Kandji の障害履歴

1. 2026年9月4日 14:41 UTCinvestigating

   米国とEUのテナントへの断続的なアクセスで報告された問題を調査しています。 これにより、一部の顧客にIru Web Appにログインできない可能性があります。 詳細は更新を投稿します.

2. 2026年9月4日 15:25 UTCinvestigating

   米国およびEUのテナントへの断続的なアクセスに影響を与える問題の調査を続けています。 一部の顧客は、Iru Web Appにログインできない場合があり、登録活動やAPI呼び出しも影響を受ける可能性があります。 情報が増えるにつれて、別のアップデートを提供致します.

3. 2026年9月4日 16:03 UTCidentified

   米国およびEUのテナントへの断続的なアクセスに影響を与える問題を特定し、影響を受けたサービスを回復するために働いています。 一部の顧客は、Iru Web Appにログインし、デバイスを登録したり、回復作業中にAPIコールを作成したりする問題を引き続き体験することができます。 情報が増えるにつれて、別のアップデートを提供致します.

4. 2026年9月4日 17:14 UTCmonitoring

   修正が実施され、米国およびEUのテナントへの断続的なアクセスに影響を与えるサービスの回復を監視しています。 お客様が、Iru Web App にログインし、デバイスを登録し、API 呼び出しを期待通りにすることができます。 引き続きパフォーマンスを監視し、問題が完全に解決したらアップデートを提供します.

5. 2026年9月4日 19:19 UTCresolved

   この問題は解決しました。 米国とEUのテナントへのアクセスが復元され、顧客はIru Web Appにログインし、デバイスを登録し、API呼び出しを期待通りにすることができます。 引き続き問題が発生した場合は、[email protected]までご連絡下さい

公式のインシデント更新を自動翻訳しています。

1. 2026年4月30日 16:02 UTCinvestigating

   We are currently investigating an issue causing the in‑app support chat to be unavailable for some customers. Email ([email protected]) and the Support Customer Portal remain available for contacting Support.

2. 2026年4月30日 17:16 UTCidentified

   We have identified the issue causing the in‑app support chat to be unavailable for some customers and are working on a fix. Email and the Support Customer Portal remain available for contacting Support.

3. 2026年4月30日 18:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 2026年4月30日 20:28 UTCresolved

   The issue with contacting Support via chat has been resolved. If you continue to experience problems, please open an email ticket with our support team.

1. 2026年4月23日 10:01 UTCinvestigating

   We have identified an issue causing degraded performance for Passport logins for some users. Affected users may experience slower-than-normal authentication when signing in, but logins are still completing. We will update this page as more information becomes available.

2. 2026年4月23日 13:01 UTCidentified

   We have identified the cause of the degraded performance affecting Passport logins and are implementing changes to restore normal behavior.

3. 2026年4月23日 17:06 UTCmonitoring

   We have implemented a fix and are monitoring system performance. Passport logins should now be completing within normal timeframes, and we will continue to watch for any recurrence.

4. 2026年4月23日 19:58 UTCresolved

   This issue has been resolved. If you continue to experience delays with Passport login, please open a ticket with our support team.

1. 2025年12月22日 18:01 UTCinvestigating

   We are currently investigating an issue with certificates on Iru tenants. This does not affect Kandji tenants but will impact migrations from Kandji to Iru until it is resolved. We will update this page as more information becomes available.

2. 2025年12月22日 18:42 UTCidentified

   The issue has been identified, and a fix is being implemented. We will post an update as soon as additional information is available.

3. 2025年12月22日 19:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 2025年12月22日 19:51 UTCresolved

   This incident has been resolved, and Iru tenants should be accessible again. If you continue to experience problems, please open a ticket with our support team.

1. 2025年10月15日 16:32 UTCinvestigating

   We are investigating a reported issue with intermittent access to EU tenants. This may result in the inability to log into the Kandji Web App for some customers. We will post an update as more information becomes available.

2. 2025年10月15日 17:19 UTCidentified

   The issue has been identified, and a fix is being implemented. We will post an update as soon as additional information is available.

3. 2025年10月15日 17:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 2025年10月15日 21:02 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 2025年7月23日 9:52 UTCinvestigating

   We are currently investigating an issue where Endpoint Detection and Response (EDR) is quarantining Microsoft Teams. We will post more information as it becomes available.

2. 2025年7月23日 10:39 UTCidentified

   We have identified the issue and are currently working on a solution. During this time, some customers may still experience quarantined Microsoft Teams applications on macOS. We appreciate your patience as we work to resolve this.

3. 2025年7月23日 12:35 UTCmonitoring

   A fix has been implemented, and we are currently monitoring the results. At this time, the Microsoft Teams application on macOS is expected to be functioning normally. We will continue to monitor the situation to ensure full resolution. If you need additional assistance, please contact Support.

4. 2025年7月24日 13:07 UTCresolved

   The issue affecting the Microsoft Teams application on macOS has been fully resolved and normal operation has resumed. We will continue to monitor for any further issues. If you experience any related problems or need additional assistance, please contact Support.

1. 2025年5月27日 13:51 UTCinvestigating

   We are investigating a reported issue with loading both US and EU tenants. We will post an update as more information becomes available.

2. 2025年5月27日 15:11 UTCidentified

   The issue has been identified and a fix is being implemented. Customers may continue to experience intermittent issues with access to the Kandji Web App. We will post an update as soon as additional information is available.

3. 2025年5月27日 16:56 UTCmonitoring

   Tenant access is now stable across both US and EU tenants, and we are continuing to monitor. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 2025年5月27日 19:43 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 2025年4月14日 14:36 UTCinvestigating

   We are investigating a reported issue with intermittent loading of the Kandji Web App in US and EU tenants. This may result in the inability to load some pages for some customers. We will post an update as more information becomes available.

