Instaclustr の障害履歴

1. 2026年9月10日 2:56 UTCidentified

   We are currently experiencing issues with provisioning clusters through the Cluster Management API and Management Console. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 2026年9月10日 3:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年9月10日 3:40 UTCresolved

   This incident has been resolved.

1. 2026年8月20日 17:15 UTCidentified

   現在、Google Cloud Platform 領域におけるサービス劣化と潜在的な破壊を経験しています。 この事件は、クラウドプロバイダーのインフラに関する継続的な問題の結果です。 新規クラスターやノードの指定はできません。 当社の西1の既存ノードは利用できません。 他の地域でのクラスターのデータセンターは影響を受けませんが、当社の西1のノードとやり取りする際にネットワークの問題が発生しています。 お客さまにインパクトのある方は、サポートチケットにてお問い合わせください。 状況を積極的に監視し、追加情報を提供致します。 GCP ステータスは https://status.cloud.google.com/ で追跡されます。 緊急の場合は、サポートポータル(support.instaclustr.com)またはメール([email protected])からご連絡ください.

2. 2026年8月20日 17:16 UTCidentified

   この問題の修正には引き続き取り組んでいます。

3. 2026年8月20日 17:58 UTCidentified

   このクラウドプロバイダーの停電により、GCP us-west1 領域で垂直スケーリングが一時的に無効になっています。 クラウドプロバイダの停電が解決されると、この機能を再有効化します.

4. 2026年8月20日 19:06 UTCmonitoring

   Googleは、緩和を完了し、複数の製品間で回復を報告しています。 残りの製品が回復するまで、事故を監視し続けます。 垂直スケーリングは、私たち西1で無効になっています.

5. 2026年8月20日 19:46 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年8月19日 10:05 UTCidentified

   現在、Instaclustr Terraform プロバイダーと Cluster Management API の互換性の問題が確認されており、OpenSearch クラスターの操作に影響を及ぼしています。 標準的な顧客クラスター操作は不満です。 監視 API と Prometheus API は動作し続けます。 当社のチームは、問題の解決に積極的に取り組んでおり、不便をおかけします。 詳細については、追加アップデートが配信されます。 緊急事態が発生した場合は、https://support.instaclustr.com または [email protected] でサポートポータルからお問い合わせください.

2. 2026年8月19日 12:36 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月29日 0:11 UTCidentified

   現在、クラスタ管理APIと管理コンソールを通じて、プライベートネットワークPostgreSQLクラスターを3ノードでプロビジョニングする問題が発生しています。 当社のチームは、この問題の解決に積極的に取り組んでおり、不便をおかけします。 既存の顧客クラスターが影響を受けず、モニタリング API と Prometheus API が動作しています。 追加の詳細は、利用可能になった時点で提供されます。 緊急の場合は、サポートポータル(support.instaclustr.com)またはメール([email protected])からご連絡ください.

2. 2026年7月29日 3:38 UTCidentified

   この問題の修正には引き続き取り組んでいます。

3. 2026年7月29日 9:27 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月22日 13:04 UTCidentified

   現在、GCP us-east4-b ゾーンにおけるサービス劣化および潜在的な破壊を経験しています。 GCP はステータスページをまだ更新していませんが、初期調査では、当社-EAST4-b ゾーンのクラウドプロバイダーのインフラに問題があることを示しています。 部分的な回復を見ている間、関連するGCPゾーンの新規クラスターまたはノードをプロビジョニングする際の衝撃が生じる。 また、GCP us-east4-b ゾーン内の既存のノードは、断続的な問題に直面し、オフラインで行うことができます。 標準設定を実行している場合は、クラスターにアクセスできる必要があります。 お客さまにインパクトのある方は、サポートチケットにてお問い合わせください。 状況を積極的に監視し、追加情報を提供致します。 GCP ステータスは https://status.cloud.google.com/ で追跡されます。 緊急の場合は、サポートポータル(support.instaclustr.com)またはメール([email protected])からご連絡ください.

