Paytrace の障害履歴

1. 2026年10月27日 14:19 UTCinvestigating

   現在、一部のユーザーは、アカウントにアクセスするために複数の試みを必要とする、プラットフォームにログインする困難を経験しているというレポートを受け取ります。 私たちの初期調査は、プライマリの問題は、顧客ローディングページからステミングされていることを示しています。これにより、サイトの他の領域が正常よりも遅くなることがわかります。 当社のDevOpsチームは、状況を十分に認識し、デッキ上のすべての手が根本原因を特定し、可能な限り迅速にフル機能を復元するために積極的に取り組んでいることを保証してください。 ご迷惑をおかけいたしますが、ご迷惑をおかけいたしますが、ご了承願います。 情報が増えるとすぐに別の更新や、問題が完全に解決した瞬間を提供します。 誠に有難うございます.

2. 2026年10月27日 15:24 UTCresolved

   当社のDevOpsチームは、問題を特定し、成功した修正をロールアウトしました。 プラットフォームは安定化しており、サイトは高速で稼働しています。 これを解決するために働いた間、あなたの忍耐をありがとう!

公式のインシデント更新を自動翻訳しています。

1. 2026年9月8日 5:38 UTCinvestigating

   現在、TSYS処理プラットフォームに接続する課題を調査しています。 TSYSプラットフォームを利用しているマーチャントは、現在トランザクションリクエストに対する応答を受けていない.

2. 2026年9月8日 5:41 UTCresolved

   TSYSトランザクション処理は、フルスピードでバックアップおよび実行されます。 根本原因の周りのすべての情報を収集した後に郵便物を提供します.

公式のインシデント更新を自動翻訳しています。

1. 2026年9月3日 22:06 UTCinvestigating

   クラウドプロバイダー、Amazon Web Services (AWS) による広範な停電により、複数の PayTrace サービスが中断されています。 当社のエンジニアリングチームは、AWSの進捗状況を監視し、解決に向けて追跡しています。 情報が増え次第、更新を行います.

2. 2026年9月3日 22:52 UTCresolved

   当社のエンジニアリングチームは、すべてのサービスが完全に運用されていることを確認しました。 AWSはまだ公開ステータスページをアップデートしていないため、回復を反映していますが、内部監視では、根本的な問題は完全に解決されます。 ありがとうございます.

公式のインシデント更新を自動翻訳しています。

1. 2026年8月13日 17:20 UTCinvestigating

   当社のシステムは、処理ネットワーク EPX に影響を与える劣化性能を検出しました。 今回は、通常の負荷時間や処理遅延よりも遅くなることがあります。 当社のエンジニアリングチームは、根本的な原因を積極的に調査し、可能な限り迅速にフルパフォーマンスを回復させます。 大変ご迷惑をおかけいたしますが、何卒宜しくお願い申し上げます.

2. 2026年8月13日 18:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年8月13日 20:51 UTCresolved

   This incident has been resolved.

公式のインシデント更新を自動翻訳しています。

1. 2026年6月4日 23:40 UTCinvestigating

   Our automated systems have detected possible performance issues with our PayTrace Email server. We're currently investigating and will provide more information soon as possible. The issue is preventing Multi Factor Authentication (MFA) codes from being sent via Email as well as Receipts and Password Reset Links.

2. 2026年6月5日 0:27 UTCresolved

   This incident has been resolved.

1. 2026年6月3日 19:27 UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 2026年6月3日 20:14 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 2026年6月3日 18:37 UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 2026年6月3日 18:54 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 2026年5月1日 19:35 UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 2026年5月1日 20:26 UTCidentified

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

3. 2026年5月1日 21:21 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 2026年4月30日 19:27 UTCinvestigating

   Our systems have detected possible performance issues with our system (paytrace.net). We're currently investigating and will provide more information soon.

2. 2026年4月30日 20:20 UTCinvestigating

   We are continuing to investigate this issue and will provide more information as soon as it becomes available. Thank you for your patience.

