Safenet Trusted Access Euus の障害履歴

1. 2026年9月3日 5:52 UTCinvestigating

   SafeNet Trusted Access監視システムは、コンソールアクセス、API、半径、SAML認証に影響を及ぼす潜在的な問題を検出しました。 管理者コンソールでの問題は、トークン、ユーザー、プロビジョニング、ポリシー、アプリケーション構成、その他の管理操作にアクセスし、管理する能力に影響を及ぼす可能性があります。 SAML 認証の問題は、アプリケーションを認証またはアクセスするユーザーの能力に影響を与えることができます。 API の問題は、API ベースのユーザー管理と認証の使用を防ぐことができます。 この問題を積極的に調査し、このインシデントを利用できるように追加情報で更新します

2. 2026年9月3日 7:11 UTCinvestigating

   現在、バックエンドの設定の変更を行い、状況を改善し、解決に向けて取り組んでいます。 アップデートは随時追加配信されます.

3. 2026年9月3日 7:44 UTCmonitoring

   当社のコアSLAサービスは復元され、公称レベルで実行されています。 チーム全員が積極的に取り組んでおり、全力を尽くしています。 開発途上国として更なるアップデートを提供

4. 2026年9月3日 8:02 UTCmonitoring

   管理者コンソールと認証サービスが復元され、現在稼働中です。 能動的な監視は、わずかなレベルの持続的なパフォーマンスを確保するために継続的です.

5. 2026年9月3日 8:18 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年9月2日 4:34 UTCinvestigating

   SafeNet Trusted Access監視システムは、コンソールアクセス、API、半径、SAML認証に影響を及ぼす潜在的な問題を検出しました。 管理者コンソールでの問題は、トークン、ユーザー、プロビジョニング、ポリシー、アプリケーション構成、その他の管理操作にアクセスし、管理する能力に影響を及ぼす可能性があります。 SAML 認証の問題は、アプリケーションを認証またはアクセスするユーザーの能力に影響を与えることができます。 API の問題は、API ベースのユーザー管理と認証の使用を防ぐことができます。 この問題を積極的に調査し、このインシデントを利用できるようにアップデートします.

2. 2026年9月2日 4:38 UTCidentified

   是正措置をとり、サービスが正規化されるように見える。 今後は、今後もさらなる投資を続けてまいります.

3. 2026年9月2日 5:07 UTCresolved

   当社の是正措置は肯定的な効果をもたらし、すべてのサービスは期待されるパラメータ内で動作します。 この事件を閉じます.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月26日 4:15 UTCinvestigating

   SafeNet Trusted Access監視システムは、管理者コンソールにアクセスする潜在的な問題を検出しました。 管理者コンソールでの問題は、トークン、ユーザー、プロビジョニング、ポリシー、アプリケーション構成、その他の管理操作にアクセスし、管理する能力に影響を及ぼす可能性があります。 この問題を積極的に調査し、このインシデントを利用できるようにアップデートします.

2. 2026年7月26日 7:09 UTCinvestigating

   以前実施したDBバックエンドインフラ整備に関連する問題が特定されました。 変更後15分後に振り返ります.

3. 2026年7月26日 8:03 UTCinvestigating

   ロールバックが正常に完了しました。 システムの安定性と性能を検証するためのテストは、現在進行中です.

4. 2026年7月26日 8:17 UTCmonitoring

   試験完了後、すべてのコアサービスが現在運用中であり、公正な水準で稼働しています.

5. 2026年7月26日 8:32 UTCresolved

   この事件は解決しました.

6. 2026年8月7日 16:10 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)

公式のインシデント更新を自動翻訳しています。

1. 2026年7月15日 6:40 UTCinvestigating

   SafeNet Trusted Access 監視システムは、Console Access、API、SAML 認証に影響を及ぼす可能性のある問題を検出しました。 管理者コンソールでの問題は、トークン、ユーザー、プロビジョニング、ポリシー、アプリケーション構成、その他の管理操作にアクセスし、管理する能力に影響を及ぼす可能性があります。 SAML 認証の問題は、アプリケーションを認証またはアクセスするユーザーの能力に影響を与えることができます。 API の問題は、API ベースのユーザー管理と認証の使用を防ぐことができます。 この問題を積極的に調査し、このインシデントを利用できるようにアップデートします.

