16 Pear Deck incidents · 2024年3月 — official updates, affected components, duration and resolution details.
2026年10月6日時点のPDTでは、Pearアセスメントの試行中に失われたStudent Responsesのレポートが増加しました。 当社のチームは、現在、この問題の解決に取り組んでおり、修正を実施するにあたり、更新を続けます。 誠に申し訳ございません.
今後もこの問題について調査を続けてまいります.
利用可能な証拠を収集し、検証した後、報告された問題は、単一の地域でクライアント側のネットワーク接続に分離されました。 本サービスのメトリックは、この期間中に劣化や影響を示すものではありません。 当社は、サービス側の問題が特定されていないため、この事件を閉鎖しています.
公式のインシデント更新を自動翻訳しています。
現在、一部の学生が予想外に切断したり、評価をキックアウトしたりする問題について調査しています。 当社のチームは、原因を特定し、問題を解決するために積極的に取り組んでいます。 調査中、ご迷惑をおかけし、ご迷惑をおかけいたしますが、何卒ご了承ください。 最新情報をお届けいたします.
問題は解決しました。 デスモや没入型リーダーを使っている学生にインパクトのあるバグを明らかにし、評価にアクセスする能力に影響を与えました。 修正は生産に展開されました。 デプロイ中に、一部の生徒は一時的に影響を受けている可能性があり、これらの生徒はアプリケーション/ページをリフレッシュしたり、ログアウトしたり、ログアウトしたりして、最新のバージョンを使用することを確認してください。 この問題が解決しない場合は、直ちにサポートにお問い合わせください。 トラブルシュートには、割り当て名、影響を受けた学生の詳細、およびエラーや通知のスクリーンショットを含むことを感謝します。 大変申し訳ございません。 ありがとうございます.
公式のインシデント更新を自動翻訳しています。
Chrome 版 150 のユーザーは PearDeck 内のコンテンツ、クラス、カリキュラム、および Flashcard の工場をロードする悩みを経験します。 現在、課題を調査し、修正に向けて取り組んでいます。 Chrome 149 への変換は、この問題を解決する作業中にアクセスを復元します。 詳細は、こちらから更新してください。 誠に申し訳ございません.
問題は特定され、解決に取り組んでいます.
Chrome 150 の修正が展開されています。 ETAから解像度まで約1時間
PearDeck 内のコンテンツ、クラス、カリキュラム、および Flashcard Factory をロードできなかったため、Chrome 150 による問題が解決しました。 このページは最新のChromeに読み込みます。 万が一のトラブルに遭遇しました.
公式のインシデント更新を自動翻訳しています。
Some users may experience trouble loading the Extension pane within the PowerPoint Add On. We are currently investigating the issue and have identified a potential fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.
We are continuing to work on a fix for this issue.
We have implemented a fix to resolve issues related to loading Extension pane within PowerPoint Add On and service has been restored. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.
We have resolved the issue causing Extension pane within the PowerPoint Add On. Service has been fully restored. We apologize for any trouble caused by this issue.
Some users may experience trouble launching Presentations within Google Slides Add On. We are currently investigating the issue and working towards a fix. Presentations can still be launched from the Pear Deck application directly using the "Present Existing" button. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.
We have identified the cause and are implemented a fix.
We have implemented a fix to resolve issues related to launching Presentations within Google Slides Add On and service has been restored for our customers. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.
We have resolved the issue causing Presentation launches from Google Slides Add On to fail. Service has been fully restored. We apologize for any trouble caused by this issue.
We are aware of a current issue related to Pear Deck's Instant Decks feature. Customers are currently reporting some degraded performance. The team is currently investigating and we will be updating here as we have more information.
Our Engineers are still evaluating the root cause of this issue and we are diligently working to resolve the performance of our Instant Decks feature. We will continue to update this page as we have new information.
Our team is continuing to investigate the issue. We are currently working to identify the issue and will keep you updated as we implement a fix. We sincerely apologize for any inconvenience.
