42 Gotab incidents · 2021年5月 — official updates, affected components, duration and resolution details.
当社のチームは、Manager Dashboard 経由で製品カタログをロードする際にタイムアウトエラーのレポートを調査しています.
今後もこの問題について調査を続けてまいります.
当社のチームは、問題の原因と修正が大幅にリリースされると判断しました。 製品カタログは、Quickbooks から直接 API の問題に悪影響を及ぼしました.
製品カタログをロードする問題の修正を行いました。 今後も状況を監視してまいります.
この事件が解決しました.
公式のインシデント更新を自動翻訳しています。
現在、POSとCFD間の決済の読み込みと処理に関する問題のレポートを調査しています
私たちのチームは、問題のソースを特定し、行動を是正するための修正を実施しました
修正が実装され、動作を監視し続けています.
この事件は解決しました.
公式のインシデント更新を自動翻訳しています。
弊社では、POSおよび決済ターミナルに影響を及ぼす劣化した性能に関するレポートを調査しています
アプリのレイテンシの問題が特定されました。 当社のチームは、パフォーマンスを強化するためにより多くのリソースを実装しています.
当社のチームは、修正を実施し、結果を監視し続けます.
この事件は解決しました.
公式のインシデント更新を自動翻訳しています。
弊社チームは、GoTab Manager Dashboard の断続的なページの読み込みに関する問題を積極的に調査しています.
当社のエンジニアリングチームは、管理者ダッシュボードの断続的なページの読み込みの問題に影響を与える問題の修正を特定し、展開しています.
公式のインシデント更新を自動翻訳しています。
マネージャーダッシュボードからフィールド(メニュー、スケジュール、ステーションなど)を更新する際にエラーの報告を調査しています
今後もこの問題について調査を続けてまいります.
問題が特定され、修正が実装されています.
当社のチームは、報告された行動の修正を実施しました。 状況を監視し続けています.
問題は解決され、Manager Dashboard 内のすべてのフィールドが運用されています
公式のインシデント更新を自動翻訳しています。
持続的なオフラインバナーやPOSに影響を与える「アップデート」メッセージのレポートを積極的に調査しています
今後もこの問題について調査を続けてまいります.
開発チームは、問題に対処するためのリソースを実装しました。 インパクトのあるオペレーターが安定する行動を見ていますが、今後も監視を続けていきます.
当社のチームは、この問題が解決以来確認されています.
公式のインシデント更新を自動翻訳しています。
弊社のチームは、KDSが注文表示に失敗したレポートを積極的に調査しています。 チームの調査中、ディスプレイのリアクティブ化が最も効果的です.
注文を受けていないKDSを調査し続けています.
弊社チームは引き続き調査を続けております。 一方、2つの潜在的なソリューションがあります。 1。 注文を受けているKDSを持っている場合は、すべてのステーションをトグルし、注文を受けているKDSから単数で動作します。 2。 GoTab管理者ダッシュボードにログインしたラップトップまたはタブレット。 新しいタブを開き、getab.io/kdsに移動し、すべてのステーションを表示し、ポップアップしている場合は、一時的なKDS注文として使用してください.
当社のチームは、注文を表示していないKDSの修正を実施し、通常のアクティビティに戻るように監視し続けます.
この事件は解決しました.
公式のインシデント更新を自動翻訳しています。
We are currently investigating reports of payment failures regarding credit/debit card transactions at the POS
We are continuing to investigate this issue.
A fix has been implemented and we are continuing to monitor the situation.
Fix was successful. Payments behavior has returned to normal .
We are currently investigating reported latency issues impacting POS and KDS displays.
We've implemented mitigation for recent issues where some customers were experiencing delays with POS and KDS performance. We're seeing improvements and are closely monitoring the situation. For real-time updates, please visit status.gotab.io.
We are continuing to monitor for any further issues.
This incident has been resolved.
Our team is still actively investigating platform latency issues affecting orders not immediately updating in the KDS, slow POS response and CFDs having difficulty connecting to the POS.
Our engineering team has resolved the incident and verified that normal operations have been restored.
Our team is actively working with our payment processor to investigate failures to initialize payments when using Tap to Pay directly to a Samsung A14-17 device. This is not impacting tapping on any other payment devices such as AMS1 or S1F2.
