55 Recharge Payments incidents · 2024年12月 — official updates, affected components, duration and resolution details.
当社のチームは、再充電サービスの読み込み時間が遅くなる問題を認識しています。 問題を特定し、解決するために取り組んでいます.
この問題は引き続き調査中です。
当社のチームは、修正を加え、結果を監視しています.
この問題は解決しました.
公式のインシデント更新を自動翻訳しています。
現在、劣化したシステムを調査しています。 当社のエンジニアは、課題の特定に取り組んでいます.
今後もこの課題解決に取り組んでまいります。 弊社のサポートチームに問い合わせる必要があれば、[email protected]までご連絡ください.
修正を実装し、回復傾向を見ています。 問題を監視し続けています.
問題を特定し、修正を実施しました。 私たちは、完全な回復を見るまで、これを監視し続ける.
修正が実施され、現在、データインジェストおよび再充電チェックアウト評価に取り組んでいます
公式のインシデント更新を自動翻訳しています。
サードパーティプロバイダの停電により、一部のSMSメッセージが遅延する場合があります。 プロバイダーは問題を特定し、解決に取り組んでいます.
第三者提供者は、その損害を解決しました.
公式のインシデント更新を自動翻訳しています。
チャージ通知の更新に伴う遅延が生じた場合の問題を調査しています。 私たちのチームは、問題を特定し、是正に取り組んできました.
Our team has resolved the root cause of this issue. We are now reviewing potential impact.
Our team has determined that impacted stores are primarily those that rely on the charge/upcoming webhook for third party notifications and custom functions. We will be reaching out directly to these stores.
This has been resolved.
公式のインシデント更新を自動翻訳しています。
商取引ポータルにアクセスし、現在調査中です
修正を実装し、結果を監視しています.
完全回復を守っており、引き続きモニタリングを続けます.
公式のインシデント更新を自動翻訳しています。
Analytics data for 6/28/26 is delayed on some dashboards and reports. Our team is currently working to ensure this is updated.
We have identified the source of the delay and a resolution is in progress.
This has been resolved and data for 6/28/26 is displaying as expected.
One of our upstream partners is experiencing an issue which may result in a delay or failure of webhooks. Our team is collaborating to resolve the issue.
One of our upstream partners is experiencing an issue which may result in a delay or failure of webhooks. Our team is continuing to collaborate to resolve the issue.
This issue has been resolved.
We are currently investigating an issue with accessing the merchant portal.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Merchant Analytics daily data refresh is delayed; the issue has been identified, the fix is being implemented, and we expect all data to be refreshed at 10:00 AM ET.
The issue with the Merchant Analytics data refresh is fixed. All data is now refreshed.
We are currently investigating an error on the Renewal Rate Dashboard
This error has been resolved.
We are currently seeing degraded admin accessibility in the merchant portal and are investigating.
We are starting to see resolution and are continuing to investigate.
We are starting to see some recovery and are continuing to work to get fully resolved.
A fix has been implemented, and we are seeing full recovery.
This incident has been resolved.
We are currently receiving reports of API degradation affecting several services, including product search within the Recharge admin for some users. Our team is actively investigating the issue.
We are still investigating reports of API degradation affecting several services, including product search within the Recharge admin and customer portal access issues for some users.
A fix has been implemented and we are seeing recovery.
This has been resolved.
We are currently investigating an issue impacting charge processing.
The issue has been identified, and a fix is being implemented.
A fix has been deployed. Our team is now working on cleanup of impacted charges.
We are continuing to review and work on impacted charges.
We are continuing to work on a fix for this issue.
At this time only a limited subset of stores are impacted and our team is working to address lingering issues. Store updates will continue to be made throughout the day.
The root cause of this incident has been resolved. Those impacted will receive further communication.
We are aware of an issue impacting Sendgrid use in some stores. Our team is investigating.
We are observing full recovery and will continue monitoring.
Data may be missing from email analytics for 10/22/25 on some stores. Additionally, this may cause some email analytic dashboard tiles to appear without values.
This has been resolved.
Due to a third party provider outage, there is some stale data displayed on the analytics dashboards for 10/19/25 and the drill down queries within the reports may not work as expected. Our team is monitoring the third party outage and recovery, and will be able to update the data once it is resolved.
This issue has been resolved and all data has been updated.
We are receiving reports of some merchants experiencing an Internal Server Error while trying to complete the onboarding checklist. Our Engineering team is currently investigating this. In the meantime you can access your Recharge admin by amending the end of the URL to /merchant/home
The issue has been identified and a fix is being implemented.
This issue has been resolved.
The issue has been identified and a fix is being implemented.
The issue has been resolved, and all data is up to date.
The issue has been resolved, and all data is up to date.
The issue with the Analytics drill-down data has been resolved. All reports/exports should be working as expected.
This incident has been resolved.
We are receiving reports of some merchants experiencing an Internal Server Error while trying to complete the onboarding checklist. Our Engineering team is currently investigating this. In the meantime, you can access your Recharge admin by amending the end of the URL to /merchant/home.
The issue has been identified and a fix is being implemented.
This issue has been resolved.
