53 Paytrace incidents · 2024年1月 — official updates, affected components, duration and resolution details.
現在、TSYS処理プラットフォームに接続する課題を調査しています。 TSYSプラットフォームを利用しているマーチャントは、現在トランザクションリクエストに対する応答を受けていない.
TSYSトランザクション処理は、フルスピードでバックアップおよび実行されます。 根本原因の周りのすべての情報を収集した後に郵便物を提供します.
公式のインシデント更新を自動翻訳しています。
クラウドプロバイダー、Amazon Web Services (AWS) による広範な停電により、複数の PayTrace サービスが中断されています。 当社のエンジニアリングチームは、AWSの進捗状況を監視し、解決に向けて追跡しています。 情報が増え次第、更新を行います.
当社のエンジニアリングチームは、すべてのサービスが完全に運用されていることを確認しました。 AWSはまだ公開ステータスページをアップデートしていないため、回復を反映していますが、内部監視では、根本的な問題は完全に解決されます。 ありがとうございます.
公式のインシデント更新を自動翻訳しています。
当社のシステムは、処理ネットワーク EPX に影響を与える劣化性能を検出しました。 今回は、通常の負荷時間や処理遅延よりも遅くなることがあります。 当社のエンジニアリングチームは、根本的な原因を積極的に調査し、可能な限り迅速にフルパフォーマンスを回復させます。 大変ご迷惑をおかけいたしますが、何卒宜しくお願い申し上げます.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
公式のインシデント更新を自動翻訳しています。
Our automated systems have detected possible performance issues with our PayTrace Email server. We're currently investigating and will provide more information soon as possible. The issue is preventing Multi Factor Authentication (MFA) codes from being sent via Email as well as Receipts and Password Reset Links.
This incident has been resolved.
Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.
Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.
Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.
Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.
Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.
Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.
Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.
Our systems have detected possible performance issues with our system (paytrace.net). We're currently investigating and will provide more information soon.
We are continuing to investigate this issue and will provide more information as soon as it becomes available. Thank you for your patience.
Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.
We have identified an issue with accessing our PayTrace.net website. However, you can still log in to PayTrace by going directly to PayTrace.com/login.pay. We have located the issue and are working on fixing it. We will provide updates as they become available.
Our DevOps team has identified and resolved the issue affecting access to the PayTrace.net website. The site is now fully operational and available for use. We sincerely appreciate your patience and understanding throughout this matter.
Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.
PayTrace users are currently experiencing latency issues when logging in to our system. Our Technology team is aware of the problem and is working diligently to resolve it. We will provide additional updates as they become available.
We are pleased to announce that the issue has been resolved and the PayTrace website is now back up and running at full speed. We appreciate your patience during this time. Thank you!
Our telephone provider is currently experiencing issues. Their team is aware of the problem and is working diligently to restore services. Please note that PayTrace telephone support is currently unavailable. However, email support remains accessible ([email protected]), and we will provide updates as soon as we have more information. Thank you for your patience.
The incident has been resolved, and telephone support is now back up and running. Thank you for your patience!
We are currently addressing an issue that has affected the processing of recurring payments for some merchants. Our team is actively working on a hot fix, and once implemented, we will re-run the missed transactions. Please refrain from processing these payments manually, as we will ensure that all missed recurring payments are identified and processed accordingly. Thank you for your understanding and patience as we work to resolve this matter.
We have successfully resolved the issue that was impacting recurring payments. All payments that did not process previously have now been successfully processed. Thank you for your patience while we worked on this resolution. For any further questions or concerns, please feel free to reach out to our support team.
Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.
PayTrace users are experiencing website latency when logging in to our system. Our Technology team was made aware of the issue and has identified the problem. A fix will be going out momentarily. We will provide additional updates when they become available.
Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding!
We want to inform you that PayTrace has identified communication errors that are affecting the ability to process transactions on the NGT Processing platform. After reaching out to NGT, it has been confirmed that the issue is on their end. The NGT team is currently mobilizing all resources and is actively working to resolve the issue. We appreciate your patience during this time and will keep you updated as soon as they are back up and fully operational. Thank you for your understanding.
The NGT Team has resolved the issue, and processing is back up and running normally.
We are currently investigating an issue connecting to the TSYS processing platform. Merchants using the TSYS platform are currently not getting responses to transaction requests.
TSYS transaction processing is back up and running at full speed. We will provide a postmortem after we gather all information around the root cause.
Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.
PayTrace users are experiencing website latency when logging in to our system. Our Dev Ops team was made aware of the issue and has identified the problem and a fix will be going out momentarily. We will provide additional updates when they become available.
Our DevOps team has fixed the issue and our sign in page is moving at normal speeds. Thank you for your patience and understanding.
Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.