58 Lattice incidents · 2024年8月 — official updates, affected components, duration and resolution details.
Latticeは現在、管理者補償サイクルの推奨事項ページでインシデントを経験しています。 推奨表は「Went Wrong」のエラーを示すものです.
当社のチームは、根本的な原因を特定し、エラー管理者が補償サイクル推奨ページで確認する修正を実施しています.
修正が展開されました。 報酬サイクルの推奨事項を閲覧する管理者は、ページを更新し、データを正常に確認する必要があります。 今後もモニタリングを続けていきます.
この事件は解決しました.
公式のインシデント更新を自動翻訳しています。
ラティスのAIエージェントとEvidence-Basedのレビューは、太平洋12:30pmと太平洋1:15pmの間で発行されました。 AIエージェントとEvidenceベースのレビュー生成が復元されました.
公式のインシデント更新を自動翻訳しています。
約30分、メールやSlackメッセージが送信できない 修正が展開され、新しいメッセージが期待どおりに送信されます。 影響を受けたウィンドウに送信されたメッセージは遅延する場合があります。 今後も監視を続けてまいります.
この事件は解決しました.
公式のインシデント更新を自動翻訳しています。
From 10:52–11:36 AM PDT, some users may have experienced issues logging in, making changes in Lattice, or using API requests to create or update data. This issue has now been resolved.
Latticeは自動レビューサイクルスケジュールの中断です。 自動タイムライン上のすべてのレビューサイクルは、木曜日に送信されていない状態の転送と自動リマインダーを移動していませんでした。 私たちのチームは、根本的な原因を特定し、解決策を実装するために積極的に取り組んでいます.
Our team has identified the underlying root cause and are implementing a fix. All missed review cycle state changes will be made and associated notifications will be delivered.
Lattice is currently processing all missed review cycle state updates and notifications. Review cycles will be moved to the proper intended status and reminder notifications will be sent for all scheduled events between Thursday, August 6th and today.
All delayed review cycle state updates and notifications have now been sent. Automated review schedules are operating on time.
公式のインシデント更新を自動翻訳しています。
Some users who previously had Slack notifications active now have Slack notifications deactivated. These can be reactivated in Profile -> Manage Settings -> Notifications. Our engineering team is actively investigating.
Slack notification settings have now been restored.
After editing Default roles, the displayed counts for viewable and editable field-level permissions may be incorrect until the page is refreshed. As a workaround, refresh the page after saving. Our engineering team is actively investigating.
Our team has identified the underlying root cause and will be implementing a fix shortly.
This issue has been resolved.
クラウドフレア、上流プロバイダー、現在問題が発生しています。 これにより、一部のユーザーに対して、Latticeサイトのパフォーマンスが一時的に影響し、接続タイムアウトエラーが発生しました。 ラティス性能は正常に戻りました。 当社のエンジニアリングチームは、状況を監視し続けています.
公式のインシデント更新を自動翻訳しています。
We are aware of an issue present over the weekend that meant that an error message appeared when attempting to end goals as complete or incomplete. Our Engineering Team have released a fix for this issue, and this has now been resolved.
Our Engineering Team is aware of degraded performance and long loading times for the login page, with some users experiencing long page load times for different areas in Lattice. We are investigating the issue.
Our Engineering Team has investigated this issue, and we are seeing a restoration of performance across Lattice. We will be continuing to investigate the root cause behind the slow down.
Our upstream provider, Intercom, is currently experiencing an issue that prevents our customers from reaching Customer Care via live chat. If you need immediate assistance, please email us at [email protected].
The issue has been identified, users can chat in to Customer Care and they will go directly to a live agent for support.
This incident has been resolved, users can now chat into Lattice and the FIN Bot will escalate to a live agent if needed.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Users may see a Something Went Wrong error when accessing Goals in Lattice. The issue has been identified, and a fix is being implemented.
This issue has been resolved.
When viewing shared review packets, if a score has been calibrated, the manager rating reflects the calibrated rating. The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are experiencing an intermittent issue where the OpenAI model is not responding to requests, which is impacting the Lattice Agent. As a result, users may notice that the Agent occasionally does not respond to requests. We are currently investigating this issue.
A solution has been identified and a fix is being implemented.
This incident has been resolved.
Review packets are showing pre-calibrated scores, even when calibrated ratings are present. The issue has been identified and a fix is being implemented.
This incident has been resolved.
Users may have seen slowness or pages failing to load across the Lattice application between 8:00am and 8:05am ET. This incident has been mitigated and Lattice performance is back to normal. Our Engineering Team is investigating the root cause behind the slowdown.
An issue with an upstream provider, AWS, caused an outage of the Lattice platform. We have confirmed the issue has been resolved from our upstream provider, and we are actively monitoring.
We are currently investigating an issue that prevents admins from exporting PowerPoint slides from Engagement survey results.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Our upstream provider, Courier, is currently experiencing an issue which is affecting our ability to successfully redirect email links. This has also caused a delay to all Lattice product notifications sent via email, MS Teams, or Slack. Our Engineering Team are aware of this issue, and are actively investigating the effects of this downtime on our services.
Courier is reporting that a fix has been implemented and the issue has been resolved, and we are seeing the Lattice application redirect emails successfully. Our Engineering Team will continue to monitor the effects of this downtime on our services. All Lattice product notifications that were delayed as a result of this incident have now been delivered. Some notifications may have been delayed by up to one day.