Nexcess の障害履歴

We have encountered an issue with a CloudHost, and our engineers have identified the cause. The team is actively working towards a resolution. We understand the impact this may have and will continue to provide updates here as progress is made. In the meantime, if you have any questions, please do not hesitate to contact our Support team via chat or email.

Our Engineering team has resolved the issue, and the host is now back online. We are continuing to monitor the environment to ensure stability and will keep this space updated as needed.

This incident has been resolved.

Our team is currently assessing the impact and scope of Januscape Vulnerability (CVE-2026-53359), and its impact on servers in our fleet and the best way to apply patches to our hosting infrastructure. We will be sending communications to any affected customers as we work to apply the necessary mitigations. Next Steps: Teams are currently in review of vulnerability; subsequent status updates will follow.

Our teams are continuing to deploy the required security updates across affected systems in response to the Januscape Vulnerability (CVE-2026-53359). As part of this remediation, some systems require a controlled reboot to complete the patching process. Following each reboot, we are validating system availability, service health, and network connectivity. Systems that do not return to service as expected are being actively investigated and restored by our operations teams. We understand the importance of maintaining availability and are working carefully to complete this remediation while minimizing customer impact. Additional updates will be provided as patching and validation efforts continue.

We are advising all customers using WordPress to verify that the following plugins are updated to the latest available versions. Recently disclosed vulnerabilities affect older versions of these plugins: CVE-2026-6279 – Avada Builder (Fusion Builder) – Unauthenticated Remote Code Execution Affected versions: 3.15.2 and earlier CVE-2026-10795 – UpdraftPlus Backup Plugin – Authentication Bypass Affected versions: 1.26.4 and earlier These vulnerabilities may allow unauthenticated attackers to gain control of vulnerable WordPress sites and compromise WordPress user accounts if the plugins have not been updated to the latest available versions. If your website uses either of these plugins, we strongly recommend that you: Update the affected plugin(s) to the latest available version immediately. Review your WordPress installation for any unexpected administrator accounts, plugins, or modified files. Contact our Support team if you believe your website has been affected or if you need assistance reviewing your installation.

This advisory is now being closed. We encourage our customers to ensure that any affected WordPress plugins have been updated to the latest available versions and continue following WordPress security best practices. If you believe your website may have been impacted or require assistance, please contact our Support team.

Our team has identified a subset of Cloudhost outages in the US-Midwest region and is actively investigating the issue. We will provide another update as soon as more information becomes available. We appreciate your patience as our team works to resolve this issue. If you have further questions or concerns, please contact us at support@nexcess.net or via Live Chat.

This incident has been resolved.

Our team has identified a subset of Cloudhost outages in the US-Midwest-1 region and is actively investigating the issue. We will provide another update as soon as more information becomes available. We appreciate your patience as our team works to resolve this issue. If you have further questions or concerns, please contact us at support@nexcess.net or via Live Chat.

Our team has identified the cause of a subset of Cloudhost outages in the US-Midwest-1 region and is actively working to resolve the issue. Affected services may experience intermittent availability during this time. We will provide another update as soon as more information becomes available. We appreciate your patience as our team works to restore full service. If you have further questions or concerns, please contact us at support@nexcess.net or via Live Chat.

This incident has been resolved.

Our Engineers are investigating an interruption in service affecting the cloudhost: cloudhost-5012850.us-midwest-2.nxcli.net.  We understand the inconvenience this may cause and truly appreciate your patience while we resolve the issue. If you have any questions or concerns, please feel free to reach out to our support team via Live Chat or by opening a Support Case.

Our Engineers have made good progress in restoring service to the affected server. At this time, the server is back online and sites should begin coming back online as services continue to recover. Our Engineers are still completing the remaining work required to ensure everything is fully operational and stable. We appreciate your continued patience while we complete these final checks. If you have any questions or concerns, please feel free to reach out to our support team via Live Chat or by opening a Support Case.