2. 2026年7月22日 13:34 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月21日 4:55 UTCinvestigating

   現在、Kafka Connect & Cadence クラスターをクラスター管理 API と Management Console を通じて既存の VPC にプロビジョニングする問題が発生しています。 当社のチームは、この問題の解決に積極的に取り組んでおり、不便をおかけします。 既存の顧客クラスターが影響を受けず、モニタリング API と Prometheus API が動作しています。 追加の詳細は、利用可能になった時点で提供されます。 緊急の場合は、サポートポータル(support.instaclustr.com)またはメール([email protected])からご連絡ください.

2. 2026年7月21日 5:25 UTCidentified

   問題が特定され、修正が実装されています.

3. 2026年7月21日 8:12 UTCmonitoring

   修正を実装し、結果を監視しています.

4. 2026年7月21日 8:56 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月16日 4:34 UTCidentified

   現在、クラスターレベルの Prometheus 監視クエリリクエストが 403 エラーで正しくブロックされる原因の問題について調査しています。 他の Prometheus 監視クエリは影響を受けません。 問題解決に積極的に取り組んでおり、ご迷惑をおかけいたしますが、何卒ご了承ください。 管理コンソール、クラスタ管理 API および監視 API は、まだ運用中です。 ご提供いただいた情報は、随時更新いたします。 緊急の場合は、サポートポータル(support.instaclustr.com)またはメール([email protected])からご連絡ください.

2. 2026年7月16日 4:52 UTCidentified

   問題は特定され、当社のチームは、修正の実施に積極的に取り組んでいます。 Cluster-level Prometheus 監視クエリリクエストは 403 エラーで正しくブロックされていない。 他の Prometheus 監視クエリは影響を受けません。 既存の顧客クラスターは影響を受けません。 管理コンソールとクラスタ管理 API は、運用中です。 ご提供いただいた情報は、随時更新いたします。 緊急の場合は、サポートポータル(support.instaclustr.com)またはメール([email protected])からご連絡ください.

3. 2026年7月16日 8:52 UTCmonitoring

   修正はロールアウトされ、結果を監視しています.

4. 2026年7月16日 9:48 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年5月13日 6:47 UTCinvestigating

   We are currently investigating elevated latencies and error rates with our Monitoring API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. Existing customer clusters are unaffected. The Management Console and Cluster Management API are still operational. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 2026年5月13日 12:26 UTCresolved

   This incident has been resolved.

1. 2026年5月8日 1:33 UTCidentified

   We are currently experiencing service degradation and potential disruptions in the AWS region US-EAST-1. This incident is a result of an ongoing issue with the cloud provider's infrastructure. Customers using the AWS availability zone "use1-az4" are impacted, with nodes in this availability zone observed to become unavailable. Clusters are expected to be available overall, and not significantly impacted. We are actively monitoring the situation and will provide additional details as they become available. AWS status is tracked at https://health.aws.amazon.com/health/status. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 2026年5月8日 1:55 UTCidentified

   We are continuing to monitor the issue.

3. 2026年5月9日 5:02 UTCresolved

   This incident has been resolved.

1. 2026年4月29日 5:28 UTCinvestigating

   We are currently investigating elevated latencies and error rates with our Monitoring API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. Existing customer clusters are unaffected. The Management Console and Cluster Management API are still operational. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 2026年4月29日 6:35 UTCresolved

   This incident has been resolved.

1. 2026年3月24日 1:10 UTCidentified

   We are currently experiencing issues with provisioning Cadence and Kafka Connect clusters on AWS when provisioning into a Private Network through the Cluster Management API and Management Console. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational.  Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 2026年3月24日 8:36 UTCresolved

   A fix for this issue has been deployed.

1. 2026年3月10日 3:22 UTCinvestigating

   We are currently experiencing issues with provisioning clusters through the Cluster Management API and Management Console. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. In addition, operations on existing clusters such as replacing nodes and restores aren't functional, and we are investigating elevated latencies with the Monitoring API. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 2026年3月10日 4:54 UTCinvestigating

   We are further seeing elevated latencies and error rates with our Monitoring API and Cluster Management API and additionally seeing issues logging into our Management Console. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. Existing customer clusters are unaffected. The Management Console and Cluster Management API are partially degraded at this time. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

3. 2026年3月10日 6:04 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2026年3月10日 6:28 UTCmonitoring

   A fix has been implemented and operations such as provisioning clusters, replacing nodes and restores are now functional as-well. The Management Console and Cluster Management API are now fully operational. We are still seeing some elevated latencies with the Monitoring API and have implemented a fix for this. We will provide more updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

5. 2026年3月10日 6:53 UTCresolved

   This incident has been resolved.

