30 Livechat incidents · 2015年3月 — official updates, affected components, duration and resolution details.
現在、ワークフローで課題を調査しています。 大変ご不便をおかけしますが、お詫び申し上げます。また、当チームでは、問題の解決に迅速に取り組んでまいります.
問題の根本原因を特定し、修正に取り組んでいます。 ソリューションを実装する際には、サービスが劣化する場合があります。 詳細や解像度の推定時間がある場合は、速やかに更新を行います.
必要な修正はシステムに首尾よく加えられました。 現時点では、これらの変更の有効性を評価するために結果を積極的に監視し、すべてが意図されているように機能していることを保証します.
ワークフローの問題が解決され、サービスが正常に動作しています。 ご迷惑をおかけいたしますが、ご理解とご協力をお願い申し上げます.
公式のインシデント更新を自動翻訳しています。
問題の根本原因を特定し、修正に取り組んでいます。 ソリューションを実装する際には、サービスが劣化する場合があります。 詳細や解像度の推定時間がある場合は、速やかに更新を行います.
私たちのチームは、まだ、修正に積極的に取り組んでいます。 ワークフローは、その間に劣化する可能性があります。 私たちは、あなたの忍耐を感謝し、我々はより多くの詳細を持っているか、解像度に推定時間があるとすぐに別の更新を共有します.
私たちのチームは、修正に引き続き取り組んでいます。 ワークフローは劣化します。 次へ続くアップデート.
この問題の解決に取り組んでおり、ワークフローは引き続き劣化しています。 当社のエンジニアは、修正を実施することに重点を置き、状況を密接に監視しています。 今後は情報を公開する予定です.
まだまだ修正に取り組んでいます。 サービスは影響を受け、当社のエンジニアは、物事を正常な状態に戻すことに重点を置いています。 ありがとうございます。 今後は情報を公開する予定です.
問題はまだ解決されず、私たちのチームはまだ修正に取り組んでいます。 情報が増え次第、更新いたします.
未だにサービスを復元するよう努力しています。 弊社エンジニアは全力を尽くしており、今後とも一層のご支援を賜りますようお願い申し上げます。 レポートの進捗状況をいち早くお伝えします.
サービスの復元に取り組んでいます。 今後とも変わらぬご愛顧を賜りますようお願い申し上げます。 レポートをもっと読むとすぐに別の更新を共有します.
サービスの復元に取り組んでいます。 課題を解決するため、進捗状況を詳しく把握しています。 ありがとうございます.
本サービスは劣化しておらず、数時間経過してもこのサービスが進行中であることが分かります。 私たちのチームは、まだそれを修復するために働いています。 申し訳ございません.
ワークフローの使用は劣化し続けています。 当社のチームは、フル機能の復元に積極的に取り組んでいます。 万が一の混乱や不便が起きる恐れがありますので、お詫び申し上げます.
ワークフローの機能性は、劣化を経験しつつあります。 当社のチームは、その能力を最大限に引き出すために徹底的に取り組んでいます。 ご迷惑をおかけいたしますが、何卒ご了承ください.
必要な修正はシステムに首尾よく加えられました。 現時点では、これらの変更の有効性を評価するために結果を積極的に監視し、すべてが意図されているように機能していることを保証します.
ワークフローの問題が解決され、サービスが正常に動作しています。 ご迷惑をおかけいたしますが、ご理解とご協力をお願い申し上げます.
公式のインシデント更新を自動翻訳しています。
現在、LiveChatにログインして問題が発生しています。 私たちのチームは、問題を認識し、できるだけ早く解決に取り組んでいます
お客さまに影響を及ぼす問題の調査を行っています。 私たちのチームは、根本原因を特定し、できるだけ迅速に正常なサービスを回復するために働いています。 最新情報を随時更新いたします.
修正を実施し、結果を監視しています。 一部の顧客は、システムが回復している間に、マイナーな混乱を経験している可能性があります。 状況が変化した場合、アップデートを共有します.
問題は解決され、サービスは正常に動作しています。 さらなる衝撃は期待できません.
公式のインシデント更新を自動翻訳しています。
外部プロバイダに問題が関連していることを識別しました。 問題の調査・解決に取り組みます。 問題が解決されるとサービスが劣化する場合があります。 詳細や解像度の推定時間がある場合は、速やかに更新を行います.
お客さまに影響を及ぼす問題の調査を行っています。 問題は外部プロバイダと関連し、原因を確認し、できるだけ迅速に正常なサービスを回復する機能があります。 最新情報を随時更新いたします.
当社は、第三者提供者と協力して課題を解決しています。 この段階では、レビュープロセスの一部として、それらからさらに詳しい情報を待っています。 私たちは、共有する追加情報を持っているか、状況に大きな変化がある場合にすぐに、次のアップデートを提供します。 ありがとうございます.
ファイルの開口部の問題は解決され、サービスは正常に動作します。 ご迷惑をおかけいたしますが、ご了承のほどよろしくお願い申し上げます.
公式のインシデント更新を自動翻訳しています。
We have identified a problem affecting Workflows. The Infrastructure team is actively investigating. We will share more information as soon as we have updates.
