Project44 の障害履歴

1. 2026年9月1日 16:53 UTCinvestigating

   親愛なる顧客、 現在、NAプロダクションの全てのLTLサービスに問題が起きています。これにより、複数の顧客に対してのリクエストが失敗しています。 事件に分類されています。 ロールバックは現在、問題の解決に進んでおり、エンジニアリングチームはこれを優先的に処理しています。 今後もアップデートを提供してまいります。 お問い合わせ,

2. 2026年9月1日 17:03 UTCmonitoring

   親愛なる顧客、 修正を実装し、結果を監視しています。 当社では、NA Production の全ての LTL サービス問題のロールバックを配備し、すべてのお客様の要求が正常に処理されていることを確認するために、システムを密接に監視しています。 完全な解像度を確認できると、さらにアップデートを行います。 お問い合わせ カスタマーサポート

3. 2026年9月1日 17:23 UTCmonitoring

   今後の問題がないか引き続き監視しています。

4. 2026年9月1日 18:20 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年9月1日 16:45 UTCinvestigating

   親愛なる顧客、 現在、キャリア利用者が、キャリアテナントと共有した出荷に対して、可視性の目的で共有できない移動プラットフォームの問題が発生しています。 当社のエンジニアリングチームは、この問題を優先的に調査し、利用可能なアップデートをここに提供いたします。 お問い合わせ カスタマーサポート

2. 2026年9月1日 17:21 UTCinvestigating

   親愛なる顧客、 当社のエンジニアリングチームは、問題を特定し、修正に積極的に取り組んでいます。 これからも、更なる進展を続けてまいります。 お問い合わせ カスタマーサポート

3. 2026年9月1日 17:21 UTCidentified

   親愛なる顧客、 当社のエンジニアリングチームは、問題を特定し、修正に積極的に取り組んでいます。 これからも、更なる進展を続けてまいります。 お問い合わせ カスタマーサポート

4. 2026年9月1日 18:27 UTCmonitoring

   親愛なる顧客、 当社のエンジニアリングチームは、修正を実施し、共有可視性のために再処理を必要とする出荷を再処理しています。 解決したら、ここで更新します。 お問い合わせ カスタマーサポート

5. 2026年9月1日 21:51 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年8月26日 11:41 UTCinvestigating

   親愛なる顧客、 現在、CTTサービスをご利用のお客様に影響を及ぼす可能性があるコンテナトラック&トレース(CTT)システムに影響する混乱が発生しています。 誠に申し訳ございませんが、ご迷惑をおかけいたしますが、何卒ご了承くださいますようお願い申し上げます。 当社のエンジニアリングチームは、問題を積極的に調査し、可能な限り迅速に解決するために取り組んでいます。 組織として、お客様に信頼され、高可用性サービスを提供することにコミットしています。 ご不明な点がございましたら、[email protected]までお気軽にお問い合わせください。 今後とも宜しくお願い申し上げます。 ベストガード、 カスタマーサポート

2. 2026年8月26日 16:59 UTCmonitoring

   親愛なる顧客、 当社のエンジニアリングチームは、コンテナトラック&トレース(CTT)システムに影響を及ぼす混乱の原因を特定し、解像度が実装されています。 当社は、サービスが期待どおりに稼働し続けることを確実にするために、システムを密接に監視しています。 誠に勝手ながら、誠に有難うございます。 今後も最新情報を発信し、提供してまいりますので、よろしくお願い申し上げます。 組織として、お客様に信頼され、高可用性サービスを提供することにコミットしています。 ご不明な点がございましたら、[email protected]までお気軽にお問い合わせください。 ベストガード、 カスタマーサポート

3. 2026年8月27日 9:25 UTCresolved

   親愛なる顧客、 コンテナ・トラック&トレース(CTT)システムに影響を及ぼす混乱が解決しました。 当社のエンジニアリングチームは、影響を受けたサービスが正常に戻ってきたことを確認し、コンテナトラック&トレース(CTT)システムが期待どおり動作していることを検証しました。 誠に申し訳ございませんが、この問題が原因となり、ご理解とご協力をお願い致します。 組織として、お客様に信頼され、高可用性サービスを提供することにコミットしています。 ご不明な点がございましたら、[email protected]までお気軽にお問い合わせください。 今後とも宜しくお願い申し上げます。 ベストガード、 カスタマーサポート

