Exosite の障害履歴

1. 2026年8月3日 19:07 UTCinvestigating

   現在、この問題を調査中です.

2. 2026年8月3日 19:36 UTCmonitoring

   修正を実装し、結果を監視しています.

3. 2026年8月3日 19:55 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月23日 22:04 UTCinvestigating

   現在、この問題を調査中です.

2. 2026年7月23日 22:46 UTCmonitoring

   修正を実装し、結果を監視しています.

3. 2026年7月23日 23:53 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月22日 16:54 UTCinvestigating

   村野さんと積極的に問題を調査しています

2. 2026年7月22日 17:02 UTCmonitoring

   プラットフォームサービスを復元し、引き続き監視しています.

3. 2026年7月22日 17:32 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年5月14日 23:00 UTCinvestigating

   We are currently investigating an issue with the Murano User service impacting service requests.

2. 2026年5月14日 23:14 UTCmonitoring

   The issue has been mitigated and is being monitored.

3. 2026年5月15日 0:24 UTCresolved

   This incident has been resolved.

1. 2026年4月2日 15:34 UTCinvestigating

   We are investigating an issue affecting One Platform availability

2. 2026年4月2日 17:40 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年4月2日 18:02 UTCresolved

   This incident has been resolved.

1. 2025年12月10日 20:58 UTCinvestigating

   We are currently investigating an issue with the Exosense data pipeline.

2. 2025年12月10日 21:15 UTCmonitoring

   We've taken action to resolve the issue and will continue to monitor.

3. 2025年12月10日 21:25 UTCresolved

   This issue has been resolved.

1. 2025年6月8日 19:15 UTCidentified

   We've identified an issue with our upstream billing provider that is currently impacting availability of Account & Billing Management. Device connectivity and IoT application processing are not impacted.

2. 2025年6月8日 23:12 UTCmonitoring

   We are seeing improved availability from our systems to our upstream provider at this time.

3. 2025年6月8日 23:52 UTCresolved

   This incident has been resolved.

1. 2025年6月7日 21:31 UTCidentified

   We've identified an issue with our upstream billing provider that is currently impacting availability of Account & Billing Management. Device connectivity and IoT application processing are not impacted.

2. 2025年6月7日 22:06 UTCmonitoring

   Our upstream provider has identified a networking issue and has begun to mitigate. We are seeing improved availability to our systems at this time.

3. 2025年6月7日 22:24 UTCresolved

   This incident has been resolved.

1. 2024年11月18日 21:59 UTCidentified

   We've identified an issue with our upstream billing provider that is resulting in longer load times and billing information being temporarily unavailable.

2. 2024年11月18日 22:37 UTCresolved

   This incident has been resolved.

1. 2024年11月12日 17:03 UTCidentified

   We have identified an issue with our upstream billing provider resulting in billing information being temporarily unavailable.

2. 2024年11月12日 17:17 UTCmonitoring

   Upstream has addressed the issue. Billing information continues to load successfully at this time.

3. 2024年11月12日 17:59 UTCresolved

   This incident has been resolved.

1. 2024年6月17日 6:48 UTCinvestigating

   We are investigating issues with device connections to Murano.

2. 2024年6月17日 8:46 UTCidentified

   We have isolated an issue to an upstream provider maintenance activity. We are working with them to resolve this issue.

3. 2024年6月17日 11:24 UTCmonitoring

   We have mitigated the upstream providers maintenance activity. There will be a sustained period of latency as device behavior stabilizes.

4. 2024年6月17日 13:16 UTCresolved

   Device latency has normalized.

1. 2024年5月15日 16:44 UTCinvestigating

   We are working on an issue affecting delayed UI instances of ExoSense.

2. 2024年5月15日 17:01 UTCmonitoring

   A fix has been implemented to resolve this issue. We are continuing to monitor.

3. 2024年5月15日 17:08 UTCresolved

   This incident has been resolved.

1. 2023年11月7日 22:02 UTCinvestigating

   We are currently investigating an issue where the ExoSense device simulator UI is not loading the list of simulated devices.

2. 2023年11月7日 23:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2023年11月7日 23:43 UTCresolved

   This incident has been resolved.

1. 2023年8月1日 21:55 UTCidentified

   We are actively working on an issue that is degrading performance of loading historical data. This impacts loading historical data in ExoSense in some cases.

2. 2023年8月2日 1:26 UTCresolved

   Mitigation work was completed.

1. 2023年3月24日 13:19 UTCinvestigating

   We are actively working on an issue that is impacting performance of Murano and Exosense

2. 2023年3月24日 13:40 UTCidentified

   The issue has been identified and we are working on a fix.

3. 2023年3月24日 14:18 UTCidentified

   We have been working to restore full operations and performance. The incident is the result of a security related change by an infrastructure provider with no early warning or notification.

4. 2023年3月24日 14:32 UTCmonitoring

   We have restored system operations and will continue to monitor.

5. 2023年3月24日 15:13 UTCresolved

   This incident has been resolved.

1. 2023年3月14日 19:28 UTCidentified

   We have identified an issue affecting a portion of requests to the One Platform. We have mitigated the issue and are continuing to fully resolve.

2. 2023年3月14日 19:43 UTCresolved

   Between 19:02 - 19:30 a minority of requests to the One Platform experienced intermittent availability. This has been resolved.

1. 2022年12月31日 16:03 UTCresolved

   We have identified and resolved an issue affecting a minority of requests over a period of 30 minutes.

1. 2022年11月15日 17:23 UTCidentified

   We have investigated and identified an issue affecting some customers ability to view their billing and usage information within their Exosite account. A resolution is in progress.

2. 2022年11月15日 20:34 UTCidentified

   We have addressed the issue and are deploying the fix.

3. 2022年11月15日 20:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2022年11月15日 21:03 UTCresolved

   This incident has been resolved.

1. 2022年9月1日 22:50 UTCinvestigating

   We are currently investigating availability of Portals domains. Murano is not affected.

2. 2022年9月2日 1:24 UTCinvestigating

   We are continuing to investigate an issue impacting Portals availability. One Platform, Murano, and ExoSense are not affected.

3. 2022年9月2日 2:35 UTCidentified

   We have mitigated the issue for most customers. We will continue to monitor and provide updates.

4. 2022年9月2日 3:16 UTCmonitoring

   All customer domains are now operational. We will continue to closely monitor the status.

5. 2022年9月2日 3:47 UTCresolved

   This incident has been resolved.

1. 2022年6月16日 17:13 UTCinvestigating

   We are experiencing an issue with our default Murano email service provider. This applies to ExoSense instances and Murano solutions using the email service with default settings, emails are not being successfully sent. ExoSense instances and other Murano solutions that have configured their own SMTP server will continue to work normally and are not affected.

2. 2022年6月16日 19:29 UTCidentified

   We've identified the conflict and are working to reestablish email notifications sent from Murano solutions / ExoSense instances using Exosite's default email service.

3. 2022年6月16日 20:00 UTCmonitoring

   We have partially restored email service although emails may be delayed for a time period.

4. 2022年6月16日 20:31 UTCresolved

   Murano and ExoSense email service has been restored