56 Fourth incidents · 2023年11月 — official updates, affected components, duration and resolution details.
お客さまに影響を及ぼす可能性のある重大な事故に気づいたしております。 現在、問題の根本原因を判断するために調査中です。 ステータスとアップデートは、インシデントが解決するまで30分ごとに継続します。 私たちは、あなたのサービスにこの混乱を招きます.
この事件は解決しました.
公式のインシデント更新を自動翻訳しています。
お客さまに影響を及ぼす可能性のある重大な事故に気づいたしております。 現在、問題の根本原因を判断するために調査中です。 ステータスとアップデートは、インシデントが解決するまで30分ごとに継続します。 私たちは、あなたのサービスにこの混乱を招きます.
お客さまに影響を及ぼす可能性のある重大な事故に気づいたしております。 問題の根本原因を判断するために調査を続けていきます。 ステータスとアップデートは、インシデントが解決するまで30分ごとに継続します。 私たちは、あなたのサービスにこの混乱を招きます.
お客さまに影響を及ぼす可能性のある重大な事故に気づいたしております。 問題の根本原因を判断するために調査を続けていきます。 ステータスとアップデートは、インシデントが解決するまで30分ごとに継続します。 私たちは、あなたのサービスにこの混乱を申し立てます
解決する手順をいくつか取り、改善の兆候をいくつか見始めています。 私たちは、通常のレベルに戻ってサービスに勤勉に取り組んでいます。 今後も30分以内に更新を続けてまいります。 再び、この混乱のために深く報じます.
ソリューションを実装し、現在、完全性を監視しています。 解像度の確認後、次の更新を行います。 私たちは、あなたのサービスにこの混乱を招きます.
この事件は解決しました.
公式のインシデント更新を自動翻訳しています。
おはようございます。 私たちは、シングルサインオンソリューションでの問題を認識してきました。 現在、このソリューションにアクセスまたは使用する際に「メンテナンスのため」メッセージが表示されています。 当社のパートナーは、このことを認識し、解決に積極的に取り組んでいます。 より多くのアップデートが利用可能になるように提供されます.
当社のIDPプロバイダは、以下の情報をお知らせします。 再起動を是正するためのパスとして追っていません。 顧客は、サービスやサポートケースの作成にアクセスするために、厳しい遅延、断続的なエラー、および不当性を引き続き体験することができます。 より多くのアップデートが利用可能になるように提供されます.
当社のIDPプロバイダは、以下の情報をお知らせします。 全世界のロールアウトは進行中であり、顧客はサービスが正常に戻ってくるのを見始めています。 並行して、コードレベルの永久的な修正に取り組んでいます。 地域ごとにロールアウトが進んでおり、改善が見られます。 完了時刻が確認できません。 顧客は、サービスやサポートケースの作成にアクセスするために、厳しい遅延、断続的なエラー、および不能性を引き続き体験することができます.
当社の IDP プロバイダは、以下のことをお勧めしています。 ロールアウトの次のフェーズを残りのインパクトのあるインスタンスに完了しました。 自動修正が問題を完全に解決しなかったインスタンスを手動で再起動します。 影響を受けたお客様は、サービスやサポートケースの作成にアクセスするために、厳しい遅延、断続的なエラー、および不当性を引き続き体験することができます。 内部的に、当社の警戒はほぼ安定しており、当社のOEチームは1時間以上見つかり、エンドポイントダウンしていません。 そのため、監視に移ります。 これにより、アップデートが終了します.
当社の IDP プロバイダは、以下のことをお勧めしています。 ロールアウトの次のフェーズを残りのインパクトのあるインスタンスに完了しました。 自動修正が問題を完全に解決しなかったインスタンスを手動で再起動します。 影響を受けたお客様は、サービスやサポートケースの作成にアクセスするために、厳しい遅延、断続的なエラー、および不当性を引き続き体験することができます。 そのため、監視に移ります。 これにより、アップデートが終了します.
