Podio の障害履歴

1. 2026年8月17日 19:50 UTCinvestigating

   Podioワークフローの自動化により構成されるワークフローのパフォーマンスに影響を与える問題の顧客レポートを調査しています。 ユーザーは、ワークフローの遅延および/または増加したエラー率が実行される可能性があります。 最新情報を随時配信いたします.

2. 2026年8月17日 21:26 UTCidentified

   問題は特定され、解決に積極的に取り組んでいます。 短期的には経験が短いと期待しています.

3. 2026年8月17日 21:30 UTCmonitoring

   PWAのパフォーマンスを向上し、チームで解決し、積極的に監視しています.

4. 2026年8月17日 21:45 UTCresolved

   Podioワークフローの自動化で顧客体験に安定性を回復させるための手順を完成しました。 さらなる衝撃が観察されず、この問題が解決されるよう検討しています。 それでも問題が発生した場合は、ヘルプセンター(https://support.sharefile.com/s/)にてご連絡ください

公式のインシデント更新を自動翻訳しています。

1. 2026年6月8日 14:27 UTCinvestigating

   We are investigating customer reports of Podio being unavailable. We will provide updates here as soon as possible.

2. 2026年6月8日 15:00 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 2026年6月8日 16:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026年6月8日 17:01 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center - https://support.sharefile.com/s/

1. 2026年3月15日 6:33 UTCinvestigating

   We are currently investigating an issue impacting Podio due to problems with the AWS ElastiCache service. Some users may experience degraded performance or intermittent errors when accessing Podio. Our team is actively working with AWS to identify the root cause and mitigate the impact.

2. 2026年3月15日 6:34 UTCidentified

   We have identified that the ongoing Podio performance issues are related to a disruption in the AWS ElastiCache service. This may result in slow responses or intermittent failures across parts of the platform. We are applying mitigations and closely monitoring the situation while AWS works on resolving the underlying issue.

3. 2026年3月15日 6:43 UTCmonitoring

   AWS ElastiCache service stability is improving, and Podio is beginning to recover. We are monitoring the platform closely to ensure performance returns to normal levels. Some users may still experience intermittent issues during this period.

4. 2026年3月15日 7:47 UTCresolved

   This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 2026年2月13日 18:05 UTCinvestigating

   We are investigating customer reports of an issue impacting the performance of certain background tasks like file imports/exports, calendar sync, and background cleanups. Users are likely to see delays in the affected operations. We will provide updates here with more details as soon as possible.

2. 2026年2月13日 18:57 UTCidentified

   The issue has been identified, and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 2026年2月13日 19:17 UTCmonitoring

   We are seeing better performance of bulk operations based on team efforts to resolve, and we are actively monitoring.

4. 2026年2月13日 22:16 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio bulk operations No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/s/

1. 2025年11月11日 19:42 UTCinvestigating

   We are investigating customer reports of an issue impacting performance of workflows configured via Podio workflow automation. Users are likely to see delays and/or increased error rates in workflow runs . We will provide updates here with more details as soon as possible.

2. 2025年11月11日 20:16 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 2025年11月11日 20:22 UTCmonitoring

   We are seeing better performance of notifications based on team efforts to resolve and are actively monitoring.

4. 2025年11月11日 20:45 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio notifications. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/s/

1. 2025年10月23日 21:45 UTCinvestigating

   We are investigating customer reports of an issue impacting the performance of Podio search operations, causing search results and indexing to be delayed. We will provide updates here as soon as possible.

2. 2025年10月23日 22:12 UTCidentified

   The issue has been identified, and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 2025年10月24日 10:42 UTCmonitoring

   We are seeing better performance of notifications based on team efforts to resolve, and are actively monitoring.

4. 2025年10月24日 10:57 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio search. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 2025年10月22日 14:10 UTCinvestigating

   We are investigating customer reports of an issue impacting performance of Podio search operations, causing search results and indexing to be delayed. This could, in turn, result in delays with Podio workflow automation runs too. We will provide updates here as soon as possible.

2. 2025年10月22日 17:43 UTCmonitoring

   We are seeing better performance of search based on team efforts to resolve and are actively monitoring.

3. 2025年10月22日 18:12 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio search. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 2025年10月7日 16:57 UTCinvestigating

   We are investigating customer reports of Podio workflow automation being unavailable. We will provide updates here as soon as possible.

