Pin Payments の障害履歴

1. 2026年7月28日 4:17 UTCinvestigating

   現在、この問題を調査中です.

2. 2026年7月28日 4:43 UTCmonitoring

   ピンの処理を再開し、処理を再開しました。 現状を監視しています.

3. 2026年7月28日 5:14 UTCresolved

   通常処理を再開しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年5月27日 3:31 UTCresolved

   For a period of 17 minutes from 09:08 AEDT, merchants may have experienced charges being unexpectedly declined, due to issues at our upstream provider. The upstream issue was resolved, and normal service was restored at 09:25 AEDT.

1. 2025年11月26日 1:45 UTCinvestigating

   We recently experienced an issue affecting Visa and Mastercard credit card transactions, resulting in error code 92 for some merchants. Our development team has deployed a temporary fix and traffic is currently being routed through our parent company’s gateway to ensure transaction processing continues smoothly. We are actively investigating the root cause of this issue and will provide further updates as more information becomes available. We sincerely apologise for the inconvenience and appreciate your patience while we work to fully resolve this matter.

2. 2025年11月26日 3:53 UTCresolved

   All systems are now back in operation.

1. 2025年11月18日 14:18 UTCidentified

   Due to a major outage of the Cloudflare service in our region, access to our Dashboard, Payment Pages, and Marketing Website has been fully disrupted. We are awaiting a fix from Cloudflare. In the meantime, API access is unaffected.

2. 2025年11月18日 14:55 UTCmonitoring

   Cloudflare have issued a fix and declared their incident resolved. We are monitoring to ensure services fully return to normal.

3. 2025年11月18日 15:35 UTCresolved

   All systems are now back in operation.

1. 2025年4月3日 4:55 UTCinvestigating

   We are currently seeing an unusually high number of charge failures from one of our upstream providers, for American Express charges. We are working with the provider to identify the issue.

2. 2025年4月3日 6:02 UTCmonitoring

   Our upstream provider has resolved the issue and we are monitoring transactions.

3. 2025年4月3日 7:36 UTCresolved

   This incident has been resolved.

1. 2025年4月1日 9:55 UTCmonitoring

   For a period of 35 minutes from 20:09 AEDT, merchants may have experienced charges being unexpectedly declined, due to a recent security upgrade. We have implemented a fix and are monitoring the situation.

2. 2025年4月1日 10:03 UTCresolved

   This incident has been resolved.

1. 2025年2月26日 8:53 UTCidentified

   Due to a regular code deployment, the Payment Page may be failing to load for some merchants. We are aware of the issue and are taking steps to rectify it.

2. 2025年2月26日 9:34 UTCmonitoring

   A fix has now been implemented and service has returned to normal. We are monitoring the system to verify that the fix is complete.

3. 2025年2月26日 9:53 UTCresolved

   The Payment Page is now confirmed as functioning normally. This incident is resolved.

1. 2024年8月13日 8:21 UTCidentified

   We are currently investigating reports of some customers having CORS issues on card creation due to a recent security upgrade. We're reverting the change.

2. 2024年8月13日 8:42 UTCmonitoring

   The change has been reverted and we've confirmed the service is working. Customer browsers will need to reload to get the latest javascript. We're currently monitoring the situation.

3. 2024年8月13日 8:58 UTCresolved

   Charge flow appears to have reverted to normal.

1. 2024年5月7日 10:19 UTCresolved

   For a period of approximately 8 minutes during a routine software update, the API was experiencing a partial outage and some charge requests were failing with a 500 error message. The system was recovered and charges are now processing normally.

1. 2024年3月7日 11:43 UTCresolved

   For a period of 50 minutes from 16:48 AEDT, merchants may have experienced charges being unexpectedly declined, due to issues upstream. The upstream issue was resolved and normal service was restored at 17:38 AEDT.

1. 2022年12月28日 17:33 UTCinvestigating

   We are currently experiencing degraded performance across our systems. We are working to identify the issue.

2. 2022年12月28日 18:06 UTCmonitoring

   We've identified the issue and recovered an affected system that was causing the problem. We'll continue to monitor and ensure operational consistency.

