54 Litium incidents · 2024年2月 — official updates, affected components, duration and resolution details.
今日は8時40分から10時40分まで、SQLクラスターの1人が、断続的な接続の問題を経験しました。 影響:このクラスターでホストされているお客様は、この期間中にデータベースのタイムアウトと一時的なサービスの中断を経験しているかもしれません。 問題は午前10時40分に解決され、すべてのシステムが正常に動作しています。 今後も継続的安定性を確保するために環境を監視してまいります。 ご迷惑をおかけし、ご迷惑をおかけいたしますが、何卒宜しくお願い申し上げます.
公式のインシデント更新を自動翻訳しています。
Litium電話サポートは現在、サービスの中断を経験しています。 その際、電話対応は行っておりません。 ただし、メールによるサポートがまだ受け取れるので、それでもケースは管理されます。 あなたの問題がすぐに注意を要求するならば、あなたの主題ラインでUGENTを含んで下さい。 レガーズ リチウム サポート
修正を実装し、結果を監視しています.
この事件は解決しました.
公式のインシデント更新を自動翻訳しています。
Litium電話サポートは現在、サービスの中断を経験しています。 その際、電話対応は行っておりません。 ただし、メールによるサポートがまだ受け取れるので、それでもケースは管理されます。 あなたの問題がすぐに注意を要求するならば、あなたの主題ラインでUGENTを含んで下さい。 レガーズ リチウム サポート
今後もこの問題について調査を続けてまいります.
この事件は解決しました.
公式のインシデント更新を自動翻訳しています。
We experienced a database service disruption between 07.18 and 08.28. During this period, some customers experienced service unavailability. All other services continued to operate normally. The issue was caused by an OS service allocating memory than usual causing the SQL service to get OOM killed. Service was restored after restart, and the database is now operating normally. We are investigating why this service used up more memory than normal to see if its something we can prevent in the future. All systems are currently stable, and we continue to monitor closely. We apologize for the inconvenience and appreciate your patience. — Litium Support Team
We are experiencing intermittent issues with Litium Search. Both search functionality and Backoffice may be affected. Troubleshooting is currently in progress. Impact: Search may return incomplete or no results Backoffice may be slow or intermittently unavailable Next update: No later than 13:50
We are still actively working on the issue with Litium Search. The problem remains intermittent, and investigation is ongoing. We will provide a new update no later than 14:50. We apologize for the inconvenience and thank you for your patience. Litium Support Team
We are still actively working on the issue with Litium Search. The problem remains intermittent, and investigation is ongoing. We will provide a new update no later than 15:50. We apologize for the inconvenience and thank you for your patience. Litium Support Team
The issue has been identified and resolved. We are monitoring the service closely to ensure everything is functioning as expected. Litium Support Team
This incident has been resolved.
Litium phone support is currently experiencing a service disruption. During this time, phone support is unavailable. However, you can still reach the support via email, and cases will still be managed. Please include URGENT in the subject line if your matter requires immediate attention. Regards Litium Support
We are continuing to investigate this issue.
This incident has been resolved.
We are currently experiencing an availability issue affecting the Storage service in Serverless Cloud. Impact: Customers using Serverless Cloud are impacted. Other services outside Serverless Cloud are not affected. Our team is actively investigating the issue to identify the root cause and restore service as quickly as possible. We will provide an update latest by 08:15. We apologize for the inconvenience and thank you for your patience. Litium Support Team
We have identified the cause of the issue affecting the Storage service in Serverless Cloud. Our team is currently implementing the solution, and we are seeing positive results as the Storage service begins to function again. We will provide an update latest by 08:30. We apologize for the inconvenience and thank you for your patience. Litium Support Team
A fix has been implemented for the issue affecting the Storage service in Serverless Cloud. Storage functionality is now available again for customers in Serverless Cloud. We are monitoring the system closely to ensure continued stability. We apologize for the inconvenience and thank you for your patience. Litium Support Team
This incident has been resolved.
Today, between 14:05 and 14:47 (CEST), some customers may have experienced degraded performance related to Storage in Serverless Cloud. The root cause has been identified. There is currently no impact, and the service is operating normally. We apologize for any inconvenience this may have caused and thank you for your patience. — Litium Support Team
Earlier today, at 14:50 we experienced a service disruption affecting sites running on our Serverless platform. Impact: During the incident, customer websites hosted on the Serverless platform were unavailable or not responding as expected. The issue has now been resolved, and all services are operating normally. We continue to monitor the platform closely to ensure stability. We apologize for the inconvenience this may have caused and thank you for your patience. Litium Support Team
This incident has been resolved.