この事件は解決しました.
公式のインシデント更新を自動翻訳しています。
お客さまがこのシステムにアクセスできる能力に影響を及ぼす「人システム」の問題に気づいています。 また、これはチーム時間に関連したサービスに影響を及ぼしていると考えています。 問題の根本原因を判断するために調査を続けていきます。 ステータスとアップデートは、利用できるように提供されます。 私たちは、あなたのサービスにこの混乱を招きます.
私達のチームは解決を実装し、回復の兆候を見ています 問題が解決したと確信しています。 人システムとチーム時間の監視は、引き続き全安定性を確保します。 ご迷惑をおかけし、万一の事故が解決次第、ご確認申し上げます.
ソリューションがこの事件を解決してきたと確信しています。 これにより、この停電に関するステータスページの更新が終了しますが、正式なインシデントレポートは、可能な限り速やかに掲載されます。 私たちは、この混乱のために大幅報じます.
公式のインシデント更新を自動翻訳しています。
メールで送信する能力に影響を与える問題を認識しています。 マイクロソフトは、8:00 UTC を始め、すべての M365 地域における不正なメールの量が増えたという事件を経験し始めました。 影響を受ける応答は「451 4.7.500 Server」を返します。 当社のチームは、状況を積極的に監視しています。 他のメールプロバイダは影響を受けません。 お問い合わせ https://downdetector.co.uk/status/outlook/ ご注意: これは、影響し、制限されていない可能性があります オーダー レポート 従業員のアップデート パスワードリセット 私たちは、お客様が最も重要な機能のDISSTER RECOVERY PROCEDURESを呼び出すことを強くお勧めし、注文が受けられるようにする必要がある場合は、電話連絡が推奨されます。 ご利用いただくと、より詳しい情報が提供されます.
メールで送信する能力に影響を与える問題を認識しています。 マイクロソフトは、8:00 UTC を始め、すべての M365 地域における不正なメールの量が増えたという事件を経験し始めました。 影響を受ける応答は「451 4.7.500 Server」を返します。 当社のチームは、状況を積極的に監視しています。 他のメールプロバイダは影響を受けません。 お問い合わせ https://downdetector.co.uk/status/outlook/ ご注意: これは、影響し、制限されていない可能性があります オーダー レポート 従業員のアップデート パスワードリセット 私たちは、お客様が最も重要な機能のDISSTER RECOVERY PROCEDURESを呼び出すことを強くお勧めし、注文が受けられるようにする必要がある場合は、電話連絡が推奨されます。 ご利用いただくと、より詳しい情報が提供されます.
Outlook.com / outlook365.com をメールプロバイダとして使用している顧客にメールを配信する能力に影響を与える問題を認識しています。 マイクロソフトは、8:00 UTC を始め、すべての M365 地域における不正なメールの量が増えたという事件を経験し始めました。 影響を受ける応答は「451 4.7.500 Server」を返します。 当社のチームは、状況を積極的に監視しています。 他のメールプロバイダは影響を受けません。 お問い合わせ https://downdetector.co.uk/status/outlook/ ご注意: これは、影響し、制限されていない可能性があります オーダー レポート 従業員のアップデート パスワードリセット 私たちは、お客様が最も重要な機能のDISSTER RECOVERY PROCEDURESを呼び出すことを強くお勧めし、注文が受けられるようにする必要がある場合は、電話連絡が推奨されます。 ご利用いただくと、より詳しい情報が提供されます.
状況やメールの段階的な改善が始まります。 処理するメッセージのバックログに時間がかかりますので、この段階での解像度の正式な通知は受け取りません。 アップデートは随時追加配信されます.
マイクロソフトは、Xを経由して、12分前に述べました、 「ミシグレーションを適用し、長時間の監視期間後に解決した問題を確認しました。 詳細は、管理者センターのEX1467029の下で提供されます。 さらなるアップデートはありません.
