We have noticed elevated errors impacting logins and access to our application for the tenants hosted on various swimlanes. Our Engineering teams are currently looking into the issue. We will post updates as soon as we have more information.
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
NA12 - Performance Degradation
開始 2026年3月24日 18:51 UTC · 3m
Issues軽微なインシデント
影響を受けたコンポーネント
na12
investigating
We are observing intermittent elevated error rates that may prevent users from viewing or updating their timesheets. Our engineering teams are actively investigating the issue and will provide further updates as more information becomes available
investigating
We are continuing to investigate this issue.
resolved
This incident has been resolved.
NA5 - Performance Degradation
開始 2026年2月2日 15:37 UTC · 1h 33m
Issues軽微なインシデント
影響を受けたコンポーネント
na5
investigating
We are experiencing login slowness and elevated error rates when navigating between pages. Our engineering teams are actively investigating the issue and will provide further updates as more information becomes available.
investigating
We are continuing to investigate this issue.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
EU3 Performance Degradation
開始 2026年1月19日 8:52 UTC · 3h 55m
Issues軽微なインシデント
影響を受けたコンポーネント
eu3
investigating
We are investigating a performance issue that is causing slower-than-usual timesheet submissions. Our engineering teams are actively working to identify and address the cause. We will provide further updates as more information becomes available.
investigating
We are continuing to investigate this issue.
investigating
We are observing slowness with logins and elevated error rates while navigating between pages. Our engineering teams are actively investigating the issue and will provide further updates as more information becomes available.
investigating
Login performance and elevated error rates have returned to normal. However, some users may still experience slowness when submitting timesheets. Our engineering teams are actively working to identify and address the cause. We will provide further updates as more information becomes available.
monitoring
Login slowness and elevated error rates have recovered. Timesheet submission performance is showing improvement, and we are closely monitoring to ensure continued stability.
monitoring
We are continuing to monitor for any further issues.
resolved
This incident has been resolved.
NA12 - Performance Degradation
開始 2026年1月12日 13:48 UTC · 11m
Issues軽微なインシデント
影響を受けたコンポーネント
na12
investigating
We are observing intermittent elevated error rates that may prevent users from viewing or updating their timesheets. Our engineering teams are actively investigating the issue and will provide further updates as more information becomes available
We are currently experiencing login failures. Our edge network provider is having an ongoing outage that is impacting our authentication services. We are working closely with the provider to mitigate the issue as soon as possible.
identified
The issue is identified by our edge network provider.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
ADP SSO Login Failures
開始 2025年11月20日 14:43 UTC · 2h 52m
Outage重大なインシデント
影響を受けたコンポーネント
na5na8na3na4
investigating
We are experiencing elevated errors that are impacting logins through ADP SSO. At this time, we do not yet know whether the issue is with our vendor. Our engineering teams are actively investigating, and we will provide further updates as more information becomes available.
investigating
We are working with our vendor and continuing to investigate the issue. Further updates will be shared as more information becomes available.
identified
ADP Support has confirmed an issue on their end, and their investigation is currently in progress. We will share further updates as they become available.
identified
We are still awaiting the next update from the ADP team. We will share more information as soon as it becomes available.
monitoring
We have received confirmation from the ADP team that the issue has been fixed. We are currently monitoring the results to ensure full stability
resolved
This incident has been resolved.
NA10 Elevated Errors
開始 2025年11月18日 12:29 UTC · 5h 19m
Outage重大なインシデント
影響を受けたコンポーネント
na10
monitoring
NA10 environment experienced elevated errors affecting logins and application access between 11:30 AM and 12:10 PM UTC. The issue has now been resolved, and we are monitoring the system to ensure continued stability.
investigating
We are currently experiencing elevated errors again, impacting logins and access to our application. Our engineering teams are actively investigating the issue.
investigating
We are continuing to investigate this issue.
identified
This disruption appears to be related to the ongoing https://www.cloudflarestatus.com/. We are working closely to mitigate the impact and will provide updates as soon as more information becomes available.
monitoring
A fix has been implemented and we are monitoring the results.
monitoring
We are continuing to monitor for any further issues.
resolved
This incident has been resolved.
Performance Degradation in NA4, NA6, and NA8 – Linked to AWS Outage
開始 2025年10月20日 10:37 UTC · 12h 21m
Issues軽微なインシデント
影響を受けたコンポーネント
na8na6na10na4
monitoring
Earlier today, AWS experienced an outage in one of its US East regions, impacting multiple AWS services as well as other platforms hosted on AWS. As a result, our status page was also temporarily unavailable, preventing us from posting timely updates.
Starting at 7:10 AM UTC, we observed an elevated level of errors affecting customers hosted on our NA4, NA6, and NA8 tenant environments. This issue was directly related to the AWS outage.
