55 Fastspring incidents · 2021年10月 — official updates, affected components, duration and resolution details.
S3 ストレージ Bucket にレポートを書くときにアクセス拒否されたエラーにより、非同期のデータ API レポートジョブが失敗しています。 問題は、約18:06 UTC、10月19日に始まり、断続的であり、一部のジョブは正常に完了し続けています。 複数のストアが影響を受け、サービスの再起動が問題が解決されていない。 チームは調査しています.
修正が適用され、データサービスが再起動されました。 問題は解決され、チームはレポートジョブが正常に完了していることを確認するためにサービスを監視し続けます.
公式のインシデント更新を自動翻訳しています。
一部の売り手のwebhook配送に影響を及ぼす可能性がある問題について調査しています。 問題が解決したら、影響を受けたwebhooksは標準のretryプロセスに従って取得されます。 最新情報をお届けいたします.
問題は解決され、影響を受けたwebhooksが取得されています.
公式のインシデント更新を自動翻訳しています。
定期購読更新の処理に影響を及ぼす遅延を調査しています。 私たちのチームは、遅延した更新を処理し、原因を決定するために積極的に取り組んでいます。 情報が増えるにつれて、更新を行います.
サブスクリプション通知とrebillsは現在遅延が発生しています。 すべての更新と売り手の処理に取り組んでいるので、すべてのサブスクリプション課金の猶予期間が処理できるようにする必要があります.
2026年9月18日(金)の定期購読通知と再請求が完了しました。 UTC日内に処理が完了したため、アカウントやスケジュールに予期しない影響はありません。 誠に申し訳ございません.
公式のインシデント更新を自動翻訳しています。
現在、一部の売り手が注文の注文を作成するのを防ぐ問題について調査しています。 当社のチームは、問題を積極的に調査し、可能な限り迅速に機能を復元する作業を行っています。 情報が増えるにつれて、さらなるアップデートが提供されます.
売主が注文の注文を作成することを防ぐ問題は解決されました。 安定性を確保するための状況を監視し続けています.
公式のインシデント更新を自動翻訳しています。
Googleからの通知: 私たちは、Android CreateButton API、Android IsReadyToPay API、Android LoadPaymentData API、セキュアな支払い認証(SPA)、Web CreateButton API、Web IsReadyToPay API、Web LoadPaymentData APIなどの問題を認識しています。 問題の解決を期待する際には、9月16日、2026日、3:20 PM UTCによるアップデートを提供します。 この解像度はお見積もりとなりますので、変更になる場合があります。 影響を受けたユーザーは、Android CreateButton API、Android IsReadyToPay API、Android LoadPaymentData API、セキュアな支払い認証(SPA)、Web CreateButton API、Web IsReadyToPay API、Web LoadPaymentData APIにアクセスすることができますが、エラーメッセージ、高レイテンシ、その他の予期しない動作を見ることができます。 詳細については、https://pay.google.com/status/incidents/gQJsjf662F7KwPyiNqavを参照してください
この事件は解決しました。 詳細はhttps://pay.google.com/status/incidents/gQJsjf662F7KwPyiNqavをご覧ください
公式のインシデント更新を自動翻訳しています。
We observed a drop in Amazon order completion rates and investigated the issue. However, the issue is now resolved. Amazon orders are currently processing normally, and the error is no longer being observed.
We’re currently experiencing issues with some UPI transactions. Payments made using VPA handles such as @okhdfcbank, @okaxis, and @okybl via GPay and PhonePe may fail or be declined. Payments using other UPI apps or different VPA handles are working normally. Our partner banks are actively working to resolve this issue. We’ll share updates as soon as more information becomes available.
The issue has been identified.
This incident has been resolved.
During a routine maintenance release, from 12:25 pm PT to 02:00 pm PT, our system encountered an error where some buyer emails failed to be sent. The change has been reverted, and we can confirm buyer emails are successfully being sent.
We are experiencing degraded performance with checkout loading, including slow or failed loads, due to increased Black Friday traffic. Engineering is treating this as a critical issue and is actively investigating.
