Pricing
Status historyRSS updatesStatus API

Powered by Uptimus

    Impero の障害履歴

    21 Impero incidents · 2019年5月 — official updates, affected components, duration and resolution details.

    現在のステータスに戻る

    Latency and Timeouts - Upstream Network Issues

    開始 2023年1月25日 9:17 UTC · 6h 3m

    Pending
    影響を受けたコンポーネント
    us.edpro.cloudus1.edpro.clouduk1.edpro.clouduseast.edpro.clouduk.edpro.cloud
    1. 2023年1月25日 9:17 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 2023年1月25日 9:32 UTCidentified

      The issue identified is resulting in slowness on our services and sometimes, some service requests may time out. Our upstream provider is working on resolving the issue. Updates here will be limited as the issue is not within our control. We apologise for the disruption.

    3. 2023年1月25日 14:00 UTCmonitoring

      Our testing and monitoring over the last few hours has shown that the issue is no longer affecting our services. Our upstream service provider has not yet marked their incident, which caused the problems on our services earlier today, as resolved. We are monitoring the situation.

    4. 2023年1月25日 15:20 UTCresolved

      This incident has been resolved.

    Intermittent issues with EdPro

    開始 2020年10月7日 18:15 UTC · 3h 31m

    Pending
    影響を受けたコンポーネント
    us.edpro.cloud
    1. 2020年10月7日 20:31 UTCinvestigating

      We are currently investigating intermittent issues across EdPro with most errors being seen in the US. We currently believe this is related to an upstream failure by a provider and are investigating as a priority.

    2. 2020年10月7日 20:43 UTCmonitoring

      Service has been restored and functionality tested. We are continuing to monitor closely.

    3. 2020年10月8日 5:40 UTCresolved

      This incident has been resolved.

    Increased SSO errors for UK

    開始 2020年9月25日 9:02 UTC · 12m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    uk1.edpro.clouduk.edpro.cloud
    1. 2020年9月25日 9:02 UTCinvestigating

      We are currently investigating this issue.

    2. 2020年9月25日 9:10 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2020年9月25日 9:11 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2020年9月25日 9:14 UTCresolved

      This incident has been resolved.

    Google Classroom Sync

    開始 2020年6月16日 9:55 UTC · 57m

    Outage重大なインシデント
    影響を受けたコンポーネント
    us.edpro.clouduk.edpro.cloud
    1. 2020年6月16日 9:55 UTCinvestigating

      We are currently investigating this issue.

    2. 2020年6月16日 10:08 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2020年6月16日 10:53 UTCresolved

      This incident has been resolved.

    Prod-US-Major Outage

    開始 2020年5月8日 10:07 UTC · 1h 17m

    Outage致命的なインシデント
    影響を受けたコンポーネント
    us.edpro.cloud
    1. 2020年5月8日 10:07 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 2020年5月8日 10:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2020年5月8日 11:24 UTCresolved

      This incident has been resolved.

    US Log-in Failure

    開始 2020年3月18日 16:03 UTC · 4h 13m

    Outage致命的なインシデント
    影響を受けたコンポーネント
    us.edpro.cloud
    1. 2020年3月18日 16:03 UTCinvestigating

      We are currently investigating this issue.

    2. 2020年3月18日 16:07 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2020年3月18日 20:16 UTCresolved

      This incident has been resolved.

    EdTeach unavailable in US

    開始 2020年3月10日 18:57 UTC · 1h 8m

    Outage重大なインシデント
    影響を受けたコンポーネント
    us.edpro.cloud
    1. 2020年3月10日 18:57 UTCinvestigating

      We are currently investigating this issue.

    2. 2020年3月10日 19:05 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2020年3月10日 20:05 UTCresolved

      This incident has been resolved.

    US System outage

    開始 2020年1月30日 15:01 UTC · 1h 15m

    Outage致命的なインシデント
    影響を受けたコンポーネント
    us.edpro.cloud
    1. 2020年1月30日 15:01 UTCinvestigating

      We are currently investigating this issue.

    2. 2020年1月30日 15:46 UTCmonitoring

      A critical issue was found with one of our services, this service has been restarted and the system looks to be stable again. We will continue to monitor closely for the next 30 minutes.

    3. 2020年1月30日 16:16 UTCresolved

      This incident has been resolved.

    US Thumbnails not loading

    開始 2020年1月27日 16:00 UTC · 0m

    Outage重大なインシデント
    1. 2020年1月28日 10:06 UTCresolved

      A partial loss of service was reported with one of our API's, which led to Thumbnails not loading for most customers in the US.

    DNS Issue

    開始 2019年12月16日 11:51 UTC · 12h 34m

    Outage致命的なインシデント
    影響を受けたコンポーネント
    us.edpro.cloud
    1. 2019年12月16日 11:51 UTCidentified

      An issue with a third-party DNS has left our site inaccessible. The fix has already been implemented but will take time to roll-out.

