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    Marvel の障害履歴

    39 Marvel incidents · 2015年6月 — official updates, affected components, duration and resolution details.

    現在のステータスに戻る

    Design Tool storage intermittent failures

    開始 2024年8月7日 10:34 UTC · 4d 22h

    Outage重大なインシデント
    影響を受けたコンポーネント
    Design Tool
    1. 2024年8月7日 10:34 UTCinvestigating

      Our design tool storage system is experiencing intermittent failures that we are currently investigating.

    2. 2024年8月7日 10:42 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2024年8月7日 15:04 UTCmonitoring

      A fix has been implemented and we are monitoring results.

    4. 2024年8月8日 16:54 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 2024年8月12日 8:54 UTCresolved

      Our infrastructure has been upgraded and monitoring has ensured that we are experiencing no more intermittent errors on our design tool storage systems.

    Outage of backend system supporting Marvel

    開始 2024年2月20日 11:02 UTC · 3h 19m

    Outage重大なインシデント
    影響を受けたコンポーネント
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 2024年2月20日 11:02 UTCinvestigating

      We are currently investigating this issue.

    2. 2024年2月20日 11:43 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2024年2月20日 11:44 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 2024年2月20日 13:10 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 2024年2月20日 14:21 UTCresolved

      Due to a problem with a subsystem responsible for our processing queues we were unable to serve the application. We have failed over to an alternate system and all systems are now operational.

    Infrastructure Outage

    開始 2023年6月6日 15:20 UTC · 24m

    Outage致命的なインシデント
    影響を受けたコンポーネント
    Sketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 2023年6月6日 15:20 UTCinvestigating

      We are currently investigating this issue. Google's infrastructure is potentially having issues with networking and load balancing affecting our service.

    2. 2023年6月6日 15:36 UTCidentified

      Confirmed issue with Google's infrastructure.

    3. 2023年6月6日 15:38 UTCidentified

      Traffic beginning to hit Marvel's database again. We are monitoring the situation.

    4. 2023年6月6日 15:44 UTCresolved

      Marvel is operational again. We will continue to monitor the situation.

    DNS Failure

    開始 2023年2月19日 0:23 UTC · 37m

    Pending
    影響を受けたコンポーネント
    Design syncProject EditorPrototypesGraphQL Platform APIDesign Tool
    1. 2023年2月19日 0:23 UTCinvestigating

      We are currently investigating this issue.

    2. 2023年2月19日 1:00 UTCresolved

      This incident has been resolved.

    Parts of the service are not responding

    開始 2022年12月14日 12:10 UTC · 6m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Sketch pluginProject EditorPrototypesGraphQL Platform API
    1. 2022年12月14日 12:10 UTCinvestigating

      We are currently investigating an issue where prototypes and some parts of the system are not responding.

    2. 2022年12月14日 12:15 UTCresolved

      The incident has been resolved.

    Marvel web app is experiencing intermittent outages

    開始 2022年12月3日 1:24 UTC · 43m

    Pending
    影響を受けたコンポーネント
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 2022年12月3日 1:24 UTCinvestigating

      We are currently investigating this issue.

    2. 2022年12月3日 2:07 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2022年12月3日 2:07 UTCresolved

      This incident has been resolved.

    Infrastructure Issue

    開始 2022年4月29日 6:44 UTC · 57m

    Outage致命的なインシデント
    影響を受けたコンポーネント
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 2022年4月29日 6:44 UTCinvestigating

      We are currently investigating this issue.

    2. 2022年4月29日 7:03 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2022年4月29日 7:06 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2022年4月29日 7:41 UTCresolved

      This incident has been resolved.

    Marvel backend update failure

    開始 2022年4月13日 10:21 UTC · 2h 51m

    Outage致命的なインシデント
    影響を受けたコンポーネント
    Project EditorPrototypesBillingDesign Tool
    1. 2022年4月13日 10:21 UTCinvestigating

      We are currently investigating an issue where a code deploy has disabled our frontend site from functioning.

    2. 2022年4月13日 10:27 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2022年4月13日 10:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2022年4月13日 13:12 UTCresolved

      This incident has been resolved.

    Partial outage due to cache server issue

    開始 2021年9月21日 6:30 UTC · 14m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 2021年9月21日 6:30 UTCinvestigating

      We are currently investigating this issue.

    2. 2021年9月21日 6:33 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2021年9月21日 6:44 UTCresolved

      This incident has been resolved.

    Design API backend Issue

    開始 2021年7月21日 16:40 UTC · 3h 58m

    Outage重大なインシデント
    影響を受けたコンポーネント
    Sketch pluginDesign syncDesign Tool
    1. 2021年7月21日 16:40 UTCinvestigating

      We are currently investigating this issue.

    2. 2021年7月21日 19:19 UTCinvestigating

      We are continuing to investigate an issue with a third party data provider which is impacting on new design documents being created. Document retrieval and some updates are still working. We are working with the provider to identify the source of the issue and solve it as soon as possible.

    3. 2021年7月21日 20:14 UTCidentified

      Our provider has identified the source of the issue and is attempting a fix. New designs are now available to be created again, with updates and document fetches also now fully available. We will continue to monitor the issue.