We’ve identified the issue affecting Workflows and are working on a fix.
Fix applied, we are waiting for the service to return to normal.
The issue has been resolved, and we can confirm that services are operating normally again.
We have identified a problem affecting Workflows. The Infrastructure team is actively investigating. We will share more information as soon as we have updates.
We’ve identified the issue affecting Workflows and are working on a fix.
Fix applied, we are waiting for the service to return to normal.
The issue was fixed, and we can confirm that services are working correctly again. Some customers may still notice minor disruptions while systems fully recover. We appreciate your patience and will continue to keep you informed if anything changes.
The issue has been resolved, and we can confirm that services are operating normally again.
We are investigating an issue affecting some customers. They are unable to generate reports in the Export raw data section for LiveChat. The scheduled reports may also be not delivered by email.
We implemented a fix, and we are now monitoring the situation to ensure stability. Some customers may still notice delays with receiving the report while the reporting systems fully recover. We appreciate your patience and will continue to keep you informed if anything changes.
The issue has been resolved, and services are operating normally. No further impact is expected. We’re sorry for any disruption this may have caused and thank you for your patience and understanding.
We are investigating an issue affecting some customers. We are working to confirm the cause and restore normal service as quickly as possible. We will share an update as soon as more information is available.
We implemented a fix, and we are now monitoring the situation to ensure stability. Some customers may still notice minor disruptions while systems fully recover. We appreciate your patience and will continue to keep you informed if anything changes.
The issue has been resolved, and services are operating normally. No further impact is expected. We’re sorry for any disruption this may have caused and thank you for your patience and understanding.
We are investigating an issue that prevents some customers from adding new Knowledge Sources. Our team is working to identify the root cause and restore normal service as quickly as possible. We will share an update as soon as more information is available.
A fix has been implemented, and we are monitoring the results. The ability to add new Knowledge Sources has been restored.
The issue has been resolved, and services are operating normally. No further impact is expected.
We are currently investigating an issue affecting some customers' ability to access LiveChat and working to understand the cause. We’ll share another update as soon as we have more information.
We are currently investigating an issue affecting some customers' ability to access LiveChat and working to understand the cause. We detected an issue with our cloud provider. We’ll share another update as soon as we have more information.
We have identified the cause of the issue affecting some customers and are working on a fix. Service may still be degraded while we complete the necessary steps. We are working with our Cloud provider to resolve the issue. We’ll share another update as soon as we have more information.
Our team is actively working to resolve the issue. We will share another update as soon as we have more details.
We are still actively working to resolve the issue. We will provide further updates as we make progress.
We are actively implementing steps to resolve the problem. We will share the next update as soon as possible.
Work on resolving the issue is ongoing. We will provide another update as soon as we have more information.
Our team continues to investigate the issue and work toward a resolution. We will provide further updates as soon as they are available.
We are observing ongoing recovery on the side of Google, and our services are gradually returning to normal availability. We will continue to monitor the situation and provide further updates as needed.
We are seeing improvements in our service availability and are now moving to closely monitor the situation. We will provide further updates when necessary.
Services are operational, and we are actively monitoring to maintain stability.
We continue to monitor the situation to ensure everything remains stable.
**Brief status update and additional context on the ongoing incident** This incident is related to an issue within our cloud provider’s infrastructure (GCP). We’re actively coordinating with their engineering teams since the beginning of the incident and staying in continuous contact as they work through mitigation and recovery steps. The incident hasn’t been resolved on their end yet. Minor performance issues persist, but these are limited in scale and do not affect overall availability for customers.
We have identified the cause of the issue affecting some customers and are working on a fix. Access to Archives and Reports may be degraded while we complete the necessary steps.
We are monitoring the situation to ensure everything remains stable. Some customers may still notice minor disruptions while systems fully recover.
We continue to monitor the situation to ensure stability. While systems are recovering, some customers may still experience minor disruptions as we await a permanent fix from our service provider. While the issue has not yet been fully resolved on their end, we have been actively coordinating with their engineering teams since the incident began and remain in close contact as they progress through mitigation and recovery efforts.
We are continuously monitoring the service to ensure continuity and stability while we are waiting for a fix from our service provider. Some customers may experience minor disruptions during that time. We remain in close contact with the provider’s engineering teams, and the issue has not yet been resolved on their end.
We are continuously monitoring the service to ensure continuity and stability while we await a fix from our service provider. Some customers may still experience degraded performance during this time.
We are continuously monitoring the service to ensure continuity and stability while we await a fix from our cloud provider’s infrastructure, **Google Cloud Platform (GCP)**. Some customers may still experience degraded performance during this time. We remain in close contact with GCP’s engineering teams, and the issue has not yet been resolved on their end. During this period, customers may experience delays when starting chats or sending messages.
Our team is working closely with **Google Cloud Platform (GCP)** to resolve the issue. While chats can be started, customers may experience delays or failures when sending messages.
We are implementing additional mitigation measures. Chat sessions may start successfully; however, some messages may be delayed or not delivered. We are actively working on a fix, and the estimated time to resolution is approximately 20 minutes.
