Globalsign の障害履歴

1. 2026年10月13日 15:17 UTCidentified

   アトラス証明書発行(HVCA API)のロードバランサーのメンテナンスを今日前に続いて、一部の顧客はHVCA APIのレスポンスを処理する問題が報告されています。 これは、HTTP レスポンスヘッダの 1 つに意図しない変更によって引き起こされると決定されています。 この変更をできるだけ早く変更するよう努めています。 証明書発行は影響を受けません.

2. 2026年10月13日 15:58 UTCmonitoring

   レスポンスヘッダは、メンテナンス前に返されたヘッダの正確な形式に合わせて更新されました.

3. 2026年10月14日 9:54 UTCresolved

   問題が報告されていないため、この問題は解決すると考えられています.

公式のインシデント更新を自動翻訳しています。

1. 2026年9月25日 10:16 UTCinvestigating

   断続的なエラーを引き起こす可能性があるA Atlas Qualified TSA サービスに影響を及ぼす問題について調査しています。 ご利用いただくと、詳細を掲示いたします.

2. 2026年9月25日 10:23 UTCidentified

   TSAサーバーの1つに問題が認められました。 サーバはプールから削除されているため、さらなる問題が発生しず、エンジニアの1人が今すぐサービスに復元できるようにしています.

3. 2026年9月25日 10:47 UTCmonitoring

   TSAサーバーが故障した問題が解決し、エラーが起こらないよう、状況を監視し続けています。 問題は、すべてのTSAサービス全体で、HTTP 503応答で少数のスパイクを引き起こしました。 これにより、DSS で返される上流のエラーが少なくなります.

4. 2026年9月25日 11:57 UTCresolved

   これ以上のエラーは見られません.

公式のインシデント更新を自動翻訳しています。

1. 2026年9月16日 8:48 UTCidentified

   アトラスポータルの断続的なタイムアウトとエラーが発生しています。 これは、SaaSプロバイダーの1つで上流の問題に関連しています。 状況を監視し、アップデートを配信します。 バックエンド API (証明書発行、DSS、TSAなど) は影響を受けません.

2. 2026年9月16日 9:20 UTCidentified

   当社のプロバイダーは、現在、問題の修正をテストしていると、現在監視されていることをアップデートしました。 解像度が成功したことを確認したら更新します.

3. 2026年9月16日 11:04 UTCidentified

   プロバイダは修正を識別し、それを転がしています、私達は密接に監視し、私達が十分に安定性が戻ったとき確認します.

4. 2026年9月16日 12:10 UTCmonitoring

   プロバイダーの修正は、地域によって展開されます。 過去40分でポータルに影響がなかったが、常に明確に判断されるまで監視を続けてきました.

5. 2026年9月16日 14:46 UTCresolved

   プロバイダは、問題を解決するという問題を報告しています。また、監視の中断は見ていないため、インシデントの解決も検討しています.

公式のインシデント更新を自動翻訳しています。

1. 2026年8月27日 13:28 UTCinvestigating

   アトラス API への接続の中断を想定しています。 スコープを確認した直後に更新を投稿します

2. 2026年8月27日 13:54 UTCresolved

   全てのサービスが運用されていることを確認しました。 外部監視では、停電は検知されませんが、一部の地理的にはパケットの損失が短いことがあります.

公式のインシデント更新を自動翻訳しています。

1. 2026年8月13日 9:18 UTCinvestigating

   We’re currently investigating reports of a service interruption with GCC Certificate Issuance. The root cause is currently unknown. We understand the issues this may be causing and are working hard to resolve the problem as soon as possible. Occurred at: Aug 13, 08:21 UTC ■Scope of impact - GCC User Portal - Certificate Issuance - SSL API Certificate Issuance - SSL (Access to Domain Validation URL) - ePKI API Certificate Issuance - EPKI (Access to certificate acquisition URL) - JCAN User Portal - JCAN Certificate Issuance - JCAN API Certificate Issuance - JCAN (Access to certificate acquisition URL) [Note] There is no impact on the use of issued certificates or revocation confirmation.

