52 Sashido incidents · 2023年12月 — official updates, affected components, duration and resolution details.
私たちのチームは、現在、問題の根本的な原因を調査しています.
当社のモニタリングシステムでは、障害のあるアプリケーションがすべて健康であることを報告しています。 今後も積極的にモニタリングを続けていきます.
新着情報 再びボードを横切って物事に戻す必要があります。 万が一トラブルが起きた場合は、お知らせください。 弊社がこの点を並べてお礼申し上げます.
公式のインシデント更新を自動翻訳しています。
現在、EU地域のParse Serverのアウトバウンドトランザクションメールに影響を及ぼす問題が発生しています。 弊社のメール配信プロバイダであるAmazon SES(Amazon SES)は、生産地域の1つから一時発送を一時停止し、異常な送信活動を検討しています。 その結果、アカウント通知、認証メール、パスワードリセット、その他のトランザクションメッセージなどのメールが遅延または配信されないことがあります。 当社のシステムは運用を維持しており、現在、お客様のデータが影響を受けたことを示すものではありません。 AWSでの問題点を積極的に調査し、メールインフラを見直しています。 通常のメール配信の復元は最優先です。 情報が増え次第に更新をいたします.
引き続き、EU地域におけるパースサーバーに影響を及ぼす取引メール配信の混乱を解決する取り組みを積極的に行っています。 Amazon AWSと連携し、Amazon SES が発生した異常な送信活動のソースを調査し、影響を受けた生産地域からメール配信を一時的に停止します。 当社の現在の焦点は、通常のサービスを回復するだけでなく、根本原因を特定し、問題が再発できないことを確実にすることにもなります。 調査は当初予想よりも長く受けており、アカウントの検証、パスワードのリセット、通知、その他のアプリケーションメールなど、取引メールの配信がお客様の事業の一部に重大な影響を及ぼす可能性があることを理解しています。 このインシデントが貴社の生産アプリケーションや事業運営に大きな影響を及ぼす場合は、[email protected]までご連絡下さい。 AWS による調査を継続しながら、直接評価・評価を行い、可能な場合、代替メール配信ソリューションを提供します。 当社のParse Serverインフラストラクチャおよびアプリケーションは運用を維持しており、現在、お客様のデータが影響を受けたことを示すものではありません。 AWSと連携し、問題の解決に全力で取り組んでいる間、拡張された混乱を想定し、忍耐を高く評価しています。 私たちは、共有するための有意義な進捗状況をすぐに別のアップデートを提供します.
Amazon SES が発生した異常な送信活動のソースを識別し、影響を受けた生産地域から発信メール配信を停止します。 当社のチームは、必要な修正とセキュリティの改善を既に実施しています。 これらの変更が完了すると、問題が完全に対処され、通常の送信が安全に再開できるように、影響を受けるシステムが検証されます。 この検証の後、Amazon AWSと連携して、レビューを完了し、アウトバウンドトランザクションメール配信を復元します。 調査および是正プロセスは、当初は想定していたよりも長く受け継がれており、アカウントの検証、パスワードのリセット、通知、およびその他のアプリケーションメールを含む取引メールは、一部の顧客の企業にとって重要な場合があります。 本件が本件名に影響を及ぼす場合には、本件名に本件名をご記入の上、当社サポートチームにお問い合わせください。 弊社では、お客様と直接評価し、可能な場合には、最終的な是正とAWSレビューが完了している間に、代替メール配信ソリューションを提供いたします。 当社のParse Serverインフラストラクチャおよびアプリケーションは運用を維持しており、現在、お客様のデータが影響を受けたことを示すものではありません。 皆様のご満足を心よりお詫び申し上げます。また、是正と検証プロセスがさらに進んでいくと、別のアップデートをさせていただきます.
Аmazon AWSは、影響を受けたSESアカウントへのアクセスを復元し、トランザクションメールの配信が再び運用できるようになりました。 電子メールが正常に送信されていることを検証し、サービスが安定していることを確認するために、インフラを密接に監視し、活動を送信します。 この時点では、監視が追加の予防策として継続する一方で、即時のサービスの中断が解決されると考えます。 皆様のお越しを心よりお待ちしております.