2. 2026年7月15日 6:42 UTCidentified

   問題が特定され、修正が実装されています.

3. 2026年7月15日 6:46 UTCmonitoring

   修正を実装し、結果を監視しています.

4. 2026年7月15日 6:51 UTCresolved

   この事件は解決しました.

5. 2026年7月24日 16:17 UTCpostmortem

   [最終IR&IR履歴](https://supportportal.thalesgroup.com/csm?id=kb article view&sys kb id=60783cd4dbc704949cea983cca9619b4&sysparm article=KB0021003)

公式のインシデント更新を自動翻訳しています。

1. 2026年5月6日 16:51 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with Authentication Services. This may impede your ability to authenticate using RADIUS, SAML/OIDC applications, Admin Consoles, and any other authentication services using STA. Issues with RADIUS will impede your access to VPN and other network assets. SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 2026年5月6日 17:15 UTCinvestigating

   The Thales incident response team is currently working towards service restoration. We will provide further updates as they become available.

3. 2026年5月6日 17:45 UTCresolved

   The Problem with the “Authentication (Token Validator)” has been resolved, and, where necessary, corrective action was taken for the customers affected. The service is within nominal operational parameters, and our testing is passing. The Thales Incident Response Team is closely monitoring the service stability.

4. 2026年5月12日 14:29 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)

1. 2026年4月15日 15:24 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with "Push OTP" for some customers. Symptoms include some users seeing delays or potentially intermittent failures when using the Push service. Please note you can still authenticate by generating OTP manually from your mobile app. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 2026年4月15日 15:46 UTCinvestigating

   The Thales Incident Response team is currently working towards service restoration. We will provide further updates as they become available.

3. 2026年4月15日 16:04 UTCidentified

   We have isolated the source of the issue and are currently working towards resolution.

4. 2026年4月15日 17:04 UTCmonitoring

   We have implemented a fix and are seeing positive results. We are continuing to monitor for stability.

5. 2026年4月15日 18:38 UTCresolved

   The Problem with the “Push OTP” has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

1. 2026年3月24日 23:21 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. It is still accessible, however, it loads slowly with occasional timeouts. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 2026年3月24日 23:43 UTCinvestigating

   We are troubleshooting and working to restore the service. We will provide further updates when they become available.

3. 2026年3月24日 23:49 UTCresolved

   The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

1. 2026年3月2日 20:58 UTCresolved

   The SafeNet Trusted Access Incident Response team has detected and rectified an issue accessing the Admin Consoles, between 19:00 UTC and 20:30 UTC. During this time, there were sporadic and intermittent failures when attempting to access the Admin Console. We have taken corrective actions and resolved the issue. We will close this as the services have been confirmed as available and are stable.

2. 2026年3月10日 22:13 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)

1. 2026年1月22日 23:00 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API and SAML Authentication. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML Authentication issues can affect users ability to authenticate or access applications. API issues can prevent the use of API-based user management and authentication. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 2026年1月22日 23:03 UTCmonitoring

   We have performed some restorative actions and we are seeing positive results.

3. 2026年1月22日 23:07 UTCresolved

   Our tests are seeing positive results and services have returned to nominal operation. We will close this incident. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

4. 2026年2月18日 21:54 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)

1. 2025年11月26日 3:43 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with "Radius Service " for some customers. The Thales incident response team is already investigating this issue, and we will update you as soon as we have more information.

2. 2025年11月26日 3:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025年11月26日 4:10 UTCresolved

   This incident has been resolved.

4. 2025年12月11日 9:41 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)

1. 2025年10月11日 17:42 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 2025年10月11日 18:10 UTCinvestigating

   The Thales incident response team is currently working towards service restoration. We will provide further updates as they become available.

3. 2025年10月11日 18:18 UTCresolved

   The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

4. 2025年11月19日 17:11 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021003)

1. 2025年9月18日 14:39 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with "Enrollment Service " for some customers. New enrollment activities will be impeded during this time. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 2025年9月18日 14:55 UTCinvestigating

   We are continuing to investigate this issue. We will provide updates as they become available.

3. 2025年9月18日 16:12 UTCinvestigating

   We have yet to discover the source of the anomaly but are continuing to investigate.

