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    I Want My Name の障害履歴

    45 I Want My Name incidents · 2019年10月 — official updates, affected components, duration and resolution details.

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    Email Service Disruption

    開始 2025年3月25日 18:00 UTC · 4h 12m

    Outage重大なインシデント
    影響を受けたコンポーネント
    Order processingWebsite
    1. 2025年3月25日 18:00 UTCinvestigating

      We are currently experiencing a service disruption affecting our email delivery system. This issue impacts all email communications, including two-factor authentication (2FA) emails, which will prevent successful login to the portal for users using 2FA emails. Our technical team is actively working to resolve this issue. We apologize for any inconvenience this may cause. Thank you for your patience and understanding.

    2. 2025年3月25日 22:11 UTCresolved

      This incident has now been resolved. Thanks for your patience!

    Sign in is currently not working

    開始 2025年2月25日 9:58 UTC · 1h 7m

    Outage重大なインシデント
    影響を受けたコンポーネント
    Order processingDashboardWebsite
    1. 2025年2月25日 9:58 UTCinvestigating

      Please be aware that the sign in is currently not working and we are investigating the issue.

    2. 2025年2月25日 11:05 UTCresolved

      This incident has been resolved.

    Degraded performance

    開始 2024年4月25日 17:37 UTC · 33m

    Outage重大なインシデント
    影響を受けたコンポーネント
    Order processingDomain searchDNS hostingDashboardWebsite
    1. 2024年4月25日 17:37 UTCidentified

      We're currently experiencing problems with our search and dashboard due to an outage at our upstream provider. We'll let you know as soon as we're back up and running again. So sorry for the inconvenience!

    2. 2024年4月25日 18:10 UTCresolved

      Incident resolved

    Domain information unavailable

    開始 2024年4月25日 16:10 UTC · 59m

    Pending
    影響を受けたコンポーネント
    Domain searchDNS hosting
    1. 2024年4月25日 16:10 UTCinvestigating

      We currently have a problem with checkouts domains services due to a problem with our upstream registrar. Next update will be at 6:30pm BST with a resolution

    2. 2024年4月25日 17:09 UTCresolved

      Issue has been resolved

    Domain information unavailable

    開始 2024年3月18日 6:53 UTC · 2h 30m

    Outage致命的なインシデント
    影響を受けたコンポーネント
    Domain searchDNS hosting
    1. 2024年3月18日 6:53 UTCinvestigating

      We currently have a problem with checkouts domains services due to a problem with our upstream registrar. Next update will be at 9am GMT with a resolution.

    2. 2024年3月18日 9:23 UTCresolved

      This incident has been resolved.

    3. 2024年3月18日 9:23 UTCpostmortem

      2fa was enabled for some reason on Hexonet, have asked them to remove it for now

    Domains and domain search maintenance

    開始 2023年10月24日 8:30 UTC · 1h 3m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Domain searchDNS hostingDashboardWebsite
    1. 2023年10月24日 8:30 UTCinvestigating

      We're currently conducting some maintenance and our domains and domain search system will be down for around 30 mins.

    2. 2023年10月24日 9:34 UTCresolved

      This incident has been resolved.

    IWMN Maintenance

    開始 2023年8月17日 13:50 UTC · 52m

    Outage重大なインシデント
    影響を受けたコンポーネント
    Order processingDomain searchCustomer CareDNS hostingDashboardWebsiteBlog
    1. 2023年8月17日 13:50 UTCidentified

      We're currently experiencing some network issues due to ongoing maintenance and expect the site to be back up at 5pm UTC.

    2. 2023年8月17日 14:42 UTCresolved

      This incident has been resolved.

    Scheduled Maintenance

    開始 2023年3月4日 8:46 UTC · 8h 3m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Domain searchDashboard
    1. 2023年3月4日 8:46 UTCinvestigating

      We're working on some internal improvements to the domain system this will result in degraded performance. We expect to be fully operational at 11:00 GMT. Thank you for your patience.

    2. 2023年3月4日 16:50 UTCresolved

      This incident has been resolved.

    Cyclone Gabrielle Affecting Customer Care

    開始 2023年2月13日 22:54 UTC · 6d 4h

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Customer Care
    1. 2023年2月13日 22:54 UTCidentified

      While all online services (DNS and other infrastructure-related products and services) remain unaffected by Cyclone Gabrielle, our Customer Care teams are currently affected by this severe weather event. We have made arrangements to ensure Customer Care requests are being actioned. However, our response times are currently affected. Our key focus for the next 24-48 hours is that of our staff in New Zealand who are affected by cyclone Gabrielle, and we thank all of our customers for your understanding at this time. Our global Customer Care teams will be monitoring queues across ticketing and chats to capture any urgent issues to assist those cases first. Still, we expect our standard SLA to adjust above 24hrs for the next day or two. We will post an update when one is available and send our thoughts to all those affected in New Zealand. iwantmyname & CentralNic

    2. 2023年2月20日 3:34 UTCresolved

      The team is now back to normal operating levels. We'd like to thank our customers for their patience during this extreme weather event which thankfully had a minimal business impact.

    Degraded performance

    開始 2022年10月14日 6:08 UTC · 1h 49m

    Pending
    影響を受けたコンポーネント
    Order processingDomain searchDNS hostingDashboardWebsiteBlog
    1. 2022年10月14日 6:08 UTCinvestigating

      We're currently experiencing problems with our search and dashboard due to an outage at our upstream provider. We'll let you know as soon as we're back up and running again. So sorry for the inconvenience!

    2. 2022年10月14日 6:08 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2022年10月14日 7:57 UTCresolved

      This incident has been resolved.