公式のインシデント更新を自動翻訳しています。
FuegoアクティビティやMastercardに影響を及ぼす問題に気づいています。 賃金アクセス(EWA)を引く、チップペイアウト(TPO)、Feegoカードからの転送は影響を受ける可能性があります。 何か問題が発生した場合は、このタイプのアクティビティの支払いの代替方法を使用してください。 現在、銀行のパートナーとコミュニケーションをとり、可能な限り迅速に解決しようとしています。詳細については、すぐにこのステータスを更新します.
FuegoアクティビティやMastercardに影響を及ぼす問題に気づいています。 獲得した賃金アクセス(EWA)は、チップペイアウト(TPO)を引き出し、MasterCardへの送金は影響を受ける可能性があります。 何か問題が発生した場合は、このタイプのアクティビティの支払いの代替方法を使用してください。 現在、銀行のパートナーとコミュニケーションをとり、可能な限り迅速に解決しようとしています。詳細については、すぐにこのステータスを更新します.
UPDATE: 私たちは、Fuego活動に影響を与える問題を認識しています。 賃金引換(EWA)、チップペイアウト(TPO)、Feegoカードから決済カードへの振込が可能になりました。 銀行口座への移行や、他の取引タイプへの移行は、現在影響を受けません。 現在、銀行のパートナーとコミュニケーションをとり、可能な限り迅速に解決しようとしています。詳細については、すぐにこのステータスを更新します.
UPDATE: 私たちは、Fuego活動に影響を与える問題を認識しています。 賃金アクセス(EWA)は、Feegoカードから決済カードへ引き落とし、現在利用できません。 銀行口座への移行や、他の取引タイプへの移行は、現在影響を受けません。 現在、銀行のパートナーとコミュニケーションをとり、可能な限り迅速に解決しようとしています。詳細については、すぐにこのステータスを更新します.
UPDATE: 私たちは、Fuego活動に影響を与える問題を認識しています。 賃金アクセス(EWA)を引くと、チップペイアウト(TPO)、Feegoカードから決済カードへの転送が影響を受けることがあります。 銀行口座への移行や、他の取引タイプへの移行は、現在影響を受けません。 現在、銀行のパートナーとコミュニケーションをとり、可能な限り迅速に解決しようとしています。詳細については、すぐにこのステータスを更新します.
この事件は解決しました.
公式のインシデント更新を自動翻訳しています。
お客さまに影響を及ぼす可能性のある重大な事故に気づいたしております。 現在、問題の根本原因を判断するために調査中です。 ステータスとアップデートは、インシデントが解決するまで30分ごとに継続します。 私たちは、あなたのサービスにこの混乱を招きます.
回復の兆候を観察し、状況を密接に監視しています。 問題が完全に解決されると、さらなるアップデートが投稿されます。 私たちは、あなたのサービスへのあらゆる混乱を申し立てます.
問題が解決され、顧客がPeople Systemにログインできるようになりました。 私たちは、あなたのサービスにこの混乱を招きます.
公式のインシデント更新を自動翻訳しています。
お客さまに影響を及ぼす可能性のある重大な事故に気づいたしております。 現在、問題の根本原因を判断するために調査中です。 ステータスとアップデートは、インシデントが解決するまで30分ごとに継続します。 私たちは、あなたのサービスにこの混乱を招きます.
復旧の早期兆候や、お客様がシステムにアクセスできる可能性がございます。 今後、さらなるアップデートを提供してまいります。 ステータスとアップデートは、インシデントが解決するまで30分ごとに継続します。 私たちは、あなたのサービスにこの混乱を招きます.
問題が解決され、顧客はインベントリーにログインできるようになりました。 解像度の確認後、次の更新を行います。 私たちは、あなたのサービスにこの混乱を招きます.
この事件は解決しました.
