Insightly の障害履歴

1. 2026年8月26日 21:58 UTCresolved

   午後1時51分から午後2時45分までの間、一部の顧客はエラーが発生し、ログインできませんでした。 問題は解決され、サービスは完全に2:45 PM PDTとして復元されます。 今後とも、ご迷惑をおかけいたしますが、何卒宜しくお願い申し上げます.

公式のインシデント更新を自動翻訳しています。

1. 2026年4月28日 22:59 UTCidentified

   We have identified that a specific email domain is currently being flagged by some providers, affecting the delivery of marketing emails. Our team is actively working on restoring. We will provide updates as we progress toward full resolution.

2. 2026年4月28日 23:56 UTCmonitoring

   We have implemented a fix for the domain reputation issues and are seeing marketing emails successfully reaching inboxes again. We are currently monitoring at this time.

3. 2026年4月30日 18:50 UTCresolved

   The issue has been resolved since the 28th.

1. 2026年2月24日 21:01 UTCidentified

   We have identified the underlying issue contributing to elevated new grant creation feature. Additional information: https://status-v3.nylas.com/incidents/5znbs35pn314

2. 2026年2月24日 22:51 UTCresolved

   This incident has been resolved.

1. 2025年7月28日 23:28 UTCinvestigating

   Insightly is currently experiencing a delay in processing Webhook communication to external systems and triggering of AppConnect recipes of pp to 70 Min. We are working to reduce this delay back down to normal levels.

2. 2025年7月29日 15:04 UTCidentified

   We've identified the cause, have eliminated the delays, and will be implementing a longer-term solution shortly.

3. 2025年7月29日 23:37 UTCresolved

   We have implemented a fix for the issue and have had no delays over the past 18 hours.

1. 2025年7月24日 18:04 UTCresolved

   We experienced a service disruption between 5:00 PM and 6:10 PM, affecting both our API and application services. The issue was caused by a host failure within our infrastructure. Our team identified the root cause and restored service by 6:10 PM. We are continuing to monitor the system and will implement safeguards to prevent a recurrence. We apologize for the inconvenience and appreciate your patience.

1. 2025年5月29日 21:40 UTCidentified

   We are currently experiencing a delay in processing Webhook communication to external systems, triggering of AppConnect recipes, and Workflows of up to 20 minutes. We are working to reduce this delay back down to normal levels.

2. 2025年5月29日 22:50 UTCresolved

   We have resolved the delays in processing Webhook communication to external systems, triggering of AppConnect recipes, and Workflows.

1. 2025年5月28日 21:05 UTCinvestigating

   Insightly is currently experiencing a delay in sending outbound email notifications. This is only affecting our CRM and Service applications; the Marketing application is not affected.

2. 2025年5月28日 21:49 UTCmonitoring

   We've identified the reason for the delays, and have implemented a fix. We will continue to monitor the message flows.

3. 2025年5月29日 2:33 UTCresolved

   This incident has been resolved.

1. 2024年7月19日 6:36 UTCidentified

   We've identified a problem & are working with the vendor towards a solution

2. 2024年7月19日 8:51 UTCmonitoring

   We've implemented a fix & monitoring the platform stability

3. 2024年7月19日 9:45 UTCresolved

   This incident has been resolved.

1. 2024年6月27日 14:46 UTCinvestigating

   We're investigating a 503 & 504 error when navigating to login.insightly.com

2. 2024年6月27日 15:19 UTCmonitoring

   A fix has been implemented & login.insightly.com has returned to operational. We are continuing to monitor the login page

3. 2024年6月27日 18:22 UTCresolved

   The issue had been resolved by 8:30am PT & we will continue to monitor

1. 2024年5月31日 15:31 UTCinvestigating

   Some customers are experiencing DNS resolution problems when using their custom support portal domain names. We are investigating it now and will update you shortly.

2. 2024年5月31日 16:15 UTCidentified

   We've identified the component that is causing the failure and are working with the provider to remediate the issue.

3. 2024年5月31日 17:32 UTCmonitoring

   Service has been restored, and we are continuing to monitor the redirect platform stability.

4. 2024年5月31日 19:25 UTCresolved

   This incident has been resolved.

1. 2024年4月17日 23:52 UTCinvestigating

   We are currently investigating an issue that is impacting the performance of functions like Audit Log, Notifications, Workflows, AppConnect, and Search.

2. 2024年4月17日 23:54 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2024年4月18日 2:39 UTCresolved

   This incident has been resolved.

1. 2024年3月5日 16:08 UTCinvestigating

   We are investigating issues with SSO logins using Google workspace accounts that are intermittently failing. We are engaged on this and will continue updating as we know more.

2. 2024年3月5日 16:31 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2024年3月5日 16:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2024年3月5日 16:47 UTCresolved

   This incident has been resolved.

1. 2024年1月5日 16:30 UTCinvestigating

   Insightly is currently experiencing a delay in processing Webhook communication to external systems and triggering of AppConnect recipes of up to 45 Min. We are working to reduce this delay back down to normal levels.

2. 2024年1月5日 18:05 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2024年1月5日 21:26 UTCresolved

   This incident has been resolved.

1. 2023年11月14日 21:13 UTCinvestigating

   We are currently investigating an issue impacting Global Search. Object based search is functional.

2. 2023年11月14日 21:31 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2023年11月14日 23:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2023年11月14日 23:35 UTCresolved

   This incident has been resolved.

1. 2023年9月25日 16:18 UTCinvestigating

   We are investigating a slowdown in application performance.

2. 2023年9月25日 17:07 UTCidentified

   We've identified a cause for the performance issue and have implemented a fix.

3. 2023年9月25日 17:42 UTCmonitoring

   We have implemented an update to return performance to normal, and are continuing to monitor the results.

4. 2023年9月25日 18:31 UTCresolved

   This performance incident has been resolved, and services are back to normal operation.

1. 2023年8月22日 23:12 UTCinvestigating

   We are currently investigating a slow down in processing webhooks, audit log events, workflow automation actions, and search sync.

2. 2023年8月23日 1:03 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2023年8月23日 3:01 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2023年8月23日 4:09 UTCresolved

   This incident has been resolved.

1. 2023年8月4日 18:26 UTCinvestigating

   We've experiencing errors on the email creation components of our Marketing application affecting the design steps within email creation. The CRM and Support application, along with the other Marketing application features, are unaffected.

2. 2023年8月4日 19:33 UTCresolved

   This incident has been resolved.

1. 2023年8月2日 8:38 UTCinvestigating

   We are investigating elevated error rates with our API.

2. 2023年8月2日 9:13 UTCidentified

   We've identified the cause of the errors, and are working on a resolution.

3. 2023年8月2日 11:01 UTCidentified

   We've implemented an update and all systems are functional.

4. 2023年8月2日 11:02 UTCresolved

   This incident has been resolved.

1. 2023年6月20日 23:57 UTCinvestigating

   We are seeing elevated timeout rates and are investigating.

2. 2023年6月21日 0:02 UTCmonitoring

   We have identified the issue and have implemented a fix.

3. 2023年6月21日 0:05 UTCresolved

   The incident has ben resolved, and all systems are functioning as expected.

1. 2023年5月4日 17:15 UTCinvestigating

   Insightly is currently experiencing a delay in processing Webhook communication to external systems and triggering of AppConnect recipes of up to 90 Min. We are working to reduce this delay back down to normal levels.

2. 2023年5月4日 17:42 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2023年5月4日 19:59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2023年5月5日 5:31 UTCresolved

   This incident has been resolved.