Lifesize Cloud の障害履歴

1. 2026年10月7日 7:47 UTCinvestigating

   コールマネジメントサービス – EU 地域 ユーザーは、ライフサイズのマルチパーティコールと Connect+ GW コールに参加できません。 ポイントをポイントするコールはうまく機能します.

2. 2026年10月7日 9:27 UTCmonitoring

   修正を実装し、結果を監視しています.

3. 2026年10月7日 10:55 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年9月4日 13:25 UTCidentified

   コール・マネジメント・サービス – アメリカ地域のユーザーは、ライフサイズのマルチパーティ・コールに参加することができません。ポイント・ツー・ポイント・コールはうまく機能します.

2. 2026年9月4日 14:52 UTCmonitoring

   修正を実装し、結果を監視しています.

3. 2026年9月4日 18:37 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年9月4日 13:20 UTCresolved

   コール・マネジメント・サービス – 米国地域のユーザーは、ライフサイズのマルチパーティ・コールに参加することができません, ポイント・ツー・ポイント・コールはうまく機能します.

公式のインシデント更新を自動翻訳しています。

1. 2026年3月25日 14:15 UTCinvestigating

   We are currently investigating this issue.

2. 2026年3月25日 15:05 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年3月25日 16:32 UTCresolved

   This incident has been resolved.

1. 2026年3月17日 13:52 UTCinvestigating

   We are currently investigating this issue.

2. 2026年3月17日 13:52 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026年3月17日 14:23 UTCidentified

   The issue has been identified, and our team is currently working on a fix. At this time, point-to-point calls or calls with two participants in the VMR are working fine. The issue is observed only when there are more than three participants in the meeting room.

4. 2026年3月17日 14:47 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2026年3月17日 17:36 UTCresolved

   This incident has been resolved.

1. 2026年1月21日 13:52 UTCinvestigating

   Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

2. 2026年1月21日 13:56 UTCidentified

   We have identified the issue, and the fix is currently being deployed. We will keep you posted on the progress.

3. 2026年1月21日 15:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026年1月21日 17:21 UTCresolved

   This incident has been resolved.

1. 2025年10月20日 12:36 UTCmonitoring

   We have observed service degradation on Lifesize cloud Platform, due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. Now we confirm all our services are working fine at the moment and we are actively monitoring the platform. Once we receive confirmation from AWS services partner regarding the resolution, we will mark this incident as resolved.

2. 2025年10月20日 12:36 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 2025年10月20日 14:20 UTCidentified

   We are observing early signs of recovery; however, Multiway Call services and Connect Plus Gateway calls may still experience intermittent failures. Our team is actively working and monitoring the situation to ensure full restoration.

4. 2025年10月20日 20:59 UTCmonitoring

   We are awaiting final confirmation of full recovery from our cloud provider and have moved this incident to a Monitoring state. Early mitigation steps to fail over dependencies from the affected region to redundant regions significantly minimized the overall impact.

5. 2025年10月21日 0:39 UTCresolved

   This incident has been resolved.

1. 2025年3月12日 0:56 UTCidentified

   Thank you for your patience while we address an issue with our call service. Some users may be unable to place calls at the moment.

2. 2025年3月12日 1:07 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025年3月12日 1:25 UTCresolved

   This incident has been resolved.

1. 2024年12月5日 9:36 UTCinvestigating

   Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

2. 2024年12月5日 9:36 UTCinvestigating

   We are continuing to investigate this issue.

3. 2024年12月5日 10:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2024年12月9日 6:13 UTCresolved

   Over the weekend, a fix was implemented to prevent the issue from occurring again.

1. 2024年11月25日 9:51 UTCinvestigating

   Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

2. 2024年11月25日 9:51 UTCinvestigating

   We are continuing to investigate this issue.

3. 2024年11月25日 11:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2024年11月26日 7:09 UTCresolved

   This incident has been resolved.

1. 2024年10月1日 15:50 UTCidentified

   Lifesize customers are currently encountering challenges with the Microsoft 365 Calendar Service for Icon. Our Engineering team has pinpointed this issue's root cause and is actively involved in resolving it.

2. 2024年10月3日 2:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Customers with Microsoft 365 calendar integration for Icon will need to grant new permissions for Lifesize access to calendars: 1. Navigate to https://manage.lifesize.com/. 2. Log in as an administrator or super user for the account if prompted. 3. In the same browser window or tab, navigate to https://calendarservice.lifesizecloud.com/relink 4. Select Microsoft Office 365 and complete the Microsoft sign-in and permissions consent process. The permissions have changed to work with new APIs from Microsoft.

3. 2024年10月3日 16:00 UTCresolved

   Microsoft has updated the interfaces used by the calendar integration for Lifesize Icon and customers will need to consent to new permissions in order for Icon devices to start receiving events again: https://support.lifesize.com/product/release-notes/cloud-services/#Calendar-Service

1. 2024年8月29日 9:34 UTCinvestigating

   Lifesize video cloud is down, users are unable to log in to the application or manage console. LS cloud using desktop/mobile apps while ICONs are still working fine.

2. 2024年8月29日 9:52 UTCinvestigating

   Meanwhile, our Ops and Eng teams are looking into the issue kindly utilize The guest app "guest.lifesize.com" and our connected Icon systems. The services on them are working fine.

3. 2024年8月29日 10:01 UTCmonitoring

   A fix has been implemented and we are monitoring the result

4. 2024年8月29日 13:41 UTCresolved

   This incident has been resolved.

1. 2023年7月10日 6:25 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 2023年7月10日 6:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2023年7月10日 6:45 UTCresolved

   This incident has been resolved.

1. 2023年7月8日 3:39 UTCinvestigating

   A call management service encountered an issue that possibly resulted in being unable to Join Point-to-point calls only, calls meetings are working fine. We are continuing to investigate and try to restore the services.

2. 2023年7月8日 5:39 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2023年7月8日 7:20 UTCresolved

   This incident has been resolved.

1. 2023年7月8日 2:04 UTCinvestigating

   We are currently investigating the issue.

2. 2023年7月8日 2:23 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2023年7月8日 3:03 UTCresolved

   This incident has been resolved.

1. 2023年6月13日 20:21 UTCinvestigating

   Call management service encountered an issue that possibly resulted in being unable to Join the cloud meetings via some urls. Investigating.

2. 2023年6月13日 20:32 UTCidentified

   Issue traced to underlying service. Awaiting fix.

3. 2023年6月13日 20:34 UTCresolved

   This incident has been resolved.

1. 2023年2月10日 21:10 UTCidentified

   Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

2. 2023年2月10日 22:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2023年2月10日 23:50 UTCresolved

   This incident has been resolved.

1. 2023年2月9日 16:49 UTCinvestigating

   Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

2. 2023年2月9日 18:34 UTCidentified

   Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

3. 2023年2月10日 0:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2023年2月10日 13:37 UTCresolved

   This incident has been resolved.

1. 2023年2月7日 16:20 UTCinvestigating

   Thank you for your patience while we address an issue with our Management Console few of the users might be experiencing the issue in viewing stored Recording.

2. 2023年2月7日 17:28 UTCmonitoring

   The services restored to normal and we are monitoring further.

3. 2023年2月7日 19:02 UTCresolved

   This incident has been resolved.

1. 2022年12月14日 16:47 UTCinvestigating

   Thank you for your patience while we address an issue with the web console. You may be unable to access your web console at this time.

2. 2022年12月14日 17:07 UTCresolved

   This incident has been resolved.