Prisma Cloud の障害履歴

1. 2026年8月18日 12:41 UTCinvestigating

   現在、prisma CLOUD でログイン問題が発生しています。 認証プロバイダの発行により、2ファクター認証(2FA)は動作しません。 問題点を調査し、通常のログイン機能をできるだけ早く復元します.

2. 2026年8月18日 13:56 UTCidentified

   問題が特定され、修正が実装されています.

3. 2026年8月18日 14:19 UTCmonitoring

   修正を実装し、結果を監視しています.

4. 2026年8月18日 18:10 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月21日 9:21 UTCresolved

   prisma APPは一時的な性能の低下を経験しました。 問題が調査され、根本原因が特定され、是正措置が実施されました。 一部のユーザーに対して、サービスの不当性が短い期間に及ぼす可能性があります。 性能は回復され、適用は普通作動します.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月13日 8:25 UTCresolved

   prisma APP experienced a temporary performance degradation. The issue was investigated, the root cause was identified, and corrective actions were implemented. The degradation may have caused brief periods of service unavailability for some users. Performance has been restored, and the application is operating normally.

1. 2026年4月14日 6:36 UTCinvestigating

   We are currently investigating this issue.

2. 2026年4月14日 6:42 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026年4月14日 6:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026年4月14日 7:17 UTCresolved

   The incident has been fully resolved. The root cause was an error during scheduled infrastructure maintenance performed by our hosting provider. We have implemented technical safeguards to prevent similar issues in the future. In parallel, we are working with our hosting provider on additional organizational measures to further minimize such risks. We confirm that no data was lost and data consistency was not affected at any point. We sincerely apologize for any inconvenience caused and appreciate your patience.

1. 2026年1月28日 16:44 UTCinvestigating

   We are aware of an availability issue with our API and are working on a fix.

2. 2026年1月28日 16:44 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026年1月28日 17:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026年1月28日 17:46 UTCresolved

   This incident has been resolved.

1. 2025年4月14日 6:39 UTCinvestigating

   We are currently experiencing a data processing issue. Our team is fully engaged and making every effort to resolve the problem as quickly as possible.

2. 2025年4月14日 8:54 UTCinvestigating

   We are continuing to work on restoring prisma CLOUD functionality. We apologize for the inconvenience and will provide the next update at 10:00 AM UTC.

3. 2025年4月14日 9:33 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2025年4月14日 11:32 UTCidentified

   We have identified and fixed the root cause of the issue. However, our system needs additional time to process the accumulated data. We expect this process to be completed around 16:00 CEST / 2:00 PM UTC. After that, all data will be fully available again. We apologise for the inconvenience and appreciate your patience.

5. 2025年4月14日 14:16 UTCmonitoring

   prisma CLOUD is back online and we are closely monitoring the system to ensure stable operation. Thank you for your patience!

6. 2025年4月14日 16:46 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 2025年4月14日 16:46 UTCresolved

   This incident has been resolved.

1. 2025年4月8日 15:24 UTCidentified

   We are aware of an issue where detailed night overview data is unavailable in some cases due to processing issues. No data will be lost — our team is currently re-processing the affected entries. Updates will follow shortly.

2. 2025年4月8日 18:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025年4月8日 18:36 UTCresolved

   This incident has been resolved.

1. 2025年4月7日 10:05 UTCresolved

   On April 6th, around 08:00 AM CEST, during routine preparations for prisma CLOUD release on the next day, we experienced an incident in prisma CLOUD, which led to downtime from approximately 08:00 AM to 09:30 AM CEST. There were no further risks or issues. No customer data was lost. We apologize for the unplanned downtime.

1. 2024年11月16日 12:27 UTCresolved

   There was an unexpected downtime during infrastructure maintenance. The system was unavailable from 08:25 CET to 08:50 CET.

1. 2024年11月15日 11:43 UTCinvestigating

   We are currently investigating this issue.

2. 2024年11月15日 11:49 UTCresolved

   This incident has been resolved.

3. 2024年11月15日 11:50 UTCpostmortem

   The root cause of this issue was an unanticipated spike in traffic that exceeded our database's current capacity. While our systems are designed to scale dynamically, the load exceeded thresholds we had not optimized for, exposing areas in need of improvement.

1. 2024年10月11日 10:45 UTCinvestigating

   We are currently investigating this issue.

2. 2024年10月11日 11:28 UTCresolved

   One of our server experienced software problem and needed an attention of our hosting provider. prisma CLOUD was not available starting from ca. 12:00 CEST till 13:04 CEST.

1. 2024年10月8日 11:10 UTCresolved

   Between 22:30 and 23:30 our services were affected due to a firewall malfunction at out infrastructure provider.

1. 2024年6月18日 8:16 UTCinvestigating

   Starting 09:45 CEST, we are facing a downtime due to an outage at our infrastructure provider. The team is working on it. We will post the next update soon.

2. 2024年6月18日 8:18 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2024年6月18日 9:12 UTCmonitoring

   Our infrastructure provider has applied the fix. The services are now operational. We will continue to monitor our services.

4. 2024年6月18日 11:14 UTCresolved

   This incident has been resolved.

1. 2024年1月10日 15:28 UTCresolved

   We updated our auth component and kept the old API tokens valid until the end of Mar 2024. Some very old tokens may have failed the auth. It was fully resolved.

1. 2024年1月10日 15:20 UTCresolved

   A temporary slow-down since the prisma CLOUD service now provides the device configuration via external API. For this reason, we had to make the full re-calculation of our config records (just once). We increased the number of calculators to keep the normal speed. Fully resolved by now.

1. 2023年10月10日 6:35 UTCidentified

   Starting 5:15 UTC our infrastructure provider has reported problems with services. We have identified the issue and are on it.

2. 2023年10月10日 7:31 UTCresolved

   This incident has been resolved.

1. 2023年9月16日 7:54 UTCresolved

   It was temporary impossible to create reports. The issue was fixed 15.09.2023 at 05:02 UTC.

1. 2023年8月29日 12:02 UTCresolved

   From 22:09, Aug 28 to 06:51, Aug 29 UTC, the data was being processed with a delay, which resulted as temporary inability to create reports. The problem was caught and fixed first thing in the UTC morning. Please accept our apologies for any inconvenience it might have caused.

1. 2022年12月21日 13:06 UTCinvestigating

   Due to connectivity issues from our GSM provider, some devices fail to communicate. We are investigating the cause

2. 2022年12月21日 13:45 UTCresolved

   This incident has been resolved.

1. 2022年7月19日 13:07 UTCidentified

   Our Infrastructure provider is facing system issues. We are working on it

2. 2022年7月19日 15:50 UTCmonitoring

   A fix has been implemented, We are monitoring the results

3. 2022年7月19日 15:51 UTCmonitoring

   Our infrastructure provider informed us, that the issue is resolved. We are continuing to monitor the system for any further issues.

4. 2022年7月19日 17:12 UTCresolved

   This incidence has been resolved