Our Engineers have successfully restored service to the affected server, and the server is currently online and operational. We are continuing to monitor the environment to ensure ongoing stability and performance. While services are available, some users may experience intermittent increases in latency as we complete additional monitoring and validation activities. We appreciate your patience and will provide further updates as they become available. If you have any questions or concerns, please feel free to reach out to our support team via Live Chat or by opening a Support Case.

Our Engineers have successfully restored service to the affected server, and all services are currently operating normally. The incident is now in a monitoring state. We will continue to watch the environment closely to ensure stability following the restoration of service. We appreciate your patience throughout this incident and will provide additional updates if there are any significant changes. If you have any questions or concerns, please feel free to reach out to our support team via Live Chat or by opening a Support Case.

Our Engineers have successfully restored service to the affected server, and all services are operating normally. Following a period of monitoring, the environment has remained stable and no further issues have been observed. As a result, this incident has been resolved. We appreciate your patience and understanding throughout this incident. If you experience any issues or have any questions, please feel free to contact our support team via Live Chat or by opening a Support Case.

We are currently experiencing an issue affecting a subset of services on a KVM. Our engineers have detected the problem and are actively working to restore full functionality as quickly as possible. We understand the inconvenience this may cause and truly appreciate your patience while we resolve the issue. If you have any questions or concerns, please feel free to reach out to our support team via Live Chat or by opening a support case

The earlier issue affecting a subset of Cloudhosts under the KVM has now been fully resolved. All Cloudhosts on the KVM node are currently online and operating normally. Our engineering team has confirmed that services have been restored and are continuing to monitor the system to ensure stability

We have been made aware of an incident that is affecting Let's Encrypt. The third party SSL provider is currently not issuing SSL certificates as they investigate the issue further. More information is available at at Let's Encrypts status page here: https://letsencrypt.status.io/ If you have any additional questions please reach out to our support team and we will be happy to assist

Let's Encrypt has updated their status post indicating that they are resuming their typical issuance of certificates. We will continue to monitor to see if there are any changes in their status going forward

This incident has been resolved.

Our teams have identified a distributed denial of service attack (DDOS) on Cloudhost-2095262.us-west-1.nxcli.net. Our network engineers are already enabled for mitigation. We will provide another update as soon as more information becomes available. We appreciate your patience as our networking teams work to mitigate the DDoS. If you have further questions or concerns, please contact us at support@nexcess.net or via Live chat.

This incident has been resolved.

Following a scheduled maintenance on our UK-South infrastructure a hardware issue was identified and is impacting a subset of the maintained hosts. We have engaged with engineers onsite and are working to correct the issue. If you have any questions please reach out to our support team. Live Chat via the Customer Portal: https://sites-portal.nexcess.com Email: support@nexcess.net We appreciate your understanding and patience as we work to enhance our service. System Maintenance Reference: [CC-13363]

This incident has been resolved.

We are currently experiencing a service disruption affecting some servers due to a failed network switch. Our engineering team is actively working to resolve the issue as quickly as possible. We appreciate your patience as our engineers work to restore full service. If you have any further questions or concerns, please contact us at support@liquidweb.com or via Live Chat.

The issue was caused by a failed network switch, which has now been replaced. Affected services are coming back online, and we are currently monitoring to ensure stability. We appreciate your patience as our team worked to resolve this issue. If you have any further questions or concerns, please feel free to reach out to us via live chat in your customer portal.

We have been monitoring the situation, and everything has remained stable. This incident has now been resolved.

We are currently experiencing an issue with our internal network. Our Network Engineering team is actively working to resolve this as quickly as possible. This issue does not impact customer websites or services, which remain fully operational. However, there may be delays in support response times during this period. If you have any questions or need assistance, please reach out to us via Live Chat or by submitting a support case. We appreciate your patience and will provide updates as progress is made.