取引メール配信が運用されず、近年の是正作業に従ったインフラを密接に監視しています。 導入した追加のセキュリティ対策の一環として、現在、一部の正当な顧客のアプリケーション活動に影響を与える少数の偽陽性を見ています。 当社は、これらのケースを継続的に見直し、お客様のアプリケーションが正常に動作し続けることを確実にするために、可能な限り迅速に調整を展開しています。 予期せぬ行動を報告したすべてのお客様に感謝したいと思います。あなたのレポートは、これらのケースを迅速に特定し、対処できるように非常に役立ちます。 また、インフラの整備を強化し続けながら、皆様のご理解とご協力を賜りますようお願い申し上げます。 一部の状況では、当社の安全対策は、必要に応じて一時的に制限されることがありますが、当社の優先事項は、プラットフォームを保護し、最終的には、お客様が実行しているアプリケーションやビジネスを保護することです。 今後も状況を監視し、必要に応じて調整を行います.
この事件は解決しました.
公式のインシデント更新を自動翻訳しています。
We're experiencing an increased rate of unhealthy applications. Currently we are looking into the issue.
We are currently experiencing connectivity issues affecting part of our infrastructure hosted in the FR-PAR datacenter region. Our datacenter provider, Scaleway, has confirmed an ongoing network incident in the same region. According to their latest update, the issue is related to a power problem inside the datacenter, and most services have already recovered while their teams continue working on the remaining affected systems. Some users may experience intermittent connectivity issues, increased latency, or temporary service interruptions. Our team is actively monitoring the situation and will continue to follow Scaleway’s recovery progress closely. We will provide another update as soon as we have more information or once the situation is fully stabilized. Provider incident: https://status.scaleway.com/incidents/qkj49g6g3ykp
A fix has been implemented and we are monitoring the results.
Good news! Things should be back to normal again across the board. Please let us know if there is any further trouble. Thank you so much for your patience while we worked to sort this out.
We're experiencing an increased rate of applications health errors currently looking into the issue.
Our monitoring system report all of the failing applications are healthy. We we will continue monitoring proactively.
The incident is resolved. Apologies for this connection blip. Thank you as always for sticking with us, we really appreciate it.
Our team is currently investigating the root cause of the issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
Issue is resolved and for more than 1 hour there are no reports for unhealthy applications.
We're experiencing an increased rate of applications health errors currently looking into the issue.
The issue has been identified and a fix is being implemented.
Our monitoring system report all of the failing applications are healthy. We we will continue monitoring proactively.
Issue is resolved and for more than 1 hour there are no reports for unhealthy applications.
We are currently experiencing an issue where builds and deployments are completing successfully at the infrastructure level, but are not being correctly reflected in the Dashboard for some applications. This appears to be a synchronization issue affecting the Dashboard visibility layer only. There is no impact on the actual build or deployment processes. Our team is actively investigating the root cause.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our team is currently investigating the root cause of the issue
We have identified and mitigated the immediate issue affecting multiple hypervisors. The platform is currently stable. We are continuing to investigate the underlying cause of the unusual hardware behavior to ensure long-term reliability. At this stage, there is no active impact, but we are monitoring closely and will share further updates as we learn more.
We continue to monitor the situation closely following the mitigation of the issue affecting multiple hypervisors. The platform remains stable following the applied mitigation. We are continuing to monitor the situation closely and investigate the root cause of the unusual hardware behavior. If you notice anything unexpected or experience any issues, please contact our support team immediately. Our team is actively investigating the underlying cause to ensure long-term reliability.
We continue to monitor the situation closely and investigate the underlying cause. As shared previously, we will provide the next update on this status page as soon as we have any significant new information.
After 10 days with no further anomalies observed, we are closing this incident. Over the course of the remediation, we fully replaced 100% of our database hardware infrastructure in Europe. This included a significant number of migrations, reconfigurations, and coordinated infrastructure changes performed across the platform. The work required a major effort from our engineering team and was executed with a strong focus on maintaining platform stability and minimizing customer-facing impact. Since completion, the platform has remained stable, and the affected services are now running on new and improved hardware. We will continue to monitor the environment closely, but at this stage the incident is considered resolved.
We're experiencing an increased rate of applications health errors currently looking into the issue.
We have implemented a fix for this issue and are currently monitoring the results. We will update once we have confirmed it is resolved.