1. 2026年3月4日 0:18 UTCidentified

   We are currently experiencing issues with provisioning Cadence and Kafka Connect clusters on AWS when provisioning into an existing VPC through the Cluster Management API and Management Console. Provisioning a Cadence cluster into the same VPC as its linked Cassandra cluster or a Kafka Connect cluster into the same VPC as its linked Kafka cluster will fail. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 2026年3月4日 6:05 UTCresolved

   This incident has been resolved.

1. 2026年2月12日 1:47 UTCinvestigating

   We are currently experiencing issues with provisioning OpenSearch clusters on all providers through the Cluster Management API and Management Console. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 2026年2月12日 2:46 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026年2月12日 7:22 UTCresolved

   A fix has been deployed and the ability to provision OpenSearch clusters has been restored.

1. 2026年1月27日 23:06 UTCinvestigating

   We are currently investigating increased latencies and error rates affecting our Cluster Management API. Our team is actively working to resolve the issue, and we apologize for any inconvenience this may cause. During this time, you may experience slower load times on the Management Console and delayed API responses. Existing cluster operations are unaffected. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 2026年1月28日 0:37 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年1月28日 1:03 UTCresolved

   This incident has been resolved.

1. 2026年1月27日 9:37 UTCinvestigating

   We are currently experiencing delays with applying configuration and Kafka Integration changes to Clickhouse clusters via Terraform, the Cluster Management API and Management Console. During this time, making configuration changes to Clickhouse clusters may take longer than usual. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 2026年1月27日 21:31 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026年1月28日 8:56 UTCmonitoring

   We have additionally identified that making changes to Kafka User via Terraform, the Cluster Management API, and the Management Console is also experiencing delays. We have implemented a fix that has significantly reduced the delays experienced when applying configuration and Kafka integration changes to Clickhouse clusters and also reduced the delays when making changes to Kafka Users on Kafka Clusters via Terraform, the Cluster Management API, and the Management Console. We will continue to monitor the results of the fix and provide additional updates as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

4. 2026年1月29日 1:24 UTCresolved

   This incident has been resolved.

1. 2026年1月23日 0:19 UTCinvestigating

   We are currently experiencing delays with provisioning clusters through the Cluster Management API and Management Console. During this time, cluster provisioning (and other related operations such as adding and removing nodes) may take longer than usual. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 2026年1月23日 1:18 UTCidentified

   We are still experiencing delays with provisioning clusters through the Cluster Management API and Management Console and we have also identified API causing delays when adding/deleting Kafka Integrations. As a result these API's may take longer than usual. Due to this Customer-initiated resize via the console and API have been temporarily disabled. If you require a resize of your cluster, please contact our support team. We have identified the cause and our team is working on resolving this problem. We apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

3. 2026年1月23日 2:17 UTCmonitoring

   A fix has been implemented and we are monitoring the results. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

4. 2026年1月23日 3:27 UTCresolved

   This incident has been resolved.

1. 2026年1月9日 0:48 UTCidentified

   We are currently fixing the unavailability of Microsoft Social SSO login for our Management Console. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. Other login methods for Management Console are still working. The Cluster Management API, Monitoring API, Prometheus API and Support Portal are still operational. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 2026年1月9日 4:56 UTCresolved

   Microsoft Social SSO login for Management Console has been fixed and customers can use the Sign in with Microsoft option again.

1. 2025年12月23日 21:40 UTCinvestigating

   We are currently investigating some delayed aggregated metrics on our Monitoring API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. This issue means that the "last 3 hours" and "last 6 hours" view for metrics on the console (and the monitoring API) are not working. Realtime metrics, and viewing metrics over a longer duration still works. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 2025年12月23日 23:01 UTCmonitoring

   We've identified the issue and have implemented a fix. We have monitored a decrease in the delay for these aggregated metrics. We will continue to monitor the issue while the backlog of metrics are processed.