公式のインシデント更新を自動翻訳しています。

1. 2026年7月27日 11:51 UTCinvestigating

   親愛なる顧客、 現在、海上輸送データの処理に遅れが生じています。 その結果、移動中の出荷更新が遅れる可能性があります。 現時点では、最新の出荷データは引き続きCTTで利用可能になりますが、移動中の出荷更新は遅延する場合があります。 当社のエンジニアリングチームは、問題を積極的に調査し、通常のサービスを回復するために働いています。 組織として、お客様に信頼され、高可用性サービスを提供することにコミットしています。 ご不明な点がございましたら、[email protected]までお気軽にお問い合わせください。 今後とも宜しくお願い申し上げます。 お問い合わせ カスタマーサポート

2. 2026年7月27日 17:29 UTCmonitoring

   親愛なる顧客、 当社のエンジニアリングチームは、海上輸送データに影響を及ぼす遅延の原因を特定し、その解決方法を策定しました。 当社は、サービスが期待どおりに稼働し続けることを確実にするために、システムを密接に監視しています。 誠に有難うございますので、ご理解とご協力をお願い申し上げます。 今後も最新情報を発信し、提供してまいりますので、よろしくお願い申し上げます。 組織として、お客様に信頼され、高可用性サービスを提供することにコミットしています。 ご不明な点がございましたら、[email protected]までお気軽にお問い合わせください。 ベストガード、 カスタマーサポート

3. 2026年7月28日 10:06 UTCresolved

   親愛なる顧客、 海上輸送データの処理に遅れが生じている問題が解決しました。 当社のエンジニアリングチームは、処理が正常に戻ってきたことを確認し、出荷の更新は、移動とCTTの両方で期待どおりに流れています。 影響を受けたサービスは正常に動作していることが確認されています。 誠に有難うございますが、この問題が原因となり、ご理解のほどよろしくお願い申し上げます。 組織として、お客様に信頼され、高可用性サービスを提供することにコミットしています。 ご不明な点がございましたら、[email protected]までお気軽にお問い合わせください。 今後とも宜しくお願い申し上げます。 ベストガード、 カスタマーサポート

公式のインシデント更新を自動翻訳しています。

1. 2026年7月8日 18:12 UTCinvestigating

   Dear Valued Customer, We are currently investigating an issue affecting Movement in the NA Production environment. Some customers using specific internet service providers (ISPs) may be unable to log in to Movement. Our engineering team is actively investigating the issue and working to identify the root cause. We apologize for the inconvenience and appreciate your patience as we work to restore normal service. If you have any questions, please contact [email protected]. Best Regards, Customer Support Team

2. 2026年7月8日 20:01 UTCidentified

   Dear Valued Customer, We are continuing to investigate an issue affecting Movement in the NA Production environment. Based on our investigation, we have narrowed the issue to customers using Spectrum and Xfinity as their internet service provider (ISP), who may be unable to log in to Movement. We are actively working with Spectrum and Xfinity to help resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience as we work toward a resolution. If you have any questions, please contact [email protected]. Best Regards, Customer Support Team

3. 2026年7月9日 15:22 UTCresolved

   Dear Valued Customer, The issue affecting Movement login in the NA Production environment has been resolved. Our investigation determined that the issue impacted some customers using specific internet service providers (ISPs). We have confirmed that affected users are now able to successfully log in to Movement, and service has been restored. We apologize for the inconvenience and appreciate your patience throughout this incident. If you continue to experience login issues, please contact **[[email protected]](mailto:[email protected])**. Best Regards, Customer Support Team