We are continuing to deploy the fix and will provide an update shortly.
Deployment of the fix is complete. We are monitoring the service to ensure full stability.
We are currently investigating an issue affecting some customers and working to understand the cause. We’ll share another update as soon as we have more information.
A fix has been implemented and we are monitoring the situation to ensure everything remains stable. Some customers may still notice minor disruptions while systems fully recover.
A fix has been implemented, and we see that our assets become available and reports a healthy status. We’ve been monitoring the situation, and will continue checks
Many customers experienced delays of up to 30 seconds when sending messages via the chat widget. We are currently investigating the problem
We are still investigating the problem. The delay was shortened, but it is still occurring.
The problem should be resolved now. We are moving to monitoring.
The incident has been resolved and services are now operating as expected. We will continue to monitor the situation, but no further impact is anticipated.
We are currently observing delays when sending messages via the chat widget. Our team is investigating the issue and working on a fix. Updates will be shared as we learn more.
Our team is continuing to investigate the cause of the message delays in the chat widget. We’re actively working toward a resolution and will share further updates shortly.
We have identified the cause of the delays affecting message delivery in the chat widget. Our team is working on implementing a fix and will provide an update once resolved.
Engineering is still working on the resolution, and we are closely monitoring progress to restore normal functionality as quickly as possible.
The fix for the chat widget message delays has been implemented. We are monitoring the system to ensure normal functionality is fully restored.
This incident has been resolved and services are operating normally. Thank you for your patience.
We noticed a performance degradation in our services related to issues with our cloud provider. We're currently investigating this issue.
We have received a communication from the cloud provider's engineers stating that they are reviewing our case.
We are still investigating the situation and working with our cloud provider engineers to implement the fix.
After discussing the issue with our admins, the cloud provider engineers are still working on the case and investigating further. Currently, we are not seeing any further issues, but we are still monitoring the situation.
We see that the issue within our cloud provider’s infrastructure has been mitigated, and we can confirm that the infrastructure is healthy, and we are not seeing further errors. Throughout the degradation, our platform was able to maintain service continuity. We appreciate your patience and understanding while we coordinated our efforts with the cloud provider’s engineers to address the issue.
We noticed a performance degradation in our services related to issues with our cloud provider. We're currently investigating this issue.
We identified the cause of this issue and are actively working on a fix.
We’re continuing to work on a fix. More updates will be shared soon.
We are actively working to fully restore normal service performance. Thank you for your patience.
We’re still working on the fix and continuing to monitor system stability. The issue is not spreading, but parts of the infrastructure are still experiencing degraded performance. Further updates to follow.
We’re making progress and are currently rolling out a fix. We’ll continue monitoring closely and share further updates as they become available.
We’re continuing to roll out a fix and are seeing services recover. Work is still ongoing; we’ll share another update shortly.
We’re continuing to roll out the fix and closely monitoring service health. We’ll provide another update soon.
**Brief status update and additional context on the ongoing incident** This incident is related to an issue within our cloud provider’s infrastructure. We’re actively coordinating with their engineering teams since the beginning of the incident and staying in continuous contact as they work through mitigation and recovery steps. Our platform has remained available throughout, thanks to built-in redundancy and failover across multiple locations. While parts of the underlying infrastructure are experiencing problems, we are continuing to serve traffic and deliver the service without a full outage. That said, customers may still experience intermittent degraded performance (for example, increased latency or occasional timeouts) while remediation is in progress. We’re monitoring service health closely and will provide further updates as we have more information from the cloud provider, but no later than one hour from now.
The issue within our cloud provider’s infrastructure has been mitigated, and all affected resources have been fully restored. Our platform continues to operate normally, and we are no longer observing the previously reported degraded performance. We are actively and continuously monitoring our internal services to ensure everything is functioning as expected and to confirm sustained stability. We will provide further updates within an hour
The issue within our cloud provider’s infrastructure has been mitigated, and we can confirm that all affected resources have been fully restored. Our platform has remained available throughout, thanks to built-in redundancy and failover across multiple locations. While parts of the underlying infrastructure were experiencing problems, we continued to serve traffic and deliver the service without a full outage. Thank you for your patience and understanding while we coordinated our efforts with cloud provider’s engineers to address the issue.
Chat widget on Text websites is not responding. Customer’s licenses are not affected.
Fixes have been applied, we are monitoring the performance
Communication is fully restored now.
Degradation in performance of sending and receiving messages through the chat widget.
Fixes have been applied, we are monitoring the performance
Full widget performance was restored.
We are currently investigating this issue. We will post further updates as soon as we know more.
The fix has been implemented and the issue has been resolved.
Some agents are experiencing app login issues. We are investigating the case.
Issue seems to be fixed. We are monitoring servers' performance.
This problem has been resolved.
Due to our CDN provider issues some visitors might have problems with chat window loading.
A fix has been implemented and we are monitoring the results.
Problem with CDN provider issues and chat window loading has been resolved.
We are under DDoS attack. Some of customers might have issues with the chat.
DDoS is under control, service is fully functional again.
Problem with DDoS attack has been resolved.
