Go Guardian の障害履歴

1. 2026年9月8日 19:40 UTCinvestigating

   PM PDT は、GoGuardian Admin DNS フィルタリングにおける遅延および/または失敗した解像度の時刻のレポートが増加しました。 当社のチームは、現在、この問題の解決に取り組んでおり、修正を実施するにあたり、更新を続けます。 誠に申し訳ございません.

2. 2026年9月8日 19:40 UTCinvestigating

   今後もこの問題について調査を続けてまいります.

3. 2026年9月8日 22:02 UTCmonitoring

   影響を受けたユーザー向けに機能が復元されました。 GoGuardian Admin DNS フィルタリングサービスを積極的に監視し、問題の根本原因を調査し続けています.

4. 2026年9月9日 22:20 UTCresolved

   This incident has been resolved. Impact: Between approximately 12:00 PM and 2:10 PM PDT on September 8, a subset of GoGuardian Admin DNS Filtering users experienced delayed or failed DNS resolution. Current status: Service returned to normal at approximately 2:10 PM PDT on September 8, and we have observed stability since that time. What we've done: To help prevent this from happening again, our engineering teams have updated the DNS Filtering service infrastructure to better handle unexpected increases in request activity. What's next: Our team is continuing to make improvements to the performance of the DNS Filtering system, and we are keeping a close watch on the service in the meantime. We sincerely apologize for the disruption this caused.

公式のインシデント更新を自動翻訳しています。

1. 2026年9月3日 15:43 UTCinvestigating

   現在、この問題を調査中です.

2. 2026年9月3日 16:41 UTCinvestigating

   一部の学生は、バックエンドサービスによるライブセッションで「Student Offline」または「Device Unavailable」として表示されます。 現在、課題を調査し、修正に向けて取り組んでいます。 詳細は、こちらから更新してください。 誠に申し訳ございません.

3. 2026年9月3日 19:56 UTCmonitoring

   影響を受けたユーザー向けに機能が復元されました。 今後も、課題を調査し、修正を実施し、性能の向上に努めてまいります。 明日から機能監視を行い、継続的安定性を確保します.

4. 2026年9月4日 17:02 UTCresolved

   サービスの中断は完全に解決されました。 システム性能は正常に戻り、期待どおりにすべてのサービスが機能するようになりました。 ご迷惑をおかけいたしますが、何卒宜しくお願い申し上げます.

公式のインシデント更新を自動翻訳しています。

1. 2026年9月2日 19:10 UTCinvestigating

   現在、この問題を調査中です.

2. 2026年9月2日 20:38 UTCinvestigating

   今後もこの問題について調査を続けてまいります.

3. 2026年9月2日 21:10 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月31日 16:10 UTCinvestigating

   現在、GoGuardian Theft Recovery内で潜在的なバグを調査しています。 一時的にアクセスできないループを作成する認証ページの断続的なレポートを受け取ります。 調査から学ぶことで、更新情報を提供致します.

2. 2026年7月31日 16:22 UTCresolved

   GoGuardian Theft Recoveryの問題は完全に解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月16日 17:14 UTCinvestigating

   Beaconのアフタースクール時間メールの要約を期待どおり受けていないお客様は、問題を認識しています。 この問題は、ユーザーのサブセットにのみ影響を与え、他のすべてのBeacon機能が完全に機能します。 弊社チームは積極的に調査をしておりますので、ぜひご活用ください。 誠に申し訳ございません.

2. 2026年7月16日 18:30 UTCinvestigating

   アフタースクール時間メールの要約を継続し、一部のお客様にお届けできないよう努めております。 問題の特定・解決のため、引き続きアップデートを行います.

3. 2026年7月16日 19:40 UTCidentified

   潜在的な原因を特定し、Beaconのアフタースクール時間メールの要約をオプトアウトしたすべての顧客に送信する復元する修正を展開しています.

4. 2026年7月16日 22:29 UTCmonitoring

   Beaconのアフタースクール時間メールの要約をすべての顧客に復元するために修正が実装されています。 今後も、全てのメールが送信されるように、明日の朝から監視し続けます.

5. 2026年7月17日 14:30 UTCresolved

   Beacon After School Hoursのメールサマリーがすべてのお客様に送信されない問題が解決しました。 朝メールの送信を監視した後、メールが期待どおりに動作するはずです。 来週に引き続き監視を行い、メール送信が信頼性であることを確認します。 誠に有難うございますので、ご迷惑をおかけいたしますが、何卒ご了承くださいますようお願い申し上げます

公式のインシデント更新を自動翻訳しています。

1. 2026年6月5日 13:44 UTCinvestigating

   We are currently investigating reports of an issue within GoGuardian's Admin product that is causing the user interface to return a 500 error or to show policies as if they are "blank." We have confirmed that this is only an issue with the display; ALL policies are still actively functioning and filtering as expected. We will keep this page up-to-date as we learn more. We apologize for any inconvenience.