1. 2026年6月30日 19:53 UTCinvestigating

   Dear Valued Customer, We are currently experiencing an issue affecting Driver Text Messaging in Yard Management (YMS). Customers may experience delays or failures in outbound SMS notifications to drivers. As a result, driver text messages may remain in a pending state and not be delivered. Current Status: Our engineering team is actively investigating the issue and working to restore the service as quickly as possible. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue. If you have any questions, please contact [email protected]. Best Regards, Customer Support Team

2. 2026年7月1日 12:28 UTCmonitoring

   Dear Valued Customer, Our Engineering team has implemented a fix for the Driver Text Messaging issue. The functionality is now operating normally, and we are actively monitoring the system to ensure continued stability. Regards, Customer Support Team

3. 2026年7月2日 3:51 UTCresolved

   Dear Valued Customer, We are pleased to inform you that the issue affecting the Driver Text Messaging functionality has been fully resolved, and the service is now operating normally. Our engineering team identified the root cause of the issue and implemented the necessary corrective actions to restore full functionality. Users should now be able to send and receive driver text messages as expected without any further disruption. We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding throughout this incident. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or continue to experience any issues, please do not hesitate to contact us at [email protected]. Best Regards, Customer Support Team

1. 2026年6月25日 17:19 UTCinvestigating

   Dear Valued Customer, We are currently investigating an issue affecting the Driveview App in the North America and Europe production environment, which is preventing drivers from starting tracking for shipments. The service is partially affected, and we are working to identify the root cause and restore full functionality as quickly as possible. At this time, shipment tracking initiation may be unavailable for some users. We appreciate your patience as we resolve this issue. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Best Regards Customer Support Team

2. 2026年6月25日 17:20 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026年6月25日 17:45 UTCresolved

   Dear Valued Customer, The issue affecting the DriveView App in the North America and Europe production environments has been resolved. Our team has implemented the necessary fixes, and the service has been fully restored. Drivers should now be able to successfully start tracking for shipments, and shipment tracking initiation is functioning as expected. We sincerely appreciate your patience and understanding while we worked to resolve this issue. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you continue to experience any issues or have any questions, please do not hesitate to contact us at [email protected]. Best Regards Customer Support Team

1. 2026年6月17日 19:52 UTCidentified

   親愛なる顧客、 最近の FedEx-mandated 移行を Webhook ベースのイベント配信に続いて、Project44 は、Last Mile 出荷のサブセットに影響を与えるいくつかの問題を特定しました。 私たちは、追跡しているものや、物事がどこにあるかを完全に可視化するために、これを積極的に共有しています。 アクション 必須 お客様からの対応はしておりません。 既知の問題- •追跡イベントの欠如 — 一部の出荷は、Webhookに加入した後、イベントを受信していないため、スケジュールされた状態またはIn Transit状態に立ち往生する可能性があります。 • ミスイベントの場所と/またはUTCオフセット — 一部の出荷では、場所やUTCオフセットデータなしでイベントを受け取ります。 これは、配信されたイベントで最も一般的に見られ、この情報に依存する配信タイムスタンプの精度とダウンストリームのレポートやワークフローに影響を与えることができます。 •ステータスマッピング修正 — webhookは、システムにまだマップされていない新しい例外コードを導入しています。また、正しくフラグを立てるのではなく、標準のIn Transitイベントとして、一部の出荷例外をサーフェスに与えています。 • 配信されたステータスを上回るEDD — 少数のケースでは、配信イベントが既に受け継がれてきた後、見積り日(EDD)が更新されます。 プロジェクト44は、FedExのテクニカルサポートと社内エンジニアリングチームと連携し、各項目を調査・解決します。 有意義な発展が分かち合い、アップデートを提供致します。 誠に有難うございます。 project44 では、お客様に信頼され、高可用性サービスを提供することにコミットしています。 ご不明な点がございましたら、[email protected]までお気軽にお問い合わせください。 最高の点、 カスタマーサポートチーム プロジェクト44

2. 2026年7月23日 12:26 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年5月18日 9:32 UTCinvestigating

