60 Nextiva incidents · 2023年5月 — official updates, affected components, duration and resolution details.
顧客のサブセットは、音声品質と通話場所と受信能力の断続的な問題を経験しています。 当社のエンジニアリングチームは、積極的に問題を調査しています.
私たちは、もはや、オーディオの品質や顧客のインパクトのあるサブセットの呼び出しを配置し、受信する能力で断続的な問題を回避しています。 事件は解決しました
公式のインシデント更新を自動翻訳しています。
欧州のユーザのサブセットは、アプリケーションをナビゲートしたり、呼び出しをしたり、作業項目を処理したりする問題が発生しています。 エンジニアは問題を識別し、解決に向けて働いています
この問題の修正に引き続き取り組んでまいります。 欧州の顧客のインパクトのあるサブセットの一般的なアプリのナビゲーションリターンを見ている間、インバウンドとアウトバウンドコールは影響を受けません.
エンジニアは残りの問題に対処し、インバウンドとアウトバウンドの呼び出しは、欧州のインパクトのあるサブセットのために意図されています。 今回、インシデントが解決しました.
公式のインシデント更新を自動翻訳しています。
セールスチャットを開始しようとすると、ユーザーが紡績サークルやエラーに遭遇している問題の解決に取り組んでいます。 一部のケースでは、サポートチャットにアクセスする空白画面も表示されます。 販売の援助のため 800-799-0600 に達して下さい サポートのお問い合わせは、ヘルプにお問い合わせください.
販売チャットの開始を試みるときに経験したエラーを解決するために引き続き取り組んでいます。 サポートチャットを開始する際に経験する断続的なエラーを緩和し、意図したように動作するようにしました。 営業支援のため、引き続き800-799-0600へ
販売とのチャットを開始するための修正に引き続き取り組んでいます。 営業支援のため、引き続き800-799-0600へ
修正が適用され、販売チャットを再エナブルするプロセスにあります。 営業支援のため、引き続き800-799-0600へ
販売チャットは、意図どおりに開始することができます。 問題は解決しました.
公式のインシデント更新を自動翻訳しています。
ユーザのサブセットは、ユーザ名でNextivaコールセンターアカウントにログインする問題が発生しています。 エンジニアが従事しており、現在は解決に取り組んでいます。 ユーザーは、この問題が解決されるまで、電子メールでログインすることができます
この事件は解決しました
公式のインシデント更新を自動翻訳しています。
お客様からのサブセットは、Nextivaコンタクトセンター内でインバウンドコールを受ける問題が発生しています。 エンジニアは、問題の関与と調査を行っています.
問題は特定され、修正は現在実装されています。 変更が引き続き適用されるため、影響を受けたユーザーの一部の解像度が表示されるようになりました。 今後も、引き続き、是正努力を全力で完遂して参ります.
このインシデントは、すべての顧客に意図されているように解決され、インバウンドコールが機能しています.
公式のインシデント更新を自動翻訳しています。
We are are currently aware of an issue impacting users ability to login and use NexitvaONE and the NextOS Platform. Engineers are engaged and working toward a resolution. Next update will be within 30 minutes.
We have identified the issue and are currently working toward resolution. We will continue to provide updates within 30 minutes.
Engineers continue to work on the fix for this issue. Next update will be within 30 minutes.
We are beginning to see some service recovery as engineers remain engaged working on resolution. At this time we are still seeing issues logging into impacted applications. We will continue to provide updates within 30 minutes or as the situation changes.
We are continuing to see service restoration and are observing successful login and navigation through the applications. We remain engaged to ensure the stability of our services for full resolution.
We are seeing continued success with login to applications and general navigation. Calling is working as intended but we are still observing impact with SMS and administration areas. We will continue to update through full resolution.
We are continuing to see stability across the platform with core services. We remain monitoring to ensure full restoration across the platform.
All services have continued to remain stable after resolution actions. Incident is resolved.
We are are actively engaged and working to resolve the issue with customers logging in to Nextiva.thrio.com. Next update will be within 15 minutes.
Engineers remain engaged working to resolve the issue. We are seeing alternative login urls work in the meantime as a workaround until we resolve the primary cause.
We have started seeing some successful logins as engineers remain engaged working to resolve the issue. We will continue to update through resolution.
We are now seeing continued successful logins and will monitor for full resolution. If users are still experiencing an issue, please hard refresh the individual browser and/or clear cache and cookies.
We are continuing to monitor for any further issues.
This incident has been resolved.
一部のユーザーは、XBert AI Employee を呼び出すことでデッドエアを体験できます。 当社のエンジニアリングチームは、積極的に問題を調査しています.
修正を実装し、結果を監視しています.