2. 2026年8月13日 9:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年8月13日 15:24 UTCresolved

   This incident has been resolved.

1. 2026年6月23日 20:09 UTCresolved

   One of our upstream ISPs experienced an issue in their network serving our London data centre at approximately 19:34 UTC today which caused a brief interruption to connectivity to the Atlas APIs (DSS, Certificate Issuance, TSA). Some customers may have noticed timeouts or connection errors for a period of 1-2 minutes. This issue has been resolved.

1. 2026年6月11日 9:23 UTCidentified

   We are experiencing problems with the logging cluster that is used for usage reporting in Atlas - directly via the APIs, and in the portal for DSS users. Users may receive errors when checking the APIs or may receive responses with missing usage. The team are working to resolve the issue ASAP.

2. 2026年6月11日 10:46 UTCmonitoring

   The core issue has been resolved however we are continuing to closely monitor the situation and ensure the usage reporting cluster remains stable.

3. 2026年6月12日 13:07 UTCresolved

   This incident has been resolved.

1. 2026年6月8日 7:57 UTCresolved

   We are aware of an issue starting at around 5:17 UTC on Saturday 7th June which caused timeouts and errors for connections to the Atlas HVCA and DSS APIs with total disruption lasting around 12 minutes. This appears to have been related to upstream connectivity problems, however the Infrastructure team are investigating and will be planning appropriate resilience improvements.

1. 2026年4月16日 16:03 UTCidentified

   We are aware of some further issues relating to the display of usage in the Atlas portal, affecting a small number of customers. The development team are actively working on a fix for affected customers. Certificate issuance and use of the APIs themselves is not affected.

2. 2026年4月20日 16:17 UTCidentified

   Our development team are currently testing a fix for the issue. We will provide further updates as this is confirmed ready for production release.

3. 2026年4月23日 19:25 UTCmonitoring

   The team have successfully deployed the fix and we are closely monitoring to ensure that the issue is resolved for all affected customers.

4. 2026年4月29日 8:53 UTCresolved

   Following an extended period of close monitoring, the team have confirmed that the issue is resolved.

1. 2026年4月9日 12:45 UTCinvestigating

   We just experienced a high spike in errors on the Atlas APIs (HVCA, DSS, TSA). The issue lasted for a few minutes between roughly 12:25 and 12:35 UTC. The issue is no longer occurring but the Infrastructure team are investigating the root cause.

2. 2026年4月9日 12:46 UTCmonitoring

   The Infrastructure team have identified the root cause and are monitoring the situation.

3. 2026年4月9日 13:33 UTCresolved

   The issue has been confirmed resolved

1. 2026年3月30日 7:01 UTCresolved

   We are aware of incident which caused some intermittent periods of errors and timeouts between 04:00 and 04:45 UTC this morning. The Infrastructure team have identified and resolved the issue.

1. 2026年3月27日 19:00 UTCidentified

   We are aware that following a portal update, some customers may see incorrect usage data displayed. Our development team are currently validating the fix and we expect this to be deployed on Monday. Certificate issuance and use of the APIs themselves is not affected.

2. 2026年3月30日 16:29 UTCidentified

   The development team are deploying a fix which should restore proper visualisation of usage for some sets of customers. A fix for remaining affected customers is expected to be deployed tomorrow.

3. 2026年3月31日 18:06 UTCidentified

   The development team are still working on resolving the issue. We will continue to post updates as they become available

4. 2026年4月3日 1:07 UTCresolved

   The issue affecting usage display in the Atlas portal has been resolved. All fixes have been successfully deployed, and the service is operating normally.

1. 2026年3月17日 8:14 UTCmonitoring

   We have seen a brief issue with issuance on GCC causing some certificate requests to fail or be delayed over the last 15-20 minutes. The team are working to ensure the problem is resolved.

2. 2026年3月17日 8:30 UTCresolved

   The issue has been confirmed as resolved.

1. 2026年3月17日 2:02 UTCmonitoring

   We identified an issue that affected the processing of some OCSP requests. Mitigation steps have been implemented, and the service is currently operating normally. We are continuing to monitor the situation to ensure ongoing stability.

