Proemion の障害履歴

1. 2026年10月22日 9:35 UTCresolved

   2 つの広く広告された PHP 脆弱性 CVE-2026-109618 および CVE-2026-109619 に関して、Proemion は、DataPlatform または ancillary システムのいずれかの部分で影響を受ける技術を使用しないことを明確にします。 10月21日13:05 CESTの脆弱性を認識し、Proemionのウェブサイトに限られたリスクを評価するために、直ちに内部で調整しました。 ウェブサイトの静的コピーをセットアップし、パッチが提供され、インストールされるまでオフラインでサービスを取りました。 また、Webサイトを取り戻す前に12hクールダウン時間を待たしました。 脆弱性がウェブサイトに対して正常に使用されるという証拠はありません。 プロエミオンのウェブサイトは、他のサービスに関連していない別のインフラストラクチャで動作します。 このステートメントは、その目的に必要なすべての顧客に公開します.

公式のインシデント更新を自動翻訳しています。

1. 2026年10月15日 10:17 UTCmonitoring

   12oct2026 と 15oct2026 DataPlatform の間では、メールの送信に失敗しました.

2. 2026年10月15日 10:18 UTCmonitoring

   今後の問題がないか引き続き監視しています。

3. 2026年10月15日 10:21 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年10月15日 10:14 UTCresolved

   12oct2026 と 15oct2026 DataPlatform の間では、メールの送信に失敗しました。 根本原因を特定し、修正しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年9月29日 11:47 UTCinvestigating

   REST API は現在利用できません。 課題に積極的に取り組みます.

2. 2026年9月29日 11:49 UTCmonitoring

   修正を識別し、展開しています。 サービスを監視しています.

3. 2026年9月29日 14:29 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年2月2日 12:25 UTCidentified

   Accessing Statuspage via the API is failing currently which is causing system metrics not to be updated. We are monitoring the issue currently while Statuspage is actively working on the fix.

2. 2026年2月2日 15:39 UTCmonitoring

   We have created new Statuspage API keys and updated our integrations and system metrics are now showing correctly in our statuspage. We will continue to monitor the incident while Statuspage continues working on a permanent fix.

3. 2026年2月3日 8:11 UTCidentified

   Statuspage has identified an issue affecting Statuspage System Metrics charts and for the time has disabled the System Metrics functionality.

4. 2026年2月4日 9:01 UTCmonitoring

   Issue is still ongoing. Statuspage System Metrics remain disabled. We will continue to monitor the incident while Statuspage continues working on a permanent fix.

5. 2026年2月5日 14:19 UTCmonitoring

   Issue is still ongoing. Statuspage System Metrics remain disabled. Statuspage will provide further updates by early next week.

6. 2026年2月10日 11:54 UTCresolved

   Statuspage has disabled System Metrics indefinitely and as such they have been removed from our page. If Statuspage enables them in the future, we will show them again.

1. 2025年11月5日 9:11 UTCinvestigating

   We are experiencing a local outage of the system linked to DataPlatform that serves for device activation processes like GoLive, Tariff Change, Contract Renewal and the hosting contract overview. The device activation functions (Go Live, Tariff Change, Renewals, Cancellation) on DataPortal and REST API are currently not possible. Also the hosting contract overview on Data Portal and REST API may not show all details. Our engineers are working on restoring the functionality.

2. 2025年11月5日 12:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025年11月5日 15:30 UTCresolved

   This incident has been resolved.

1. 2025年9月12日 4:23 UTCinvestigating

   The services importing data from 3rd party platforms including AEMP imports are down, we are investigating the root cause.

2. 2025年9月12日 6:32 UTCidentified

   Root cause identified. Our engineers are working on fixing it.

3. 2025年9月12日 7:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025年9月12日 8:15 UTCresolved

   This incident has been resolved.

1. 2025年6月26日 14:45 UTCidentified

   New device activation (go-live) currently has a problem, we are recovering the services.

2. 2025年6月26日 16:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025年6月26日 17:14 UTCresolved

   This incident has been resolved.

1. 2025年4月8日 8:14 UTCinvestigating

   New device activations (go-live) currently has a problem, we are recovering the services.

2. 2025年4月8日 8:33 UTCmonitoring

   We have identified the root case and deployed a work-around. We are monitoring the situation.

3. 2025年4月8日 10:22 UTCresolved

   This incident has been resolved.

1. 2025年3月19日 13:14 UTCidentified

   We are experiencing delays during the Go Live on DataPortal and REST API. We still have a record of all the requests and we will make sure that all of them are addressed. But due to a problem with one of our partners we are experiencing delays.

2. 2025年3月20日 6:55 UTCmonitoring

   A work-around has been implemented, we are monitoring the go live requests.

3. 2025年3月20日 15:39 UTCresolved

   The work-around is active. Go Live requests are being handled normally again. Previously incomplete requests will be completed manually by the Proemion team.