この事件は解決しました.
公式のインシデント更新を自動翻訳しています。
Nextivaコンタクトセンターのユーザーは、Salesforce CTIを通じてログを記録し、パスワードのリセット、アカウント内のダッシュボードの読み込みを経験しています。 エンジニアは、問題の関与と調査を行っています.
修正が実装され、ユーザーは、Salesforce CTI 経由でダッシュボードの読み込み、パスワードのリセット、またはロギングの問題を経験しなくなったりします。 引き続き問題が発生した場合は、ブラウザのキャッシュとクッキーを消去して、再度お試しください。 現時点での事故は解決されます.
公式のインシデント更新を自動翻訳しています。
Currently users are experiencing issues logging in to and using NextivaONE and the NextOS Platform. Engineers are engageed and investigating the issue
A fix has been implemented and we are seeing successful login, navigation, and general use throughout NextivaONE and the NextOS Platform. We will continue to monitor to ensure full resolution.
After continued monitoring, we have confirmed services remains stable and no further errors have been observed. This incident is now resolved.
A subset of NEXT customers are experiencing inbound and outbound call issues. Engineers are engaged and working toward a resolution.
The issue has been identified and a fix is being implemented.
We are continuing to work on the fix for this issue.
We are continuing to work on a fix for this issue.
Engineers continue to working on the fix for this issue. We have identified additional impact in SMS and Email and will continue to update as the issue progresses.
Engineers are in the final stages of implementing a resolution. We appreciate your patience as we work to restore full service.
While final resolution steps are still underway we are seeing restoration of core services and confirm calling, sms, and email working as intended. We will continue updates through full resolution.
We continue to see full functionality of core services and will continue to monitor for full resolution.
This incident has been resolved.
We are currently investigating an issue affecting customers receiving inbound faxes. Engineers are engaged and looking into the issue. The next update will be provided within the next 30 minutes.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue affecting customers using a fax bridge that prevents faxes from being sent or received. Portal and Email remain unaffected at this time. The next update will be provided within the next 30 minutes.
A fix has been implemented, and we are now seeing faxes successfully sent and received from customers utilizing a fax bridge. We will monitor to ensure full resolution.
This incident has been resolved.
A subset of our customers are experiencing issues placing and receiving calls within Nextiva Contact Center. Engineers are engaged and investigating the issue. This issue is also impacting Nextiva's primary support line. If you require assistance, please reach out via chat.
Impacted services have recovered, and we are monitoring to ensure full resolution. At this time, Nextiva Contact Center customers can place and receive calls as intended.
This Incident has been resolved.
A subset of Nextiva Contact Center customers are experiencing issues placing and receiving calls, along with handling workitems via ACD. Engineers are engaged and investigating the issue.
A change has been implimented and we are monitoring the results. We are seeing recovery of most core functionalities for the impacted subset and will continue to monitor to ensure full resolution.
After monitoring, we have confirmed that all core services are functioning as intended and that there are no further issues. Incident is resolved.
A subset of users are experiencing issues navigating the application, making and receiving calls, and handling work items via ACD. Engineers are engaged and looking at the issue.
A fix has been implemented and impact has been mitigated. The incident is resolved.
A subset of Nextiva Contact Center users are experiencing issues placing and receiving calls. Engineers are engaged and investigating the issue.
This issue has been identified, and teams are working on implementing a fix.
We are continuing to work on a fix for this issue. Our next update will be within the next 30 minutes.
Engineers are actively implementing the fix for this issue. We will continue to send updates within 30 minutes or as new information is available.
We are seeing improvements in systems and services for some of the affected users. Engineers continue work on the fix to address all impacted users.
A fix has been implimented and we are monitoring the results. At this time, we are observing that impacted users are able to place and receive calls as intended.
This incident has been resolved.
A subset of users are experiencing issues logging into their Nextiva Contact Centers. Engineers are engaged and investigating the issue.
The issue has been identified, and engineers are developing a plan to implement the fix. Next update will be within 30 minutes.
This incident has been resolved, and logins are working as intended.
We are currently investigating the issue. At this time logins are presenting an error when attempting to login to the NextOS Platform.
Engineers have identified the issue and currently taking steps to remediate the incident.
Logins are working as intended. The incident has been resolved.
We are currently investigating an issue affecting NextivaONE in which users encounter an error when attempting to use the application.
The issue has been identified and engineers are currently working on the fix. We will continue to update through resolution.
Engineers are implementing a fix. We will continue to update through completion.
We are continuing to work on the fix for this issue.
A fix has been implemented, and we are monitoring the results. At this time, we see access to NextivaONE, NextOS, and Np3 as well as functionality restored to normal.
This Incident has bene resolved.
