59 Payments Hub incidents · 2023年2月 — official updates, affected components, duration and resolution details.
お客様は、断続的なサービスの問題を報告しています。 当社のシステムとボリュームは健康的ですが、米国の主要ISPの複数の主要なISPのインターネットトラフィックの問題のレポートが高まっています。 状況を調査・監視し続けています.
サービスの問題に関するレポートは、サブサイドされ、すべての地域での接続が報告されず、さらなる混乱が報告されていないと確認されています.
公式のインシデント更新を自動翻訳しています。
現在、銀行口座の検証で技術的な問題が発生しています。 銀行口座へお振込み後、ビジネス情報ページを過ぎてお越しいただけない場合があります。 当社のエンジニアリングチームは、この問題を積極的に調査し、解決が到達するとすぐにアップデートを提供します.
この問題は解決され、新しいアプリケーションが期待どおりに機能しています。 ユーザーがアプリが保存され、再開可能になった場合 - データは失われませんでした.
公式のインシデント更新を自動翻訳しています。
We are currently experiencing elevated failure rates with credit card processing. Our engineering team is actively investigating the issue, and we will provide immediate updates as new information becomes available.
We have identified the issue affecting credit card authorizations and a fix has been applied. We are monitoring the recovery of success rates. You may begin re-attempting transactions. Thank you for your patience.
Credit card processing is fully restored. All systems are back to normal operations, and transaction processing has stabilized.
Some users are currently experiencing issues logging in to the Partner Portal and receiving a "page not found" error upon login. The issue is intermittent and does NOT impact merchant processing. If you receive this message you can access the site and pages via the left side navigation.
The issue was identified and resolved. Thank you for your patience.
バッチレポートを印刷するPayanywhereアプリの課題は、矛盾するバッチ番号を報告することがあります。 私たちのチームは、修正に積極的に取り組んでおり、すぐに利用可能なアップデートを提供します.
商人がバッチレポートの印刷に問題がある場合、取引に移動し、Summariesを選択し、Extended Close ReportのPrintをタップします.
公式のインシデント更新を自動翻訳しています。
バーチャルターミナルを利用する際に、お客様の物理的なアドレスを追加したPayment Hubに問題点を調査し、顧客が保存されるのを防ぎます。 回避: トランザクション中にアドレスフィールドを空白にして、顧客を保存し、販売を完了します。 その後、顧客ディレクトリから直接物理アドレスを追加することができます。 私たちのチームは、修正に積極的に取り組んでおり、すぐに利用可能なアップデートを提供します.
仮想ターミナルトランザクション中に顧客の物理的なアドレスを追加するための修正が展開されました。 ワークアラウンドは不要。 ご迷惑をおかけいたしますが、何卒ご了承くださいますようお願い申し上げます.
公式のインシデント更新を自動翻訳しています。
給与の更新: 支払いシステムとホスト間の通信の問題は、一部のカード所有者の保留資格の重複を引き起こしている可能性があります。 当社の取引監査員は、カード所有者の残高が影響を受けていないことを確認するために、これらの重複を積極的に反転しています。 あなたの部分にアクションは必要ありません.
公式のインシデント更新を自動翻訳しています。
処理と認可による一時的な遅延が発生しています。 私たちのチームは積極的に調査しています.
処理と認可が正常に機能しています。 今回の課題を解決しながら、忍耐をありがとう.
公式のインシデント更新を自動翻訳しています。
処理と認可による一時的な遅延が発生しています。 私たちのチームは積極的に調査しています.
今後もこの問題について調査を続けてまいります.
公式のインシデント更新を自動翻訳しています。
We are currently investigating an issue primarily impacting internal processes, which is impacting our ability to support our customers. Our merchants and partners may experience degraded performance within the Partner Hub, specifically enrollment. Processing and payments are not affected and continue to work as expected. Thank you for your patience.
The issue has been identified and addressed. The team confirmed there was no impact to merchant processing. All systems are healthy at this time. We will continue to monitor the service closely. Thank you for your continued patience.
We are aware of a funding delay impacting a subset of merchants today utilizing Citizens bank. Due to a delay in ACH file processing, some deposits were not processed as originally scheduled. The impacted files were successfully processed by 10:00 AM ET, and affected merchants should receive their funding by close of the business day today. We apologize for the inconvenience and appreciate your patience as we worked to resolve the issue.
This incident has been resolved.
We are currently investigating an issue impacting Visa transactions that are causing funding discrepancies for some merchants. Our teams are actively working to identify the root cause and determine the scope of impact. We will provide updates as more information becomes available. We apologize for any inconvenience and appreciate your patience while we work toward a resolution.
