Nylas の障害履歴

1. 2026年8月19日 16:11 UTCinvestigating

   米国のマイクロソフトとGoogleの助成金に欠落または遅延したWebhooksの問題を調査しています。 EU地域とすべてのIMAPとEWSの助成金は、両方の地域で正しく機能しています.

2. 2026年8月19日 17:00 UTCinvestigating

   Webhookの欠如や遅延を調査し続けています。 調査に基づき、米国およびEU地域におけるすべてのプロバイダーを含む問題の規模を拡大しました。 調査が進むにつれて、別のアップデートを行います.

3. 2026年8月19日 17:26 UTCidentified

   米国とEU地域におけるプロバイダー間で、Webhookが欠落または遅延した問題の修正を実装しています。 この作業が進行するにつれて、別の更新を行います.

4. 2026年8月19日 18:01 UTCidentified

   影響を受けた助成金に対し、Webhookの配信を休止し続けています。 回復が進むにつれて別のアップデートを提供します.

5. 2026年8月19日 20:20 UTCmonitoring

   マイティグレーション - 影響を受けるすべての助成金を回収し、Webhookの配信は通常のレベルに戻りました。 以前に遅延したメッセージが処理されていきますが、配送が正常に完了することを確認するために、残りのバックログを密接に監視しています.

6. 2026年8月19日 23:28 UTCresolved

   すべてのサービスは通常の操作に戻り、Webhookのレイテンシと配送量は予想されるレベルに戻りました。 影響を受けたすべての webhook が正常に回復し、配信されました。. 誠に有難うございます.

公式のインシデント更新を自動翻訳しています。

1. 2026年8月14日 14:15 UTCinvestigating

   We are experiencing elevated error rates for the /attachment API endpoint affecting EWS grants for on-premises and hosted Microsoft Exchange providers in both the US and EU regions. Other grant types, including Microsoft Graph, Google, and IMAP, are not affected.

2. 2026年8月14日 14:39 UTCmonitoring

   Mitigated - We have implemented changes to address the elevated error rates affecting /attachment API requests for Microsoft Exchange (EWS) grants and are seeing recovery. We are continuing to monitor performance to confirm full recovery across both the US and EU regions.

3. 2026年8月14日 15:02 UTCmonitoring

   Error rates have returned to normal levels for /attachment API requests affecting Microsoft Exchange (EWS) grants in both the US and EU regions. We are continuing to monitor performance to confirm the issue remains fully resolved.

4. 2026年8月14日 17:13 UTCmonitoring

   Error rates for /attachment API requests affecting Microsoft Exchange (EWS) grants remain at normal levels across both the US and EU regions. We are continuing to monitor closely to confirm the issue remains fully resolved.

5. 2026年8月14日 17:21 UTCresolved

   Error rates for /attachment API requests affecting Microsoft Exchange (EWS) grants have remained at normal levels across both the US and EU regions, and our monitoring confirms that the issue is no longer affecting customers. Thank you for your patience while we worked to address this issue. If you require additional assistance, please contact [email protected].

1. 2026年8月11日 19:53 UTCmonitoring

   We have observed a large increase in notification traffic from Microsoft Graph today, which resulted in higher latencies for new and updated messages across providers in the US region. We have made changes to our infrastructure to better handle the increased traffic, and latencies have reduced. We are continuing to monitor performance and investigate the source of the unusually high notification traffic. The EU region is not affected.

2. 2026年8月11日 20:12 UTCmonitoring

   Mitigated - Sync latencies for new and updated messages in the US region have returned to normal operating levels following the infrastructure changes implemented earlier. We have mitigated the customer impact and are continuing to monitor performance while we investigate the unusually high notification traffic that contributed to the incident. The EU region remains unaffected.

3. 2026年8月11日 22:16 UTCresolved

   Sync latencies for new and updated messages in the US region have remained at normal operating levels, and our systems are stable. The changes implemented during the incident have mitigated the impact of the unusually high notification traffic. We will continue to monitor and address that traffic as part of our normal operations, but it is no longer affecting broader message synchronization performance. The EU region was not affected. This incident is now resolved. Thank you for your patience while we worked to address this issue.