公式のインシデント更新を自動翻訳しています。
We are aware of a critical incident that may be affecting some of our customers using our Single Sign On platform. When trying to login, users are met with errors. This will also impact our customer's ability to access connected apps. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
We are exploring multiple avenues of investigation and are seeing signs of recovery We are continuing to work towards identifying the root cause. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
We are confident the issue is no longer present and that customers are now able to login successfully. We are continuing to provide an extended period of monitoring to confirm success. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
This incident has been resolved.
We are aware of a critical incident that may be affecting some of our customers using Macromatix in the EMEA region. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
We have been able to identify the cause of this incident and are continuing to work towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
We have been able to identify the cause of this incident and are continuing to work towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. We deeply apologise for this disruption.
We believe we have isolated the root cause of the issue affecting MX Services in the EMEA region. The issue has been narrowed down to an internal network issue. We are working on restoring services through multiple paths. We will continue to provide updates here every 30 minutes or less until full service has been restored. We deeply apologise for this disruption.
We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
This incident has been resolved.
We understand that customers are experiencing issues raising tickets to us through our Customer Success Portal. The issue has been identified and we are currently working to restore access. Further updates will be provided as the situation progresses. In the meantime, we kindly ask that you contact Fourth using the number most relevant to your query using the link below https://uk.fourth.com/support/customer-support PLEASE NOTE: We also ask that you do not attempt to contact us via email as those methods have been retired and are not monitored, thank you.
UPDATE: We can confirm that a fix has been implemented and the Customer Success Portal is now functioning as expected. Should you continue to experience issues raising tickets via the Customer Success Portal, please call and let us know. We sincerely apologise for the inconvenience this has caused.
This incident has been resolved.
On March 9, Fourth will implement an update to the Customer Success Portal in alignment with enhanced security requirements. Users will be required to log in before submitting a support ticket. There is no expected impact to service availability or performance. Support continues to operate normally; only the login requirement for submitting a ticket is changing. For more details — including what this means for your experience and how to create or access your portal account — please see our announcement here: Zendesk Security Update: Sign-in Now Required for Support Requests https://help.hotschedules.com/hc/en-us/articles/44077614528909-Zendesk-Security-Update-Sign-in-Now-Required-for-Support-Requests
This incident has been resolved.
We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
This incident has been resolved.
We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being verified to ascertain impact. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being verified to ascertain impact. Status and updates will continue here every 30 minutes until the incident has been resolved.
We are aware of a critical incident that may be affecting some of our customers. All indicators currently suggest there is widespread issue with Microsoft services. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
UPDATE: Our investigation has confirmed issue experienced to Fourth Services look to be related a Global Azure issue. This has been confirmed by Microsoft: https://azure.status.microsoft/en-gb/status We will provide further information when this becomes available.
Our investigation has confirmed issue experienced by Fourth Services look to be related a Global Azure issue. This has been confirmed by Microsoft: https://azure.status.microsoft/en-gb/status Microsoft have advised: We are actively assessing failover options of internal services from our AFD infrastructure. Our investigation into the contributing factors and additional recovery workstreams continues. More information will be provided within 60 minutes or sooner. We will provide further information when this becomes available.
UPDATE from Microsoft: Our investigation has confirmed issue experienced by Fourth Services look to be related a Global Azure issue. This has been confirmed by Microsoft: https://azure.status.microsoft/en-gb/status Microsoft have advised: We have failed the portal away from AFD to mitigate the portal access issues. Customers should be able to access the Azure management portal directly. We do not have an ETA for when the rollback will be completed, but we will update this communication within 30 minutes or when we have an update. Fourth are actively exploring options to mitigate this issue and restore services to customers. An update will be provided when we have further information.