    DNS Outage Investigation - 9th August

    開始 2022年8月9日 19:00 UTC · 0m

    Outage重大なインシデント
    1. 2022年8月10日 8:36 UTCresolved

      We are investigating a DNS issue that led to the apparent compromise of one of our customer’s websites and a downtime for some customers that use our DNS services. What happened? It appears that one customers domain was targeted. Our external provider’s hosted DNS infrastructure was apparently compromised and the DNS records for this domain were changed to point to a cloned web server. Further investigation together with the external provider indicates that it was DNS Cache poisoning rather than any nameservers compromised. This change occurred on 9th August around 7PM (UTC) , servers were taken offline and access restored again around 9PM (UTC) The analysis so far indicates that the compromise did not occur on our infrastructure, or that of our service provider. We are still looking into the root cause and the full timeline. What are we doing to fix & prevent this in the future? We are working with our External DNS platform vendor to investigate this issue further and identify if any other domains registered with us were affected. Our security and engineering teams are also working on a plan to prevent a similar issue from recurring in the future. We apologize for the inconvenience caused to our customers. If you are an iwantmyname customer and are facing any DNS issues please contact our support team: https://iwantmyname.com/support

    Degraded performance

    開始 2022年7月5日 1:12 UTC · 1d 4h

    Outage重大なインシデント
    影響を受けたコンポーネント
    Dashboard
    1. 2022年7月5日 1:12 UTCinvestigating

      We are currently experiencing issues loading domain information. We're investigating this now and will let you know once a fix is in place.

    2. 2022年7月5日 2:06 UTCidentified

      We've identified the cause of the issue and are working on a fix.

    3. 2022年7月6日 5:22 UTCresolved

      This incident has been resolved. Thanks for your patience!

    Upstream maintenance

    開始 2022年6月21日 3:26 UTC · 16h 41m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Order processingDomain searchDashboardWebsite
    1. 2022年6月21日 3:26 UTCidentified

      Our upstream provider is under maintenance from 0700 UTC 2022-06-21. Domain search, order processing, and dashboard domain management will be affected. We should be back to normal by 1500 UTC: https://time.is/UTC

    2. 2022年6月21日 20:07 UTCresolved

      This incident has been resolved.

    Dashboard outage

    開始 2022年6月16日 5:12 UTC · 22m

    Outage重大なインシデント
    影響を受けたコンポーネント
    Order processingDomain searchDashboardWebsite
    1. 2022年6月16日 5:12 UTCinvestigating

      We are currently experiencing system issues - please bear with us while our developers identify and fix!

    2. 2022年6月16日 5:34 UTCresolved

      This incident has been resolved. Thanks for your patience!

    Upstream maintenance

    開始 2022年5月21日 4:54 UTC · 6h 24m

    Outage重大なインシデント
    影響を受けたコンポーネント
    Order processingDomain searchDashboard
    1. 2022年5月21日 4:54 UTCinvestigating

      Our upstream provider is under maintenance from 0700 UTC. During this time, domain search, order processing, and domain management in the dashboard may be affected. We should be back to normal by 1100 UTC: https://time.is/UTC

    2. 2022年5月21日 11:18 UTCinvestigating

      Upstream work at Hexonet, our DNS reseller and service provider is finished and services are now operational

    3. 2022年5月21日 11:18 UTCresolved

      This incident has been resolved.

    Limited customer support over Easter

    開始 2022年4月14日 4:49 UTC · 4d 16h

    Pending
    1. 2022年4月14日 4:49 UTCidentified

      Please be aware that Support availability will be limited over Easter weekend. Tickets can continue to be submitted via https://iwantmyname.com/support and will be actioned as soon as possible. Take care!

    2. 2022年4月18日 21:42 UTCresolved

      This incident has been resolved.

    SSL Errors On Site

    開始 2022年3月22日 12:24 UTC · 3h 6m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Order processingDomain searchDNS hostingDashboardWebsiteBlog
    1. 2022年3月22日 12:24 UTCinvestigating

      We are currently investigating SSL errors on the site as a result of a recent deployment. Update due shortly.

    2. 2022年3月22日 12:29 UTCmonitoring

      The issue has been located and a fix implemented. We'll monitor for now to make sure all is well.

    3. 2022年3月22日 15:30 UTCresolved

      This incident has been resolved.

    Upstream maintenance

    開始 2022年3月21日 7:35 UTC · 3h 22m

    Outage重大なインシデント
    影響を受けたコンポーネント
    Order processingDomain searchDashboard
    1. 2022年3月21日 7:35 UTCinvestigating

      Our upstream provider is under maintenance. During this time, domain search, order processing, and domain management in the dashboard may be affected. We expect to be up and running by 1200 UTC: https://time.is/UTC

    2. 2022年3月21日 10:56 UTCinvestigating

      Our upstream provider has confirmed that live service will now not be affected

    3. 2022年3月21日 10:56 UTCresolved

      This incident has been resolved.

    Degraded performance

    開始 2022年3月15日 22:07 UTC · 10h 24m

    Outage重大なインシデント
    影響を受けたコンポーネント
    Order processingDomain searchDNS hostingDashboardWebsite
    1. 2022年3月15日 22:07 UTCinvestigating

      We are currently experiencing slow loading times and 503 errors on our site. Our devs are looking into this, and we'll update as soon as we know more.

    2. 2022年3月16日 8:31 UTCresolved

      This incident has been resolved. Thank you for your patience!

    Issue with transfers into iwantmyname

    開始 2022年3月2日 3:41 UTC · 3d 17h

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Order processing
    1. 2022年3月2日 3:41 UTCinvestigating

      We've had reports of a bug affecting domains being transferred to iwantmyname. We're investigating this and will let you know when we have an update.

    2. 2022年3月5日 21:11 UTCresolved

      This incident has now been resolved. If you have any questions, please feel free to reach out!