67 Phreesia incidents · 2024年11月 — official updates, affected components, duration and resolution details.
現在、ユーザーがログインしようとすると、2 因子認証(2FA)コードの配信遅延を引き起こす可能性がある問題について調査しています。 この問題は、ユーザーのログインプロセスに制限されます。 エンジニアリングは積極的に調査しています。 最新情報をお届けいたします.
ユーザログイン時に2要素認証(2FA)コードの配信を遅延させる問題が解決しました。 ユーザーは2FAコードを期待どおりに受け取ります.
公式のインシデント更新を自動翻訳しています。
現在、予想どおりに表示しないレポートを一部引き起こす可能性のある問題を調査しています。 当社のエンジニアリングチームは、当社のサードパーティのパートナーと緊密に調査し、問題に対処しています。 最新情報をお届けいたします.
レポートは、サードパーティのパートナーによる緩和の取り組みに続いて正常にロードされます。 当社のエンジニアリングチームは、レポート機能が正常に戻ってくることを確認するために、状況を監視し続けています。 情報が増えるにつれて、追加アップデートが提供されます.
第三者のパートナーによる緩和の取り組みに影響する報告書の可用性が解決されました.
公式のインシデント更新を自動翻訳しています。
現在、ゾーン1とゾーン2で自己スケジュールに影響を与える問題について調査しています。 患者は、予約をスケジュールしようとすると、検証エラーが発生することがあります。 エンジニアリングは積極的に調査しています.
ゾーン1とゾーン2のSelf-Schedulingで検証エラーが発生しました。 自己スケジュールは期待通り機能します.
公式のインシデント更新を自動翻訳しています。
現在、ユーザーがログインしようとすると、2 因子認証(2FA)コードの配信遅延を引き起こす可能性がある問題について調査しています。 この問題は、ユーザーのログインプロセスに制限されます。 エンジニアリングは積極的に調査しています。 最新情報をお届けいたします.
ユーザログイン時に2要素認証(2FA)コードの配信を遅延させる問題が解決しました。 ユーザーは2FAコードを期待どおりに受け取ります.
公式のインシデント更新を自動翻訳しています。
現在、すべてのゾーンでダッシュボードの遅延を引き起こす可能性がある問題について調査しています。 最新情報をお届けいたします.
ダッシュボードのパフォーマンスは、すべてのゾーンで回復するプロセスですが、一部のクライアントにとって期待よりも遅くなる可能性があります。 また、SSOを通じてログインに影響を及ぼす問題の調査も行っています。 当社のエンジニアリングチームは、通常機能の復元に積極的に取り組んでいます。 最新情報をお届けいたします.
ダッシュボードのパフォーマンスは、すべてのゾーンで正常に戻り、SSOによるログインに影響を与える問題が解決しました。 すべてのサービスは期待どおりに動作します.
公式のインシデント更新を自動翻訳しています。
Earlier today, some users in certain geographic regions, primarily on the West Coast, may have experienced slowness while accessing the Phreesia platform and completing intake forms. Our investigation indicates this was related to regional ISP/network routing degradation and was not a widespread Phreesia platform issue. Phreesia systems and infrastructure remained operating normally. We are no longer receiving reports of slowness, and performance has remained stable.
We are investigating elevated transaction failures affecting eligibility requests routed through our Eligibility API. Some affected API requests may time out or return errors, preventing eligibility responses from being returned successfully for external vendors leveraging this service. Eligibility & Benefits results accessed through the Phreesia Dashboard are not impacted. Our teams are actively investigating and monitoring the impact. We will provide an update as more information becomes available.
One of our vendors identified and implemented a fix on Friday afternoon August 14th. We are seeing a return to normal functionality through the Eligibility API.
We are currently investigating an issue in Zone 1 and Zone 2, which may be causing delays when exporting information from Phreesia to EMR/PM systems. We will provide updates as more information becomes available.
