54 Redtail incidents · 2024年7月 — official updates, affected components, duration and resolution details.
現在、ユーザーのログインやアクセスに影響を与えるRedtail CRMに影響を与える断続的な問題を調査しています。 当社のチームは、原因を特定し、できるだけ迅速に正常なサービスを回復するために積極的に取り組んでいます。 情報が増えるにつれて、追加アップデートが提供されます。 皆様のお越しを心よりお待ちしております.
Redtail CRMに影響を及ぼす問題は緩和され、サービスが復元されています。 当社のチームは、システムのパフォーマンスを監視し、安定性を確保しています。 さらなる問題が特定されている場合は、追加の更新を行います.
この事件は解決しました.
公式のインシデント更新を自動翻訳しています。
現在、Black DiamondとRedtail CRMの統合に影響を及ぼす問題について調査しています。 その結果、ブラックダイヤモンドのアカウントデータが期待通り更新されず、Redtail CRMのアカウント残高と関連情報を引き起こして、古いか、不完全に見えるかもしれません。 この問題は、ブラックダイヤモンドとトライアドアドバイザーを含むブラックダイヤモンドアカウントフィードを使用する複数の企業に影響を与える可能性があります。 ユーザーは、Redtail CRM内のアカウント残高、レポート、および関連するワークフローに影響を及ぼす可能性のあるアカウントの更新を遅延させる可能性があります。 当社のチームは、通常の処理を復元し、データの同期を検証するために積極的に取り組んでいます。 情報が増えるにつれて、追加アップデートが提供されます。 ご迷惑をおかけし、お詫び申し上げます.
修正を実装し、結果を監視しています.
この事件は解決しました.
公式のインシデント更新を自動翻訳しています。
現在、Redtail Hostedメールサービスに影響を及ぼす問題について調査中です。これにより、インバウンドメールメッセージが拒否されます。 その結果、一部の着信メールは、ユーザーメールボックスに到達する際に遅延することがあります。 また、一部のユーザーに対してホストされたメールアカウントへのアクセスにシングルサインオン(SSO)に影響を及ぼす問題を特定しました。 一時的な回避策として、影響を受けたユーザーは、 SSO を使用する代わりに、ホストされている電子メールを直接ログインすることでアクセスすることができます。 当社のチームは、ネットワーク接続の問題を特定し、サービスプロバイダと協力して正常な操作を復元しています。 情報が増えるにつれて、追加アップデートが提供されます.
Redtail Hostedメールサービスに影響を与える問題は緩和され、インバウンドメール配信が復元されました。 一部のメールメッセージは、郵便システム再配送を送る際の遅延が続いている可能性があります。 環境を積極的に監視し、すべてのキュートなメッセージが正常に処理され、サービスが安定していることを確認します。 また、一部のユーザー向けにホストされたメールアカウントへのアクセスにシングルサインオン(SSO)の影響を及ぼす問題の調査も継続しています。 一時的な回避として、影響を受けたユーザーは、 SSO ではなく、ホストされている電子メールに直接アクセスすることができます。 影響を受けたすべてのサービスを完全に復元し続けるため、追加のアップデートを提供します.
この事件は解決しました.
公式のインシデント更新を自動翻訳しています。
現在、複数のファクター認証(MFA)に影響を及ぼす問題について、一部のユーザーについて調査しています。 これにより、検証コードの遅延、MFA設定の更新やログインの難易度が制限される可能性があります。 私たちのチームは、可能な限り迅速に正常な機能を復元するために積極的に調査し、作業しています。 最新情報をお届けいたします。 誠に有難うございます.
この事件は解決しました.
公式のインシデント更新を自動翻訳しています。
Redtail CRMとRedtail CRMから送信されたメール(パスワードリセットメールや通知を含む)のマルチファクター認証(MFA)は現在、断続的な問題を経験しています。 一部のクライアントは、自分のアカウントにアクセスしたり、CRMで生成されたメールを受信したりする難しさがあります。 誠に勝手ながら、全機能を回復し、ご迷惑をおかけいたしますが、何卒宜しくお願い申し上げます。 ありがとうございます.
Redtail CRMから送信されたRedtail CRMとメール(パスワードリセットメールと通知を含む)のマルチファクター認証(MFA)の遅延や問題がフィルタリングされているか、選択した電子メールセキュリティプロバイダによって検疫されていることを確認しました。 ベンダーと協力して配送を継続して改善しますが、一部のユーザーは断続的な遅延が発生することがあります。 一時的な回避策として、メールプロバイダ(例、SmarshまたはMimecast)に連絡して、次のドメインのホワイトリストをリクエストして、タイムリーな配送を保証することをお勧めします。 Eメール:[email protected] - redtailtechnology.com - レッドテールテクノロジー 今後もモニタリングを続け、全解決に向けて取り組んでまいりますよう、よろしくお願い申し上げます.
この事件は解決しました.
公式のインシデント更新を自動翻訳しています。
Our team identified and resolved an issue that was preventing authentication into Redtail Email. A fix was implemented, and service has been restored. Thank you for your patience.
We are aware of an issue causing slowness when navigating Redtail CRM, including activities and workflows not loading on the calendar. Our teams are actively investigating and working to identify the root cause. We will provide updates as more information becomes available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Third‑party vendor, Twilio, is experiencing an issue that is impacting the delivery of two‑factor authentication text codes and affecting login verification for Redtail CRM users. Please use the Voice option at this time. Our team is monitoring the issue.
This incident has been resolved.
We are currently investigating an issue affecting some Redtail CRM account data feeds. This may result in delayed or missing account updates for a subset of clients. Our teams are actively working to identify the cause and restore normal processing as quickly as possible.
