Mycase の障害履歴

1. 2026年10月5日 17:25 UTCinvestigating

   上級層のユーザーを発掘し、積極的に調査しています.

2. 2026年10月5日 17:42 UTCmonitoring

   修正を実装し、結果を監視しています.

3. 2026年10月5日 21:18 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年3月23日 17:21 UTCinvestigating

   We are currently investigating this issue.

2. 2026年3月23日 22:10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年3月24日 12:59 UTCresolved

   This incident has been resolved.

1. 2026年3月20日 19:03 UTCinvestigating

   We are currently investigating this issue.

2. 2026年3月20日 21:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年3月21日 5:42 UTCresolved

   This incident has been resolved.

1. 2026年2月11日 17:18 UTCinvestigating

   We are currently investigating this issue.

2. 2026年2月11日 17:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年2月11日 18:53 UTCresolved

   This incident has been resolved.

1. 2025年11月19日 14:07 UTCinvestigating

   We are currently investigating this issue.

2. 2025年11月19日 14:35 UTCresolved

   This incident has been resolved.

1. 2025年10月20日 13:04 UTCinvestigating

   We are currently investigating this issue.

2. 2025年10月20日 13:05 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025年10月20日 13:51 UTCidentified

   We’re continuing to work on bringing our systems fully back on track following a major outage at our cloud provider, who are still experiencing a partial service disruption. While recovery progresses, customers may continue to experience slowness or degraded performance across parts of the system. We’ll post more updates as they become available.

4. 2025年10月20日 14:37 UTCidentified

   We are aware of customers seeing slow response times within the MyCase app and/or increased timeouts. This is the result of an ongoing incident with our cloud provider, AWS, and we are closely monitoring the situation to restore operations to normal as quickly as we can. We appreciate your continued patience in this matter.

5. 2025年10月20日 17:54 UTCidentified

   We are continuing to monitor this incident with our cloud provider, AWS.

6. 2025年10月20日 19:48 UTCidentified

   We are continuing to monitor this incident with our cloud provider, AWS. The incident persists, but gradual improvement is noted with login attempts and application navigation.

7. 2025年10月20日 21:22 UTCresolved

   This incident has been resolved.

1. 2025年9月3日 17:54 UTCinvestigating

   MyCase is currently experiencing degraded performance of the Search feature for some users. Our Development Team is aware of this issue and working as quickly as possible to resolve it. Please check back on this page, and we will provide an update shortly.

2. 2025年9月3日 18:01 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025年9月3日 18:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025年9月3日 22:12 UTCresolved

   This incident has been resolved.

1. 2025年8月14日 20:49 UTCinvestigating

   We are currently investigating this issue.

2. 2025年8月15日 0:01 UTCresolved

   This incident has been resolved.

1. 2025年7月17日 23:30 UTCinvestigating

   We are currently investigating this issue.

2. 2025年7月17日 23:44 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025年7月17日 23:49 UTCresolved

   This incident has been resolved.

1. 2025年6月30日 21:19 UTCinvestigating

   We are currently investigating this issue.

2. 2025年6月30日 21:22 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025年6月30日 21:28 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2025年6月30日 21:34 UTCresolved

   This incident has been resolved.

1. 2025年6月10日 15:58 UTCinvestigating

   We are currently investigating this issue.

2. 2025年6月10日 16:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025年6月10日 16:56 UTCresolved

   This incident has been resolved.

1. 2025年4月22日 13:41 UTCinvestigating

   We are currently investigating this issue with our third party texting partner. While MFA texts may fail for some customers, using email to login will work. If you need to switch email for MFA, please reach out to your admin user to reset this feature.

2. 2025年4月22日 14:23 UTCmonitoring

   MFA text messages from our third party texting partner are functioning. We continue to monitor their delivery status.

3. 2025年4月22日 15:18 UTCresolved

   This incident has been resolved.

1. 2025年4月2日 14:17 UTCinvestigating

   We are currently investigating this issue.

2. 2025年4月2日 14:36 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025年4月2日 15:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025年4月2日 16:12 UTCresolved

   This incident has been resolved.

1. 2025年3月3日 20:04 UTCinvestigating

   MyCase is currently experiencing degraded performance of the search feature. Our Development Team is aware of this issue and working as quickly as possible to resolve it. Please check back on this page and we will provide an update shortly.

2. 2025年3月3日 20:29 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025年3月3日 20:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025年3月3日 22:22 UTCresolved

   This incident has been resolved.

1. 2025年3月3日 18:00 UTCinvestigating

   We are currently investigating this issue.

2. 2025年3月3日 18:31 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025年3月3日 19:51 UTCresolved

   This incident has been resolved.

1. 2025年2月25日 21:40 UTCinvestigating

   We are currently investigating this issue.

2. 2025年2月25日 21:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025年2月25日 22:18 UTCresolved

   This incident has been resolved.

1. 2025年2月4日 21:09 UTCinvestigating

   We are currently investigating this issue.

2. 2025年2月4日 21:32 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025年2月4日 22:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025年2月4日 22:36 UTCresolved

   This incident has been resolved.

1. 2024年11月19日 18:08 UTCinvestigating

   Some users are experiencing errors when trying to log in to their MyCase account. While we investigate and fix the issue, this login page will work successfully: https://auth.mycase.com/login_sessions/new?client_id=tCEM8hNY7GaC2c8P&response_type=code

2. 2024年11月19日 18:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2024年11月19日 22:09 UTCresolved

   This incident has been resolved.

1. 2024年8月15日 18:35 UTCinvestigating

   We are currently investigating a potential issue with our data center provider and will provide updates as soon as possible

2. 2024年8月15日 18:58 UTCidentified

   We are seeing a recovery in our data center provider and will continue to monitor.

3. 2024年8月15日 19:22 UTCmonitoring

   We are seeing a recovery in our data center provider and MyCase service appears to be restored. We will continue to monitor to ensure resolution.

4. 2024年8月15日 19:42 UTCresolved

   This incident has been resolved.

1. 2024年5月31日 17:49 UTCinvestigating

   We are currently investigating a service interruption with LawPay Payments. This may affect your ability to record payments in MyCase if you are using the LawPay integration. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes.

2. 2024年5月31日 17:52 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2024年5月31日 19:05 UTCmonitoring

   The fix has resolved the primary issues and we are continuing to monitor to ensure full resolution.

4. 2024年5月31日 19:35 UTCidentified

   We continue to see degraded performance that may cause intermittent slowness or 500 errors. We are continuing to work on the resolution.

5. 2024年5月31日 20:51 UTCidentified

   We are identifying additional solutions and will continue to implement and monitor until the issue is fully resolved.

6. 2024年5月31日 21:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

7. 2024年5月31日 21:35 UTCresolved

   This incident has been resolved.