2. 2026年6月5日 14:02 UTCmonitoring

   We have identified and fixed the bug that was causing our GoGuardian Admin product to display as if policies were "blank" and/or to show an error 500. This fix has been released and we will continue monitoring for any further concerns. However, we have confidence that this issue has been fully resolved. We greatly apologize for the inconvenience.

3. 2026年6月5日 14:42 UTCresolved

   The issue with GoGuardian Admin is fully resolved. All applications are fully functioning. Thank you.

1. 2026年5月6日 14:41 UTCinvestigating

   As of approximately 7:39am pacific we have noticed that the Product Selector may be missing from Organization Management. Our team is currently investigating the issue. We sincerely apologize for any inconvenience.

2. 2026年5月6日 15:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026年5月6日 15:09 UTCresolved

   We have fully resolved an issue with Organization Management If you are still experiencing trouble, please reach out to our support team. Thank you for your patience.

1. 2026年3月27日 17:27 UTCidentified

   As of approximately 12:38pm ET, we have seen some increase in latency for Admin DNS Filtering. Our team is currently working to resolve this issue and will keep you updated as we implement a fix. We sincerely apologize for any inconvenience.

2. 2026年3月27日 18:31 UTCresolved

   This incident has been resolved and the GGDNS Filtering should be fully operational. Sorry for the inconvenience.

1. 2026年3月25日 15:55 UTCinvestigating

   It looks like users are experiencing trouble with locking/unlocking devices and opening/closing tabs within GoGuardian Teacher, starting at approximately 8:30 AM Pacific Time. We are currently investigating the issue and working towards a fix. We will keep you updated with additional details. We sincerely apologize for any inconvenience.

2. 2026年3月25日 16:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年3月25日 16:36 UTCresolved

   We have resolved the issue that resulted in trouble with locking/unlocking devices and opening/closing tabs within GoGuardian Teacher. These commands should now work as expected. Thank you for your patience and we apologize for any inconvenience caused by this issue.

1. 2026年3月3日 21:34 UTCinvestigating

   It looks like some users are experiencing trouble starting classroom sessions within GoGuardian Teacher, starting at approximately 1PM Pacific Time. We are currently investigating the issue and working towards a fix. We will keep you updated with additional details. We sincerely apologize for any inconvenience.

2. 2026年3月3日 22:03 UTCresolved

   We have resolved the issue that resulted in increased reports of degraded performance when starting classroom sessions in GoGuardian Teacher. Your sessions should now work as expected. Thank you for your patience and we apologize for any inconvenience caused by this issue.

1. 2025年12月12日 0:15 UTCidentified

   We are aware of an issue preventing some users from logging in to GoGuardian Teacher as of approximately 12:45pm PT. We have identified a potential cause and are working to resolve it as soon as possible.

2. 2025年12月12日 0:39 UTCmonitoring

   We have deployed a fix for the issue of some users being unable to log in to GoGuardian Teacher and are monitoring recovery.

3. 2025年12月12日 1:17 UTCresolved

   This issue has been resolved.

1. 2025年11月4日 17:58 UTCinvestigating

   We are currently monitoring a reported issue affecting Google Chromebooks, where users are experiencing login difficulties. This issue is impacting both staff and students using Chromebooks. Our teams are actively monitoring the situation. We’ll provide updates as more information becomes available. Google Outage Page https://downdetector.com/status/google/

2. 2025年11月4日 18:04 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025年11月4日 18:38 UTCresolved

   Update: Google has indicated that the incident affecting Chromebook logins has been fully resolved. https://support.cloud.google.com/portal/system-status?product=WORKSPACE Thank you for your patience and understanding.

1. 2025年9月4日 19:34 UTCinvestigating

   We are currently experiencing a slight delay in our service. Student online activity is being captured, however the processing of alert cards may be delayed. Please be assured that our team is working hard to resolve the issue. We apologize for any inconvenience this may cause.

2. 2025年9月4日 22:01 UTCresolved

   This issue has been resolved.

1. 2025年8月8日 19:17 UTCinvestigating

   We are currently investigating an issue causing GoGuardian Fleet syncs to not function as expected. Syncs may be running for over 24 hours without completion. We sincerely apologize for any trouble caused by this issue.

2. 2025年8月8日 21:40 UTCidentified

   We have identified an issue with an upstream third-party service provider whose apis are currently experiencing high latency. This high latency is causing higher than normal GoGuardian Fleet sync times. We are in contact with our third-party service provider who is working to improve latency, and will continue to share status updates on this issue as they become available. We appreciate your patience and apologize for any trouble caused by this issue.

3. 2025年8月9日 22:09 UTCmonitoring

   Fleet sync latency has improved and we’re continuing to closely monitor latency while working with our third-party service provider. We will continue to provide updates as they become available.

4. 2025年8月11日 15:36 UTCmonitoring

   GoGuardian Fleet latency has improved significantly and jobs are processing as expected. We are continuing to monitor latency, but are confident this issue has been resolved. Thanks for your patience while we worked to resolve this issue and we apologize for any trouble caused by this issue.

5. 2025年8月11日 15:36 UTCresolved

   This incident has been resolved.