2. 2026年3月19日 10:20 UTCmonitoring

   We are continuing to work with our CDN providers to troubleshoot the issue before restoring full CDN redundancy. To provide some more details - the first reports of the issue were received on 4th March, with further reports on 9th-12th March. We were able to recreate and identify the issue on 16th March, with a mitigation put in place around 12:25 UTC on 16th March.

3. 2026年4月7日 14:52 UTCmonitoring

   Our third party CDN provider has confirmed that a fix has been deployed and we are in the process of testing this before planning to restore full CDN redundancy tomorrow at around 10:00 UTC. Our team will be monitoring closely throughout this period.

4. 2026年4月8日 14:43 UTCmonitoring

   Full CDN redundancy has been restored as planned, and behaviour is under close monitoring. If no issues are encountered, we will close this issue.

5. 2026年4月13日 9:19 UTCresolved

   No further issues have been encountered

1. 2026年2月25日 14:19 UTCmonitoring

   The team have seen an increase in error rate on the Atlas (HVCA and DSS) APIs. This seems to be related to an internal failover event but showed a brief failure rate of around 4% on /login calls. The team are confirming the root cause and are monitoring the situation, although it appears to be stable.

2. 2026年2月25日 15:15 UTCresolved

   The issue has been confirmed related to a failover event on one of our database clusters and has been confirmed as resolved.

1. 2026年2月18日 15:21 UTCidentified

   We are aware of an issue which is causing sporadic failures when calling the /stats endpoint on the Atlas HVCA API. The team is working on this and will restore full functionality as soon as we can. Certificate issuance and other features are unaffected.

2. 2026年2月19日 10:05 UTCresolved

   The issue was resolved last night UK time, and full functionality has now been confirmed restored.

1. 2026年1月19日 10:34 UTCidentified

   We are experiencing an issue with Japan certified timestamps. This relates to a problem at our upstream provider. We are monitoring the situation and will provide updates as we get them. This also affects customers obtaining Japan certified timestamps through the Atlas TSA and DSS services

2. 2026年1月19日 10:40 UTCmonitoring

   The issue looks to have been resolved, however we are waiting for an update from our provider to confirm that everything is stable.

3. 2026年1月19日 11:54 UTCresolved

   Our supplier has confirmed the issue is resolved.

1. 2025年12月10日 14:08 UTCidentified

   We are seeing a higher than normal failure rate of calls to the /stats endpoints on the HVCA (Atlas Certificate Management API). This relates to problems in the logging cluster which the team are currently working to resolve. Issuance and other core services are not affected.

2. 2025年12月11日 7:59 UTCidentified

   The team are continuing to work on resolving the issues with the logging cluster and hope to have the problem resolved soon.

3. 2025年12月12日 7:44 UTCresolved

   The issue has been resolved and we've not seen further errors.

1. 2025年12月1日 10:33 UTCidentified

   We are aware of an issue affecting TLS certificates issued on 1st December which can cause them to not be trusted by some browsers. This is caused by the trust status of some of the 2027 CT Logs. We are urgently removing affected logs from our configuration. Re-issuing affected certificates will resolve the problem.

2. 2025年12月1日 13:12 UTCresolved

   The issue affecting TLS certificates issued on or after December 1 has been resolved. All affected CT logs have been removed from our configuration, and reissuing certificates restores trust in all major browsers. If you have not yet reissued your certificate, please do so to ensure proper functionality. Services are operating normally.

1. 2025年11月28日 17:51 UTCidentified

   We have detected an issue with the Atlas portal which may cause errors when trying to access some sections. This is caused by the browser caching stale code - if you experience this issue, please do a hard reload ("Ctrl-F5" or "Ctrl-Shift-R") or clear your browser cache, which should resolve the problem.

2. 2025年12月1日 9:57 UTCresolved

   We are no longer seeing any failed requests in our logs relating to this issue. If you do experience any problems with the portal, please try the actions mentioned above which should resolve it.