Natterbox の障害履歴

1. 2026年10月6日 14:23 UTCresolved

   10月5日、2026 3:33PM BST 識別 - 私たちは、現在、SMSの送受信に影響を及ぼす問題に積極的に取り組んでいます。 当社の技術チームは、原因を特定し、完全な機能を回復するために働いています。 調査が進むにつれて、ステータスページをさらに詳しく更新します。 10月5日、2026 3:50PM BST 識別 - サービス劣化は、SMS、WhatsApp、Webチャットなどの広範なデジタルチャネルに影響を与えています。 当社の技術チームは、通常のサービスを回復するために積極的に取り組んでいます。 調査が進むにつれて、ステータスページをさらに詳しく更新します。 10月5日、2026 5:27PM BST 監視 - 緩和が適用され、すべてのデジタルメッセージングサービスは、現在動作します。 当社のエンジニアリングチームは、恒久的な解像度を確定しながら、プラットフォームのパフォーマンスを密接に監視しています。 10月 6, 2026 3:23PM BST 解決 - クローズ監視の期間に続いて、問題のさらなる発生がないことを確認し、事件は今閉鎖されています。 不便をおかけしますが、お詫び申し上げます。 ご不明な点がございましたら、カスタマーサポートまでお問い合わせください.

公式のインシデント更新を自動翻訳しています。

1. 2026年10月4日 11:08 UTCresolved

   10月3日、2026 7:08PM BST 調査 - Salesforce 更新後、一部の顧客は、ルーティングポリシーが AI コンポーネントを使用している場合、失敗した呼び出しが発生する可能性があります。 弊社では、現在調査中です。また、随時更新を致します。 10月4日、2026 12:08PM BST 解決 - 問題は解決する必要があります。 問題が発生した場合は、サポートチームにお問い合わせください.

公式のインシデント更新を自動翻訳しています。

1. 2026年9月16日 14:42 UTCresolved

   9月 16, 2026 10:07AM BST 識別される - Salesforce は現在サービスインシデントを経験していることに注意してください。 Natterboxプラットフォームでは問題ではありませんが、当社のサービスはSalesforceと統合しているため、Natterbox CTI(コンピュータテレフォニーインテグレーション)は、この間に一時的に影響を受けることがあります。 あなたがすべきこと: 私たちは、顧客が直接、彼らのプラットフォームの回復に関する最も即時の更新のためのSalesforceステータスページ(https://status.salesforce.com)を監視することを強くお勧めします。 次のアップデート: Salesforce から直接更新をお待ちしています。この Natterbox ステータスページは、新しい情報が利用可能になったらただちに更新されます。 9月 16, 2026 10:51AM BST 識別 - Natterboxカスタマーサポートチームは、このSalesforceサービスインシデントによっても影響を受けています。 社内チームでは、Salesforceや顧客アカウントの記録に確実にアクセスできないため、応答時間に遅れが生じます。 フォールバックワークフローの活用を支援し、セールスフォースがこの問題を解決する際の忍耐と理解に感謝します。 9月 16, 2026 3:42PM BST 解決済み - Salesforce は、残りの影響を受けたインスタンスへの移行のロールアウトを完了したことが報告されています。 現在、自動回復しなかった残りのインスタンスで手動再起動を実行しています。 サービスの大部分は完全に復元されますが、 Salesforce は特定のインスタンスの個々の顧客が残りの遅延や断続的なエラーが発生する可能性があることを示しています。 Salesforceステータスページを監視し、インスタンス固有の更新を行います。 永続的Nutterbox CTIの問題を引き続き体験したい場合は、当社の標準チャネルを通じてカスタマーサポートチームにお気軽にお問い合わせください.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月1日 10:35 UTCresolved

   July 1, 2026 9:32AM BST Identified - We are currently investigating an issue that is causing service degradation with transcriptions. Our technical team is actively working to implement a fix. We will update our status page with further details as our investigation progresses. July 1, 2026 10:46AM BST Monitoring - Our technical teams implemented the necessary measures to restore service, and the issue affecting transcriptions has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. July 1, 2026 11:35AM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 2026年6月25日 12:03 UTCresolved

   June 25, 2026 12:03PM BST Identified - We are currently investigating an issue that is preventing customers from launching their Wallboards. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses. June 25, 2026 12:33PM BST Monitoring - Our technical teams implemented the necessary measures to restore service, and the issue affecting Wallboards has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. June 25, 2026 1:03PM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 2026年6月22日 8:40 UTCresolved

   June 20, 2026 7:08PM BST Identified - We are aware that a very small number of customers may have experienced issues with their Conversational AI agents today. These issues should now be resolved. If you are still experiencing problems, please do not hesitate to reach out to our support team, who will be happy to assist. We apologise for any inconvenience caused. June 22, 2026 9:40AM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 2026年6月11日 11:39 UTCresolved

   June 11, 2026 11:07AM BST Identified - We are currently investigating an issue impacting Dial Lists, where users may experience records failing to progress after a call, statuses not updating, or the same record being presented to multiple agents simultaneously. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses. June 11, 2026 12:08PM BST Monitoring - Our technical teams have implemented the necessary measures to restore service, and all reported Dial List issues have been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. June 11, 2026 12:39PM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 2026年5月26日 13:20 UTCresolved

   May 26, 2026 11:54AM BST Identified - We are currently investigating an issue preventing a number of customers from launching their CTI. Our technical teams have implemented the necessary measures to restore service. Please refresh the affected users CTI and clear cache, this should resolve the issue. If you continue to experience any issues, please contact the Natterbox Support Team. We will update our status page with further details as our investigation progresses. May 26, 2026 1:55PM BST Monitoring - Our technical teams have implemented the necessary measures to restore service, and the issue affecting CTI connectivity has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. May 26, 2026 2:20PM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 2026年4月29日 8:44 UTCresolved

   April 29, 2026 8:52AM BST Investigating - We are currently investigating an issue that is preventing a number of customers from launching their Webphones. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses. April 29, 2026 9:09AM BST Monitoring - Our technical teams have implemented the necessary measures to restore service, and the issue affecting Webphone connectivity has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. April 29, 2026 9:44AM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 2026年3月18日 17:40 UTCresolved

   March 18, 2026 12:28PM GMT Identified - We are aware of an issue where the Natterbox AI Advisor may fail to generate a complete analysis for some call transcripts. You may see a message indicating that "the provided transcript does not contain enough meaningful conversation," even for transcripts that are complete and valid. Rest assured, our engineering team has identified the cause and is deploying a fix to resolve the issue. We expect the situation to be fully resolved today and will post another update once the fix is in place. We sincerely apologise for any inconvenience this has caused and appreciate your patience. March 18, 2026 5:40PM GMT Resolved - Our technical team has implemented the necessary measures to restore service. All transcript analyses are successfully generating. Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 2026年3月11日 12:55 UTCresolved

   March 11, 2026 10:50AM GMT Monitoring - We are aware of an issue affecting some customers CTI functionality. This has since been resolved however we will continue to monitor the issue. If you continue to experience call connection issues, please reach out to Customer Support. March 11, 2026 12:55PM GMT Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.