We are actively working with the AWS Support team to monitor their recovery efforts and ensure full service stability. Further updates will be shared as more information becomes available.
monitoring
We are actively working with the AWS Support team to investigate and monitor their recovery efforts. Most services remain available, though some users may experience occasional disruptions. We are closely tracking progress to ensure full service stability and will share further updates as more information becomes available.
monitoring
We are continuing to monitor for any further issues.
monitoring
We continue to work with the AWS Support team as recovery efforts progress in the affected region. Most services remain available, though some users may still experience intermittent performance issues. We are closely monitoring the situation and will share further updates as recovery continues.
monitoring
The system has now returned to normal operation. We are continuing to monitor for any further issues.
resolved
This incident has been resolved.
EU3 - Performance Degradation
開始 2025年10月6日 6:31 UTC · 10h 44m
Issues軽微なインシデント
影響を受けたコンポーネント
eu3
investigating
We are investigating a performance issue that is causing slower-than-usual logins and timesheet submissions. Our engineering teams are actively working on identifying the cause. We will provide further updates as soon as more information becomes available.
investigating
Login performance has recovered. However, some users may still experience slowness when navigating between pages. We are also continuing to work on resolving the issue with slow timesheet submissions. Further updates will be shared as progress is made.
investigating
We are currently investigating intermittent login failures. In parallel, our teams continue to work on resolving the ongoing issue with slow timesheet submissions. We will share further updates as they become available.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue. Most services remain available, though some users may experience occasional disruptions. We are also continuing to work on resolving the issue with slow timesheet submissions. Further updates will be shared as they become available.
investigating
Logins remain stable, though some users may still experience intermittent slowness when navigating between pages. The system is gradually recovering. In parallel, our teams continue to work on resolving the issue with slow timesheet submissions.
monitoring
The system is stable. We are currently working through backlogs related to background jobs and are closely monitoring progress. As these backlogs are cleared, timesheet submission performance is expected to improve and return to normal.
monitoring
Backlogs have been cleared, and timesheet submission performance is gradually improving. We expect the system to return to normal very soon.
monitoring
Backlogs have been cleared, and timesheet submission performance has improved. The system has returned to normal, and we are continuing to monitor for any further issues.
resolved
This incident has been resolved.
Integration platform degraded performance
開始 2025年3月30日 18:25 UTC · 5h 32m
Issues軽微なインシデント
影響を受けたコンポーネント
Integrations
investigating
We are currently investigating an issue impacting a subset of integrations hosted on our integration platform. Our engineering teams are actively working on identifying the root cause and resolving the issue as quickly as possible.
We will provide updates as soon as we have more information.
For any questions or further assistance, please reach out to [email protected].
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Integration platform degraded performance
開始 2025年3月22日 19:04 UTC · 20h 19m
Issues軽微なインシデント
影響を受けたコンポーネント
Integrations
investigating
We are currently investigating an issue impacting a subset of integrations hosted on our integration platform. Our engineering teams are actively working on identifying the root cause and resolving the issue as quickly as possible.
We will provide updates as soon as we have more information.
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Integration platform degraded performance
開始 2025年3月15日 14:41 UTC · 2h 16m
Issues軽微なインシデント
影響を受けたコンポーネント
Integrations
investigating
We are currently investigating an issue impacting a subset of integrations hosted on our integration platform. Our engineering teams are actively working on identifying the root cause and resolving the issue as quickly as possible.
We will provide updates as soon as we have more information.
For any questions or further assistance, please reach out to [email protected].
investigating
We are continuing to investigate this issue.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Elevated Errors
開始 2025年3月3日 15:25 UTC · 2h 40m
Issues軽微なインシデント
影響を受けたコンポーネント
na5na8na6na3na4na9
investigating
We are currently investigating elevated error rates affecting access to our application. Our Engineering teams are actively working on the issue, and we will provide updates as soon as more information becomes available.
identified
The issue has been identified and a fix is being implemented.
identified
We are continuing to work on a fix for this issue.
monitoring
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
EU3 - Login Failures
開始 2025年1月24日 11:06 UTC · 9h 44m
Outage致命的なインシデント
影響を受けたコンポーネント
eu3
investigating
We are aware of elevated errors impacting login and access to our application. Our Engineering teams are actively investigating the issue and are working to resolve it as quickly as possible. We will provide updates as more information becomes available.
identified
The root cause has been identified and working on a resolution to resolve this issue at the earliest.
identified
We are continuing to work on a fix for this issue.
resolved
This incident has been resolved.
EU1 - Performance Degradation while processing backend work
開始 2025年1月23日 14:49 UTC · 5h 2m
Issues軽微なインシデント
影響を受けたコンポーネント
eu1
identified
We have identified a performance degradation issue impacting backend processes, which has affected the accuracy of pre-calculated data displayed on certain list pages and reports. The root cause of this issue has been identified, and we are actively working on a resolution to address it at the earliest.
identified
We are continuing to work on a fix for this issue.
monitoring
A fix has been implemented and we are monitoring the results.
monitoring
We are continuing to monitor for any further issues.