57 Invoca incidents · 2024年5月 — official updates, affected components, duration and resolution details.
新規のインサイトと分析の経験を顧客にスケジュールされたレポートの送信に影響を与える問題を調査しています。 標準的な報告および手動データ輸出は影響を受けません.
問題は特定され、修正は12:00pm PTで実施されます。 このアップデートで約5分間、Insights & Analyticsがダウンします.
修正を実装し、監視しています。 Insights & Analyticsアクセスがバックアップされます.
This incident has been resolved.
公式のインシデント更新を自動翻訳しています。
7月2026日 Invocaの可用性メトリックコールルーティング:100%ウェブ/ API:99.89%
公式のインシデント更新を自動翻訳しています。
We are currently working to resolve an issue affecting Smart Alerts. Customers subscribed to Smart Alerts may not be receiving the Smart Alert emails.
This issue has been resolved. Smart Alerts emails are now sending as expected.
6月 2026 Invoca 在庫メトリック コールルーティング:100% ウェブ/API:100%
公式のインシデント更新を自動翻訳しています。
現在、Invocaプラットフォーム全体で数値スワップおよびコールアトリビューションに影響を与える問題について調査しています。 お客様には、現時点でのアトリビューションデータの欠損や遅延が発生することがあります。 当社のエンジニアリングチームは、サービスを復元するために積極的に取り組んでいます.
当社のエンジニアリングチームは、基礎的な問題を特定し、解決しました。 本サービスの再起動と数のスワップとコールアトリビューションが復元されています。 完全な回復を確認するために積極的に監視しています
この事件は解決しました。 弊社のサーバーの1つにハードウェアの故障が発生したため、一時的に当社のダイナミックナンバー・インサートおよびアトリビューション・サービスをオフラインで呼び出しました。 当社のエンジニアリングチームは、影響を受けるハードウェア、復元されたサービス、および完全な回復を確認しました。 衝撃窓: 5:50AM - 6:37AM PDT
公式のインシデント更新を自動翻訳しています。
Invocaは、現在、7月8日からの信号ファイル処理(手動と自動ファイルのインポート)の遅延が発生しています。2026は10:30 AM PTで、通常は3:00〜6:00 PM PTの時刻を再開する予定です。 このウィンドウで送信されたすべてのファイルはキューに入れられ、アクションなしで自動的に処理されます。 他の信号関連サービスは正常に動作しています.
シグナルファイル処理が再開され、すべてのキュートファイルが期待どおりに処理されるように監視しています.
今後の問題がないか引き続き監視しています。
信号のアップロードは首尾よく処理されます.
公式のインシデント更新を自動翻訳しています。
We are currently investigating an issue impacting access to EU Reports & Dashboards, as well as associated Webhooks. Users trying to view or generate reports in the EU region may experience slow loading times, timeouts, or error messages. Additionally, webhook deliveries related to reporting events are currently delayed or failing. Our engineering team is actively diagnosing the root cause. We apologize for the disruption and will provide our next update as soon as more information becomes available or within the next 30 minutes.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring results.
The incident has been resolved. Reports, dashboards and webhooks are firing as expected.
May 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 99.98%
From 9:05 AM to 9:25 AM PT, users may have encountered latency or timeouts when accessing the Invoca UI and running reports. Our team identified and resolved the issue, and all systems have been fully operational since 8:25 AM PT.
April 2026 Invoca Availability Metrics Call Routing: 99.92% Web/API: 99.89%
We are aware of an ongoing AWS US-East-1 region outage. Our team is actively monitoring the situation. At this time, all Invoca services are fully operational and unaffected. We will continue to monitor and provide updates as the situation evolves.
AWS has not yet fully recovered from the ongoing US-East-1 outage. All Invoca services remain fully operational and unaffected. We are continuing to monitor the situation closely and will provide further updates as AWS works toward full recovery.
We're continuing to monitor the AWS incident until resolved, but our systems continue to remain completely functional. We will update as necessary
The regional AWS outage has been resolved. Invoca services were unaffected during this event and remained fully operational. We have successfully resumed standard traffic routing in the region.
March 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%
We are currently investigating an issue impacting a large portion of inbound calls, which began at approximately 11:08 AM PST. The root cause has been identified, and our engineering team is actively implementing a fix. We will provide further updates as they become available.
This issue was mitigated at 11:41 am PST. Calls are routing as expected and our engineering team continues to monitor.
We are currently investigating reports of increased latency when accessing the Invoca platform. Please note that call processing and core platform features remain unaffected. We are working to resolve the slowdown and will provide an update as soon as more information is available.
Invoca.net is now loading normally. We continue to investigate the underlying issue and monitor the platform loading times. Call processing and core platform features remain unaffected.
Platform latency issue has been resolved.
February 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%
We are currently investigating an issue that is preventing some users from accessing the Invoca Customer Support Portal. Our team is working to restore full access as quickly as possible. How to get help: Please send any technical requests or urgent issues to [email protected]
The Invoca Support Portal is now fully accessible.
We have identified an issue specifically affecting pre-transfer webhooks. Our engineering team is currently working to restore normal service. We will provide another update as soon as more information is available.
We have identified and reverted the changes that impacted our webhook services. All systems are fully operational as of 2:02 PM PST. Additionally, during investigation we uncovered that post-call webhooks were impacted for Google and Bing integrations, which service has also been restored for. While services are live, users may notice a delay in reporting for pre-transfer webhooks. We are currently processing a backlog of data and expect reporting to return to real-time shortly
Services continue operate as expected and our reporting backlog has cleared.
January 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%
We are currently investigating intermittent user access to the Invoca UI based on the specific Invoca URL(www2.invoca.net) users are attempting to log in from. If you experience issues accessing the Invoca UI, please redirect and attempt to log in to Invoca.net. If you continue to experience access issues on Invoca.net, please notify our support team to further investigate.
While we continue to investigate and work towards a permanent solution specific to the www2.invoca.net Invoca URL, we have verified all users can successfully access and log into the Invoca UI through the workaround by going to Invoca.net. We will continue to provide updates as they become available.
We have successfully resolved the access issues impacting the www2.invoca.net URL. Users can now log in through their preferred access points without redirection. If you continue to experience any difficulties, please reach out to our support team.
We are currently investigating an issue that is preventing some users from accessing the Invoca Customer Support Portal. Our team is working to restore full access as quickly as possible. How to get help: Please send any technical requests or urgent issues to [email protected].
A fix has been implemented and we are monitoring results. Please resume accessing the Case Portal.
We are continuing to monitor for any further issues.
This incident has been resolved.
