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    Pairsoft の障害履歴

    50 Pairsoft incidents · 2022年2月 — official updates, affected components, duration and resolution details.

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    Docupeak Service Interruption Alert

    開始 2025年11月17日 15:46 UTC · 5h 18m

    Outage重大なインシデント
    影響を受けたコンポーネント
    DocuPeak Database Service (EUSSQL01)
    1. 2025年11月17日 15:46 UTCinvestigating

      We are experiencing minor issues with the Docupeak services. These issues may prevent you from accessing or using parts of your Docupeak application. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 2025年11月17日 16:19 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025年11月17日 21:04 UTCresolved

      This incident has been resolved.

    PaperSaveCloud Service Interruption Alert

    開始 2025年10月29日 16:50 UTC · 20h 13m

    Pending
    影響を受けたコンポーネント
    PaperSave Web Client (AWS)
    1. 2025年10月29日 16:50 UTCinvestigating

      We are experiencing minor issues with the PaperSaveCloud services. These issues may prevent you from accessing PaperSave 7x Home page. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 2025年10月29日 21:51 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025年10月30日 13:03 UTCresolved

      This incident has been resolved.

    Docupeak Cloud Service - Interruption Alert

    開始 2025年9月29日 16:04 UTC · 52m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    DocuPeak Database Service (EUSSQL02)
    1. 2025年9月29日 16:04 UTCinvestigating

      We are currently experiencing performance issues with the Docupeak Cloud Service. These may prevent you from viewing your Docupeak content, or you may experience a slowdown in loading time. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 2025年9月29日 16:29 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025年9月29日 16:56 UTCresolved

      This incident has been resolved.

    PaperSaveCloud OCR Service Alert

    開始 2025年4月22日 10:07 UTC · 5h 31m

    Pending
    影響を受けたコンポーネント
    OCR Service (PSNATIVEOCR)OCR Service (PSEPHSTVMCA01P)OCR Service (PSEPHSTVM01P)OCR Service (PSAAVMAUS01P)OCR Service (PSEPHSTVM02P)
    1. 2025年4月22日 10:07 UTCinvestigating

      We are experiencing minor issues with the PaperSave Cheque OCR. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 2025年4月22日 15:12 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025年4月22日 15:39 UTCresolved

      This incident has been resolved.

    PaperSaveCloud Service Interruption Alert

    開始 2025年2月3日 18:04 UTC · 36m

    Pending
    1. 2025年2月3日 18:04 UTCinvestigating

      Blackbaud has reported an incident regarding Financial Edge where users are unable to see the PaperSave plug-in icon. They have engineers actively working to resolve this issue. Please use the link below for updates on the status of this issue. https://status.blackbaud.com/ (Blackbaud Status)

    2. 2025年2月3日 18:40 UTCresolved

      This incident has been resolved.

    WorkPlaceCloud™ Outage Issue

    開始 2025年1月13日 5:38 UTC · 0m

    Pending
    影響を受けたコンポーネント
    WorkPlace Service (WPAAVM06P)WorkPlace Service (WPAAVM03P)WorkPlace Service (WPAAVM04P)WorkPlace Service (WPAAVM05P)WorkPlace Service (WPAAVM02P)WorkPlace Service (WPAAVM01P)WorkPlace Service (WPAAVM07P)WorkPlace Service (WPAAVM08P)WorkPlace Service (WPJBOXVM01P)
    1. 2025年1月13日 5:38 UTCresolved

      Issues at Microsoft datacenter have been resolved. During this weekend our teams optimized the environments to their normal state and performed extensive smoke testing. All functionalities are back online and environments are running stable as expected. We are still in contact with Microsoft on the Root Cause Analysis and how they are going to prevent this for the future. Once this is known then we will also share this with you. We want to thank you for your patience and understanding during these last couple of days. In case you have any additional questions, please let us know so we can assist.

    PaperSaveCloud™ Outage Issue

    開始 2025年1月13日 5:37 UTC · 0m

    Pending
    影響を受けたコンポーネント
    Operations Service (PSLAAS01P)Workflow Service (PSWFAS02P)Operations Service (PSLAAS01P-USC)Operations Service (PSLAAS04P)Operations Service (PSLAAS10P)Workflow Service (PSWFAS01P-BHSN)Operations Service (PSLAAS05P)Authentication Service (PSIDAS01P-BHSN)Authentication Service (PSIDAS01P)Operations Service (PSLAAS06P)PaperSave Web Client (AWS)Operations Service (PSLAAS02P)Operations Service (PSLAAS08P)Operations Service (PSLAAS07P)Workflow Service (PSWFAS01P-RFMC)Operations Service (PSLAAS03P)Operations Service (PSLAAS01P-GTF)Authentication Service (PSIDAS02P)Workflow Service (PSWFAS01P)Operations Service (PSLAAS09P)Operations Service (PSLAAS01P-BHSN)Workflow Service (PSWFAS01P-SEG)
    1. 2025年1月13日 5:37 UTCresolved

      Issues at Microsoft datacenter have been resolved. During this weekend our teams optimized the environments to their normal state and performed extensive smoke testing. All functionalities are back online, and environments are running stable as expected. We are still in contact with Microsoft on the Root Cause Analysis and how they are going to prevent this for the future. Once this is known then we will also share this with you. We want to thank you for your patience and understanding during these last couple of days. In case you have any additional questions, please let us know so we can assist.