2. 2025年10月7日 17:14 UTCidentified

   The issue has been identified, and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 2025年10月7日 17:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025年10月7日 17:25 UTCresolved

   This incident has been resolved. No further impact has been observed, and we are considering this issue to be resolved based on customer feedback and our system monitoring. If you are still experiencing any problems, please let us know via support at Help Center https://support.sharefile.com/s/

1. 2025年9月1日 7:52 UTCinvestigating

   We are investigating customer reports of Podio workflow automation being unavailable. We will provide updates here as soon as possible.

2. 2025年9月1日 7:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025年9月1日 7:58 UTCresolved

   This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on feedback from customers and our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center https://support.sharefile.com/s/

1. 2025年8月21日 8:05 UTCinvestigating

   We are investigating customer reports of Podio being unavailable. We will provide updates here as soon as possible.

2. 2025年8月21日 8:09 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 2025年8月21日 8:15 UTCmonitoring

   We are seeing better performance of search based on team efforts to resolve and are actively monitoring.

4. 2025年8月21日 9:01 UTCresolved

   This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on feedback from customers and our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/ We apologize for the impact of this issue for your business and are taking steps to reduce the likelihood of this occurring again in the future.

1. 2025年7月21日 15:20 UTCinvestigating

   We have received customer reports of an issue with Podio notifications on web, especially notifications arising from item activities like updating an item or adding comments on an item. We are actively investigating this issue and will provide updates here as soon as possible. Please note that the email and mobile app notifications are working as expected. Issue Detail: For users facing this issue, the updates or new comments are neither shown in the activity feeds of the related item / app/ workspace, nor do they bubble up as new notifications alert on top navigation pane, without a browser refresh. Refreshing the browser should show the activity fine. Action Requested: Please be rest assured that any update you are making is getting registered as an activity for the item. The issue is with the web notifications. So will request users facing the issue to not repeat the updates as you would be duplicating or spending extra effort for an update that is already done. You can just hit refresh on your browser to confirm the activity is recorded.

2. 2025年7月21日 18:35 UTCinvestigating

   This issue is occurring intermittently and we continue to investigate it. Will re-iterate that if you see activity notifications not getting updated on Podio web, please refresh your browser to load it correctly. Thank you for your patience.

3. 2025年7月22日 4:27 UTCinvestigating

   Some Podio customers may be experiencing issues with notifications. We are investigating this issue and will provide updates here as soon as they are available.

4. 2025年7月22日 9:57 UTCinvestigating

   We are continuing to investigate this issue.

5. 2025年7月22日 12:31 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

6. 2025年7月22日 12:32 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

7. 2025年7月23日 5:55 UTCresolved

   This incident has been resolved.

1. 2025年7月16日 19:38 UTCinvestigating

   We are investigating customer reports of an issue impacting performance of certain background tasks like file imports/exports, calendar sync, and background cleanups. Users are likely to see delays in the affected operations. We will provide updates here with more details as soon as possible.

2. 2025年7月17日 14:18 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 2025年7月18日 6:54 UTCmonitoring

   We are seeing better performance based on team efforts to resolve and are actively monitoring.

4. 2025年7月21日 13:21 UTCresolved

   We have completed steps to restore stability to the customer experience with background tasks. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 2025年7月11日 16:44 UTCinvestigating

   We are investigating customer reports of an issue impacting the performance of Podio, causing slowness in the application and increased error rates. We will provide updates here as soon as possible.

2. 2025年7月15日 7:01 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025年7月16日 19:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025年7月18日 12:53 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 2025年7月10日 19:49 UTCinvestigating

   Some Podio customers may be experiencing issues with notifications. We are investigating this issue and we will provide updates here as soon as available.

2. 2025年7月10日 19:54 UTCinvestigating

   This is likely to impact all email functionalities within Podio/Workflow Automation. We will provide updates here as soon as possible.

3. 2025年7月10日 23:07 UTCresolved

   This incident has been resolved.

1. 2025年7月2日 17:35 UTCinvestigating

   We are investigating customer reports of an issue impacting performance of Podio causing slowness in the application and increased error rates. We will provide updates here as soon as possible. Updates every 30 minutes (every 15 min for hard down): We are continuing to investigate this issue.

2. 2025年7月2日 22:08 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal and we'll continue monitoring system performance.

3. 2025年7月3日 15:33 UTCidentified

   There are some more reports for degraded API communication performance. We are currently investigating potential causes.

4. 2025年7月3日 15:33 UTCinvestigating

   There are some more reports for degraded API communication performance. We are currently investigating potential causes.

