the Customer Center. No components were marked as affected by this incident.

20. 2026年3月5日 22:00 UTCresolved

    Ellucian continues to work with AWS as we recover from the recent AWS outage that impacted our Middle East customers and certain services. Impact is now limited, and we will communicate directly with the small number of customers still affected moving forward. There will be no further updates for this incident on the Status Page.

1. 2026年2月20日 16:19 UTCidentified

   Ellucian is aware of an issue impacting Data Connect scheduled jobs and Insights refresh jobs in the EU, AP, and CA regions. Schedules created before February 13 may not trigger at their expected time. Schedules created after this date are not affected. Our team is actively working to resolve the issue and restore normal scheduling behavior as quickly as possible. We will provide updates as more information becomes available. Thank You, Your Ellucian Team

2. 2026年2月20日 17:18 UTCidentified

   The Australia Pacific region is fully restored, and schedules are triggering on time again. Team is currently applying the remaining fixes to the EU and CA regions.

3. 2026年2月20日 17:39 UTCresolved

   The regions of CA, and EU are fully restored and schedules are triggering again.

1. 2026年2月19日 16:33 UTCinvestigating

   Ellucian is aware of an issue affecting Person Manager for some customers with intermittent performance issues and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 2026年2月19日 17:30 UTCinvestigating

   Ellucian continues to investigate an issue affecting Person Manager causing intermittent performance issues for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 2026年2月19日 18:32 UTCinvestigating

   Ellucian is aware of an issue affecting Person Manager causing intermittent performance issues for some customers. We are continuing to investigate. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

4. 2026年2月19日 19:30 UTCresolved

   Ellucian has resolved an issue affecting Person Manager for some customers with intermittent performance issues. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 2026年2月17日 14:31 UTCresolved

   AWS performed an unscheduled minor upgrade of the PostgreSQL database, resulting in brief database downtime. During this window, Customer Data Connect pipeline runs experienced a momentary impact. All services are now operating normally.

1. 2026年2月10日 18:16 UTCresolved

   Ellucian has identified and resolved the issue that was temporarily affecting some users on the Experience Dashboard. Some Data Connect jobs were also interrupted or did not start at the scheduled time. Service has been restored to normal. Access to Ethos, Data Connect, Insights, and EIP may have been temporarily impacted during this time.