    4. 2021年7月21日 20:24 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 2021年7月21日 20:37 UTCresolved

      This incident has been resolved.

    CDN hosting service experiencing issues

    開始 2021年6月8日 9:58 UTC · 3h 56m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 2021年6月8日 9:58 UTCinvestigating

      We are currently investigating an issue with our edge content network having a failure. Our service is currently unavailable at this time

    2. 2021年6月8日 10:27 UTCinvestigating

      The outage is affecting specific locations where Fastly is down. We are still able to host to a number of countries globally.

    3. 2021年6月8日 10:46 UTCmonitoring

      Our CDN provider appears to be addressing the issue and we are seeing some of the service reappear in different locations.

    4. 2021年6月8日 11:19 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 2021年6月8日 13:54 UTCresolved

      This incident has been resolved.

    Issue with application servers: http 503

    開始 2021年5月24日 13:28 UTC · 3m

    Outage致命的なインシデント
    影響を受けたコンポーネント
    Sketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 2021年5月24日 13:28 UTCinvestigating

      We are currently investigating the issue and will update you as soon as we can.

    2. 2021年5月24日 13:31 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2021年5月24日 13:32 UTCresolved

      Incident resolved

    Unsplash API integration failure

    開始 2021年3月10日 15:59 UTC · 3h 24m

    Outage重大なインシデント
    影響を受けたコンポーネント
    Design Tool
    1. 2021年3月10日 15:59 UTCinvestigating

      We are currently investigating an issue with our Unsplash Image API integration which is failing to load images added to a design in our design tool.

    2. 2021年3月10日 16:48 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2021年3月10日 18:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2021年3月10日 19:23 UTCresolved

      This incident has been resolved.

    Issue serving Design tool, Sketch and Handoff

    開始 2021年1月19日 11:12 UTC · 31m

    Outage致命的なインシデント
    影響を受けたコンポーネント
    Sketch pluginDesign syncDesign Tool
    1. 2021年1月19日 11:12 UTCidentified

      We are currently fixing an issue that affects the Design Tool, Sketch and Handoff. These features are currently offline.

    2. 2021年1月19日 11:42 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 2021年1月19日 11:43 UTCresolved

      Fixed, but we will continue to monitor.

    Global CDN disruption

    開始 2021年1月12日 15:59 UTC · 57m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 2021年1月12日 15:59 UTCinvestigating

      Our CDN provider Fastly is experiencing some issues https://status.fastly.com/incidents/1rbr326kjsmt

    2. 2021年1月12日 16:53 UTCmonitoring

      Fastly has a fix out and they are monitoring.

    3. 2021年1月12日 16:55 UTCresolved

      This incident has been resolved.

    Degraded operations due to Google service outage.

    開始 2020年12月14日 12:24 UTC · 3h 29m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Sketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 2020年12月14日 12:24 UTCinvestigating

      We are currently investigating this issue.

    2. 2020年12月14日 12:47 UTCmonitoring

      Google appear to have stabilised their performance issues and the service appears to be back to normal operation, we will continue monitoring to ensure everything is working correctly.

    3. 2020年12月14日 15:53 UTCresolved

      This incident was Google related and appears resolved their end.

    Backend sync queues degraded

    開始 2020年11月30日 13:17 UTC · 3h 56m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Design syncPrototypesGraphQL Platform APIDesign Tool
    1. 2020年11月30日 13:17 UTCinvestigating

      We are currently investigating this issue.

    2. 2020年11月30日 13:51 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2020年11月30日 14:39 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2020年11月30日 17:13 UTCresolved

      This incident has been resolved.

    Backend failure on hosting service

    開始 2020年8月28日 11:10 UTC · 3h 33m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Blog
    1. 2020年8月28日 11:10 UTCinvestigating

      We are currently investigating this issue.

    2. 2020年8月28日 12:08 UTCidentified

      The issue with the blog not loading is localised so far to locations in the UK, specifically London. We are working with our hosting provider to solve the issue.

    3. 2020年8月28日 12:08 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 2020年8月28日 14:43 UTCresolved

      This incident has been resolved.

    Images not loading for some customers - Image Hosting Provider

    開始 2020年8月11日 7:00 UTC · 0m

    Issues軽微なインシデント
    1. 2020年8月13日 17:44 UTCresolved

      An SSL network error prevented certain customers from being able to see images on the platform. This issue was affecting customers utilising internal network proxies which prevented the images from loading due to an SSL Protocol error. All of our images are hosted via our CDN system Fast.ly. We altered the Fastly system to force TLS and HSTS security headers for all clients requesting image URLs and it solved the issue. We are still investigating the root cause of why this suddenly occurred as no configuration was changed or altered in the Fast.ly hosting system. We will be working to determine further with Fastly and our customers to determine the specific conditions leading to the error occurring.

    Design API Node Failure

    開始 2020年6月14日 20:18 UTC · 3h 8m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Design syncDesign Tool
    1. 2020年6月14日 20:18 UTCinvestigating

      We are currently investigating this issue.

    2. 2020年6月14日 20:33 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2020年6月14日 22:54 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2020年6月14日 23:25 UTCresolved

      This incident has been resolved.