5. 2025年7月7日 6:46 UTCmonitoring

   Podio performance is back to normal. We'll continue monitoring system metrics and performance.

6. 2025年7月7日 13:33 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/s/

7. 2025年8月6日 15:56 UTCpostmortem

   # Podio Server took too long to respond – July 2, 2025 ## Summary of Impact On July 2nd 2025, part of Podio customers started facing high rate of server timeout errors when creating or updating application items. The delays and disruptions caused by the degraded server API performance were sporadic and lasting for several minutes each time. ## Root Cause On July 2nd 2025, our alert system noticed a sporadic increase in Podio related errors when executing workflows. In the meanwhile, the customer support team also received several reports for server errors while executing actions on app items – creating new or updating existing items. Both, the error rate increases and customer reports were intermittent, happening a couple of times during the day for several minutes and experienced by only part of Podio customers. The problem was traced to an end-user's workflow that was incorrectly configured and resulted in locking our database. This, in turn, made items management unavailable while the workflow execution was in progress. ## Mitigation After identifying the root cause, Podio team took the following actions: * Engineering reported the traced workflow * Customer support worked closely with the end-user to deactivate the workflow in order to mitigate the configuration issue. They also helped optimize the workflow to prevent this issue from re-occurring. The issue was confirmed resolved and fixed as of July 16th, 2025. ## Next Steps 1. Conduct review of Podio workflows and the specific workflow type that was the root cause for this incident 2. Optimize and improve performance of Podio workflows while processing high volume of data

1. 2025年6月19日 18:16 UTCinvestigating

   We are investigating customer reports of Podio being unavailable. We will provide updates here as soon as possible.

2. 2025年6月19日 18:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025年6月19日 19:21 UTCresolved

   This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on feedback from customers and our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/ We apologize for the impact of this issue for your business and are taking steps to reduce the likelihood of this occurring again in the future. We will share post-mortem details once we complete an internal review of events and analysis of the root cause.

1. 2025年6月16日 17:20 UTCinvestigating

   We are investigating customer reports of an issue impacting performance of certain background tasks like file imports/exports, calendar sync, and background cleanups. Users are likely to see delays in the affected operations. We will provide updates here with more details as soon as possible.

2. 2025年6月16日 18:30 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025年6月16日 19:05 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

4. 2025年6月16日 19:17 UTCmonitoring

   We are seeing better performance of background tasks based on team efforts to resolve and are actively monitoring.

5. 2025年6月16日 20:02 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio background tasks. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 2025年6月2日 12:01 UTCinvestigating

   We are continuing to investigate this issue. The Engineering team is engaged and working on a fix. We regret the inconvenience caused and are trying our best to get Podio Workflow Automation up and running again

2. 2025年6月2日 12:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025年6月2日 12:49 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

4. 2025年6月2日 14:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2025年6月2日 16:54 UTCresolved

   We have been monitoring the system for the past 2.5 hours and can confirm that all operations with Podio workflow automation are back to normal. Our team is relentlessly working to continue improving our infrastructure and avoid such issues in future. We apologize for the inconvenience caused by this issue and thank you for your patience and understanding.

1. 2025年5月9日 15:47 UTCinvestigating

   We are seeing delays in certain background operations like excel export, excel import, bulk calculations and cloning of apps. Our team is currently investigating the issue and we will update this page as soon as we know more.

2. 2025年5月9日 15:52 UTCidentified

   We have identified the issue and are in the process of mitigating the cause for these delays.

3. 2025年5月9日 16:51 UTCidentified

   We have applied a fix but it is taking a little longer to show effect. We continue monitoring the system and investigating more mitigation steps.

4. 2025年5月9日 19:56 UTCidentified

   We have performed a couple more optimizations. The background and bulk operations are picking up speed again. We believe the delay should soon be over.

5. 2025年5月9日 20:31 UTCmonitoring

   Our fix has started working and delays are reducing. We will continue monitoring the system to ensure the delays are completely resolved.

6. 2025年5月9日 22:41 UTCmonitoring

   Delays have reduced significantly. However, we will continue monitoring the system for a couple more hours to ensure all operations are back to normal.

7. 2025年5月10日 7:46 UTCresolved

   This incident has been resolved.

1. 2025年3月14日 17:39 UTCinvestigating

   We are currently investigating this issue.

2. 2025年3月14日 17:41 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025年3月14日 17:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025年3月14日 17:51 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2025年3月14日 18:08 UTCresolved

   This incident has been resolved.