Our internal network issue has been mitigated, and services have returned to normal operation. Our Network Engineering team will continue to monitor the environment to ensure stability. Customer websites and services remain fully operational. Support response times are returning to normal. If you continue to experience any issues or need assistance, please reach out to us via Live Chat or by submitting a support case. We appreciate your patience and will provide further updates if necessary.

This issue has been fully resolved, and all services are operating normally. We have continued to monitor the environment and have not observed any further issues. Customer websites and services remain fully operational, and support response times have returned to normal. If you experience any issues or need assistance, please reach out via Live Chat or by submitting a support case. We appreciate your patience throughout this incident.

We have been alerted to a DDoS attack targeting cloudhost-1743976.uk-south-2.nxcli.net. Our network engineers are currently engaged and actively working on mitigation measures to minimize impact and restore normal service stability. We will provide further updates as more information becomes available and mitigation progresses. If you have any questions or concerns, please feel free to reach out to us at support@nexcess.net or via Live Chat.

A fix has been implemented and we are monitoring the results.

The issue has been resolved following the implementation of a fix. We have closely monitored the environment and have not observed any further issues. The server is stable and operating normally. If you experience any issues or need assistance, please reach out via Live Chat or by submitting a support case. We appreciate your patience throughout this incident.

We are currently experiencing an issue affecting two cloud host servers in the US-Midwest region. Our internal teams are actively investigating and working to restore services. We will continue to provide updates here as more information becomes available. We appreciate your patience. If you have any questions or concerns, please contact us at support@nexcess.net or via Live Chat.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are currently experiencing intermittent issues with ticket creation for requests submitted via email. Ticket creation through the portal is functioning as expected. Our team is actively investigating the issue. We will share additional updates as they become available. If you need immediate assistance, please submit your request through the portal or contact us via chat. We appreciate your patience and understanding as we work to restore normal service. Thank you.

The issue affecting ticket creation for requests submitted via email has been resolved. Ticket creation through both email and the portal is now functioning as expected. Our team will continue to closely monitor the system and will share any further updates if needed. If you experience any issues or need immediate assistance, please contact us via chat or case. We appreciate your patience and understanding. Thank you.

We are currently experiencing intermittent issues with ticket creation for requests submitted via email. Ticket creation through the portal continues to function as expected. After initial signs of recovery, we have observed that the issue persists. This has been confirmed as related to an ongoing disruption with Salesforce’s Email-to-Case functionality, which may prevent some cases from being created successfully. Our team is actively monitoring the situation and working with Salesforce for further updates. If you experience any issues or need immediate assistance, please contact us via chat or submit a case through the portal. We appreciate your patience and understanding. Thank you.

The issue affecting ticket creation from email has been resolved. Email submissions are now being received and processed successfully, and ticket creation is functioning as expected. If you experience any further issues or need assistance, please submit your request through the portal or contact us via chat. We appreciate your patience and understanding. Thank you.

Following the actions taken to prohibit execution of files exploiting the Magento “PolyShell” unrestricted file upload vulnerability, our engineering teams are continuing to implement additional security enhancements across our managed environment. These efforts include strengthening file upload validation and execution restrictions, enhancing monitoring and detection mechanisms, and implementing additional hardening measures across Magento platforms. We are also conducting internal reviews to reduce potential attack surfaces and reinforce overall platform security. These proactive improvements reflect our ongoing commitment to maintaining a secure and resilient hosting environment. While the initial issue has been addressed, we are taking additional steps to further strengthen our systems and help prevent future risks. While the additional measures that we have deployed should reduce the risk for potential compromise, we strongly urge that our customers take proactive measures to review and secure their sites If you have any questions or concerns, please reach out to us through the following channels: Live Chat: https://my.nexcess.net/ Email: support@nexcess.net We will continue to share updates as these enhancements are completed.