3. 2022年12月28日 19:01 UTCresolved

   This incident has been resolved.

1. 2022年7月30日 0:18 UTCinvestigating

   We are currently seeing an unusually high number of charge failures from one of our upstream providers. We are working with the provider to identify the issue.

2. 2022年7月30日 0:35 UTCmonitoring

   The upstream provider has resolved the issue and transactions are processing successfully. We will continue to monitor the situation.

3. 2022年7月30日 0:46 UTCresolved

   This incident has been resolved.

1. 2022年6月21日 7:04 UTCinvestigating

   We've detected failures due to problems with our CDN and edge services vendor. Our vendor is aware and is investigating the issue.

2. 2022年6月21日 7:05 UTCinvestigating

   We are continuing to investigate this issue.

3. 2022年6月21日 7:06 UTCidentified

   The issue has been identified and we are waiting on our vendor to fix the issue.

4. 2022年6月21日 7:33 UTCmonitoring

   Our vendor has implemented a fix and we are monitoring the results.

5. 2022年6月21日 23:15 UTCresolved

   This incident has been resolved.

1. 2022年4月19日 2:00 UTCidentified

   We have identified an issue affecting charge search results. This is also causing delays sending receipts and affecting account signups. We are implementing a fix and will provide an update shortly.

2. 2022年4月19日 4:17 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2022年4月19日 8:27 UTCresolved

   This incident has been resolved.

1. 2021年6月1日 1:45 UTCinvestigating

   Our New Zealand processor is currently experiencing some issues causing transactions to fail.

2. 2021年6月1日 1:46 UTCinvestigating

   We are continuing to investigate this issue.

3. 2021年6月1日 2:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2021年6月1日 5:56 UTCresolved

   This incident has been resolved.

1. 2021年5月26日 10:38 UTCinvestigating

   We are currently seeing an unusually high number of charge failures from one of our upstream providers. We are working with the provider to identify the issue.

2. 2021年5月26日 10:50 UTCmonitoring

   The upstream provider has resolved the issue and transactions are processing successfully. We will continue to monitor the situation.

3. 2021年5月26日 13:24 UTCresolved

   This incident has been resolved.

1. 2020年10月10日 5:58 UTCidentified

   We have detected processing errors for our New Zealand merchants. We have identified the issue is occurring in the network between our datacenter and our upstream financial partner. We are working with 3rd parties to rectify the situation.

2. 2020年10月10日 12:00 UTCmonitoring

   The network problem has been resolved by a 3rd party. We will continue to monitor for the timing being.

3. 2020年10月10日 22:45 UTCmonitoring

   The issue has been resolved.

4. 2020年10月10日 22:46 UTCresolved

   This incident has been resolved.

1. 2020年5月30日 11:15 UTCinvestigating

   We've detected a large number of charge failures occurring upstream. We are investigating the issue.

2. 2020年5月30日 11:57 UTCidentified

   We have identified the cause of the issue and are implementing a solution.

3. 2020年5月30日 12:35 UTCmonitoring

   We have deployed a fix and the majority of charges are now succeeding.

4. 2020年5月30日 12:56 UTCresolved

   This incident has been resolved.

1. 2020年5月25日 15:15 UTCinvestigating

   There are a large number of errors being returned by one of our upstream financial providers. This is causing most charges to fail. We are actively investigating the issue.

2. 2020年5月25日 17:14 UTCmonitoring

   We have switched to a backup link and charges are being processed correctly. We will continue to monitor the situation.

3. 2020年5月26日 1:20 UTCresolved

   The issue has been resolved. Our upstream acquirer has acknowledged and addressed the issues. We have noted no related problems since 2:40 AM AEST.

1. 2020年5月15日 23:12 UTCidentified

   We have detected a number of processing errors for our New Zealand merchants. We have identified this issue is occurring at one of our upstream suppliers. We are working to rectify the situation.

2. 2020年5月16日 0:15 UTCresolved

   Our upstream provider has fixed the issue. We are continuing to monitor the situation.