4. 2025年9月18日 18:09 UTCidentified

   We have identified the issue and are rolling back a recent release in order to restore Enrollment service stability.

5. 2025年9月18日 20:17 UTCidentified

   After testing and monitoring we can confirm the issue is resolved. We will now close the incident.

6. 2025年9月18日 20:17 UTCresolved

   This incident has been resolved.

1. 2025年9月17日 1:40 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 2025年9月17日 1:47 UTCinvestigating

   We have determined that Authentication services are affected as well. We believe we have identified the misbehaving component and are attempting to recover the service. Updates will be provided once available.

3. 2025年9月17日 1:51 UTCinvestigating

   We are continuing to investigate this issue.

4. 2025年9月17日 1:56 UTCmonitoring

   After taking corrective steps we are seeing the services recovering. We will monitor and test to ensure continued stability, however we do not anticipate a reoccurrence.

5. 2025年9月17日 2:12 UTCresolved

   The incident involving Console and Authentication servivces has been resolved and our testing has given us confidence to close this incident. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

6. 2025年9月22日 17:09 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)

1. 2025年8月24日 4:49 UTCinvestigating

   The Safenet Trusted Access monitoring system detected blips in the authentication and console usage for some customers on August 24th 2025 between 3:21 and 3:29 UTC. The issue has been rectified and fixed by the Incident Response team.

2. 2025年8月24日 4:52 UTCresolved

   This incident has been resolved.

3. 2025年9月4日 18:54 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)

1. 2025年8月22日 17:04 UTCidentified

   Our e-mail service provider is experiencing an issue where a small subset of customers might see delayed email delivery. They have informed us that they are working with their upstream service provider to restore services.

2. 2025年8月22日 17:25 UTCresolved

   Our e-mail service provider has confirmed the issue is resolved on their end. We will now close this incident.

1. 2025年8月21日 8:23 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with OTP via SMS due to an outage at the SMS provider level. OTP can still be generated via Email. This issue may also affect SMS notifications being sent to Operators who have set up this feature.

2. 2025年8月21日 12:50 UTCinvestigating

   We are still following up with our SMS service provider for an update. We will keep you posted with further developments.

3. 2025年8月21日 16:08 UTCinvestigating

   We are continuing to investigate this issue.

4. 2025年8月21日 17:32 UTCmonitoring

   We are seeing improved SMS flow and are awaiting confirmation from the SMS provider.

5. 2025年8月21日 17:59 UTCmonitoring

   Our SMS provider has confirmed that a downstream service provider of theirs had an issue and it has now been fixed.

6. 2025年8月21日 18:00 UTCresolved

   This incident has been resolved.

1. 2025年8月20日 17:42 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with "Rest API" for some customers. Management operations using REST calls will be impeded during at this time. The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.

2. 2025年8月20日 17:48 UTCresolved

   The disruption to the SafeNet Trusted Access Rest API has now been investigated and where necessary corrective action taken for those customers affected. This disruption has now been resolved and the Thales incident response team is closely monitoring for stability. This incident will now be closed.

1. 2025年7月22日 16:32 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 2025年7月22日 16:47 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025年7月22日 16:55 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2025年7月22日 17:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2025年7月22日 17:02 UTCresolved

   This incident has been resolved.

6. 2025年7月31日 23:31 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)

1. 2025年7月18日 15:34 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with "Enrollment Service " for some customers. New enrollment activities will be impeded during this time. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 2025年7月18日 15:48 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025年7月18日 15:50 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2025年7月18日 15:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2025年7月18日 16:24 UTCmonitoring

   The issue appear to have originated from our Cloud Services provider. While we continue to see service stability and reliability at this time, we will keep this incident open until we get confirmation that the issues on the provider's end have been fully resolved.

6. 2025年7月18日 17:07 UTCresolved

   The Cloud Provider has confirmed they have recovered services on their end. We will now close this incident.

1. 2025年7月7日 16:17 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 2025年7月7日 16:29 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025年7月7日 16:30 UTCmonitoring

   We are continuing to monitor and will close after checking the service.

4. 2025年7月7日 16:37 UTCresolved

   This incident has been resolved.

5. 2025年7月16日 20:55 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)