Good news! Things should be back to normal again across the board. Please let us know if there is any further trouble. Thank you so much for your patience while we worked to sort this out.
We're experiencing an increased rate of applications health errors currently looking into the issue.
All applications have returned to healthy state. We will continue to monitor the situation.
Good news! Things should be back to normal again across the board. Please let us know if there is any further trouble. Thank you so much for your patience while we worked to sort this out.
Our team is currently investigating the root cause of the issue.
All applications have returned to healthy state. We will continue to monitor the situation.
We have some good news to share! Everything is now looking clear from our side and all users should be able to work with their applications without any interruptions. Please let us know at [email protected] if you are still experiencing problems. We apologize for disrupting your day and thank you for your patience.
We're experiencing an increased rate of applications health errors currently looking into the issue.
We have implemented a fix for this issue and are currently monitoring the results. We will update once we have confirmed it is resolved.
Good news! Things should be back to normal again across the board. Please let us know if there is any further trouble. Thank you so much for your patience while we worked to sort this out.
Our team is currently investigating the root cause of the issue.
We have implemented a fix for this issue and are currently monitoring the results. We will update once we have confirmed it is resolved.
Good news! Things should be back to normal again across the board. Please let us know if there is any further trouble. Thank you so much for your patience while we worked to sort this out.
We're experiencing an increased rate of applications health errors currently looking into the issue.
We’ve identified the cause of the increased application errors. The issue originates from our data center provider, who is currently experiencing an outage impacting network and compute stability. Our platform remains operational, but some requests may continue to fail intermittently until the provider resolves the incident. You can follow their official updates here: https://bare-metal-servers.status-ovhcloud.com/incidents/9y4sd9ly0lqb We’ll continue to monitor and update as the situation evolves.
Our monitoring system report all of the failing applications are healthy. We we will continue monitoring proactively.
Good news! Things should be back to normal again across the board. Please let us know if there is any further trouble. Thank you so much for your patience while we worked to sort this out.
We're experiencing an increased rate of applications health errors currently looking into the issue.
We have implemented a fix for this issue and are currently monitoring the results. We will update once we have confirmed it is resolved.
We have some good news to share! Everything is now looking clear from our side and all users should be able to work with their applications without any interruptions. Please let us know at [email protected] if you are still experiencing problems. We apologize for disrupting your day and thank you for your patience.
Our team is currently investigating the root cause of the issue.
A fix has been implemented and we are monitoring the results.
Issue is resolved and for more than 1 hour there are no reports for unhealthy applications.
We are currently investigating this issue.
We’ve identified that the ongoing connectivity issues
We’ve identified that the ongoing connectivity issues affecting some services in our North America datacenter are due to scheduled maintenance on the vRack network infrastructure by OVHcloud. - Maintenance window: Oct 28, 2025, 08:00–10:00 UTC - Impact: Intermittent or total loss of vRack connectivity during the maintenance period. - Current state: Maintenance is still in progress on OVH’s side. - Reference: https://network.status-ovhcloud.com/incidents/pc33ftfc2xxq We are actively monitoring the situation and will update once connectivity is fully restored. Thank you for your patience and understanding.
Our monitoring system report all of the failing applications are healthy. We we will continue monitoring proactively.
Good news! Things should be back to normal again across the board. Please let us know if there is any further trouble. Thank you so much for your patience while we worked to sort this out.
Our team is currently investigating the root cause of the issue.
All applications have returned to healthy state. We will continue to monitor the situation.
Good news! Things should be back to normal again across the board. Please let us know if there is any further trouble. Thank you so much for your patience while we worked to sort this out.
We're experiencing an increased rate of applications health errors currently looking into the issue.
Our monitoring system report all of the failing applications are healthy. We we will continue monitoring proactively.
Issue is resolved and for more than 1 hour there are no reports for unhealthy applications.
We're experiencing an increased rate of unhealthy applications. Currently we are looking into the issue.
All applications have returned to healthy state. We will continue to monitor the situation.
We have implemented a fix for this issue and are currently monitoring the results. We will update once we have confirmed it is resolved.
Good news! Things should be back to normal again across the board. Please let us know if there is any further trouble. Thank you so much for your patience while we worked to sort this out.