1. 2025年8月7日 15:09 UTCresolved

   We have resolved an issue with GoGuardian App-based deployments for GoGuardian Admin, GoGuardian Teacher, and GoGuardian Beacon, in which users may have experienced trouble with monitoring student devices and data between approximately 4:30pm ET and 6pm ET. If you are still experiencing trouble, please reach out to our support team using the form available here: https://support.goguardian.com/s/contactsupport. Thank you for your patience, and we apologize for any inconvenience caused by this downtime.

1. 2025年6月12日 21:14 UTCinvestigating

   Some users may experience trouble connecting to GoGuardian Teacher, starting at approximately 2:00 PM Pacific Time. We are currently investigating the issue and working towards a resolution. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

2. 2025年6月12日 21:20 UTCmonitoring

   We have implemented a fix to resolve issues related to loading the GoGuardian Teacher dashboard and service has been restored. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

3. 2025年6月12日 21:56 UTCresolved

   We have resolved the issue causing trouble when connecting to the GoGuardian Teacher dashboard, which users may have experienced between 2:00 and 2:15 Pacific Time. Service has been fully restored. We apologize for any trouble caused by this issue.

1. 2025年6月5日 16:39 UTCinvestigating

   We are currently investigating an issue preventing GoGuardian Fleet from working as expected. Access to view and edit newly synced devices may be currently unavailable. Our teams working to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.

2. 2025年6月6日 23:04 UTCresolved

   We have fully resolved an issue with GoGuardian Fleet in which users may have experienced the inability to view and edit newly synced devices. If you are still experiencing trouble, please reach out to our support team by responding to this message and sharing details of devices which may still be missing. Thank you for your patience while we worked to resolve this issue.

1. 2025年5月7日 18:22 UTCinvestigating

   Beacon SMS/text messages are currently not being received in some instances. We are working with carriers to resolve the issue. Please note that email notifications are still working as expected.

2. 2025年5月8日 20:49 UTCinvestigating

   We are in ongoing communication with our service providers to resolve the issue regarding GoGuardian Beacon SMS/text messages not being received for some customers. As a reminder, email notifications are still working as expected. Thank you for your patience.

3. 2025年5月9日 18:12 UTCmonitoring

   Update for GoGuardian Beacon SMS/text messages not being received for some customers and carriers - service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. Thank you for your patience.

4. 2025年5月29日 20:50 UTCresolved

   GoGuardian Beacon SMS/text message alert notifications have been fully restored and monitoring has now concluded.

1. 2025年5月7日 13:23 UTCinvestigating

   Some users may experience trouble loading specific student report pages within GoGuardian Admin, starting at approximately 5:20AM PDT (8:20AM EDT). We are currently investigating the issue and working towards a fix. Filtering remains working as expected. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

2. 2025年5月7日 16:27 UTCmonitoring

   We have implemented a fix to resolve issues related to loading student report activity within GoGuardian Admin starting approximately around 5:20AM PDT (8:20AM EDT) and service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

3. 2025年5月7日 17:08 UTCresolved

   We have resolved the issue causing issues when loading specific student report activity pages which users may have experienced between 5:20AM PDT and 9:10AM PDT. Service has been fully restored. We apologize for any trouble caused by this issue.

1. 2025年3月6日 18:39 UTCinvestigating

   Some users may experience trouble loading classroom data within GoGuardian Teacher, starting at approximately Wednesday, March 5th, 2025. Users have reported slowness while using GoGuardian Teacher. So far, not all teachers seem to be impacted, but the number of reports has grown in the past 24 hours. Teachers attempting to monitor larger classrooms may be more likely to experience trouble with latency. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience caused by this issue.

2. 2025年3月6日 21:08 UTCmonitoring

   We have deployed a fix to address reports of trouble loading classrooms within GoGuardian Teacher. Please refresh your GoGuardian Teacher dashboard using CTRL+SHIFT+R (Windows/ChromeOS) or CMD+SHIFT+R (Mac) to ensure your GoGuardian Teacher is updated. If you continue to run into trouble with latency, please submit a case https://support.goguardian.com/s/contactsupport and include the URL you are on when seeing the slowness or latency from your address bar, and what action you're attempting (using Groups for example) when you see it most. Thank you for your patience while we have worked to address this issue.

3. 2025年3月10日 20:06 UTCresolved

   We successfully deployed a fix to address reports of trouble loading classrooms within GoGuardian Teacher. All internal latency metrics have returned to normal after an additional fix was deployed on Friday, March 7, 2025, and the majority of customers who reported latency have confirmed their performance has returned back to normal. To ensure your browser has received updates, please refresh your GoGuardian Teacher dashboard using CTRL+SHIFT+R (Windows/ChromeOS) or CMD+SHIFT+R (Mac) to ensure your GoGuardian Teacher is updated. If you continue to run into trouble with latency, please submit a case https://support.goguardian.com/s/contactsupport and include the URL you are on when seeing the slowness or latency from your address bar, and what action you're attempting (using Groups for example) when you see it most. Thank you for your patience while we have worked to address this issue.