2. 2025年4月14日 16:32 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025年4月14日 18:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 2025年4月14日 20:08 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 2025年3月10日 10:19 UTCinvestigating

   We are investigating a reported issue with intermittent loading of the Kandji Web App in EU tenants. This may result in the inability to load some pages for some customers. We will post an update as more information becomes available.

2. 2025年3月10日 11:38 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 2025年3月10日 17:25 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 2025年2月11日 10:09 UTCinvestigating

   We are investigating a reported issue with intermittent loading of the Kandji Web App in EU tenants. This may result in the inability to load some pages for some customers. We will post an update as more information becomes available.

2. 2025年2月11日 12:52 UTCidentified

   The issue has been identified, and a fix is being implemented. Customers may continue to experience intermittent latency when accessing the Kandji Web App on EU tenants. We will post an update as soon as additional information is available.

3. 2025年2月11日 14:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 2025年2月11日 18:09 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 2025年1月29日 23:57 UTCinvestigating

   We are investigating reports of unexpected restarts for a subset of managed computers. We will post an update as more information becomes available.

2. 2025年1月30日 1:14 UTCidentified

   The issue has been identified and a fix is being implemented. Customers may continue to experience symptoms as we work to implement a fix. We will post an update as soon as additional information is available.

3. 2025年1月30日 4:17 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 2025年1月30日 16:07 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 2024年11月14日 17:23 UTCinvestigating

   We are investigating a reported issue with device enrollments and slowness in the Kandji web app for some customers. We will post an update as more information becomes available.

2. 2024年11月14日 19:13 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 2024年11月14日 21:21 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 2024年11月4日 10:23 UTCinvestigating

   We are investigating reported intermittent issues with increased load times when accessing the Kandji Web App and errors during enrollment for EU Tenants. We will post an update as more information becomes available.

2. 2024年11月4日 14:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we confirm the issue has been fully resolved.

3. 2024年11月4日 17:45 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 2024年10月23日 21:23 UTCinvestigating

   We are investigating reports of intermittent increased load times relating to Self Service connections and Agent check-in by some customers. We will post an update as more information becomes available.

2. 2024年10月24日 0:30 UTCmonitoring

   We are continuing to monitor the situation and have not observed increased load times since initial reports. We will post another update once we consider this incident resolved.

3. 2024年10月24日 17:12 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 2024年9月30日 19:07 UTCinvestigating

   We are investigating a reported issue relating to Self Service and Agent actions. This may result in the inability to load Self Service and for the Agent to complete some actions for some customers. We will post an update as more information becomes available.

2. 2024年9月30日 20:36 UTCidentified

   The issue has been identified and a fix is being developed. Some customers may continue to experience issues with Self Service and Kandji Agent functionality. We will post an update as soon as additional information is available.

3. 2024年10月1日 2:46 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Some devices may still experience intermittent issues as the fix is deployed. We will post an update as soon as we can confirm full resolution.

4. 2024年10月1日 16:03 UTCmonitoring

   We are actively monitoring the changes that have been implemented to ensure they yield the expected results as devices check in throughout the day. Once we are confident that the outcomes align with our expectations, we will proceed to resolve this incident.

5. 2024年10月2日 1:19 UTCmonitoring

   Self Service and Agent actions are operational. We will continue to monitor the changes implemented to ensure they yield the expected results as devices check in, and will move this issue to resolved after all validation cycles are complete.

6. 2024年10月2日 21:42 UTCresolved

   The issue is now resolved, and any users that have issues with Agent actions or Self Service should restart their computer. If, after a restart, issues with Self Service or Agent actions are experienced, please open a ticket with our Support Engineering team.

1. 2024年4月17日 15:48 UTCmonitoring

   An issue was reported with third-party user authentication services, but they are now operational, and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

2. 2024年4月17日 16:50 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 2024年4月16日 14:33 UTCinvestigating

   We are investigating a reported issue with our chat-based support. This may result in the inability to conduct support via chat for some customers. We will post an update as more information becomes available. Please email [email protected] for support if you are experiencing issues with chat.

2. 2024年4月16日 15:59 UTCmonitoring

   We are no longer receiving reports of issues with chat support availability. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 2024年4月16日 17:44 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 2023年11月9日 1:59 UTCinvestigating

   We are currently investigating an issue where the chat bubble is not available in the Kandji admin interface. Email and portal access continue to be available, as per normal.

2. 2023年11月9日 2:13 UTCidentified

   Our third-party service provider is currently undergoing maintenance. As such, you may experience intermittent access to chat support during this window. Maintenance is expected to be completed at 02:30am UTC.

3. 2023年11月9日 2:36 UTCmonitoring

   The third-party maintenance window is now complete, and chat support is operational.

4. 2023年11月9日 3:38 UTCresolved

   Chat support has been stable since the closure of the third-party maintenance window. This incident is now resolved.

1. 2023年11月7日 22:54 UTCinvestigating

   We are investigating a reported issue with third-party user authentication services. This may result in the inability to sign in for some customers. We will post an update as more information becomes available.

2. 2023年11月7日 23:45 UTCmonitoring

   Authentication services have returned to normal and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 2023年11月8日 0:20 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 2023年11月7日 14:29 UTCinvestigating

   We are investigating a reported issue with third-party user authentication services. This may result in the inability to sign in for some customers. We will post an update as more information becomes available.

2. 2023年11月7日 15:03 UTCmonitoring

   Third-party user authentication services are reportedly operational and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 2023年11月7日 15:42 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.