   Dear Valued Customer, We are currently experiencing a global issue affecting the Movement Export (Emails) functionality. As a result, users may be unable to receive movement-related emails for export and other purposes at this time. Our team is actively investigating the issue and working to restore the service as quickly as possible. We will continue to provide updates as more information becomes available and once the service has been fully restored. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding while we work toward resolution. As an organization, we remain committed to delivering reliable and highly available services to our customers. If you have any questions or require further assistance, please do not hesitate to contact us at [email protected]. Best Regards Customer Support Team

2. 2026年5月18日 17:00 UTCidentified

   Dear Valued Customer, We would like to provide an update regarding the ongoing issue affecting the Movement Export (Emails) functionality. Our engineering team has identified the underlying issue and is actively working on remediation efforts to restore the service. At this time, users may continue to experience delays or failures in receiving movement-related emails for export and other operational purposes, while all other platform functionality continues to operate as expected. We are closely monitoring the situation and continuing to work toward full resolution. We will continue to share further updates as additional information becomes available and once the service has been fully restored. We sincerely apologize for the inconvenience caused and greatly appreciate your continued patience and understanding while we work to resolve this matter. If you have any questions or require further assistance, please do not hesitate to contact us at [email protected]. Best Regards Customer Support Team

3. 2026年5月19日 4:47 UTCidentified

   Dear Valued Customer, We would like to provide a further update regarding the ongoing issue impacting the Movement Export (Emails) functionality. Our engineering team continues to actively investigate and work toward full remediation of the identified issue. At this time, users may still experience delays or failures in receiving movement-related export emails and other operational email notifications. All other platform functionality continues to operate as expected. Our teams remain fully engaged in monitoring system behavior, validating corrective actions, and working to restore the affected service as quickly and safely as possible. We will continue to provide updates as additional information becomes available and once full service restoration has been confirmed. We sincerely apologize for the continued inconvenience and appreciate your patience and understanding while we work through this issue. If you have any questions or require further assistance, please contact us at support@project44.

4. 2026年5月19日 11:23 UTCresolved

   Dear Valued Customer, We are pleased to inform you that the issue affecting the Movement Export (Emails) functionality has been fully resolved, and the service is now operating normally. Our engineering team identified the root cause of the issue and implemented the necessary corrective actions to restore full functionality. Users should now be able to successfully receive movement-related export emails and other operational email notifications without further disruption. We sincerely apologize for the inconvenience caused and appreciate your patience and understanding throughout this incident. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or continue to experience any issues, please do not hesitate to contact us at [email protected]. Best Regards Customer Support Team

1. 2026年5月8日 10:55 UTCidentified

   Dear valued Customer, We are currently experiencing a global outage affecting the CSS (Sailing Schedules) product. As a result, CSS is currently unavailable. Our team has identified the root cause of the issue and is actively working to restore service. We will provide further updates as soon as the service is back online. We apologize for any inconvenience this may cause and appreciate your patience as we resolve the issue. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected].

2. 2026年5月8日 12:14 UTCresolved

   Dear valued Customer, We are pleased to inform you that the issue affecting the CSS (Sailing Schedules) product has been fully resolved, and the service is now available. Our team identified the root cause of the outage and implemented the necessary fixes to restore full functionality. The incident has been resolved completely. We sincerely apologize for the inconvenience caused and appreciate your patience and understanding throughout the incident. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or continue to experience any issues, please don't hesitate to contact us at [email protected]. Best Regards Customer Support Team

1. 2026年5月8日 8:43 UTCinvestigating

   Dear Valued Customer, We are currently experiencing a temporary issue affecting access to the ghTrack portal due to a license expiration from our third-party service provider. Our engineering team is actively working to resolve the issue, and we are treating this as a priority. We will continue to provide updates as more information becomes available. As always, we are committed to providing reliable and high-availability service. If you have any questions, please reach out to [email protected].