We are currently experiencing an issue affecting log collection and outgoing email sent via our SMTP service. Impact Log ingestion has been interrupted since 07:40 CET, and outgoing emails using our SMTP service are currently not being delivered. All other services are not affected at this time. Our team is actively investigating the issue to identify the root cause and restore normal functionality. We will provide an update by 10:30 CET. We apologize for the inconvenience. Litium Support Team
We have identified the cause of the issue affecting log collection and outgoing email via our SMTP service. Impact Log ingestion has been interrupted since 07:40 CET, and outgoing email delivery via SMTP remains unavailable. No other services are affected. Our team is currently working on implementing a fix to restore full functionality. We will provide the next update by 11:00 CET. We apologize for the inconvenience. Litium Support Team
We are continuing to work on the issue affecting log collection and SMTP email delivery. At this time, there are no new updates, but our team is actively progressing with the fix. We will provide the next update by 11:45 CET. Thank you for your patience. Litium Support Team
We are continuing to work on the issue affecting log collection and SMTP email delivery. At this time, there are no new updates, but our team is actively working toward resolution. We will provide the next update at latest by 12:45 Thank you for your patience. Litium Support Team
A fix has been implemented and we are monitoring the results.
We are going to do a short maintenance on the affected service to ensure a long term solution. The maintenance will be performed on the 26th of march at 10.00. We except no disturbances during this maintenance.
This incident has been resolved.
We are currently experiencing a service disruption affecting Legacy Cloud. Impact: Most customers may experience degraded performance or unavailability on Legacy Cloud environments. Other Litium services remain unaffected. Our team is investigating the issue to identify the root cause and implement a solution. We apologize for the inconvenience. Litium Support Team
A fix has been implemented for the issue affecting Legacy Cloud, and service recovery is ongoing. Impact: Services are returning to normal, and most customers should now experience stable performance. The underlying cause was network issues at one of our suppliers. We are monitoring the systems closely to ensure continued stability. A full post‑mortem with more details will follow once the root‑cause analysis is completed. We apologize for the inconvenience. Litium Support Team
This incident has been resolved.
Status: Identified Impact: The issue is causing significant degradation to the Litium Search Legacy service, resulting in reduced search functionality for affected environments. Message: We have identified the cause of the issue affecting Litium Search in our legacy cloud. Our team is currently working on implementing a fix to restore full functionality as soon as possible. We apologize for the inconvenience. — Litium Support Team
This incident has been resolved.
We are currently experiencing an issue affecting one or more services. Impact: Some users may notice degraded performance or limited availability. Our team is actively investigating the issue to identify the root cause and implement a solution. We will provide the next update as soon as more information is available. We apologize for the inconvenience. Litium Support Team
A fix has been implemented for the issue, and affected services has recovered. We are monitoring the system closely to ensure it remains stable. We apologize for the inconvenience. Litium Support Team
We are currently experiencing an ongoing issue in Litium Search where some customers are still impacted after the previously deployed fix. Impact: Some customers are still seeing issues with Litium Search, while others are not affected. Our team is actively investigating the remaining issues to identify and implement a complete solution. We apologize for the inconvenience and thank you for your patience. Litium Support Team
We are still working on mitigation.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
For a short period, a small number of customers experienced limited access issues. Our monitoring systems detected the disturbance immediately, and our redundant infrastructure responded as intended, keeping the impact minimal. The total duration for the affected services was less than 10 minutes. All services are operating normally. We apologize for any inconvenience this have caused and appreciate your understanding. Litium Support Team
We are currently experiencing an issue affecting one of our container registries, which may prevent some deployments from completing successfully. Impact: Only deployment operations are affected; all running services remain operational and customer‑facing systems are not impacted. Our team is investigating the issue to identify the root cause and implement a solution. We will provide an update as soon as we have more information. We apologize for the inconvenience. Litium Support Team
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We experienced an outage related to file and media access in Litium’s Serverless Cloud environment. The issue caused some media files (such as product images) to fail loading or display incorrectly, and features dependent on this storage layer (for example, CLI operations) were also affected. Other parts of the platform continued to operate normally. The problem was traced to an issue within the storage layer, and a fix was implemented. Services began recovering shortly after, and the incident was confirmed fully resolved later the same day. No data was lost. Litium continues to monitor the systems to ensure ongoing stability.
