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    Ring の障害履歴

    50 Ring incidents · 2022年11月 — official updates, affected components, duration and resolution details.

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    Modes Dashboard Not Loading

    開始 2025年11月12日 21:34 UTC · 22m

    Outage重大なインシデント
    影響を受けたコンポーネント
    Security Systems
    1. 2025年11月12日 21:34 UTCinvestigating

      Some Neighbors are experience difficulties changing Modes in the Ring App. We are aware and working to resolve it.

    2. 2025年11月12日 21:41 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025年11月12日 21:56 UTCresolved

      This incident has been resolved.

    Halloween Quick Replies Unavailable

    開始 2025年10月31日 17:52 UTC · 8m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Ring Android AppRing iOS App
    1. 2025年10月31日 17:52 UTCidentified

      We are currently investigating an issue with Halloween Quick Replies not being available in the Ring App

    2. 2025年10月31日 18:01 UTCresolved

      This concern has been resolved.

    Multiple System Outage

    開始 2025年10月20日 10:00 UTC · 12h 27m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Smart LightingRing Android AppDoorbellsAccess ControlSecurity SystemsAlexaRing.comStored Video RecordingsNeighborsOutdoor CamsRing iOS AppVideo On DemandIndoor Cams
    1. 2025年10月20日 10:00 UTCinvestigating

      Ring is currently experiencing a service disruption impacting multiple Ring systems.

    2. 2025年10月20日 12:40 UTCmonitoring

      A fix has been implemented and Ring services are beginning to see recovery. We will continue to monitor the results.

    3. 2025年10月20日 14:23 UTCmonitoring

      Our Customer Support line is currently impacted by the outage, calls to Ring Customer Support may not be successful.

    4. 2025年10月20日 21:25 UTCmonitoring

      We are seeing recovery across all services. Teams are continuing to monitor.

    5. 2025年10月20日 22:27 UTCresolved

      This incident has been resolved.

    Unable to Download Recordings or View Shared Recordings

    開始 2025年9月29日 16:53 UTC · 52m

    Outage重大なインシデント
    影響を受けたコンポーネント
    Ring Android AppRing.comStored Video RecordingsRing iOS App
    1. 2025年9月29日 16:53 UTCinvestigating

      We are currently investigating this issue.

    2. 2025年9月29日 17:23 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025年9月29日 17:45 UTCresolved

      This incident has been resolved.

    Incorrect Login Dates & Client Device Information

    開始 2025年7月18日 7:20 UTC · 4d 12h

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Ring Android AppRing.comRing iOS App
    1. 2025年7月18日 7:20 UTCidentified

      We are aware of an issue where information is displaying inaccurately in Control Center. This is the result of a backend update, and we’re working to resolve this. We have no reason to believe this is the result of unauthorized access to customer accounts.

    2. 2025年7月18日 18:58 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 2025年7月21日 23:15 UTCmonitoring

      We are deploying a fix for information displaying inaccurately in Control Center, due to a backend update. This fix will correct login dates shown for authorized client devices.

    4. 2025年7月22日 5:08 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 2025年7月22日 19:26 UTCresolved

      This incident has been resolved.

    Delay In Activating Ring Home Plan Features On New Device Setups

    開始 2025年6月12日 19:27 UTC · 2h 20m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Stored Video Recordings
    1. 2025年6月12日 19:27 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 2025年6月12日 21:47 UTCresolved

      This incident has been resolved

    Recently Recored Events Delayed on Ring App Timeline and Event History

    開始 2025年5月13日 17:45 UTC · 39m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Ring Android AppStored Video RecordingsRing iOS App
    1. 2025年5月13日 17:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    2. 2025年5月13日 18:24 UTCresolved

      This incident has been resolved.

    Alert Snooze Feature Not Functioning

    開始 2025年2月28日 17:08 UTC · 5h 28m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Ring Android AppRing iOS App
    1. 2025年2月28日 17:08 UTCinvestigating

      We are currently investigating this issue.

    2. 2025年2月28日 18:43 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2025年2月28日 20:07 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2025年2月28日 22:36 UTCresolved

      This incident has been resolved.

    Unable To Connect To Ding and Motion Events

    開始 2025年2月3日 22:51 UTC · 1h 47m

    Issues軽微なインシデント
    1. 2025年2月3日 22:51 UTCinvestigating

      We are currently investigating an issue causing some customers to be unable to connect to Ding or Motion events. Live View on demand will continue to work as expected.

    2. 2025年2月3日 23:23 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2025年2月4日 0:38 UTCresolved

      This incident has been resolved.

    Login errors

    開始 2025年2月1日 23:10 UTC · 50m

    Outage重大なインシデント
    影響を受けたコンポーネント
    Ring Android AppNeighborsRing iOS App
    1. 2025年2月1日 23:10 UTCinvestigating

      We are currently investigating an issue preventing login for some users, resulting in a "Something went wrong" error.