Our team continues to investigate an outage for tap to pay directly to mobile phones. All other devices, including phones paired to an NYC1, remain unaffected.
Our team worked with our payment processor Adyen to update the Adyen SDK to fix any tap to pay issues. Most device should update the GoTab app automatically but to be sure, navigate to the Play Store and also check for a GoTab app update to version 4.1.0 version 77, which resolves any outstanding tap to pay issues.
We are currently investigating an issue with system latency that can affect POS loading, Kiosk Ordering and Manager Dashboard page loading.
We have mitigated the immediate issues while our engineers continue investigating the root cause of the ongoing incident. Further updates will be published as details become available.
We are observing a return to normal request latency levels after implementing mitigations.
All system monitors are continuing to report health metrics within expected ranges.
GoTab's online support chat is currently experiencing an outage due to a hosting platform issue upstream. We are working with the service provider to restore service as quickly as possible. In the meantime, for support requests, please call or text our support hotline at +1-703-552-4690.
We are beginning to see a gradual restoration of service from our upstream partner. GoChat is re-enabled on the Manager Dashboard.
Our service provider has restored connectivity and GoChat is operational. We apologize for the unexpected interruption. If you experience any lingering issues, please reach out to our support hotline at +1-703-552-4690.
We are aware of and have identified an issue affecting guest ordering via QR and kiosk platforms. A fix is being implemented and will be released shortly.
QR and kiosk ordering has been re-enabled and a permanent fix is underway.
QR and kiosk ordering has been restored
GoTab is currently experiencing a systemwide outage caused by an upstream global service provider. We are monitoring the status provided by Cloudflare and are investigating mitigation possibilities. The provider's status can be viewed here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
We are observing improvements in connectivity but some customers are still continuing to experience intermittent Cloudflare error screens when using POS, KDS, Manager Dashboard and QR ordering.
Our service provider is continuing to investigate the issue. We are still observing periods of intermittent errors followed by periods of restored service.
We are continuing to work with our service provider to restore service. Further updates will be provided as they become available.
We are observing connectivity being restored at our cloud provider. Concurrently, we also have a backup solution prepared in case of continuing issues as we monitor ongoing performance today.
Our cloud service provider has marked the incident as resolved and we are observing consistent service performance. We will continue to monitor and adjust accordingly.
We are currently aware of an outage with our chat support platform. Please call or text our Support line at (703) 552-4690 if in need of immediate assistance.
This incident has been resolved.
A third-party text provider is currently experiencing text fulfillment delay and outages. We are in contact with their team as they work on the issue. Order confirmation and fulfillment texts are currently affected.
We are continuing to investigate this issue.
We are seeing a return to normal activity from our text provider but are continuing to monitor.
Our messaging provider is reporting that services have been restored, although queued messages will take some time to process through the system. New messages sent will be delivered as normal.
We detected a spike in errors experienced by guests adding credits cards to their accounts during QR ordering. We investigated and found our payment gateway introduced an unknown change to data formatting returned from their API that caused errors within our integration. No payment data was lost during this time and we are in communication with our payment gateway to determine why the change occurred and establish improved lines of communication of changes to reduce these type of service interruptions.
We are aware of and monitoring an intermittent issue with Cloudflare, our third-party cloud connectivity provider. Customers using the 1.1.1.1 app on Android devices may experience slow or interrupted network connectivity. Integrators using api.gotab.io may also experience interruptions in connectivity. We will update further as we receive additional details. The upstream provider's real-time status can be found at https://www.cloudflarestatus.com/
Cloudflare is reporting that the source of the issue has been identified and recovery is underway.
Our phone provider is also experiencing related issues which affects our inbound and outbound support phone capabilities. https://status.openphone.co/ If you experience any issues calling in for support, please utilize our chat support from the manager app, manager dashboard or KDS in the interim.
Cloudflare reports engineering work continues to be underway to restore all services as quickly as possible. Additional updates will be published as information becomes available.
Cloudflare reports that the core affected services are restored and are being monitored for recovery.
This incident has been resolved.
Our team is currently investigating a delay in sales page information updating. This will also affect the PMIX and Sales information within the GoTab Manager app.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.