We are currently experiencing a storage-related issue affecting storage file access in Serverless Cloud. Impact: Customers may see missing or failing media assets (such as product images and other file-based content), and some operations or applications that depend on this storage (for example the CLI) may be degraded or temporarily unavailable. Other platform functionality that does not rely on this storage continues to operate as normal. Our team is investigating the issue in the storage layer to identify the root cause and implement a solution. We will provide an update latest by 09:00 CET. We apologize for the inconvenience. Litium Support Team
We have identified the root cause of the storage issue affecting file access in Serverless Cloud. Impact: Customers may see missing or failing media assets (such as product images and other file-based content), and some operations or applications that depend on this storage (for example the CLI) may be degraded or temporarily unavailable. Other platform functionality that does not rely on this storage continues to operate as normal. Our team is currently implementing a fix to restore normal access and stability. We will provide the next update latest by 10:00 CET. We apologize for the inconvenience. Litium Support Team
A fix has been implemented for the issue affecting storage access in Serverless Cloud, and the service is starting to recover. Impact: Early signs show improved stability. Media retrieval and storage-dependent functionality (including CLI operations) are gradually returning to normal. We will continue to monitor the system closely to ensure full recovery and stability. We apologize for the inconvenience. Litium Support Team
The issue affecting storage access in Serverless Cloud has now been fully resolved as of 09:32 CET. Cause/Resolution: The problem was traced to an issue within storage layer. A permanent fix has been implemented and verified. No data has been lost as a result of this incident. All systems are now operating normally, and we will continue to monitor to ensure ongoing stability. We apologize for the disruption and thank you for your patience. Litium Support Team
We are currently experiencing a disruption affecting multiple Litium services in Serverless cloud. Impact: Most customers are unable to access the affected services. Our team is actively investigating the issue to identify the root cause and implement a solution. We will provide an update by 23.45 We apologize for the inconvenience and thank you for your patience. Litium Support Team
We have identified the cause of the disruption—an issue at our cloud provider is affecting multiple Litium services. Impact: Most customers are still unable to access the affected services. Our team is working closely with the cloud provider to resolve the issue as quickly as possible. We will provide an update by 00.00. Litium Support Team
We are still working on a solution for the issue together with our cloud provider. Impact: Most customers remain unable to access the affected services. Our team, together with the cloud provider, is continuing to investigate and resolve the problem as quickly as possible. We will provide an update by 00.30 Litium Support Team
Our cloud provider is currently implementing configuration changes to the affected infrastructure as a measure to resolve the issue impacting multiple Litium services. Impact: Most customers are still unable to access the affected services. We are closely monitoring the situation and will continue to work with our provider until full service is restored. We will provide an update by 01.00. Litium Support Team
Our cloud provider is still working hard to resolve the issue affecting multiple Litium services. Impact: Most customers are still unable to access the affected services. We remain in close contact with our provider and will continue to monitor progress until the issue is fully resolved. We will provide an update by 01.30 Litium Support Team
A fix has been implemented by our cloud provider, and we are seeing signs that services are starting to recover. Impact: Access to Litium services is gradually being restored, but some customers may still experience issues as recovery continues. We are closely monitoring the situation to ensure full stability. We will provide an update by 01.30. Litium Support Team
Most services are now up and running. We continue to work to ensure that all services return to a fully healthy state. Impact: While most customers have regained access, some may still experience limited issues as we complete the recovery process. We are closely monitoring the situation and will provide further updates as needed. We will provide an update by 02.00. Litium Support Team
All production workloads should now be up and running. We continue to monitor and work to ensure that all services return to normal and remain stable. Impact: All major services are operational, but we are still verifying that everything is fully restored. We will provide an update by 02.30. Litium Support Team
All services are now back to normal. Cause/Resolution: The issue was related to our cloud provider’s infrastructure. Together with our provider, we will conduct a post-mortem analysis and share a report once it is completed. All systems are operating normally. If you experience any further issues, please contact Litium Support. We apologize for the inconvenience and thank you for your patience throughout this incident. Litium Support Team
Over the past days, Litium’s serverless environments were affected by instability in the underlying cloud infrastructure provided by our hosting partner. Since **06:35 on December 6**, the platform has been stable with no anomalies observed. All systems are green. We and our supplier have maintained **24/7 hypercare** on the platform. Throughout the weekend, our supplier has also worked intensively on analysis and root cause identification. The detailed incident report is almost complete. Once validated, we will share a full post-mortem report with affected customers. Thank you for your patience and understanding as we work to ensure continued stability. **Litium Support Team**
We are currently experiencing an availability issue affecting some customer websites. Impact: A subset of customer services is currently unavailable. Other services appear unaffected at this time. Our team is investigating the issue to identify the root cause and implement a solution. We will provide an update by 19:00 CET. We apologize for the inconvenience and thank you for your patience. Litium Support Team
We are currently experiencing a availability issues affecting most customer services. Impact: Most customer websites and related services are currently unavailable in serverless cloud The root cause has been identified at our service provider, and their team is actively working on a fix. We will provide an update by 19:10 CET. We apologize for the inconvenience and thank you for your patience. Litium Support Team
A fix has been implemented for the issue affecting app services, and we are seeing signs of recovery. Impact: Customer websites and related services are starting to return to normal operation. We are closely monitoring the system to ensure stability. We will provide another update by 19:40 CET. We apologize for the inconvenience and thank you for your patience. Litium Support Team
The issue affecting customer services has been resolved as of 18:54 CET Cause/Resolution: The root cause was identified at our service provider and a fix was implemented. All services are now operating normally. We will continue to monitor to ensure continued stability. We apologize for the inconvenience and thank you for your patience during this incident. Litium Support Team
We are currently investigating an issue causing some sites in Litium Serverless Cloud to be unavailable. Our team is working to identify the cause and restore full availability as soon as possible.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.