    2. 2025年2月2日 8:43 UTCresolved

      This incident has been resolved.

    Possible Log In and Control Center Outage

    開始 2025年1月24日 13:44 UTC · 16m

    Outage重大なインシデント
    影響を受けたコンポーネント
    Ring Android AppRing.comNeighborsRing iOS App
    1. 2025年1月24日 13:44 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 2025年1月24日 14:00 UTCresolved

      This incident has been resolved.

    Newly Setup Devices Missing Notifications

    開始 2024年12月11日 22:49 UTC · 49m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Smart LightingDoorbellsAccess ControlSecurity SystemsOutdoor CamsIndoor Cams
    1. 2024年12月11日 22:49 UTCinvestigating

      We are currently investigating an issue with some ring alerts and motion event notifications not being sent. This will only affect new device setups. To resolve this concern, simply toggle the Ring Alerts and/or Motion Alerts switch.

    2. 2024年12月11日 23:38 UTCresolved

      This incident has been resolved.

    Potential Degradation Of Alarm Services

    開始 2024年11月4日 22:12 UTC · 2h 13m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Ring Android AppRing iOS App
    1. 2024年11月4日 22:12 UTCinvestigating

      We are investigating reports of issues with alarm services.

    2. 2024年11月4日 22:13 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2024年11月5日 0:25 UTCresolved

      This incident has been resolved.

    Ring.com buttons nonfunctional

    開始 2024年10月18日 22:14 UTC · 4h 40m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Ring.com
    1. 2024年10月18日 22:14 UTCinvestigating

      We are currently investigating issues where certain buttons are not clickable when adding items to your cart on Ring.com. In the mean time, refreshing the page usually resolves the issue.

    2. 2024年10月19日 0:19 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2024年10月19日 2:54 UTCresolved

      This incident has been resolved.

    Billing Options Unavailable

    開始 2024年10月10日 19:16 UTC · 40m

    Pending
    影響を受けたコンポーネント
    Ring.com
    1. 2024年10月10日 19:16 UTCinvestigating

      We are currently investigating an issue preventing both neighbors and Ring Community Support from making any changes to their billing information.

    2. 2024年10月10日 19:57 UTCresolved

      This incident has been resolved.

    Motion settings not saving for Ring devices

    開始 2024年8月7日 19:51 UTC · 1h 56m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Smart LightingDoorbellsAccess ControlSecurity SystemsOutdoor CamsIndoor Cams
    1. 2024年8月7日 19:51 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 2024年8月7日 20:15 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024年8月7日 21:48 UTCresolved

      This incident has been resolved.

    Regional Outage - CA & AZ

    開始 2024年8月6日 16:54 UTC · 6m

    Pending
    1. 2024年8月6日 16:54 UTCresolved

      We have identified a brief regional outage which affected some of Arizona and California. Devices located in these areas may have temporarily reported as offline during this time.

    Multiple System Outage

    開始 2024年7月30日 22:40 UTC · 6h 41m

    Outage致命的なインシデント
    影響を受けたコンポーネント
    AlexaRing.comStored Video RecordingsVideo On Demand
    1. 2024年7月30日 22:40 UTCidentified

      We are investigating issues with multiple Ring systems impacting things like Live View, Recordings, Timeline, Event History, Device Setup, etc.

    2. 2024年7月31日 2:21 UTCmonitoring

      A fix has been implemented and many of our services are starting to see recovery, we are monitoring the results.

    3. 2024年7月31日 2:24 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 2024年7月31日 5:20 UTCresolved

      This incident has been resolved.

    Live View Failure and Devices Reporting Offline

    開始 2024年7月9日 19:26 UTC · 2h 3m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    DoorbellsAccess ControlSecurity SystemsOutdoor CamsVideo On Demand
    1. 2024年7月9日 19:26 UTCinvestigating

      We are currently investigating an issue causing live view failures and device offline statuses.

    2. 2024年7月9日 19:57 UTCmonitoring

      Update: Live View functionality should now be restored and some devices may also now begin to report as online.

    3. 2024年7月9日 21:29 UTCresolved

      This incident has been resolved.

    OTP Not Being Received

    開始 2024年7月7日 17:25 UTC · 4h 17m

    Outage致命的なインシデント
    影響を受けたコンポーネント
    Ring Android AppNeighborsRing iOS App
    1. 2024年7月7日 17:25 UTCinvestigating

      We are aware of an issue that may cause failure to login in the US, UK and Netherlands due to 2 Step Verification failure.

    2. 2024年7月7日 21:42 UTCresolved

      This incident has been resolved.