A fix has been created and is being deployed. We will continue monitoring for any further issues before closing this incident. Thank you for your patience and we apologize for any inconvenience.
The issue with the Instant Decks feature in Pear Deck has been resolved. We have monitored increasing performance throughout the incident and have now released a fix to permanently solve for the performance of the feature. Thank you.
We are noticing issues logging into Pear Practice with Microsoft, we are investigating the issue.
We've resolved the incident and users are able to login with Microsoft again.
We are currently investigating reports of an issue that is preventing Pear Deck from working as expected. We will keep this page up-to-date as we learn more. We apologize for any inconvenience.
We are continuing to investigate the issue. At this time all services continue to be unavailable to most users.
This issue has been resolved and all services are restored. We have been able to identify the root cause and will make changes to prevent the specific issue from happening again.
This incident has been resolved.
We are currently experiencing issues with Schoology integrations due to an ongoing Schoology API outage. As a result, roster syncs, assignment posting, and Schoology SSO may be impacted for Schoology-connected districts.
We are beginning to see recovery with Schoology integrations. Assignment posting and grading functionality has been restored and roster syncs are seeing success. We will continue to monitor the recovery of Schoology integration functionality.
The Schoology API outage has been resolved. All services are fully operational.
This morning we received numerous reports that users are unable to start the Pear Deck presenter from the Google Slides Add On. We have been able to reproduce the issue and are investigating the cause. As a workaround, the PearDeck App (https://app.peardeck.com) can be used to present through the Sessions page or by using the "Open existing file" button.
We have identified the cause of the issue and are taking steps to restore the Google Slides Presenter.
We are releasing a fix for the Google Slides Add On Presenter incident. Our estimated time to restoration of service is approximately 90 minutes.
This incident has been resolved. You can once again use the "Start Lesson" button from within the Google Slides Add On. We sincerely apologize for the inconvenience this issue may have caused you. We have identified improvements to prevent this specific incident from occurring again.
We are currently monitoring a reported issue affecting Google Chromebooks, where users are experiencing login difficulties. This issue is impacting both staff and students using Chromebooks. Our teams are actively monitoring the situation. We’ll provide updates as more information becomes available. Google Outage Page https://downdetector.com/status/google/
Update: Google has indicated that the incident affecting Chromebook logins has been fully resolved. https://support.cloud.google.com/portal/system-status?product=WORKSPACE Thank you for your patience and understanding while the issue was being investigated.
Our application is currently impacted by an ongoing AWS outage. We are monitoring the situation closely and will restore full service as soon as AWS systems recover. Thank you for your patience. AWS Outage Page https://health.aws.amazon.com/health/status
Our application continues to be impacted by the ongoing AWS outage. We are monitoring the situation closely and will restore full service as soon as AWS systems recover. Thank you for your patience. AWS Outage Page https://health.aws.amazon.com/health/status
We are continuing to monitor for any further issues.
Our application is currently experiencing a partial outage due to an ongoing AWS service disruption. The application remains accessible, though some minor features may be temporarily unavailable. We are actively monitoring the situation and will restore full functionality as soon as AWS systems recover. Thank you for your patience and understanding. AWS Outage Page https://health.aws.amazon.com/health/status
Most product issues resulting from the AWS outage have been resolved. However, Pear Assessment reporting features and Data Studio continue to be unavailable. We are working with AWS to restore the remaining functionality. Thank you for your continued patience.
The issues in Pear Assessment and Data Studio resulting from the AWS outage have been resolved. There may be a delay in any new data appearing in the reports as our systems work to process the backlog.
Some Pear Deck customers are experiencing a service disruption with the Pear Deck Google Add-On; some users are encountering a CAPTCHA confirmation page when attempting to access the Pear Deck add-on to edit slides. Customers can still access app.peardeck.com to launch existing Pear Deck presentations and review session history. The Pear Deck team is in contact with Google and believes that this Google service disruption is impacting other third party add-ons beyond Pear Deck.