1. 2026年8月6日 14:37 UTCinvestigating

   We are investigating elevated rates of HTTP 500 responses for the /messages API endpoint affecting IMAP grants in the US region. Some requests may fail as a result. The issue is not affecting grants for other providers, other API endpoints, or the EU region. The overall error rate remains low. We will provide another update as our investigation progresses.

2. 2026年8月6日 16:36 UTCmonitoring

   Error rates and request latency for the /messages API endpoint have returned to normal operating levels. We will continue to monitor performance to confirm the mitigation remains effective.

3. 2026年8月6日 18:30 UTCresolved

   Error rates and request latency for the /messages API endpoint have remained at normal operating levels, and our monitoring confirms that the issue is no longer affecting customers. This incident is now resolved. Thank you for your patience while we worked to address it. If you require additional assistance, please contact [email protected].

1. 2026年7月24日 21:25 UTCresolved

   Webhook のトラフィックは正常に戻り、すべてのシステムが正しく動作しています。 問題が経過したため、Webhookを再生するための追加のリクエストは受け付けられなくなりました。 現時点では欠落する可能性のある項目の検索を支援するため、Nylas サポートにご連絡ください.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月24日 16:59 UTCmonitoring

   当社は、EU地域における一部のNylasアプリケーションに対して、メッセージWebhooksのわずかな割合の配信に影響した問題を特定しました。 2026年7月24日(水)、6:00～11:00 UTC間で発生した問題 Webhook デリバリーが回復し、新しい webhook が正常に送信されます。 米国地域のNylasアプリケーションは影響を受けていませんでした。 Webhook を再生したいお客様は、できるだけ早く [email protected] に連絡し、Nylas アプリケーション ID を含む必要があります。 正常に配信されていないwebhookだけを再生することはできません。 リプレイは、リプレイが実行される時間を通して、インシデントの開始からすべてのメッセージのwebhookを返し、重複を生成します。 リクエストを再再生する前に、顧客は、システムが安全に重複したWebhookイベントを識別し、処理できることを確認する必要があります。 根本的な原因を調査し、密接にWebhook配信を監視しています.

2. 2026年7月24日 21:30 UTCresolved

   Webhookトラフィックは正常に機能し続け、すべてのシステムが正しく動作しています。 問題が経過したため、Webhookを再生するための追加リクエストは受け付けられなくなりました。 この期間に引き続き欠落する可能性のあるアイテムを回収する支援については、Nylas サポートにお問い合わせください.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月17日 14:32 UTCinvestigating

   現在、Zoom会議でNotetakerの劣化した参加率を調査しています(他のミーティングプロバイダは影響を受けません)。 情報が増えるにつれてアップデートを共有します.

2. 2026年7月17日 17:21 UTCinvestigating

   今後もサービスプロバイダや社内エンジニアリングチームと連携し、課題を調査し、潜在的な緩和を評価していきます。 調査が進むにつれて、追加の更新を行います.

3. 2026年7月17日 20:32 UTCinvestigating

   当社のエンジニアリングチームは、引き続き問題を積極的に調査し、複数の是正経路を並行して追求しています。 これまで実施した措置は、持続的な改善に至らず、効果的な緩和の特定に重点を置いています。 私たちは、共有するための有意義な進捗状況をすぐに別のアップデートを提供します.

4. 2026年7月23日 16:09 UTCmonitoring

   マイティグレーション - ミーティングの成功率が大幅に向上した変更を配備しました。 今後も、性能を密接に監視し、さらなる改善を評価しながら、ミシグエーションを飛躍的に拡大しています。 この作業が進行するにつれて、別の更新を行います.

5. 2026年7月23日 20:54 UTCresolved

   導入された変更は、Zoom が正常に動作するレベルに、Notetaker ミーティングに参加するパフォーマンスを復元し、当社の監視では、問題が顧客に影響を及ぼさないことを確認します。 今後も性能を監視し、さらなる改善を追求していきます。 この事件が解決しました。 誠に有難うございます.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月7日 15:03 UTCinvestigating

   We are investigating reports of some event API calls failing for Google grants. The error messages report issues with the Nylas migration API endpoints. These errors are incorrect and our migration system was shut down long ago. We are investigating why it is triggering. The errors appear limited to Google grants that were migrated from v2 accounts. Deleting and recreating the grant has been identified as a work around to prevent further errors.