Our investigation has confirmed issue experienced by Fourth Services look to be related a Global Azure issue. This has been confirmed by Microsoft: https://azure.status.microsoft/en-gb/status Microsoft have advised: We are taking several concurrent actions: Firstly where we are blocking all changes to the AFD services, this includes customer configuration changes as well. At the same time, we are rolling back our AFD configuration to our last known good state. As we rollback we want to ensure that the problematic configuration doesn't re-initiate upon recovery. Customers may have experienced problems accessing the Azure management portal. We have failed the portal away from AFD to mitigate the portal access issues. Customers should be able to access the Azure management portal directly, while all portal extensions are working correctly there may be a small number of endpoints that might have a problem loading (i.e. Marketplace). We do not have an ETA for when the rollback will be completed, but we will update this communication within 30 minutes or when we have an update. In addition, Fourth are actively exploring options to mitigate this issue and restore services to customers. An update will be provided when we have further information.
Our investigation has confirmed issue experienced by Fourth Services look to be related a Global Azure issue. This has been confirmed by Microsoft. We are seeing intermittent signs of recovery. Fourth are actively exploring options to mitigate this issue and restore services to customers. An update will be provided when we have further information.
We are able to confirm that we are seeing significant improvements in accessing our solutions, however we do believe that customers may still experience intermittent issues. We will continue to monitor and provide further updates as the situation evolves. A further update will be provided when we have more information.
We have continued to see an improvement across the Fourth suite of products and believe that overall they are in a stable condition. Remedial actions undertaken by Microsoft may still have a small impact, but we firmly believe the situation will improve even further over the next hour. We will continue to monitor throughout the evening and pending any further information, this Incident will be resolved at the start of the day tomorrow. Thank you for your understanding.
Hello, We can confirm that our affected solutions have remained stable for the period since the last update. As such we consider this incident as resolved. Thank you.
As part of our ongoing commitment to security, Fourth is implementing a mandatory password reset for users of the Fourth Single Sign-On (SSO) platform. The next time you log in, you’ll be prompted to reset your password. Simply select “Forgot username or password” and follow the instructions to create a new one. This is a planned update — no action is required until your next login.
As part of our ongoing commitment to security, Fourth is implementing a mandatory password reset for users of the Fourth Single Sign-On (SSO) platform. The next time you log in, you will be informed your credentials are incorrect. Simply select “Forgot username or password” and follow the instructions to create a new one. This is a planned update — no action is required until your next login.
This incident has been resolved.
Dear Customer, There is currently an issue with Amazon Web Services which is affecting a large portion of the internet. As a leading SaaS provider, we are currently working diligently to ascertain real time impact on services we provide. More information will be provided when this becomes available, in the meantime, please visit: https://health.aws.amazon.com/health/status
Dear Customer, UPDATE FROM AWS: Oct 20 2:27 AM PDT We are seeing significant signs of recovery. Most requests should now be succeeding. We continue to work through a backlog of queued requests. We will continue to provide additional information. More information will be provided when this becomes available, in the meantime, please visit: https://health.aws.amazon.com/health/status Fourth is continuing to investigate real time impact on our valued customers.
Dear Customer, UPDATE FROM AWS: Oct 20 3:03 AM PDT We continue to observe recovery across most of the affected AWS Services. We can confirm global services and features that rely on US-EAST-1 have also recovered. We continue to work towards full resolution and will provide updates as we have more information to share. More information will be provided when this becomes available, in the meantime, please visit: https://health.aws.amazon.com/health/status Fourth is continuing to investigate real time impact on our valued customers.
UPDATE FROM AWS: Oct 20 3:35 AM PDT The underlying DNS issue has been fully mitigated, and most AWS Service operations are succeeding normally now. Some requests may be throttled while we work toward full resolution. Additionally, some services are continuing to work through a backlog of events such as Cloudtrail and Lambda. While most operations are recovered, requests to launch new EC2 instances (or services that launch EC2 instances such as ECS) in the US-EAST-1 Region are still experiencing increased error rates. We continue to work toward full resolution. If you are still experiencing an issue resolving the DynamoDB service endpoints in US-EAST-1, we recommend flushing your DNS caches. We will provide an update by 4:15 AM, or sooner if we have additional information to share. More information will be provided when this becomes available, in the meantime, please visit: https://health.aws.amazon.com/health/status Fourth is continuing to investigate real time impact on our valued customers.