The Pear Deck Google Add-On is now functional; the Pear Deck team is monitoring to ensure customer access continues. The Google add-on outage that impacted Pear Deck appears to have been resolved. If users are still experiencing a CAPTCHA screen when accessing the add-on, any of the following actions may resolve the issue: * Close and re-open the Pear Deck Add-On * Close and re-open the browser * Clear the browser cache We recommend attempting one of the above before trying to use the Pear Deck Add-On again.
The incident affecting the Pear Deck Google Add-On has been resolved. If users are still experiencing a CAPTCHA screen when accessing the add-on, any of the following actions may resolve the issue: * Close and re-open the Pear Deck Add-On * Close and re-open the browser * Clear the browser cache We recommend attempting one of the above before trying to use the Pear Deck Add-On again.
We are currently investigating an issue preventing Pear Deck Learning Products (Pear Deck, Pear Assessment and Pear Practice) from working as expected. Access to www.peardeck.com may be currently unavailable. Our teams are hard at work to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.
We are currently investigating an issue preventing Pear Deck Learning Products (Pear Deck, Pear Assessment and Pear Practice) from working as expected. Access to www.peardeck.com may be currently unavailable. We have identified an issue with DNS propagation that may require IT Administrators to clear DNS caches locally and on any caching DNS proxies you may have in use. These can include content filters and VPNs. For clearing DNS caches on your computer please see this helpdesk article: https://support.goguardian.com/s/article/Flushing-DNS-on-Operating-Systems-and-Web-Browsers Our teams are hard at work to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.
We have identified an issue with DNS propagation that may require IT Administrators to clear DNS caches locally and on any caching DNS proxies you may have in use. These can include content filters and VPNs. For clearing DNS caches on your computer please see this support article: https://support.goguardian.com/s/article/Flushing-DNS-on-Operating-Systems-and-Web-Browsers
We have identified an issue with DNS propagation. Action Required: IT Administrators are requested to clear DNS caches both locally and on any caching DNS proxies in use. This may include: Local computer DNS caches Network-level caching DNS proxies Content filters VPN services For instructions on clearing DNS caches on your computer, please see this support article: https://support.goguardian.com/s/article/Flushing-DNS-on-Operating-Systems-and-Web-Browsers Note: You may still experience intermittent outages until full DNS propagation, the updating of our DNS information is complete.
We have identified an issue with DNS propagation. Updated Instructions below: Action Required: IT Administrators are requested to clear DNS caches both locally and on any caching DNS proxies in use. This may include: Local computer DNS caches Network-level caching DNS proxies Content filters VPN services For instructions on clearing DNS caches on your computer, please see this support article: https://support.goguardian.com/s/article/Flushing-DNS-on-Operating-Systems-and-Web-Browsers For instructions on resolving Network Level and Content Filter Proxies, please see this support article: https://support.goguardian.com/s/article/Resolving-DNS-Propagation-Issues Note: You may still experience intermittent outages until full DNS propagation, the updating of our DNS information is complete.
DNS propagation issues have continued to improve since the last update. Level3 Communications, a large DNS provider for home and business Internet Service Providers, cleared their DNS cache at roughly 5PM Eastern Time. Other smaller DNS providers have cleared their caches as well. We believe that caches will continue to clear in the coming hours. We are continuing to scan for invalid records and will attempt to contact DNS providers when possible to correct the issue. Customers with customized and/or internally hosted DNS deployments have had to verify and correct internal DNS systems. Of specific note is to verify that when multiple DNS servers have been deployed that they all have up to date records. The instructions linked below can help System Administrators with these issues. We will provide updates to this guidance in the morning if new information is available. If you are still affected, Action is Required: IT Administrators are requested to clear DNS caches both locally and on any caching DNS proxies in use. This may include: Local computer DNS caches Network-level caching DNS proxies Content filters VPN services For instructions on clearing DNS caches on your computer, please see this support article: https://support.goguardian.com/s/article/Flushing-DNS-on-Operating-Systems-and-Web-Browsers For instructions on resolving Network Level and Content Filter Proxies, please see this support article: https://support.goguardian.com/s/article/Resolving-DNS-Propagation-Issues Note: You may still experience intermittent outages until full DNS propagation, the updating of our DNS information is complete.