    PaperSaveCloud™ Outage Issue

    開始 2025年1月9日 8:03 UTC · 2d 5h

    Pending
    影響を受けたコンポーネント
    Operations Service (PSLAAS01P)Workflow Service (PSWFAS02P)Operations Service (PSLAAS01P-USC)Operations Service (PSLAAS04P)Operations Service (PSLAAS10P)Workflow Service (PSWFAS01P-BHSN)Operations Service (PSLAAS05P)Authentication Service (PSIDAS01P-BHSN)Authentication Service (PSIDAS01P)Operations Service (PSLAAS06P)PaperSave Web Client (AWS)Operations Service (PSLAAS02P)Operations Service (PSLAAS08P)Operations Service (PSLAAS07P)Workflow Service (PSWFAS01P-RFMC)Operations Service (PSLAAS03P)Operations Service (PSLAAS01P-GTF)Authentication Service (PSIDAS02P)Workflow Service (PSWFAS01P)Operations Service (PSLAAS09P)Operations Service (PSLAAS01P-BHSN)Workflow Service (PSWFAS01P-SEG)
    1. 2025年1月9日 8:03 UTCinvestigating

      There is an ongoing outage reported in the datacenter of Microsoft that is affecting our services. This issue may have a direct impact on our applications, particularly on the PaperSave Services. Our team is closely monitoring the situation and coordinating with Microsoft support to minimize the impact on our operations. For your reference we have also added the status page of Microsoft where you can see the communication from Microsoft. (https://azure.status.microsoft/en-us/status)

    2. 2025年1月9日 10:54 UTCinvestigating

      We are actively monitoring the situation and working with Azure support to stay updated on progress. As of now, there is no estimated time for resolution. We will provide further updates as soon as we receive more information. Thank you for your patience and understanding.

    3. 2025年1月9日 19:19 UTCinvestigating

      We are continuing to investigate this issue.

    4. 2025年1月9日 21:21 UTCinvestigating

      Microsoft issues still persist. We are actively migrating clients to a different datacenter region. Support will contact you directly when your company has been migrated. Initial migration will allow access into the system but some features will not function as expected. We are working diligently to make the entire application fully functional as soon as possible.

    5. 2025年1月10日 9:00 UTCinvestigating

      Microsoft has shown some improvements on their datacenter which allowed us to bring your Papersave environment back online. However, the infrastructure at Microsoft remains unstable. In order to safeguard our service, we continue migrating clients to a different datacenter region. Support will contact you directly when your company has been migrated. All functionalities should be available again after migration, but we stay cautious.

    6. 2025年1月10日 13:13 UTCmonitoring

      We are pleased to inform that the environments are back online. In case of any questions feel free to reach out to our support team. We stay in close contact with Microsoft in order to get a good Root Cause Analysis of this outage.

    7. 2025年1月10日 14:55 UTCmonitoring

      We are currently experiencing intermittent issues related to Microsoft outage. Our team is actively working to restore optimal performance as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we resolve the issue. Updates will be provided as soon as more information becomes available.

    8. 2025年1月10日 18:26 UTCmonitoring

      While the stability of the Microsoft Datacenter is slowly improving, and our mitigating actions are taking effect. We do still see intermittent issues related to the Microsoft outage. Our team is committed in getting these issues resolved as soon as possible (together with Microsoft) and will continue throughout the weekend to ensure maximum stability as soon as possible. We again apologize for any inconvenience this may cause and appreciate your patience while we resolve the issue. Updates will be provided as soon as more information becomes available.

    9. 2025年1月11日 13:16 UTCresolved

      Microsoft has informed us that the issues on their datacenter are resolved, and systems are recovering. Our teams keep on working on improving stability and enhancing customer experience. During the weekend we will perform extended regression testing in order to validate that our systems and functionalities have returned back to their expected state.