2. 2026年7月7日 16:58 UTCmonitoring

   We have deployed a fix and the errors are no longer occurring. We are monitoring our API traffic to ensure the errors do not appear.

3. 2026年7月7日 17:17 UTCresolved

   There have been no further reports of this error and we are closing this incident. Please reach out to support if you have questions or issues.

1. 2026年7月3日 13:29 UTCinvestigating

   We are investigating errors affecting retrieval of previously scheduled messages via our API in the US region. Creating and sending scheduled messages is not affected. We will provide updates as we have more information.

2. 2026年7月3日 13:32 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026年7月3日 14:17 UTCresolved

   This incident has been resolved. Retrieval of previously scheduled messages via our API in the US region is now working normally. We apologize for any disruption this may have caused. Please reach out to our support team if you continue to experience any issues.

1. 2026年6月25日 17:34 UTCidentified

   We are currently experiencing elevated error rates affecting our v3 API and authentication endpoints across the US and EU regions. Some requests may be failing with 500 errors. We have identified the root cause and our engineering team is actively working on a fix. We will provide updates as we make progress.

2. 2026年6月25日 17:36 UTCmonitoring

   A fix has been deployed and error rates are returning to normal. We are monitoring the situation closely and will provide a final update once we have confirmed full recovery.

3. 2026年6月25日 17:36 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 2026年6月25日 17:45 UTCresolved

   This incident has been resolved. Error rates have returned to normal across all v3 API and authentication endpoints in the US and EU regions. We apologize for any disruption caused. Please reach out to our support team if you continue to experience any issues.

1. 2026年6月24日 21:21 UTCinvestigating

   We are currently investigating reports that the Nylas dashboard is not displaying any logs. We have confirmed that our system is recording the logs. They are just not shown on the Nylas dashboard.

2. 2026年6月24日 21:50 UTCresolved

   We identified the cause of the issue affecting log visibility in the Nylas Dashboard and have deployed a mitigation. Dashboard logs are now loading normally for customers. We will continue to monitor the service closely while we work with a third-party provider to fully resolve the underlying issue.

1. 2026年6月4日 23:27 UTCidentified

   We have identified an issue affecting grant creation and authorization requests in our v3 environments (US and EU). Some customers may experience errors when attempting to create or authorize grants. Our Engineering team has identified the likely cause and is currently deploying a hotfix. We will continue monitoring the deployment and will provide the next update within 30 minutes, or sooner if we have meaningful progress to share.

2. 2026年6月4日 23:52 UTCresolved

   The issue has been resolved, and grant creation and authorization requests are operating normally. Our engineering team identified and corrected an issue introduced by a recent billing system deployment. We have validated recovery and will continue monitoring to ensure ongoing stability. Thank you for your patience during this incident. If you have any questions or concerns, please contact [email protected].

1. 2026年5月20日 18:50 UTCidentified

   Starting at approximately 8:59 AM PT, our 3rd party provider Oxylabs experienced an outage that is preventing Nylas Notetakers from joining some Zoom and Google Meet meetings. We are working with the provider and deploying internal mitigation steps now

2. 2026年5月20日 18:52 UTCmonitoring

   We have deployed mitigation steps while we wait on Oxylabs, and join rates are improving once again. We will continue to monitor and post updates as available.

3. 2026年5月20日 18:56 UTCresolved

   Oxylabs has fully restored their services, and we are seeing join rates returning to normal levels. We will continue to monitor closely, and working with Oxylabs to ensure this does not happen in the future. Thank you for your patience during this incident. If you have any further questions or concerns, please contact [email protected].

1. 2026年5月14日 18:09 UTCinvestigating

   We are investigating sending failures with our Transactional Send (Beta) and Agent Account (Beta) features. The Nylas API is not affected and is still running correctly. This issue is strictly limited to those two beta features.

2. 2026年5月15日 12:57 UTCresolved

   The incident has been resolved by our third party subprocessor. We will continue to monitor closely.