We are no longer seeing latency or failed checkout loads, but our engineering team is continuing to actively investigate the earlier performance degradation. We will provide updates as more information becomes available.”
Operations and services are back to normal.
Pix payments are currently unavailable due to an ongoing issue with CloudFlare (https://www.cloudflarestatus.com/). No other impact is known at this time, but we continue to monitor.
Our Engineers are not seeing any continuing impact. Ebanx confirmed on their status page that their systems are now functioning normally. Cloudflare has also confirmed that the issue is resolved and things are back to how it was pre-incident. We consider this issue resolved.
We are currently experiencing delays in processing webhooks and auto-generated emails. Our team is working with Amazon Web Services (AWS) to identify the cause and restore normal performance as quickly as possible. Updates will be provided as we learn more.
Emails have been successfully sent, though webhooks are still experiencing delays. We expect these delays to resolve, but unfortunately, we cannot provide an exact timeframe. Rebills are continuing to be processed and will require a few more hours to complete.
Webhook latency is gradually returning to normal levels. All subscription rebills are currently processing, and we will continue to monitor the system for any further issues.
Our cloud service provider is currently having issues with its service which is impacting our platform.
We are continuing to investigate this issue.
We are currently experiencing an issue caused by an ongoing AWS outage that is impacting the FastSpring platform. As a result, sellers may be unable to log in to their FastSpring accounts, and buyer checkout experiences may also be affected on stores hosted through FastSpring. Our engineering team is actively monitoring the situation and working with AWS to restore full functionality as soon as possible. We will provide updates here as more information becomes available. Thank you for your patience and understanding.
We continue to work with AWS to restore service
AWS services are being restored, but there may be delays in buyer emails or webhooks. We continue to monitor the situation
Email and webhook delivery continues to be impacted by the AWS incident. We will continue to monitor
All services are operating normally, except for a delay in processing rebills. Our team is actively working to resolve this and ensure all affected transactions are completed as soon as possible.
FastSpring has received alerts confirming that PayPal is down. We will continue to monitor and will update you with changes.
We are no longer seeing the error in our logs and PayPal orders are completing successfully
As a precautionary measure, we are temporarily disabling Klarna due to a processor issue
This incident has been resolved.
Paypal is currently experiencing checkout issues. Please see https://www.paypal-status.com/incident/production for more information.
Paypal is reporting the incident as resolved, see https://www.paypal-status.com/history/production
On June 16th 2025 around 1350 PST our servers started experiencing degraded performance due to unusual traffic patterns. We identified the root cause and took actions to resolve the degradation, mitigating the symptoms around 1420 PST
Between 1:50 AM and 5:50 AM PT, we observed a decline in PayPal orders, preventing some customers from completing their transactions. The issue was caused by a system-related problem on PayPal's end. As of now, all orders are processing normally.
We are aware that some sellers are experiencing API rate limiting issues, which are disrupting day-to-day business operations. FastSpring is actively investigating this as a priority and working towards a resolution. We will provide updates as soon as more information becomes available.
We’ve identified a 30-minute window where almost all API calls were blocked, from 11:36 PM on 02.10 to 12:06 AM on 02.11. However, after this period, API traffic appears to be functioning normally. At this time, the issue does not seem to be ongoing, but we are continuing to investigate the cause of the blockage during that specific window. We will provide further updates as we gather more information. Thank you for your patience.
We’ve identified a 30-minute window where almost all API calls were blocked, from 11:36 PM on 02.10 to 12:06 AM on 02.11. However, after this period, API traffic appears to be functioning normally. At this time, the issue does not seem to be ongoing, but we are continuing to investigate the cause of the blockage during that specific window. We will provide further updates as we gather more information. Thank you for your patience.
PayPal appears to be down. We are investigating.
This issue has been resolved by PayPal.
We are investigating the impact of a Paypal outage starting Oct 16, 17:35 UTC. You may also refer to Paypal's status page here - https://www.paypal-status.com/incident/production
We are seeing signs of recovery. Paypal is reporting that they have mitigated the issue and are also seeing recovery. We will continue to monitor.
We see consistent signs of recovery for Paypal orders. Payments are operational.