The issue impacting certain Visa transactions has been identified and corrected. Affected Visa transactions that did not previously settle have now been successfully settled and are scheduled for funding. Due to the banking holiday, funding for impacted transactions is expected to be received on Monday. We apologize for any inconvenience and appreciate your patience while we worked to resolve this matter.
We are currently investigating an issue that may cause some American Express card transactions to display incorrect merchant descriptor information on cardholder digital applications. Our teams are actively working to identify the cause and assess the scope of impact. We will provide updates as additional information becomes available. We apologize for any inconvenience and appreciate your patience.
This incident has been resolved.
Due to an issue encountered following planned maintenance, funding files for Merrick Bank Next Day Funding (NDF) merchants with Saturday and Sunday processing were submitted after the Federal Reserve's processing deadline. All impacted merchants will still receive funding today. Funds are being processed as Same Day Funding (SDF) and are expected to be available by approximately 1:30 PM ET today. We apologize for the inconvenience and will continue to monitor processing through completion.
Issue has been resolved and all funds have been released.
We are currently experiencing intermittent login issues affecting both Payanywhere and Payments Hub. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible.
Update: We are seeing significant improvements to login issues for Payanywhere and Payments Hub. Please retry logging in if you experienced a problem earlier. Our team will continue to monitor the situation closely.
All systems are operational. We will continue monitoring performance closely. We appreciate your patience as we worked to resolve the issue.
Ingenico has notified us of a rare issue affecting some Desk/2600 terminals, where the device may freeze or become unresponsive during operation. We are working to resolve this through an automated software update as quickly as possible. If your terminal encounters this issue, you can resolve it immediately by performing a manual hardware reset. Please follow the steps below: How to Reset Your Terminal 1. Locate the Yellow button and the Special Characters button on the keypad. 2. Press and hold both buttons simultaneously. 3. Continue holding until the screen goes blank and the terminal begins to reboot. Need Further Assistance? If the device continues to freeze after a reboot, or if you encounter any other technical difficulties, our support team is ready to help. Support Line: 866-485-8999 Thank you for your patience and for being a valued customer.
This incident has been resolved.
We are investigating reports of cellular connectivity issues affecting PAX A920 and A920 Pro terminals. We are actively working with the device manufacturer and cellular network provider to identify the root cause and implement a resolution. Current Status: Wi-Fi connectivity and processing are not impacted. Temporary Workaround: If your device is unable to connect via cellular, please switch to a local Wi-Fi network to continue processing transactions. If you require cellular connectivity, instructions are available here: https://vimeo.com/paymentshub/apn?share=copy
This incident has been resolved.
If you are experiencing delays or issues with funding today, March 3, 2026, please be advised that the Federal Reserve System is currently experiencing technical issues that may be impacting transaction processing nationwide. Our teams are actively monitoring the situation. We appreciate your patience and understanding as resolution efforts are underway.
Federal Reserve Funding Update Status: Restored The Federal Reserve System has returned to normal operations. Our team is closely monitoring the funding to ensure all transfers are completed as quickly as possible. Final arrival times will depend on your individual bank’s processing schedule. Please allow 1–2 business days for funds to reflect in your account balance. Action Required: None. Track Activity: Please log in to paymentshub.com to review your deposits. No further action is required on your part.
The team has identified an issue impacting the data feeds into customer facing portals. Merchant users may not see the most recent transactions on reports at this time.
We are continuing to monitor the issue. The bottleneck has been addressed and the team is observing the backlog shrinking.
Update: The feeds for smaller datasets have been restored, one, high volume data feed is still being recovered. We apologize for any disruption this has caused and appreciate your patience.
We are no longer seeing delays with reporting data and will continue to monitor performance. We apologize for any disruption this has caused and appreciate your patience. .
As part of the ongoing issue with one of our third-party platforms, you may experience degraded performance while logging in and using Payanywhere and Payments Hub. We understand the impact this is having on your business operations; we apologize for the disruption and are continuing to monitor this issue.
We are actively working with our third-party platform as they work towards a full recovery. We are continuing to monitor the issue and apologize that you may still be experiencing degraded performance with Payanywhere and Payments Hub.
We are no longer seeing issues with logging in to Payanywhere. We are seeing partial improvements to logins to Payments Hub and you may experience intermittent issues. We appreciate your understanding as we monitor the recovery of our third-party platform services.
We are seeing significant improvement to Payments Hub functionality. All systems are operational and we will continue to monitor performance of Payments Hub and Payanywhere. We recognize the impact this has had on your business operations and deeply appreciate your patience and understanding.