The issue causing delays when exporting information from Phreesia to EMR/PM systems in Zone 1 and Zone 2 has been resolved. Exports are processing as expected.
調査 – 決済取引の未然防止のため、エピバに影響を及ぼす問題を認識しています。 Aprivaは問題を認め、積極的に調査し、サービスを回復するために働いています。 情報が増えるにつれて、追加アップデートが提供されます.
アップデート – Aprivaは、Microsoft Azureは現在、プラットフォームに影響を及ぼす複数の問題を経験していることをお勧めしています, 私たちはゲートウェイを介して観察している決済処理の問題を引き起こします. Aprivaとそのサービスプロバイダは、可能な限り迅速にサービスを復元するために積極的に取り組んでいます。 今後も状況を監視し、情報が増えるにつれて、追加アップデートを行います.
エプロバは、決済処理の問題の修正を実施し、影響を受けるシステム全体で肯定的な回復を報告しています。 決済処理サービスが安定していることを確認する状況を密接に監視しています。 問題が解決するまでのアップデートを引き続き提供いたします.
私たちは、Everivaが実施した修正の後に成功した決済処理を見ています。 今後も決済処理を密接に監視し、この事故を解決する前に、サービスが安定し続けるようにします。 必要に応じて追加更新を行います.
Aprivaに影響する決済処理の問題が解決しました。 決済取引は正常に処理され、サービスが正常に動作しています。 この問題が対処されたまま、忍耐を感謝します.
公式のインシデント更新を自動翻訳しています。
ユーザーは、Appointments Hubにアクセスする際に、Zone 3 のユーザがロードタイムを遅らせたり、エラーが発生したりする問題を検知しました。 当社のエンジニアリングチームは、問題を積極的に調査し、通常のパフォーマンスを回復するために働いています。 最新情報をお届けいたします.
当社の調査では、Appointments Hub にアクセスする際に負荷時間とエラーを遅延させるだけでなく、PhreesiaPads は、Zone 3 のユーザーに対するインタビューを読み込むことができないことを示しています。 当社のエンジニアリングチームは、問題の調査を続け、通常の機能の復元に取り組んでいます。 最新情報をお届けいたします.
今後もこの問題について調査を続けてまいります.
Phreesia Dashboard、Appointments Hub、およびZone 3 の PhreesiaPads のパフォーマンスに影響する問題が解決されました。 ユーザーは、PtreesiaPads の読み込みインタビューで、読み込み時間やエラー、問題が遅延しなくなったりします。 弊社エンジニアリングチームは、通常のパフォーマンスを回復するために働いたときに、この問題が起こっていて忍耐を感謝することがあります.
公式のインシデント更新を自動翻訳しています。
We are currently investigating an issue affecting the Zone 5 Dashboard that is sporadically preventing appointments from being created as expected. While the issue is primarily limited to future-date appointments, we are continuing to assess the full scope of impact. Our Engineering team is working to restore normal functionality as quickly as possible. We will provide updates as more information becomes available.
The issue affecting appointment creation in the Zone 5 Dashboard has been resolved. Shortly after the issue was identified earlier this morning, our Engineering team restored normal functionality. We also reprocessed all appointments that were not initially created to ensure accurate and up-to-date appointment lists in the Dashboard. We apologize for any inconvenience and appreciate your patience.
We are currently investigating connectivity issues affecting ConnectOnCall/VoiceAI for a subset of practices using Athena. Patient search and matching capabilities may be impacted during this time. We are actively working to resolve this issue and will provide updates as they become available.
Our engineering team was able to identify and resolve the issue affecting ConnectOnCall/VoiceAI for a subset of practices using Athena. Patient search and matching capabilities are currently operating as expected. We are continuing to monitor and will confirm full resolution shortly.
ConnectOnCall/VoiceAI patient search and matching functionality performance issues have been fully resolved. We apologize for any inconvenience and thank you for your patience.
We are currently investigating an issue with the VoiceAI dashboard that may be causing some users to experience performance issues when launching or using the service. Engineering is actively investigating, and we will provide updates as more information becomes available.