2. 2026年5月8日 9:16 UTCmonitoring

   Dear Valued Customer, The issue affecting access to the ghTrack portal, caused by a license expiration from our third-party service provider, has now been resolved. Our engineering team is actively monitoring the system to ensure continued stability and performance. At this time, services are operating normally. We will continue to keep a close watch and provide updates if any new information arises. As always, we are committed to providing reliable and high-availability service. If you have any questions, please reach out to [email protected].

3. 2026年5月8日 9:42 UTCresolved

   Dear Valued Customer, The issue affecting access to the ghTrack portal, caused by a license expiration from our third-party service provider, has been fully resolved. All services are now operating normally, and our systems remain stable following a period of monitoring. We appreciate your patience and understanding while we worked to restore service. As always, we are committed to providing reliable and high-availability service. If you have any questions, please reach out to [email protected].

1. 2026年5月5日 17:06 UTCidentified

   Dear Valued Customer, We are currently investigating an issue affecting SMS notifications across both Appointment Manager and the DriveView app in the North America region. Drivers in NA region are not receiving text messages at this time. The issue has been traced to our upstream SMS service provider. Our engineering team is actively engaged with the provider to determine the cause and restore service as quickly as possible. Other Appointment Manager and DriveView functionality remains available. We will share another update as soon as we have more information. Regards, Customer Support.

2. 2026年5月6日 7:15 UTCidentified

   Dear Valued Customer, We would like to provide an update on the ongoing SMS notification issue affecting Appointment Manager and the DriveView app in the North America region, which has been identified by our upstream SMS service provider as related to toll-free number verification and is currently under priority review by their dedicated verification team. Currently, SMS/text message notifications remain unavailable in the North America region, while all other Appointment Manager and DriveView functionality continues to operate normally. We are closely monitoring progress with our provider and will share further updates as soon as there is a change in status or a more precise estimated resolution time, and we sincerely apologize for the inconvenience while appreciating your continued patience as we work to resolve this issue as quickly as possible. Regards, Customer Support.

3. 2026年5月6日 13:40 UTCidentified

   Dear Valued Customer, We would like to provide an update on the ongoing SMS notification issue affecting Appointment Manager and the DriveView app in the North America region. The issue, related to toll-free number verification by our upstream SMS provider, remains under priority review by their dedicated verification team. Currently, SMS/text message notifications continue to be unavailable in the North America region, while all other functionalities of Appointment Manager and DriveView continues to operate normally. We remain in close coordination with our provider and are actively monitoring progress. We will provide further updates as soon as there is any change in status or a more precise estimated time for resolution.We sincerely apologize for the inconvenience and greatly appreciate your continued patience and understanding. Regards, Customer Support.

4. 2026年5月6日 22:25 UTCidentified

   Dear Valued Customer, We would like to provide an update regarding the ongoing SMS notification issue affecting Appointment Manager and the DriveView app in the North America region. Following discussions with our upstream SMS providers, the required remediation steps have been completed and are currently under expedited review by their verification teams. In parallel, backend code changes to route US-region traffic through an alternate provider have also been completed and successfully tested. The corresponding number registration process is currently under review by the provider. At this time, SMS/text message notifications in the North America region continue to remain unavailable while these verification and registration processes are being finalized. All other functionalities of Appointment Manager and DriveView continue to operate normally. We remain in close coordination with both providers and are actively following up to expedite resolution. We will share further updates as soon as there is any change in status or a more precise estimated timeline for restoration of SMS services. We sincerely apologize for the inconvenience and greatly appreciate your continued patience and understanding. Regards, Customer Support

5. 2026年5月7日 7:32 UTCidentified

   Dear Valued Customer, We would like to provide an update regarding the ongoing SMS notification issue affecting Appointment Manager, Yard Visibility and the DriveView app in the North America region. The required remediation steps have been completed; however, they remain under review by our upstream SMS providers’ verification teams. In parallel, the number registration process for the alternate SMS provider is also still under review. We continue to actively track this issue and are treating it as a high priority. Our teams are exploring all possible options to expedite the review and resolution process and are closely following up with the providers. At this time, SMS/text message notifications in the North America region remain unavailable while these processes are being finalized. All other functionalities of Appointment Manager and DriveView continue to operate normally. We will provide further updates as soon as there is any progress or a clearer timeline for restoration. We sincerely apologize for the inconvenience and appreciate your continued patience and understanding. Regards, Customer Support

6. 2026年5月7日 17:49 UTCidentified

   Dear Valued Customer, Our engineering team is actively collaborating with our upstream SMS service provider and has prioritized resolution of this issue. We will continue to share updates as more information becomes available. Thank you for your patience and understanding. Regards, Customer Support.