3. 2025年12月24日 4:04 UTCmonitoring

   We have monitored a further decrease in the delay for these aggregated metrics. We will continue to monitor the issue while more of the backlog of metrics are processed. As a result the "last 3 hours" and "last 6 hours" view for metrics on the console (and the monitoring API) are now showing a limited set of metrics. Realtime metrics, and viewing metrics over a longer duration still works. We will provide more updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

4. 2025年12月24日 10:35 UTCmonitoring

   We have monitored an even further decrease in the delay for these aggregated metrics. Most of the backlog of metrics have been processed. As a result the "last 3 hours" view for metrics on the console (and the monitoring API) may not show some metrics. Realtime metrics, and viewing metrics over a longer duration still works. We will provide more updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

5. 2025年12月24日 23:27 UTCresolved

   This incident has been resolved.

1. 2025年10月20日 9:33 UTCmonitoring

   Multiple Instaclustr systems have been affected by an incident which is affecting multiple AWS services in us-east-1 During this incident, cluster provisioning operations will not work. Existing clusters and our monitoring systems are unaffected. We have disabled some platform functionality including customer-initated resizes to limit the impact of this issue. We are continuing to monitor the incident and will restore disabled functionality when the issue is resolved. For more information, refer to https://status.instaclustr.com or contact [email protected]

2. 2025年10月20日 10:52 UTCmonitoring

   Multiple Instaclustr systems have been affected by an incident which is affecting AWS DynamoDB and related services in us-east-1. Many systems are showing signs of recovery, however we are continuing to see some issues affecting provisioning operations. We are continuing to investigate these issues Cluster resizes and node replaces remain disabled. For more information, refer to https://status.instaclustr.com or contact [email protected]

3. 2025年10月20日 12:30 UTCmonitoring

   We are continuing to see issues with provisioning operations in AWS us-east-1. Operations in other regions appear to be restored, but resizes and replaces will remain disabled until the issues in us-east-1 are confirmed to be resolved. We are continuing to monitor these issues. For more information, refer to https://status.instaclustr.com or contact [email protected]

4. 2025年10月20日 13:58 UTCmonitoring

   We are continuing to see issues with provisioning operations in AWS us-east-1. Operations in other regions appear to be restored, but resizes and replaces will remain disabled until the issues in us-east-1 are confirmed to be resolved. We are continuing to monitor these issues and will re-evaluate when operations in the region become more reliable. For more information, refer to https://status.instaclustr.com or contact [email protected]

5. 2025年10月20日 17:06 UTCmonitoring

   We are continuing to see issues with provisioning operations in AWS us-east-1. Operations in other regions appear to be restored, but resizes and replaces will remain disabled until the issues in us-east-1 are confirmed to be resolved. At this time AWS is still reporting a large number of impacted services, and EC2 operations are being rate-limited. We are continuing to monitor these issues and will re-evaluate when operations in the region become more reliable. For more information, refer to https://status.instaclustr.com or contact [email protected]

6. 2025年10月20日 20:33 UTCmonitoring

   Update - We are seeing recovery for provisioning operations in AWS us-east-1. Operations in other regions appear to be restored, but resizes and replaces will remain disabled until the issues in us-east-1 are confirmed to be resolved. At this time AWS is still reporting some throttling of EC2 instance launches, though it has been reduced. We are continuing to monitor these issues and will re-evaluate when operations in the region become more reliable. For more information, refer to https://status.instaclustr.com or contact [email protected]

7. 2025年10月21日 0:22 UTCmonitoring

   Update - We have observed stable provisioning operations in AWS us-east-1, and AWS has reported all AWS services have returned to normal operations. Resize and replace operations have been restored on the Instaclustr Managed Platform, and no additional impact is remaining from this incident.

8. 2025年10月21日 0:26 UTCresolved

   Update - We have observed stable provisioning operations in AWS us-east-1, and AWS has reported all AWS services have returned to normal operations. Resize and replace operations have been restored on the Instaclustr Managed Platform, and no additional impact is remaining from this incident.