    WorkPlaceCloud Outage Issue

    開始 2025年1月9日 7:41 UTC · 2d 5h

    Pending
    影響を受けたコンポーネント
    WorkPlace Service (WPAAVM06P)WorkPlace Service (WPAAVM03P)WorkPlace Service (WPAAVM04P)WorkPlace Service (WPAAVM05P)WorkPlace Service (WPADVM01P)WorkPlace Service (WPAAVM02P)WorkPlace Service (WPAAVM01P)WorkPlace Service (WPAAVM07P)WorkPlace Service (WPAAVM08P)WorkPlace Service (WPJBOXVM01P)
    1. 2025年1月9日 7:41 UTCinvestigating

      There is an ongoing outage reported in the datacenter of Microsoft that is affecting our services. This issue may have a direct impact on our applications, particularly on the Workplace Services. Our team is closely monitoring the situation and coordinating with Microsoft support to minimize the impact on our operations. For your reference we have also added the status page of Microsoft where you can see the communication from Microsoft. (https://azure.status.microsoft/en-us/status)

    2. 2025年1月9日 10:55 UTCinvestigating

      We are actively monitoring the situation and working with Azure support to stay updated on progress. As of now, there is no estimated time for resolution. We will provide further updates as soon as we receive more information. Thank you for your patience and understanding.

    3. 2025年1月9日 19:19 UTCinvestigating

      We are continuing to investigate this issue.

    4. 2025年1月9日 21:20 UTCinvestigating

      Microsoft issues still persist. We are actively migrating clients to a different datacenter region. Support will contact you directly when your company has been migrated. We expect to have all companies migrated by start of business EST tomorrow morning

    5. 2025年1月10日 9:02 UTCinvestigating

      Microsoft has shown some improvements on their datacenter, but this unfortunately didn't resolve the infrastructure issues with regards to Workplace. We keep actively migrating clients to a different datacenter region. Support will contact you directly when your company has been migrated. We expect to have all companies migrated by start of business EST morning

    6. 2025年1月10日 13:12 UTCmonitoring

      We are pleased to inform that the environments are back online. In case of any questions feel free to reach out to our support team. We stay in close contact with Microsoft in order to get a good Root Cause Analysis of this outage.

    7. 2025年1月11日 13:17 UTCresolved

      Microsoft has informed us that the issues on their datacenter are resolved, and systems are recovering. Our teams keep on working on improving stability and enhancing customer experience. During the weekend we will perform extended regression testing in order to validate that our systems and functionalities have returned back to their expected state.

    PaperSaveCloud Service Interruption Alert

    開始 2024年12月12日 16:53 UTC · 1h 7m

    Pending
    1. 2024年12月12日 16:53 UTCidentified

      We are currently experiencing minor disruptions with the PaperSaveCloud services, which may temporarily affect access to certain features of your PaperSave application. Our team is actively working to resolve the issue. We appreciate your patience and recommend checking here for updates. We apologize for any inconvenience caused.

    2. 2024年12月12日 17:35 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024年12月12日 18:00 UTCresolved

      This incident has been resolved.

    DocupeakCloud Service - Interruption Alert

    開始 2024年12月4日 14:03 UTC · 7h 6m

    Pending
    1. 2024年12月4日 14:03 UTCinvestigating

      We are currently experiencing minor performance issues with the Docupeak Cloud Service. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 2024年12月4日 14:08 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024年12月4日 21:09 UTCresolved

      This incident has been resolved.

    PaperSaveCloud Service Interruption Alert

    開始 2024年12月3日 17:42 UTC · 39m

    Outage重大なインシデント
    影響を受けたコンポーネント
    PaperSave 6 and 7 Service (PSAAVM15P)
    1. 2024年12月3日 17:42 UTCidentified

      We are experiencing minor issues with the PaperSaveCloud services. These issues may prevent you from accessing or using parts of your PaperSave application. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 2024年12月3日 18:01 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024年12月3日 18:21 UTCresolved

      This incident has been resolved.

    PaperSaveCloud Service Interruption Alert

    開始 2024年11月7日 17:57 UTC · 17h 20m

    Outage重大なインシデント
    影響を受けたコンポーネント
    PaperSave 6 and 7 Service (PSAAVM01P)
    1. 2024年11月7日 17:57 UTCidentified

      We are experiencing minor issues with the PaperSaveCloud services. These issues may prevent you from accessing or using parts of your PaperSave application. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 2024年11月7日 18:15 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024年11月8日 11:17 UTCresolved

      This incident has been resolved.

    PaperSaveCloud OCR Service Alert

    開始 2024年10月22日 19:36 UTC · 18h 56m

    Pending
    1. 2024年10月22日 19:36 UTCinvestigating

      We are experiencing minor issues with the PaperSave OCR. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 2024年10月22日 21:31 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024年10月23日 14:32 UTCresolved

      This incident has been resolved.