7. 2026年5月8日 6:30 UTCidentified

   Dear Valued Customer, Our engineering team is currently working with our upstream SMS service provider and has prioritized resolution of this issue. We will continue to share updates as more information becomes available. Thank you for your patience and understanding. Regards, Customer Support.

8. 2026年5月8日 15:51 UTCresolved

   Dear Valued Customer, We are pleased to inform you that the issue has been resolved and services are now fully restored. SMS messages are being delivered successfully, and the platform is operating normally. We sincerely appreciate your patience and understanding while our engineering team worked with the upstream SMS service provider to address the issue. If you continue to experience any problems, please feel free to contact our support team. Regards, Customer Support

1. 2026年5月4日 15:26 UTCidentified

   Dear Valued Customer, The carrier PYLE (A.DuiePYLE) is currently experiencing an API disruption on their end. As a result, rating and dispatch functionalities are impacted. Our team is actively monitoring the situation and we will share further updates as soon as more information becomes available. Regards, Customer Support

2. 2026年5月4日 20:06 UTCresolved

   Dear Valued Customer, The issue from the carrier PYLE (A.DuiePYLE) has been resolved. Regards, Customer Support

1. 2026年4月30日 22:00 UTCinvestigating

   Dear Valued Customer, We are currently experiencing a partial service disruption affecting the Appointment Manager in our North America Production environment. Some customers may find that their shipments are not being processed as expected. Our team is actively investigating the root cause and working to restore full functionality as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we resolve this issue. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer support.

2. 2026年4月30日 22:59 UTCmonitoring

   Dear Valued Customer, A fix has been implemented for the Appointment Manager partial service disruption in the North America Production environment. Our teams are actively monitoring the system to ensure continued stability, and shipments should now be processing as expected. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

3. 2026年5月1日 0:32 UTCresolved

   Dear Valued Customer, The issue affecting the Appointment Manager in our North America Production environment has been resolved. All services are now functioning as expected, and shipments are being processed normally. As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at [email protected]. Regards,
Customer Support

1. 2026年4月29日 15:48 UTCidentified

   Dear Valued Customer, We have been notified by the carrier TForce that they are currently experiencing a system outage impacting rating services. Our team is actively monitoring the situation and we will provide further updates as soon as additional information is received from the carrier. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

2. 2026年4月29日 16:20 UTCresolved

   Dear Valued Customer, Tforce has confirmed that their system has been restored. Regards, Customer Support

1. 2026年4月29日 9:46 UTCinvestigating

   Dear valued Customer, We are currently experiencing delays in tracking updates for all modes (Truckload, LTL, Ocean, and other tracking services) within our EU Production environment. Our team is actively working to resolve the issue, and a roll-back is in progress to restore normal update intervals. At this time, customers in the EU region may see delayed tracking information across all channels. We appreciate your patience and understanding while we work to resolve this as quickly as possible. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected].

2. 2026年4月29日 13:38 UTCmonitoring

   Dear Valued Customer, Our engineering team is actively monitoring system stability and will continue to provide updates as more information becomes available. Regards, Customer Support

3. 2026年4月29日 20:26 UTCmonitoring

   Dear Valued Customer, Our engineering team continues to closely monitor system stability and will share updates as additional information becomes available. Regards, Customer Support

4. 2026年4月30日 4:53 UTCmonitoring

   Dear Valued Customer, Our engineering team continues to closely monitor the system, and stability is being observed. Tracking updates are gradually returning to normal intervals across all modes in the EU Production environment. We will continue to monitor the situation closely and share further updates as more information becomes available. Regards, Customer Support