VoiceAI Dashboard logins and performance have returned to normal following investigation and remediation by our engineering team. We are continuing to monitor and will confirm full resolution shortly.
VoiceAI Dashboard login and performance issues have been fully resolved. We apologize for any inconvenience and thank you for your patience.
We are currently investigating an issue with VoiceAI where calls may be disconnected when being transferred to staff. Engineering is actively investigating. We will provide updates as more information becomes available.
The VoiceAI issue has been resolved and calls are now transferring to staff as expected.
We are currently investigating an issue with VoiceAI where calls may be disconnected when being transferred to staff. Engineering is actively investigating. We will provide updates as more information becomes available.
The VoiceAI issue has been resolved and calls are now transferring to staff as expected.
We are currently investigating an issue that may be causing some users to experience difficulty logging into Dashboard and/or navigating within Dashboard. Engineering is actively investigating. We will provide updates as more information becomes available.
We are no longer seeing issues with navigation in the Phreesia Dashboard. At this time, we are monitoring some performance issues related to SSO login. We will provide updates as more information becomes available.
Performance across the Phreesia Dashboard and SSO login has returned to normal and all systems are operational.
We identified an issue where calls made using our VoiceAI product were sporadically not connecting. This may have impacted some VoiceAI call attempts during the affected window. The issue has been resolved, and VoiceAI calls are now connecting as expected. We apologize for any inconvenience this may have caused. Affected timeframe: 9:00 AM - 10:10 AM Eastern Time
We are aware of reports from some users experiencing slowness while navigating the Phreesia dashboard and completing intake forms. Our investigation indicates this is related to regional ISP/network routing degradation and is not a widespread platform issue. The issue is limited to users in certain geographic regions, primarily on the West Coast. Phreesia systems and infrastructure are operating normally. We are monitoring network conditions and tracking affected routes. We will provide an update as additional information becomes available.
We are continuing to investigate reports from some users experiencing slowness while navigating the Phreesia dashboard and completing intake forms. At this time, monitoring indicates error rates have decreased from earlier elevated levels. Some users may also be seeing improved performance, and reports of issues have slowed. Current information continues to indicate the issue is related to regional ISP/network routing degradation impacting a limited number of clients on the West Coast and is not a widespread Phreesia platform issue. Phreesia systems and infrastructure continue to operate normally. We will continue to monitor network conditions, internal error trends, and user reports through the morning as normal traffic volumes return to validate that performance remains stable. We will provide another update as additional information becomes available.
We continue to monitor reports from some users experiencing slowness while navigating the Phreesia Dashboard and completing intake forms. Network conditions that may have been contributing to the issue improved overnight, and monitoring indicates performance has remained stable. We also received information indicating that a major regional internet connectivity issue impacted parts of the West Coast during the same timeframe, which aligns with the limited client impact observed. Phreesia systems and infrastructure continued to operate normally, and this does not appear to have been a widespread Phreesia platform issue.
We are no longer receiving reports of slowness while navigating the Phreesia Dashboard or completing intake forms. Performance has remained stable, and Phreesia systems and infrastructure continue to operate normally.
We are currently investigating an issue affecting the Zone 3 Dashboard. This issue may be causing issues with the completion of some actions in the Dashboard. Engineering is actively investigating. We will provide updates as more information becomes available.
The issue affecting the Zone 3 Dashboard has been resolved, and the Dashboard is now displaying as expected for users in Zone 3. Engineering will continue to monitor and provide additional updates if needed.
This incident has been resolved.
We are currently investigating an issue that is causing insurance and copays to not be tied to new visits on the Dashboard. Our Engineering team is actively investigating, and we will provide updates as more information becomes available.
The issue has been identified, and our team is making progress towards a full recovery. We’re working through a backlog of messages and appreciate your patience.
The insurance and copay issue affecting new visits on the Dashboard has been resolved and information is now displaying as expected.
