58 Plivo incidents · 2025年1月 — official updates, affected components, duration and resolution details.
親愛なる顧客、 現在、音声通話のサブセットが、リング、ハングアップ、コールスタタスのWebhookイベントなど、ステータスコールバックをトリガーしないという断続的な問題を回避しています。 コール処理自体は影響を受けず、呼び出しは正常に接続して補完されます。 当社は、メディアサーバのサブセットで劣化したイベント処理コンポーネントとして原因を特定し、是正に積極的に取り組んでいます。 影響は断続的であり、ほとんどの呼び出しはWebhooksを正常に受信し続ける.
修正を実装し、結果を監視しています.
この事件は解決しました.
公式のインシデント更新を自動翻訳しています。
親愛なる顧客、 インド地域におけるアウトバウンドの失敗を観察しています。 当社のチームは、課題を調査しています.
クラウドサービスプロバイダでの問題を特定しました。 当社のチームは、問題の解決のために密接に取り組んでおり、より多くの情報が利用可能になったらただちに別のアップデートを提供します.
修正を実装し、結果を監視しています.
この事件は解決しました.
公式のインシデント更新を自動翻訳しています。
親愛なる顧客、 現在、インドへのインバウンドとアウトバウンドの両方の呼び出しに影響する断続的なコール障害を観察しています。 当社のチームは、当社のキャリアパートナーと協力して、根本原因を特定し、可能な限り迅速にサービスを復元することができます。 次回のアップデートは30分以内です.
修正を実装し、結果を監視しています.
この事件は解決しました.
公式のインシデント更新を自動翻訳しています。
親愛なる顧客、 当社は、フリーダイヤルフリーの番号(US&カナダ)から送信されたアウトバウンドMMSメッセージの失敗を引き起こした問題を特定しました。 障害は、上流のキャリアパートナーとの接続の問題によるものであり、影響を受けたメッセージは配信されません。 SMS トラフィックと MMS が他のルートに送信される影響はありません。 当社のチームは、キャリアパートナーと協力してサービスを復元しています。 アップデートを短時間で共有します。 本件に関するご質問やご不明な点がございましたら、Plivo サポートにお問い合わせください。 サポートポータル:https://support.plivo.com/hc/en-us
修正を実装し、結果を監視しています.
この事件は解決しました.
公式のインシデント更新を自動翻訳しています。
Dear Valued Customer, We are currently experiencing a full outbound call outage. Our team is actively engaged and working to identify the root cause and restore service as quickly as possible. We will share our next update within 30 minutes, or sooner if there is a material change. For urgent concerns, please contact Plivo Support: https://support.plivo.com/hc/en-us
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Dear Valued Customer, We are observing outbound call failures in the India region. Calls from 9180 caller IDs are impacted. All other services are operating normally. We are working with out carrier partners to restore the service.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Dear Valued Customer, We are experiencing call failures in the India and US region.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Dear Valued Customer, We recently experienced call failures in the India region for the 911600 series numbers. After initial investigation, our carrier partner was notified, who took corrective action and the incident was resolved Incident Start Time: 15th June 2026, 11:15 IST Incident End Time: 15th June 2026, 11:45 IST If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us
Dear Valued Customer, We are aware of elevated error rates and message delays affecting WhatsApp messaging on the Plivo platform. This is caused by an ongoing disruption with WhatsApp's Cloud API, part of a broad Meta platform outage currently affecting multiple Meta services. The issue originates upstream at Meta and is not specific to Plivo's infrastructure. Impact: Messages sent to or received from WhatsApp recipients may be delayed or fail during this window. Plivo's other services (Voice, SMS, Verify) are operating normally. We are monitoring Meta's recovery and will post another update within 60 minutes, or sooner if the situation changes. If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us
This incident has been resolved.
Dear Valued Customer, We are observing intermittent outbound call failures in the India region. Calls from specific series of 9180 Caller IDs are impacted. All other services are operating normally. We are working with our carrier partner to resolve this
This incident has been resolved.
Incident Summary — Elevated Call Failure Rate on 9180 Number Series. Specific number series of 9180 were impacted for outbound calls. Incident Window: 5th June 2026, 6:30 PM IST — 6th June 11:30 AM IST Impact: Outbound calls to the 9180 number series were affected throughout the incident window. The failure rate reached approximately 34% at peak. Other number series and carrier paths were unaffected. The issue appeared to partially ease during low-traffic overnight hours but fully reasserted when business-hours call volumes resumed on the morning of 6 June. Resolution: Once issue was detected engineering team analysed the issue and resolved by replacing affected routing infrastructure. Issue was resolved by 6th June 11:30 AM.
Dear Valued Customer, We recently experienced intermittent Inbound Call failures in India region. Our engineering and operations teams promptly investigated and resolved the issue. The root cause was identified, and corrective actions have been implemented to prevent recurrence. Incident Start Time: 12th May 2026 10:50 UTC Incident End Time: 12th May 2026 11:20 UTC If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us
Dear Valued Customer, We observed some inbound calls to PHLO applications were not being processed successfully. This affected a specific configuration where a phone number rented to a sub-account was attached to a PHLO application owned by the parent account. A recent deployment introduced a change in the request authentication flow that did not account for this configuration. The issue has been identified and fixed. Customers using phone numbers and PHLOs directly under their main account were not impacted. If you have any questions or need further assistance, please don't hesitate to contact Plivo Support through our Support Portal(https://support.plivo.com/hc/en-us).
Some webhook events for voice calls are not being generated in the India region. We are actively investigating and working to resolve this as quickly as possible. Updates will be provided as they become available.
Issue has been identified. Fix is being implemented.
A fix has been implemented and we are monitoring the results
This incident has been resolved
Please be advised that voice calls in the US region are currently being impacted by an infrastructure issue. We are investigating the matter alongside our infrastructure partner to resolve this as quickly as possible. We will provide further updates as they become available.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Dear Valued Customer, We are observing failures to retrieve CDR and recordings. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Dear Valued Customer, We are currently experiencing intermittent message failures affecting a subset of Messaging traffic. Our engineering teams have identified the issue and are actively working to stabilize the service. Other platform services continue to operate normally. We are closely monitoring the situation and will provide further updates as progress is made. We apologize for any inconvenience caused and appreciate your patience while we work toward a resolution. If you have any questions, please get in touch with Plivo Support. Support portal: https://support.plivo.com/hc/en-us Sincerely, Plivo Team
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Dear Valued Customer, We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service.
The carrier has implemented a fix. Calls are working as expected. We are currently monitoring.
We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. We are currently investigating.
This incident has been resolved.
One of our carrier in India is observing minor call failures towards India phone numbers. A small percentage of phone numbers may experience call failures. We're actively working with our carrier partner to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com
We are continuing to investigate this issue.
The carrier has resolved the issue.
We are currently investigating call degradation for the Voice API and Zentrunk services.
We are continuing to investigate this issue.
We observed elevated latency for approximately 10 minutes, which may have briefly affected performance for some users. The underlying issue was identified and addressed, and the system has since returned to normal operation.