58 Rippling incidents · 2024年11月 — official updates, affected components, duration and resolution details.
一定の給与フィールドが含まれている場合、積み込みから保存された給与レポートを防止する問題を特定しました。 修正を実施し、レポートアクセスが復元されたら別の更新を行います.
米国の顧客に対する影響を受けた保存された給与レポートへのアクセスを復元しました。 欧州連合(EU)の被害を受けたお客様に対し、レポートアクセスを復元し、復元が完了すると別の更新を行います.
保存した給与レポートに影響する問題が解決され、レポートアクセスが復元されました.
公式のインシデント更新を自動翻訳しています。
解決しました。 <15分> 一部の利用者に影響を受けました.
公式のインシデント更新を自動翻訳しています。
Several integrations including Ramp and Box are experiencing delays in data syncing. Any changes to the integration are not syncing and admins may see accounts as disconnected. Existing employee access is not affected.
Several integrations including Ramp and Box are experiencing delays in data syncing. Any changes to the integration are not syncing and admins may see accounts as disconnected. Existing employee access is not affected.
A fix has been deployed and we are rolling it out for all impacted integrations. Any data not yet synced will start resyncing automatically.
We identified an issue where some third-party integrations were showing disconnected / invalid-token behavior related to the rollout. The team reverted the change in production and retriggered syncs to recover affected integrations. - Impacted integrations, including Ramp and Box, have recovered - Some integrations that remain disconnected are unrelated to the this incident. In those cases, tokens were already revoked, expired, or deactivated, and customers may need to reconnect manually
We are currently investigating
Issues seem resolved, continuing to monitor
Services returned to normal
過去の事件を緩和するため、7月27日(月) 9:30a PT で非クリティカルな非同期タスクがパワフルされ、約 3:30p PT が再有効になりました。 タスクのバックログと、グループメンバーのようなリプリングを横断するいくつかのこと - 残りのジョブが追いつくまでは、停止します.
この事件は解決しました.
公式のインシデント更新を自動翻訳しています。
ユーザーは、Rippling Webとモバイルアプリにアクセスできません。 次回10分以内にアップデートを行います.
リプリングへのアクセスは復元されます。 最近の変化を調査し、クエリの負荷の増加をもたらし、インタラクションの負荷を処理する能力が増加しました.
私たちは、サイトの健康を回復するために、今日よりも早く非重要な非同期タスクをパユースしました。 これらのタスクを再び再エンザブルしていますが、非同期タスクキューはまだ追いつく。 その結果、グループメンバーのように、Rippling を渡るいくつかのもの - 残りのジョブが次の数時間以上追いつくまでは停止できます.
Ripplingアプリへのアクセスは完全に復元されています.
公式のインシデント更新を自動翻訳しています。
ユーザーがRippling Webやモバイルアプリにアクセスできない問題を調査しています。 次回10分以内にアップデートを行います.
最新の展開を振り返る中。 ロールバックが動く間性能は低下します。 次回は10分以内です.
リプリングアプリへのアクセスは復元されます。 現場の健康と性能を監視しています.
アプリのパフォーマンスメトリックが通常のレベルに戻るため、インシデントは緩和されます.
この事件は解決しました.
公式のインシデント更新を自動翻訳しています。
Ripplingは、Ripplingにアクセスする一部のユーザーに「アクセス拒否」を表示しました。 問題は完全に緩和され、Ripplingは再び動作しています.
公式のインシデント更新を自動翻訳しています。
Some AI capabilities, including building or editing AI dashboards, are unavailable.
This incident has been resolved.
We are investigating degraded performance of the Rippling app loading. We will share an update in the next 10 minutes.
We have identified the task that was overloading the system and have mitigated the issue. There were timeouts occurring for ~10 minutes but the site is operational again.
This incident has been resolved.
We are aware of issues with the Rippling app loading. Some parts of the Rippling app are degraded and not loading. We are investigating.
Access to the site is back to normal, but we are continuing to investigate and address the root cause.
We've made fixes to mitigate the issue and are monitoring the results.
This incident has been resolved.
Rippling AI actions are currently not working. The issue has been identified and a fix is being deployed.
This incident has been resolved.
We are investigating issues where certain pages in the Rippling app, like the hiring flow and employee profile pages, are crashing. We are working to mitigate the issues and investigate the root cause.
We discovered the root cause and have turned off a feature flag that was causing the issue. The issue is mitigated, and the Rippling app is operational again.
This incident has been resolved.
Some customers are experiencing issues with the side navigation loading in app.rippling.com. Apps are still accessible from the search bar. We are rolling back to a previous version of the app while we investigate the root cause. We'll share an update in the next 10 minutes.
The rollback was successful, and we are seeing the navigation bar load normally. We are monitoring the results.
This incident has been resolved.
We are investigating issues with the Rippling app and SSO. The issues are caused by database load.
We have scaled down async jobs that are contributing to the database load. Access to Rippling is starting to recover.
We are monitoring database health and site access while continuing to investigate the root causes.
We are starting to re-enable the async jobs that have been throttled while monitoring the database load.
All access and functionality to Rippling should be back to normal. Supergroup membership had high latency during the incident period, resulting in some delays to access changes, but all group memberships have been refreshed and will update normally moving forward.
SSO and related identity flows were degraded in production, with the incident opened at 08:49 EDT. A fix has been deployed and the team is monitoring service health, with confirmed successful SSO logins.
Error rates down, continuing to monitor
This incident has been resolved.
Users are reporting slowness while using Rippling
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users with an expired API token are unable to access Rippling’s API Tokens page in the Developer app. Active API tokens are not impacted. The root cause has been identified, and we are implementing a fix.
The issue has been resolved
Rippling AI is down. We are investigating the issue.
A fix has been implemented and we are monitoring the results.
Rippling AI access has been restored.
Some customers on Payroll are not seeing upcoming runs. For runs with an approval deadline of 5/1/2026, the approval deadline has been moved to 5:30pmPT.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.