    WorkPlace Service Interruption Alert

    開始 2024年8月21日 22:06 UTC · 1h 5m

    Pending
    1. 2024年8月21日 22:06 UTCinvestigating

      We are experiencing minor issues with the WorkPlaceCloud services. These issues may prevent you from accessing or using parts of your WorkPlace application. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 2024年8月21日 22:17 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2024年8月21日 22:22 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2024年8月21日 23:11 UTCresolved

      This incident has been resolved.

    PaperSave Operations Service - Interruption Alert

    開始 2024年8月19日 17:46 UTC · 1h 47m

    Pending
    1. 2024年8月19日 17:46 UTCinvestigating

      We are currently experiencing performance issues with the PaperSaveCloud Operations Service. These may prevent you from using your PaperSave account, or you may experience intermittent response time when logging-in. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 2024年8月19日 18:16 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024年8月19日 19:33 UTCresolved

      This incident has been resolved.

    PaperSave Operations Service - Interruption Alert

    開始 2024年8月6日 19:11 UTC · 1d 23h

    Pending
    1. 2024年8月6日 19:24 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 2024年8月7日 16:15 UTCinvestigating

      We are currently experiencing performance issues with the PaperSaveCloud Operations Service. These may prevent you from using your PaperSave account, or you may experience intermittent response time when logging-in. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    3. 2024年8月7日 16:30 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2024年8月8日 18:38 UTCresolved

      This incident has been resolved.

    PaperSave Operations Service - Interruption Alert

    開始 2024年8月6日 16:32 UTC · 29m

    Pending
    1. 2024年8月6日 16:32 UTCinvestigating

      We are currently experiencing performance issues with the PaperSaveCloud Operations Service. These may prevent you from using your PaperSave account, or you may experience intermittent response time when logging-in. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 2024年8月6日 16:33 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2024年8月6日 16:33 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2024年8月6日 17:01 UTCresolved

      This incident has been resolved.

    PaperSave operations Service with BB hosted FE Databaseview - Interruption Alert

    開始 2024年6月17日 15:12 UTC · 1h 37m

    Pending
    1. 2024年6月17日 15:12 UTCinvestigating

      We are currently experiencing issues with the PaperSaveCloud Operations Service with BB hosted FE Databaseview. These may prevent you from using your PaperSave account within BB FE Databaseview. Our Teams are actively working with BB Support on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 2024年6月17日 16:49 UTCresolved

      This incident has been resolved.

    PaperSaveCloud Service Interruption Alert

    開始 2024年5月6日 14:20 UTC · 1h 50m

    Outage重大なインシデント
    影響を受けたコンポーネント
    Operations Service (PSLAAS01P)Content Service (PSCAAS07P)PaperSave DB Service (PSSQLVM03P)Workflow Service (PSWFAS02P)Operations Service (PSLAAS01P-USC)Operations Service (PSLAAS04P)PaperSave DB Service (PSSQLVM01P)Content Service (PSCAAS02P)Operations Service (PSLAAS10P)Content Service (PSCAAS01P-SHARE)Workflow Service (PSWFAS01P-BHSN)Content Service (PSCAAS08P)Operations Service (PSLAAS05P)Authentication Service (PSIDAS01P-BHSN)PaperSave DB Service (PSAAVMAUS01P)Content Service (PSCAAS01P-ATSTEST)Authentication Service (PSIDAS01P)Operations Service (PSLAAS06P)Content Service (PSCAAS01P)PaperSave Web Client (AWS)Content Service (PSCAAS05P)PaperSave DB Service (PSSQLVM02P)Operations Service (PSLAASAUS01P)Operations Service (PSLAAS02P)Authentication Service (PSIDASAUS01P)Operations Service (PSLAAS08P)Operations Service (PSLAAS07P)Workflow Service (PSWFAS01P-RFMC)Operations Service (PSLAAS03P)Operations Service (PSLAAS01P-GTF)Workflow Service (PSWFASAUS01P)Content Service (PSCAASAUS01P)Authentication Service (PSIDAS02P)Content Service (PSCAAS01P-BHSN)Content Service (PSCAAS06P)PaperSave DB Service (PSSQLVM05P)Content Service (PSCAAS04P)Workflow Service (PSWFAS01P)Operations Service (PSLAAS09P)Content Service (PSCAAS10P)Content Service (PSCAAS03P)Content Service (PSCAAS09P)Operations Service (PSLAAS01P-BHSN)Workflow Service (PSWFAS01P-SEG)PaperSave DB Service (PSSQLVM04P)
    1. 2024年5月6日 14:20 UTCinvestigating

      We are experiencing minor issues with the PaperSaveCloud services. These issues may prevent you from accessing or using parts of your PaperSave application. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 2024年5月6日 15:12 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024年5月6日 16:10 UTCresolved

      This incident has been resolved.