5. 2026年4月30日 8:11 UTCmonitoring

   Dear Valued Customer, The issue remains under monitoring. While most services have stabilized, Truckload tracking in the EU has not yet fully recovered. Our engineering team continues to closely monitor the situation and will provide further updates as needed. Regards, Customer Support

6. 2026年4月30日 14:15 UTCmonitoring

   Dear Valued Customer, The system is stable and operating as expected; however, Truckload tracking in the EU region is still in the process of recovery. We will continue to closely monitor the situation to ensure everything is functioning as expected. Thank you for your continued patience and understanding. Regards, Customer Support

7. 2026年4月30日 20:09 UTCresolved

   Dear Valued Customer, All services are now functioning as expected, and system stability has been fully restored. As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at [email protected]. Thank you for your patience and continued trust. Regards, Customer Support

1. 2026年4月16日 20:01 UTCidentified

   Dear Valued Customer, We are currently experiencing an issue affecting Yard Management System (YMS) . Users may experience errors when attempting to move tasks or spots on the tablets. Our engineering team has identified the issue and is actively working on a fix. As an organization, we remain committed to delivering reliable and highly available services. Should you have any questions, please feel free to contact us at [email protected] Regards, Customer support.

2. 2026年4月16日 21:46 UTCmonitoring

   Dear Valued Customer, The reported issue has been successfully mitigated, and the system is currently stable. Our team will continue to monitor closely to ensure ongoing stability. As an organization, we remain committed to delivering reliable and highly available services. Should you have any questions, please feel free to contact us at [email protected] Thank you for your continued patience and understanding. Regards, Customer Support.

3. 2026年4月16日 23:27 UTCresolved

   Dear Valued Customer, The Issue: YMS system displayed "invalid task to location" error during task moves has been resolved, The root cause has been addressed, and remediation steps have been applied and all affected services are now operating normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

1. 2026年4月6日 18:36 UTCidentified

   Dear Valued Customer, We are currently experiencing an issue affecting the Tracking Page in Getconvey within our North America production environment. Some users may encounter intermittent time-out errors when accessing the project44 Tracking Page. Our team has identified the underlying cause and is actively working to implement a fix. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer Support.

2. 2026年4月6日 20:45 UTCmonitoring

   Dear Valued Customer, The reported issue has been successfully mitigated, and the system is currently stable. Our team will continue to monitor closely to ensure ongoing stability. As an organization, we remain committed to delivering reliable and highly available services. Should you have any questions, please feel free to contact us at [email protected] Thank you for your continued patience and understanding. Regards, Customer Support.

3. 2026年4月7日 10:29 UTCresolved

   Dear Valued Customer, The issue affecting the Tracking Page in Getconvey within our North America production environment has been resolved. The project44 Tracking Page is now functioning normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

1. 2026年4月2日 20:30 UTCinvestigating

   Dear Valued Customer, We are currently investigating an issue affecting our Last Mile product. Some customers may experience delays when attempting to submit and process orders, resulting in slower-than-usual system performance. Our engineering team is actively working to resolve this issue and mitigate any impact as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

2. 2026年4月2日 21:27 UTCinvestigating

   Dear Valued Customer, The issue affecting our Last Mile product has been resolved. Order submission and processing are now functioning normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

3. 2026年4月2日 21:28 UTCresolved

   Dear Valued Customer, The issue affecting our Last Mile product has been resolved. Order submission and processing are now functioning normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

1. 2026年4月2日 18:58 UTCinvestigating

   Dear Valued Customer, We are currently investigating a partial service disruption affecting our Last Mile product. Some users are experiencing difficulties logging into the application. Our team is actively working to resolve the issue and restore full access as quickly as possible. At this time, only login functionality is impacted; all other functions like ingestion remain fully operational. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer Support.

2. 2026年4月2日 19:39 UTCresolved

   Dear Valued Customer, Our engineering team has resolved the issue affecting the Last Mile platform. The application is now fully accessible and operating normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer Support.