The issue affecting standard Redtail CRM account feed processing has been resolved, and processing is fully restored. Account data is flowing normally, and we are continuing to monitor to confirm sustained stability.
We are aware that some users are experiencing 500 errors when logging into the CRM. Our team is actively investigating this issue.
The issue causing 500 errors during CRM login has been fully resolved. Users should now be able to log in and access the CRM without any errors. Thank you for your patience as our team worked to restore access. If you experience any continued issues, please reach out to our support team for assistance.
We have identified an issue that may prevent users from logging into the Redtail CRM platform and users already connected may encounter slowness or the inability to launch Apps or features. We are investigating the root cause of the issue and sincerely apologize for any disruption to your daily operations.
The issues that affected CRM users' ability to log in earlier have been resolved, and services have returned to normal. We are investigating the root cause of the issue and sincerely apologize for any disruption to your daily operations.
Redtail platforms are currently experiencing intermittent issues. Some clients may experience slowness or difficulty accessing their accounts. Our team is actively working to restore full connectivity as quickly as possible. We apologize for the inconvenience and appreciate your patience as we work to resolve this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re currently experiencing issues with our phone support channels due to a disruption with Amazon Web Services (AWS), which is impacting Glia, our third-party provider. During this time, we recommend reaching out to Redtail’s Support Team via live chat or by submitting a ticket through our Helpdesk instead of calling. We’ll provide an update as soon as full functionality is restored. Thank you for your patience and understanding.
Glia services are currently unavailable due to the ongoing AWS outage, and phone connectivity is also affected through our third-party provider, Twilio. As a result, live chat is temporarily unavailable. We recommend submitting a case through the Redtail Support app as the primary method for contacting Redtail service at this time. Thank you for your patience and understanding.
Redtail is beginning to see signs of recovery across our impacted systems following performance issues related to our third-party service provider, Amazon Web Services (AWS). Access to live chat is now restored via our third-party provider, Glia. Phone connectivity is still affected so we recommend live chat or the Redtail Support app for contacting Redtail service at this time. We continue to monitor progress closely and will keep you informed as further updates become available. Thank you for your patience and understanding as AWS and our team work to restore full service. Thank you for your patience and understanding.
Redtail is beginning to see signs of recovery across our impacted systems following performance issues related to our third-party service provider, Amazon Web Services (AWS). Access to live chat (Gila) and phone (Twilio) support have been restored through our third-party providers. We continue to monitor progress closely and will keep you informed as further updates become available. Thank you for your patience and understanding as AWS and our team work to restore full service. Thank you for your patience and understanding.
This incident has been resolved.
Our engineers have identified the issue causing errors when sending emails through Redtail-hosted Email. We are working swiftly to restore full service. We appreciate your patience as we work to resolve this.
A fix has been implemented and we are monitoring the results.
The issue that was causing errors when sending emails through Redtail-hosted Email has been resolved. Users should now be able to send emails without disruption. We appreciate your patience while our team worked to restore service. If you continue to experience any issues, please contact our support team for assistance.
We are aware that users are experiencing errors when logging into the CRM. Our team is actively investigating this issue.
This incident has been resolved.
Some users are experiencing difficulties accessing their Redtail hosted email accounts. Our team is working to resolve the issue as quickly as possible. We appreciate your patience and will provide updates as soon as we have more information.
A fix has been implemented and we are monitoring the results. If issues are still being experienced, please refresh your cookies and browser.
This incident has been resolved.
We’re aware of an issue where Activities, Workflows, and other items may not load—particularly on the Today page. As a temporary workaround, please clear your DNS settings, followed by your browser’s cache and cookies, while we work to resolve the issue at scale. Helpful guides: - How to Flush DNS – Windows (https://support.redtailtechnology.com/s/article/How-to-Flush-DNS-on-a-Windows-PC) - How to Flush DNS – Mac (https://support.redtailtechnology.com/s/article/How-to-Flush-DNS-on-a-MAC) - How to Clear Browser History and Cache - Chrome (https://support.google.com/chrome/answer/2392709?visit_id=637529785914265530-3378717902&rd=1) - Edge (https://support.microsoft.com/en-us/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d) - Firefox (https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US) - Safari (https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac) We apologize for the inconvenience and appreciate your patience as we work toward a resolution.
We’ve resolved the underlying issue that was preventing Activities, Workflows, and other items from loading, especially on the Today page. However, to ensure full functionality is restored on your device, you may still need to: 1. Flush your DNS settings 2. Clear your browser’s cache and cookies Helpful guides: Flush DNS - Windows (https://support.redtailtechnology.com/s/article/How-to-Flush-DNS-on-a-Windows-PC) Flush DNS - Mac (https://support.redtailtechnology.com/s/article/How-to-Flush-DNS-on-a-MAC) Clear browser cache - - Chrome (https://support.google.com/chrome/answer/2392709?visit_id=637529785914265530-3378717902&rd=1) - Edge (https://support.microsoft.com/en-us/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d) - Firefox (https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US) - Safari (https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac) We appreciate your patience and thank you for your continued partnership.
Redtail is currently experiencing phone and live chat issues due to a disruption with our provider. In the meantime, please contact us at [email protected]. We will provide an update as soon as these systems are back online. Thank you for your patience.
This incident has been resolved.
Redtail is currently experiencing phone and live chat issues due to a disruption with our provider. In the meantime, please contact us at [email protected]. We will provide an update as soon as these systems are back online. Thank you for your patience.
This incident has been resolved.
We are currently investigating an issue affecting Redtail CRM. Our team is working to restore functionality as quickly as possible.
Users seeing an error in the CRM can switch to Early Access as a workaround to resolve the issue and continue using the CRM without disruption.