1. 2026年5月6日 15:28 UTCmonitoring

   We are currently investigating elevated latency affecting Gmail realtime (Pub/Sub) event delivery in the US region. Customers may experience delayed webhooks notifications. The issue was initially caused by an expired SSL certificate, which has since been addressed. However, the system has not fully recovered and latency remains elevated. We will provide an update soon.

2. 2026年5月6日 16:39 UTCresolved

   We have updated our systems and webhooks have returned to normal

1. 2026年5月4日 14:03 UTCinvestigating

   We are currently investigating an increase in 504 API errors for EWS (Exchange on-premise) grants. Grants connected to other providers are not affected.

2. 2026年5月4日 15:25 UTCresolved

   We have deployed fixes to reduce the excessive 504 errors. They have returned to normal errors.

1. 2026年4月30日 12:30 UTCinvestigating

   We are currently investigating an issue in our US & EU environments affecting Notetaker services. Some Notetaker instances are experiencing delays in joining meetings, which may result in extended join latency or a failure to connect. Our engineering team is currently investigating the issue and working toward a resolution. We will provide more information as it becomes available.

2. 2026年4月30日 12:39 UTCmonitoring

   We have mitigated an issue in our US & EU environments that briefly affected Notetaker services. Some instances experienced delays when joining meetings, but performance has now returned to normal. We are continuing to monitor the environment closely to ensure ongoing stability.

3. 2026年4月30日 15:45 UTCresolved

   Notetaker performance in the US & EU regions has fully returned to normal levels. The issue was caused by a temporary disruption with a Nylas subprocessor that impacted autoscaling behavior, leading to delays in some Notetaker instances joining meetings. The subprocessor has implemented a fix and confirmed stability, and we have validated sustained recovery across our environment. We will continue to monitor closely and are working with the subprocessor on additional safeguards to reduce the likelihood of similar issues in the future.

1. 2026年4月15日 17:10 UTCinvestigating

   We are investigating timeouts to the following API endpoints related to Notetaker: GET /v3/grants/:grant_id/notetakers GET /v3/notetakers

2. 2026年4月15日 17:30 UTCresolved

   We have deployed a fix and the Notetaker endpoints are communicating correctly now.

1. 2026年4月14日 15:19 UTCinvestigating

   We are currently investigating an issue where some Nylas Notetakers are not correctly joining Google Meet events. This does not appear to affect other meeting providers or any other parts of the API.

2. 2026年4月14日 18:28 UTCmonitoring

   We have made improvements and Notetakers are joining correctly. We are continuing to monitor the Notetakers to ensure they continue to operate correctly.

3. 2026年4月15日 2:39 UTCresolved

   Notetaker join rates for Google Meet events have returned to normal levels following deployed remediations in response to recent Google changes in production (US and EU). We have confirmed stability with sustained recovery of join rates and are no longer observing elevated failures.

1. 2026年2月24日 19:30 UTCinvestigating

   We are currently experiencing elevated API error rates and increased latency in the US v3 production environment, affecting a subset of customers. This may result in intermittent 500 errors and delayed webhooks. Our engineering team has identified the issue and is actively working on mitigation. We will continue to share updates here.

2. 2026年2月24日 20:08 UTCidentified

   We have identified the underlying issue contributing to elevated API error rates and increased latency in the US v3 production environment. Our engineering team is actively working on mitigation. Customers may continue to experience intermittent 500 errors and delayed webhooks while mitigation efforts are underway. We will continue to provide updates as progress is made.

3. 2026年2月24日 21:16 UTCmonitoring

   Mitigation steps have been successfully implemented, and API error rates and latency in the US v3 production environment have returned to normal levels. We are continuing to closely monitor the environment to ensure stability. We will provide a final update once we confirm the issue is fully resolved.

4. 2026年2月24日 21:25 UTCresolved

   API error rates and latency in the US v3 production environment have returned to normal levels. The mitigation steps implemented earlier have stabilized the system. We will continue to monitor closely and are implementing additional preventative measures to increase capacity and reduce the risk of recurrence during peak traffic. Thank you for your patience.