1. 2025年3月19日 13:13 UTCresolved

   We are experiencing delays during the Go Live on DataPortal and REST API. We still have a record of all the requests and we will make sure that all of them are addressed. But due to a problem with one of our partners we are experiencing delays.

1. 2025年2月19日 13:11 UTCinvestigating

   We have noticed a problem with one of our SIM providers. We are monitoring the new telematic unit activation requests from our customers and are working with the SIM provider to activate them as soon as possible. Already activated telematics units are fully operational.

2. 2025年2月19日 13:23 UTCidentified

   The SIM provider has identified the problem and is working on fixing it.

3. 2025年2月20日 4:58 UTCidentified

   The third-party acknowledged the issue and suggested a workaround which we are considering.

4. 2025年2月21日 7:11 UTCmonitoring

   The work-around has been active since yesterday night, we are monitoring the SIM card activations.

5. 2025年2月21日 9:00 UTCresolved

   This incident has been resolved.

1. 2025年1月31日 8:38 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 2025年1月31日 10:10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025年1月31日 12:26 UTCresolved

   This incident has been resolved.

1. 2024年11月14日 14:22 UTCinvestigating

   We're experiencing an elevated level of API errors and are currently looking into the issue.

2. 2024年11月14日 14:24 UTCinvestigating

   We are continuing to investigate this issue.

3. 2024年11月14日 14:41 UTCmonitoring

   We have restored service, it's fully operational. We are monitoring for any more adverse impact.

4. 2024年11月14日 15:11 UTCresolved

   The incident has been resolved, we have identified the root cause.

1. 2024年7月30日 8:01 UTCidentified

   At 00:41 CEST Digicert notified us of the following incident: https://www.digicert.com/support/certificate-revocation-incident We promptly verified that we were affected and are taking the necessary steps as instructed by Digicert to reissue and deploy new certificates. Based on previous experience with certificate renewals and rollouts we are confident that we can deploy new certificates before the revocation goes into effect. We expect no interruptions to services. We will post regular updates on this incident during the day.

2. 2024年7月30日 9:15 UTCmonitoring

   Certificates have been renewed and are being deployed and we continue to monitor all systems for any issues.

3. 2024年7月30日 11:11 UTCresolved

   This incident has been resolved.

1. 2024年5月6日 10:50 UTCinvestigating

   We are currently investigating this issue.

2. 2024年5月6日 10:50 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2024年5月6日 10:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2024年5月6日 13:57 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2024年5月7日 7:27 UTCresolved

   This incident has been resolved.

1. 2023年10月11日 10:23 UTCidentified

   Due to a power outage the new TCU activation functionality is currently not working. We have identified the root cause and are actively working to restore service.

2. 2023年10月11日 10:31 UTCidentified

   We found that the power outage also affects the availability of our real-time connectivity solution. We are continuing our work to restore service.

3. 2023年10月11日 11:00 UTCmonitoring

   All services should now be operational. We are closely monitoring them.

4. 2023年10月11日 13:19 UTCresolved

   This incident has been resolved.

1. 2023年2月21日 7:21 UTCinvestigating

   We are experiencing a full system outage of the DataPlatform after our deployment today. Our engineers are working on a solution. We will update this notification as soon as we have more information.

2. 2023年2月21日 7:22 UTCinvestigating

   We are continuing to investigate this issue.

3. 2023年2月21日 7:33 UTCmonitoring

   DataPlatform is back online. We are monitoring the situation.

4. 2023年2月21日 9:44 UTCresolved

   The metrics are stable and back at normal levels. The incident is resolved.

1. 2022年7月20日 7:48 UTCinvestigating

   We are suffering packet loss in our connectivity in one of our data centers which might affect or slow down realtime connections. Data import from third party systems may be delayed, too. We are working on it and give feedback as soon as possible.

2. 2022年7月20日 9:34 UTCidentified

   One of our internet provider is currently affected by a large-scale disturbance. We continue to work together with them to resolve the issue and to minimize the impact.

3. 2022年7月20日 11:31 UTCidentified

   Issue is still ongoing. We continue to work with our internet providers to resolve the issue while monitoring the health of our services.

4. 2022年7月20日 20:33 UTCmonitoring

   We are no longer suffering packet loss when accessing our services. We are still monitoring the situation and will continue to work to minimize any issues that may surface.

5. 2022年7月21日 10:51 UTCresolved

   There have been no issues since yesterday afternoon. We also have confirmation from our internet providers that they are no longer experiencing any issues. In total we experienced a bit under 12 hours of degraded performance which may have caused slowness accessing our Data Portal and the RealTime Dashboard. No data was lost at any time during the incident.

1. 2021年3月5日 11:47 UTCinvestigating

   We are experiencing our Standard Portal is not accessible. Our engineers are investigating the issue.

2. 2021年3月5日 11:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2021年3月5日 11:49 UTCmonitoring

   Our engineers implemented a fix. We are constantly monitoring availability.

4. 2021年3月5日 13:24 UTCresolved

   This incident has been resolved.