    2. 2019年12月16日 15:54 UTCmonitoring

      The fix has been implemented and we've been seeing customers able to access the system again for a while. Continuing to monitor the situation until we're confident all customers are unaffected.

    3. 2019年12月17日 0:25 UTCresolved

      We are confident customers are no longer affected by this issue. If you continue to have trouble accessing our systems please contact our support team for help.

    edpro cloud inaccessible

    開始 2019年11月3日 1:12 UTC · 13h 3m

    Outage致命的なインシデント
    影響を受けたコンポーネント
    us.edpro.clouduk.edpro.cloud
    1. 2019年11月3日 10:49 UTCinvestigating

      We are currently investigating this issue.

    2. 2019年11月3日 10:50 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2019年11月3日 14:15 UTCresolved

      We have replaced our failing loadbalancing system and all tested as working.

    Prod-UK-Connection Service Incident

    開始 2019年10月3日 8:03 UTC · 20m

    Outage致命的なインシデント
    影響を受けたコンポーネント
    uk.edpro.cloud
    1. 2019年10月3日 8:03 UTCinvestigating

      We are currently investigating this issue.

    2. 2019年10月3日 8:03 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2019年10月3日 8:11 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2019年10月3日 8:22 UTCresolved

      This incident has been resolved.

    UK Connection Service Outage

    開始 2019年9月25日 9:30 UTC · 55m

    Outage重大なインシデント
    影響を受けたコンポーネント
    uk.edpro.cloud
    1. 2019年9月25日 9:30 UTCinvestigating

      We are currently investigating this issue.

    2. 2019年9月25日 9:36 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2019年9月25日 9:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2019年9月25日 10:25 UTCresolved

      This incident has been resolved.

    UK connection service outage

    開始 2019年9月10日 8:07 UTC · 2h 23m

    Outage致命的なインシデント
    影響を受けたコンポーネント
    uk.edpro.cloud
    1. 2019年9月10日 8:07 UTCinvestigating

      We are currently investigating this issue.

    2. 2019年9月10日 8:09 UTCidentified

      We will be performing a restart of our UK connection service which will restore service for all customers. We believe service will be resolved within a few minutes.

    3. 2019年9月10日 8:17 UTCmonitoring

      A web service restart has been performed and connectivity looks to have been restored for all customers. We will continue to monitor.

    4. 2019年9月10日 10:30 UTCresolved

      This incident has been resolved.

    Minor outage on US Connection Service

    開始 2019年9月9日 18:39 UTC · 0m

    Pending
    1. 2019年9月9日 18:51 UTCresolved

      Our monitoring detected a momentary outage on our US Connection Service, lasting for around 2.5 minutes.

    Connection Service partial outage

    開始 2019年8月29日 12:31 UTC · 3h 4m

    Outage重大なインシデント
    影響を受けたコンポーネント
    us.edpro.clouduk.edpro.cloud
    1. 2019年8月29日 12:31 UTCidentified

      We have identified an issue with our Connection Services which occurred at 10:46 UTC.

    2. 2019年8月29日 12:41 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2019年8月29日 15:35 UTCresolved

      This was caused by an Azure infrastructure issue, and we have had confirmation that this has now been resolved.

    UK Connection Service Failed State

    開始 2019年8月29日 7:24 UTC · 1h 36m

    Outage重大なインシデント
    影響を受けたコンポーネント
    uk.edpro.cloud
    1. 2019年8月29日 7:24 UTCidentified

      Our UK based connection service is reporting that it is in a failed state since the early hours of the morning

    2. 2019年8月29日 7:28 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 2019年8月29日 7:39 UTCmonitoring

      We have restarted our UK Connection Service, and we will now monitor.

    4. 2019年8月29日 9:00 UTCresolved

      This incident has been resolved.

    US Connection Service Outage

    開始 2019年7月30日 23:00 UTC · 0m

    Pending
    1. 2019年7月31日 19:30 UTCresolved

      There was a period of around 3 hours where the US Connection Service was unstable or unavailable.

    US Connection Service outage

    開始 2019年7月10日 20:15 UTC · 0m

    Pending
    1. 2019年7月11日 9:08 UTCresolved

      cs.edpro.cloud was unresponsive for a brief period. Customers may have experienced degraded performance.

    DNS routing issue to edpro.cloud

    開始 2019年5月13日 9:30 UTC · 1h 26m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    us.edpro.clouduk.edpro.cloud
    1. 2019年5月13日 9:30 UTCinvestigating

      We are currently investigating this issue.

    2. 2019年5月13日 9:52 UTCmonitoring

      The issue has been identified as a problem with our DNS propagation for our loadbalanced services. This is unfortunately with our third-party DNS provider and out of our control. An incident will be raised with our third-party directly. We will continue to monitor and a further update will be added shortly.

    3. 2019年5月13日 10:56 UTCresolved

      All DNS routes have now remained stable for over an hour. As such we believe this incident has been resolved, although we will continue to monitor closely.