Red Canary の障害履歴

1. 2026年10月15日 3:14 UTCinvestigating

   現在、データ処理の遅延が発生し、一部のお客様への遅延検知通知が発生しています。 追加情報として更新されます.

2. 2026年10月15日 3:19 UTCidentified

   問題が特定され、修正が実装されています.

3. 2026年10月15日 3:43 UTCidentified

   テレメトリーは遅延し、この問題の修正に引き続き取り組んでいるため、システムが劣化します.

4. 2026年10月15日 5:12 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年6月29日 19:07 UTCidentified

   The issue has been identified and we are currently working on a fix.

2. 2026年6月30日 1:46 UTCmonitoring

   A fix has been implemented and we are monitoring results.

3. 2026年6月30日 2:44 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 2026年6月30日 2:44 UTCresolved

   This incident has been resolved.

1. 2026年5月16日 20:17 UTCidentified

   Threat detection for our Government CrowdStrike customers may be delayed due to an incident with CrowdStrike’s Falcon Data Replicator. This incident will be updated as additional information becomes available from CrowdStrike.

2. 2026年5月16日 20:49 UTCresolved

   This incident has been resolved.

1. 2026年5月8日 22:40 UTCinvestigating

   We are investigating an issue impacting AWS ingestors, which is causing a delay in our processing of Cloudtrail and GuardDuty alerts.

2. 2026年5月8日 23:07 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026年5月9日 5:46 UTCresolved

   This incident has been resolved.

1. 2026年4月8日 19:50 UTCmonitoring

   We are currently investigating reports of intermittent detection delays. The issue has been identified and a fix has been implemented. We are monitoring the system to confirm that it is returning to normal operations.

2. 2026年4月8日 22:16 UTCresolved

   Monitoring has confirmed the system is operating normally and detections are no longer delayed.

1. 2026年4月6日 23:26 UTCinvestigating

   We are investigating delayed telemetry surrounding Google Cloud Platform data due to underlying issues in the AWS Cloud Platform. We have notified the AWS production engineering team and are monitoring the issue to ensure they resolve the issue promptly. Telemetry, events, and detections may be delayed in our Web Portal, APIs, and systems that leverage those APIs such as Canary Exporter for GCP telemetry.

2. 2026年4月7日 2:19 UTCmonitoring

   We are monitoring the system to confirm that it is returning to normal operations.

3. 2026年4月7日 3:34 UTCresolved

   This incident has been resolved.

1. 2025年12月4日 22:33 UTCmonitoring

   We are investigating ingestion issues with VMware Carbon Black Response services hosted by Red Canary. Sensor telemetry, events, and detections may be delayed in our Web Portal, APIs, and systems that leverage those APIs such as Canary Exporter. New sensor connections and installations may be impacted. The issue has been identified and a fix is being implemented. We are monitoring the system to confirm that it is returning to normal operations.

2. 2025年12月5日 1:56 UTCresolved

   This incident has been resolved.

1. 2025年11月11日 12:33 UTCmonitoring

   We are currently experiencing data processing delays, resulting in late detection notification to some customers.

2. 2025年11月11日 12:57 UTCresolved

   This incident has been resolved.

1. 2025年10月31日 18:17 UTCidentified

   We have identified an issue that is causing intermittent delays in processing cloud and identity data. We are actively working on a fix. Detections may be delayed.

2. 2025年10月31日 21:55 UTCidentified

   We are continuing to work on a fix for this issue.

3. 2025年11月1日 12:28 UTCresolved

   This incident has been resolved.

1. 2025年10月29日 17:16 UTCinvestigating

   We are aware of a reported degradation with the manage.office.com domain that is impacting some Microsoft Office 365 services. At this time telemetry and detections for Microsoft Office 365 External Service Integrations may be delayed.

2. 2025年10月29日 21:43 UTCmonitoring

   Microsoft Office 365 external service integrations are now functioning as expected. Detections may be delayed as we process the backlog.

3. 2025年10月29日 22:18 UTCresolved

   This incident has been resolved.

1. 2025年10月27日 21:06 UTCidentified

   We identified an issue impacting data processing for Google Workspace customers and have implemented a fix. Detections may be delayed.