Our engineering teams have made significant progress in implementing additional security enhancements related to the Magento "PolyShell" unrestricted file upload vulnerability. At this stage, we are nearing completion of all planned mitigation efforts across our managed environment. The measures deployed, including strengthened file upload validation, enhanced malware scanning to detect files, stricter execution controls, and broader platform hardening, have significantly reduced the risk of exploitation. While these mitigations provide strong protection, security is a shared responsibility. We strongly encourage customers to review their Magento installations, ensure all updates and patches are applied, and follow general security best practices to help keep their sites secure. If you have any questions or need assistance, please reach out to us through chat or via case. We will provide further updates if any additional actions are required.

We are continuing to investigate this issue.

Our engineering teams have completed the planned security enhancements and hardening efforts related to the Magento "PolyShell" unrestricted file upload vulnerability across our managed environment. With these measures now fully implemented, we consider this incident resolved. As security is a shared responsibility, we recommend that customers review their Magento installations, ensure all updates and patches are applied, and take additional steps to further secure their applications. If you have any questions or require assistance, please reach out via chat or support case.

Our team has identified a performance delay that is causing portal access issues, primarily manifesting as timeouts when attempting to access via a browser. We are actively working on this and will keep this space updated as we make progress.

Our team has identified the problem and are working on getting things back online. We are actively working on this and will keep this space updated as we make progress.

Our team has implemented the necessary steps to ensure seamless accessibility, and everything is working as expected at this time. We will continue to monitor for stability.

The Nexcess Client Portal Access issue has been resolved. Services are now fully operational, and no further impact has been observed.

Our teams have identified multiple Cloudhost outages in the Midwest-1 region. Our network engineers are working on mitigation at this time. We will provide another update as soon as more information becomes available. We appreciate your patience as our networking teams work to mitigate the DDoS. If you have further questions or concerns, please contact us at support@nexcess.net or via Live chat.

We have mitigated the impact of the issue. Our network engineers have applied a fix, and all servers are now operating normally. We will continue to monitor the situation to ensure ongoing stability. We understand the disruption this may have caused and appreciate your patience as our teams worked to resolve the issue. For any additional questions or concerns, please contact us at support@nexcess.net or via Live Chat.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are aware of recent reports regarding a potential unrestricted file upload vulnerability, commonly referred to as “PolyShell”, affecting Magento and Adobe Commerce. At this time, our teams are actively reviewing our environment to assess any potential impact and determine whether any systems/customer sites may be affected. We will provide further updates as more information becomes available. If you have any questions or concerns. You can reach us through the following channels: Live Chat: https://my.nexcess.net/ Email: Nexcess Support

We have taken steps to prohibit execution of files exploiting the "PolyShell" unrestricted file upload vulnerability across our managed fleet. If you have any questions or concerns. You can reach us through the following channels: Live Chat: https://my.nexcess.net/ Email: support@nexcess.net

We are currently investigating an issue affecting the ClamAV service, where clamd restarts may fail due to a problematic signature update. Our System Engineering team is actively working to identify the root cause and implement a fix. This issue may affect Maldet scans and cause mail delivery failures if the ClamAV service is not running.

We have identified the cause of the issue affecting the ClamAV service. A recent malware signature update introduced an invalid entry in the ClamAV signature database, which can prevent the clamd service from restarting successfully. Our team is currently applying a signature database refresh on affected servers to remove the invalid entry and restore normal operation of the ClamAV service. We are currently applying this fix across all affected servers and will provide another update once the process is completed.

Our engineering team has implemented a fix to address the issue affecting the ClamAV service. The invalid signature entry has been removed and services have been restored. We are continuing to monitor the environment to ensure stability and will provide further updates if needed.

Our engineering team has implemented a fix to address the issue affecting the ClamAV service. The invalid signature entry has been removed and services have been restored. We are continuing to monitor the environment to ensure stability and will provide further updates if needed.

We have not observed any further issues since implementing the fix. The environment remains stable. If you have any questions or concerns. You can reach us through the following channels: Live Chat: https://my.nexcess.net/ Email: support@nexcess.net