DNS issues appear to be focused in customer DNS deployments and at the Operating System and Browser level. If you are using a School or District managed computer please reach out to your IT staff and forward this notice to them for assistance restoring access. Enterprise Customers can reach out to our support to be connected with a Engineer for assistance. Our monitoring scripts no longer detect invalid DNS records at the ISP and Public DNS level. We have reached out to customers and have found that their own DNS deployments may still be providing invalid records. Highly available deployments have had issues where just one of several servers in a DNS deployment have failed to invalidate the incorrect records and create downtime. We have updated our help article (https://support.goguardian.com/s/article/Resolving-DNS-Propagation-Issues) with examples of incorrect and correct DNS and an example of how to use the "dig" command to investigate on Linux and macOS. Windows based environments can use the nslookup tool. If you are still affected, Action is Required: IT Administrators are requested to clear DNS caches both locally and on any caching DNS proxies in use. This may include: Local computer DNS caches Network-level caching DNS proxies Content filters VPN services For instructions on clearing DNS caches on your computer, please see this support article: https://support.goguardian.com/s/article/Flushing-DNS-on-Operating-Systems-and-Web-Browsers
Reports of DNS issues have continued to reduce We are continuing to receive a small number of reports of Apps being unavailable for some users. We are continuing to monitor the situation and will provide further updates as we discover solutions. If you are using a School or District managed computer please reach out to your IT staff and forward this notice to them for assistance restoring access. Many Districts and Schools have reported success resolving access issues with these previously communicated fixes and some additional steps: 1. Clearing DNS Caches across the network (https://support.goguardian.com/s/article/Resolving-DNS-Propagation-Issues). NEW: Some customers have found they have unexpected DNS servers provided by Software Defined Networking controllers, Wireless access points, and other IT equipment. These need to be cleared or disabled as is appropriate for your network. 2. Clearing DNS Caches on Computers (see https://support.goguardian.com/s/article/Flushing-DNS-on-Operating-Systems-and-Web-Browsers) 3. NEW: For Chromebooks specifically: If DNS Caches do not clear from Chrome set a manual DNS override for the network connection, saving, and reverting. This seems to force the OS cache to clear. 4. NEW: To resolve Pear Assessment incompletely loading: Close all Pear Assessment browser windows, clear the Browser Caches to remove corrupted Pear Assessment assets, reload the app.
Incident Resolved – Pear Deck Outage The recent outage impacting Pear Deck services has been fully resolved. DNS records have now propagated across networks, and access to Pear Assessment should be restored for all users. If you continue to experience any issues, these are most likely related to local network or device caching. In those cases, we recommend clearing your browser/device cache or reaching out to your IT Administrator to flush local DNS records. We sincerely apologize for the disruption and appreciate your patience while our team worked to resolve this issue.
Currently investigating a wide spread outage for Pear Deck. Pear Assessment has been restored.
We are continuing to investigate this issue for Pear Deck. Pear Assessment has been restored.
The issue has been identified awaiting for a fix to be implemented.
This incident has been resolved.
As of 9am EST, we are investigating an issue preventing Pear Assessment from working as expected. Access to https://assessment.peardeck.com/ may be currently unavailable.Our teams are hard at work to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.
We have deployed a fix to an issue preventing Pear Assessment from working as expected. Access to https://assessment.peardeck.com/ should now be available. Our teams are closely monitoring traffic for any potential errors. We sincerely apologize for any inconvenience caused by this incident.
This incident has been resolved.
