Dashboard and API request errors
Pending
- resolved
AWS is having a major outage and we are currently impacted. Both dashboard and api requests may error during this time.
21 Htmlcss To Image Api incidents · 2019年3月 — official updates, affected components, duration and resolution details.
AWS is having a major outage and we are currently impacted. Both dashboard and api requests may error during this time.
We are currently impacted by the global Cloudflare outage. Image rendering may return an error until the outage is resolved.
We are seeing image render rates improve as Cloudflare recovers.
This incident has been resolved.
We are currently working on an issue causing 500 errors on image generation.
We've made a fix and the errors have resolved.
We are currently investigating this issue.
Image creation has returned to normal, we are continuing to monitor.
An internal service had a networking issue. Causing image creation to timeout. We apologize for the interruption.
We are currently experiencing intermittent errors when creating or rendering images due to an outage with our CDN provider.
We are seeing image creation/rendering return to normal. We'll continue to monitor.
This incident has been resolved.
FYI - We are aware of the issues with screen shotting Twitter embeds. The Twitter API has changed and is blocking a high % of requests to embed tweets. Resulting in blank images. We currently do not have a solution but are working on finding another way for you to generate images of tweets.
We are currently investigating reports of users getting back blank images for code that previously worked.
We've identified the source of the problem and are working on a fix.
We've released a fix and images are rendering correctly again.
This incident has been resolved.
Our CDN provider had an outage that affected us for ~25 minutes. During that time API and website requests were failing with either 500 or DNS errors.
Our website and dashboard are currently unavailable. The API is unaffected and still working properly. We're investigating the problem.
This issue has been resolved and the website is back online. The API was unaffected during the outage.
We are currently investigating this issue. Images in webp format are returning a 502. All other formats are working correctly.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
This incident has been resolved.
Our DNS provider is having an outage. Both the website and API are returning timeouts for most requests. We're working on mitigating.
The issue has been resolved by our DNS provider. We are monitoring.
This incident has been resolved.
We're currently investigating a small percentage of 500 errors on image creation.
We've made a fix and error rates have returned to normal.
This has been resolved. We had a database connection issue in us-east. us-west was unaffected. We temporarily directed all traffic to us-west, fixed the issue and re-enabled us-east.
We are aware of connection issues, causing timeouts when creating images and accessing the website.
The issue has been resolved. We're monitoring.
This incident has been resolved.
Our network provider is having connectivity issues in some regions. Depending on where you are located, you may see intermittent connection errors. We're investigating what we can do to mitigate.
Error rate has recovered. We're continuing to monitor.
This incident has been resolved.
We are currently investigating reports of errors (status 400) for some API requests when creating images.
Issue has been identified, a fix is rolling out.
The fix is deployed.
Error rate is back down to 0%. We're considering this resolved. The source of the problem was due to an error in our JSON parsing when creating images. Some requests that use JSON payloads were getting a validation error.
We are currently investigating intermittent connectivity issues
We are continuing to investigate this issue.
Website is fully back online. We had an issue with the internal API for the Dashboard and fell over to another availability zone.
This incident has been resolved.
We are currently investigating reports of image 404's in US West.
The issue has been resolved. We're monitoring.
This incident has been resolved.
Our CDN provider, CloudFlare is having network connectivity issues. You may see 502 errors in some regions. We're working on mitigating the problem.
Connectivity issues have been resolved. We're monitoring.
This incident has been resolved.
One of our cloud providers, Azure is having intermittent connectivity issues. We're mitigating.
Connectivity issues have been resolved. We're continuing to monitor.