Getfeedback の障害履歴

1. 2026年7月14日 19:15 UTCinvestigating

   この問題は、顧客がライブエージェントに到達したり、電子メールサポートケースを通すことを防ぐことです。 「サポートに繋がる問題がありました」と表示されます。 「サポートチームに繋がる技術的な問題がありました。」 もう一度お試しください。 お問い合わせ.

2. 2026年7月14日 19:58 UTCidentified

   問題が特定され、修正が実装されています.

3. 2026年7月14日 20:00 UTCmonitoring

   修正を実装し、結果を監視しています.

4. 2026年7月14日 20:06 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年2月18日 1:33 UTCinvestigating

   We are currently investigating this issue.

2. 2026年2月18日 2:03 UTCidentified

   The issue has been identified. It was caused by an outage at a third-party. They are aware about the incident and are working towards resolving the issue, but as the issue was caused by a third-party outage, we unfortunately don't have an ETA. Notably, respondents should still be able to access and complete GetFeedback surveys.

3. 2026年2月18日 2:45 UTCmonitoring

   GetFeedback Direct (https://app.getfeedback.com/) appears to be loading correctly now. However, the third-party has not given an all clear on their outage. As such, we're continuing to monitor this incident.

4. 2026年2月18日 3:15 UTCresolved

   This incident has been resolved.

1. 2025年11月26日 17:23 UTCinvestigating

   Currently investigating this issue where responses entered for Checkbox questions via In-Page Widgets are not being gathered.

2. 2025年11月26日 19:51 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025年11月26日 21:34 UTCresolved

   This incident has been resolved. If you still face issues, please re-save your widget and try again.

1. 2025年10月20日 16:24 UTCmonitoring

   Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), there is a significant portion of GetFeedback Direct and Digital users that cannot access the site (i.e. encountering 500 error).

2. 2025年10月20日 19:34 UTCresolved

   This incident has been resolved as we are no longer seeing direct impact to our services. Please be aware that AWS may still be having some intermittent issues though.

1. 2025年9月29日 23:14 UTCresolved

   From around 2:18pm - 2:52pm (PST) today, there was a site issue impacting GetFeedback Direct Analytics where users might be unable to view survey responses on their dashboards during this period. This is now resolved.

1. 2025年8月14日 15:15 UTCinvestigating

   We are currently investigating an issue impacting GetFeedback Digital.

2. 2025年8月14日 15:46 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025年8月14日 18:31 UTCresolved

   This incident has been resolved.

1. 2025年6月10日 11:26 UTCinvestigating

   Some users are unable to login to GetFeedback Direct. We are currently investigating this issue.

2. 2025年6月10日 11:44 UTCidentified

   This issue is being caused by an outage with one of our downstream providers.

3. 2025年6月10日 23:08 UTCmonitoring

   We have started to see some recovery in services with our provider. Please try logging in again. We'll continue to monitor the situation and update accordingly.

4. 2025年6月11日 1:04 UTCresolved

   This incident has been resolved.

1. 2025年2月20日 4:20 UTCmonitoring

   http://getfeedback-cx.com/ survey links, commonly sent through email campaigns, are inaccessible. We've taken the necessary steps on our end to address the issue, but full resolution requires action from a third party. We'll update here once the issue has been completely resolved.

2. 2025年2月20日 17:25 UTCresolved

   This issue has been resolved.

1. 2025年1月15日 16:19 UTCresolved

   We experienced a issue where GetFeedback was unreachable. This issue is now resolved

1. 2024年12月4日 4:53 UTCinvestigating

   We are currently investigating this issue.

2. 2024年12月4日 4:54 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2024年12月4日 5:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2024年12月4日 5:29 UTCresolved

   This incident has been resolved.

1. 2024年8月29日 18:49 UTCidentified

   We're currently experiencing issues with the dashboards loading for GetFeedback Direct. Users won't be able to view responses on their dashboards at this time.

2. 2024年8月29日 19:15 UTCresolved

   This issue has been resolved. Dashboards and survey responses are now loading.

1. 2024年8月13日 18:41 UTCinvestigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. 2024年8月13日 18:51 UTCresolved

   This incident has been resolved.

1. 2024年8月6日 15:30 UTCinvestigating

   We are currently investigating the issue. Status will be updated accordingly pending investigation.

2. 2024年8月7日 15:18 UTCresolved

   This incident has been resolved.

1. 2024年7月30日 17:45 UTCinvestigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. 2024年7月30日 19:09 UTCresolved

   The issue has been resolved.

1. 2024年7月23日 18:04 UTCinvestigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. 2024年7月23日 21:39 UTCresolved

   The issue has been resolved and results are available to view.

1. 2024年7月4日 14:17 UTCinvestigating

   We are currently investigating this issue.

2. 2024年7月4日 15:15 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2024年7月5日 10:51 UTCresolved

   This incident has been resolved. Web campaigns are displaying again without any errors.

1. 2024年7月3日 19:09 UTCinvestigating

   We're investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 2024年7月3日 19:34 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2024年7月3日 20:07 UTCresolved

   This incident has been resolved.

1. 2024年7月2日 16:21 UTCinvestigating

   We’re investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 2024年7月2日 17:41 UTCidentified

   Users unable to view survey responses on their dashboards during this period

3. 2024年7月2日 17:46 UTCmonitoring

   Some data has been restored and is now available to view. Engineering is actively working towards remediation and resolution to the issue.

4. 2024年7月2日 19:02 UTCresolved

   All data is restored.

1. 2024年6月17日 12:22 UTCinvestigating

   We’re investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 2024年6月17日 18:37 UTCinvestigating

   We are continuing to investigate this issue.

3. 2024年6月17日 18:45 UTCresolved

   This incident has been resolved and results are now loading in the GetFeedback platform.

1. 2024年6月11日 17:25 UTCinvestigating

   We're investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 2024年6月11日 17:48 UTCresolved

   This issue has been resolved. Users may need to log out and log back in if the loading issues persist.