2. 2025年10月27日 22:18 UTCresolved

   This incident has been resolved.

1. 2025年10月24日 16:17 UTCmonitoring

   We are processing a large backlog of data and detections may be delayed.

2. 2025年10月24日 21:53 UTCresolved

   This incident has been resolved.

1. 2025年10月20日 16:38 UTCmonitoring

   We are aware of a reported AWS degradation that may be impacting some services. At this time, telemetry for Jamf Threat Defense and VMware Carbon Black Response, hosted by Red Canary, may experience delays. We have observed signs of recovery in the affected services and continue to monitor the situation closely.

2. 2025年10月20日 22:55 UTCresolved

   This incident has been resolved. Services are operating as expected.

1. 2025年10月20日 10:09 UTCmonitoring

   We are aware of a reported AWS degradation that may be impacting some services. At this time, telemetry for Jamf Threat Defense and VMware Carbon Black Response, hosted by Red Canary, may experience delays. We have observed signs of recovery in the affected services and continue to monitor the situation closely.

2. 2025年10月20日 10:31 UTCresolved

   This incident has been resolved. Services are operating as expected.

1. 2025年10月15日 21:20 UTCinvestigating

   We are currently investigating an issue with some pages being unavailable in the Red Canary portal. We will update this incident as more information becomes available.

2. 2025年10月15日 21:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025年10月15日 23:31 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025年10月16日 0:56 UTCresolved

   This incident has been resolved.

1. 2025年9月18日 18:18 UTCidentified

   We have identified an issue that is causing the Red Canary web portal and API requests to return errors intermittently for some customers. We are implementing a fix and will update this incident upon resolution of the impact.

2. 2025年9月18日 18:40 UTCresolved

   This incident has been resolved.

1. 2025年9月10日 17:39 UTCidentified

   We have identified an issue that may be causing a degraded portal experience for our customers. Some portal pages may be slower to respond or appear missing. A fix has been identified and is currently being implemented and tested. We will provide more information as soon as possible.

2. 2025年9月10日 18:30 UTCresolved

   Our fix has been implemented, tested, and deployed. We've validated the portal is no longer degraded and pages that may have appeared to be missing are present.

1. 2025年8月13日 20:49 UTCidentified

   SentinelOne declared an incident earlier today that has caused delays in receiving data from their platform: https://status.sentinelone.com/incidents/b03z8dft06hs We have engaged SentinelOne to determine how large their backlogs are and when we can expect to see data flow resume. We will update this incident as we learn more. Detections based on SentinelOne data may be delayed.

2. 2025年8月14日 19:02 UTCresolved

   This incident has been resolved. SentinelOne has fixed the issue on their end, processed their backlog, and we are receiving data again.

1. 2025年8月12日 15:35 UTCinvestigating

   We are currently observing errors with Broadcom VMware Carbon Black Cloud's alert APIs. Ingestion of CBC alerts are currently failing. We have engaged CBC to determine the cause of the errors and will post more information here as we get it. Detections based on CBC alerts may be delayed.

2. 2025年8月12日 17:38 UTCresolved

   We have determined the errors are due to a configuration change with CBC that required customers to make changes to their environments. Therefore this affects a small percentage of our customers and we are engaging with them directly to make the required changes.

1. 2025年7月18日 16:31 UTCinvestigating

   We are tracking an outage with Broadcom that is affecting authentication to Carbon Black Cloud environments. Active Remediation response actions may be delayed.

2. 2025年7月18日 16:45 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025年7月18日 16:53 UTCinvestigating

   A link to the Broadcom status can be found here: https://status.broadcom.com/notices/gnghnazmjpbilwta-carbon-black-cloud-us-region-outage

4. 2025年7月18日 17:02 UTCidentified

   Broadcom has updated the status to Identified. We are tracking process. https://status.broadcom.com/notices/gnghnazmjpbilwta-carbon-black-cloud-us-region-outage

5. 2025年7月18日 18:44 UTCmonitoring

   Broadcom has implemented a fix and we are monitoring progress. Broadcom Status Page: https://status.broadcom.com/notices/gnghnazmjpbilwta-carbon-black-cloud-us-region-outage

6. 2025年7月18日 19:46 UTCresolved

   This incident has been resolved.