UPDATE FROM AWS: Oct 20 4:08 AM PDT We are continuing to work towards full recovery for EC2 launch errors, which may manifest as an Insufficient Capacity Error. Additionally, we continue to work toward mitigation for elevated polling delays for Lambda, specifically for Lambda Event Source Mappings for SQS. We will provide an update by 5:00 AM PDT. More information will be provided when this becomes available, in the meantime, please visit: https://health.aws.amazon.com/health/status Fourth will continue to monitor and mitigate any impact on our valued customers.
This incident has been resolved.
Good Morning, We are currently aware that some customers are experiencing intermittent issues when attempting to access their mobile solutions through Single Sign On We are currently working to resolve this issue. The next update will be provided in 30 minutes.
We are aware an investigating intermitent issues with accessing Fourth Services via SSO in EMEA. Our Technical team are working with our Cloud Infrastructure partner to determine the root cause and fix. We apologies for the disruption to your service.
We are aware of intermitent issues with accessing Fourth Services via SSO in EMEA. Our Cloud Infrastructure partner has confirmed they are experiencing issues with their Content Delivery Network (CDN), which is affecting Fourth and the wider user base. Further updates will be provided, when we get more information. We apologies for the disruption to your service.
UPDATE: We can confirm that the issue being experienced lies with Microsoft services as show here: https://azure.status.microsoft/en-gb/status We are continuously monitoring affected services for signs of recovery. Further updates will be provided, when we get more information. We apologies for the disruption to your service.
We can confirm that the issue being experienced lies with Microsoft services as show here: https://azure.status.microsoft/en-gb/status We are continuously monitoring affected services for signs of recovery. Further updates will be provided, when we get more information. We apologies for the disruption to your service.
UPDATE: Microsoft are reporting an improved situation, which should go some way to resolving the issues withing 90 minutes. Fourth are continuing to monitor our services and solutions and will advise when we see an improvement. For Microsoft real-time updates, please see; https://azure.status.microsoft/en-gb/status An update will be provided in the next 30 minutes. We sincerely apologise for the disruption this has caused.
Our testing shows we are able to gain access through Single Sign On and therefore we believe this issue has been resolved. We will continue to monitor https://azure.status.microsoft/en-gb/status And provide further updates if required.
Good Morning, After reviewing the below, we are confident the issues experienced by Microsoft have been resolved and all services provided by Fourth are no longer impacted. https://azure.status.microsoft/en-gb/status We apologise for the disruption this has caused.
We are aware of connectivity issues affecting customers in the Middle East region. This is related to a major subsea cable cut in the Red Sea, which is impacting internet traffic across several providers in the area. Some customers may experience slow response times or intermittent access to Fourth solutions. Our infrastructure and services are fully operational — the disruption is due to external internet routing issues outside of our control.
We are aware of connectivity issues affecting customers in the Middle East region. This is related to a major subsea cable cut in the Red Sea, which is impacting internet traffic across several providers in the area. For further information relating to this incident, please see the below article; https://gulfnews.com/technology/red-sea-cable-chaos-why-the-internet-didnt-go-dark-1.500263896 Some customers may experience slow response times or intermittent access to Fourth solutions. Our infrastructure and services are fully operational — the disruption is due to external internet routing issues outside of our control. We will continue to monitor and provide an update when this situation improves.
This incident has been resolved.
We are aware of a situation where some customers are experiencing delays and timeouts when accessing our mobile apps. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved. We apologise for this disruption to your service.
We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 60 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved. We apologise for this disruption to your service.
We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage. We greatly apologise for this disruption.
We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
We have identified the cause of this incident and are working towards an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again, we deeply apologise for this disruption.
We have implemented a fix for this incident, and services are now fully restored. Our teams are continuing to monitor closely to ensure stability. Thank you for your patience and understanding throughout this disruption.
We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however we will aim to post a formal Incident Report here within the next 5 business days. We greatly apologise for this disruption.