3. 2026年4月30日 21:59 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 2026年3月19日 20:07 UTCidentified

   We have identified an issue with accessing our PayTrace.net website. However, you can still log in to PayTrace by going directly to PayTrace.com/login.pay. We have located the issue and are working on fixing it. We will provide updates as they become available.

2. 2026年3月19日 20:27 UTCresolved

   Our DevOps team has identified and resolved the issue affecting access to the PayTrace.net website. The site is now fully operational and available for use. We sincerely appreciate your patience and understanding throughout this matter.

1. 2025年12月5日 8:56 UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. 2025年12月5日 9:15 UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. 2025年9月14日 15:23 UTCidentified

   PayTrace users are currently experiencing latency issues when logging in to our system. Our Technology team is aware of the problem and is working diligently to resolve it. We will provide additional updates as they become available.

2. 2025年9月14日 17:13 UTCresolved

   We are pleased to announce that the issue has been resolved and the PayTrace website is now back up and running at full speed. We appreciate your patience during this time. Thank you!

1. 2025年7月16日 14:12 UTCidentified

   Our telephone provider is currently experiencing issues. Their team is aware of the problem and is working diligently to restore services. Please note that PayTrace telephone support is currently unavailable. However, email support remains accessible ([email protected]), and we will provide updates as soon as we have more information. Thank you for your patience.

2. 2025年7月16日 15:11 UTCresolved

   The incident has been resolved, and telephone support is now back up and running. Thank you for your patience!

1. 2025年7月2日 14:12 UTCidentified

   We are currently addressing an issue that has affected the processing of recurring payments for some merchants. Our team is actively working on a hot fix, and once implemented, we will re-run the missed transactions. Please refrain from processing these payments manually, as we will ensure that all missed recurring payments are identified and processed accordingly. Thank you for your understanding and patience as we work to resolve this matter.

2. 2025年7月2日 22:45 UTCresolved

   We have successfully resolved the issue that was impacting recurring payments. All payments that did not process previously have now been successfully processed. Thank you for your patience while we worked on this resolution. For any further questions or concerns, please feel free to reach out to our support team.

1. 2025年6月13日 1:19 UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. 2025年6月13日 1:24 UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. 2025年4月8日 14:46 UTCidentified

   PayTrace users are experiencing website latency when logging in to our system. Our Technology team was made aware of the issue and has identified the problem. A fix will be going out momentarily. We will provide additional updates when they become available.

2. 2025年4月8日 16:34 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding!

1. 2025年2月20日 16:29 UTCidentified

   We want to inform you that PayTrace has identified communication errors that are affecting the ability to process transactions on the NGT Processing platform. After reaching out to NGT, it has been confirmed that the issue is on their end. The NGT team is currently mobilizing all resources and is actively working to resolve the issue. We appreciate your patience during this time and will keep you updated as soon as they are back up and fully operational. Thank you for your understanding.

2. 2025年2月20日 17:08 UTCresolved

   The NGT Team has resolved the issue, and processing is back up and running normally.

1. 2025年1月6日 15:45 UTCinvestigating

   We are currently investigating an issue connecting to the TSYS processing platform. Merchants using the TSYS platform are currently not getting responses to transaction requests.

2. 2025年1月6日 15:46 UTCresolved

   TSYS transaction processing is back up and running at full speed. We will provide a postmortem after we gather all information around the root cause.

1. 2024年9月25日 18:55 UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. 2024年9月25日 18:59 UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. 2024年9月12日 18:37 UTCidentified

   PayTrace users are experiencing website latency when logging in to our system. Our Dev Ops team was made aware of the issue and has identified the problem and a fix will be going out momentarily. We will provide additional updates when they become available.

2. 2024年9月12日 19:14 UTCresolved

   Our DevOps team has fixed the issue and our sign in page is moving at normal speeds. Thank you for your patience and understanding.