Schoolmint の障害履歴

1. 2026年7月21日 14:34 UTCinvestigating

   現在、スクールランナーモバイルアプリで「エラーロード」メッセージが表示されている問題が発生しています。 安心・安心・安全・安心・安全・安心・安全・安心・安全・安心・安全・安心・安全・安心・安全・安心・安全・安心・安全・安心・安全・安心・安全・安心・安全・安心・安全・安心・安全・安心・安全・安心・安全・安心・安全・安心・安全・安心・安全・安心・安全・安心・安全・安心・安全・安心・安全・安心・安全・安心・安全・安心・安全・安心・安全・安全・安心・安全・安全・安全・安心・安心・安全・安心・安全・安心・安心・安全・安全・安全・安心・安心・安心・安全・安心・安全・安心・安心・安心・安心・安全・安心・安心・安全・安心・安心・安心・安心・安心・安心・安心・安全・安心・安全・安全・安心・安心・安心・安心・安全・安全・安全・安全・安全・安心・安心・安心・安全・安心・安心・安心・安心・安心・安心・安心・安心・安心・安心・安心・安心・安心・安全・安全・安心・安心・安全・安全・安心 ご提供いただいた情報は随時更新・共有させていただきます。 ありがとうございました!

2. 2026年7月21日 18:56 UTCinvestigating

   今後もこの問題について調査を続けてまいります.

3. 2026年7月21日 18:58 UTCmonitoring

   問題は特定され、修正をテストしています.

4. 2026年7月22日 18:33 UTCmonitoring

   Androidデバイス向けに、スクールランナーアプリの修正がリリースされました。 iOSデバイスの修正は現在進行中です.

5. 2026年7月23日 15:02 UTCresolved

   IOS上でのSchoolrunnerアプリで修正を行いました。 ありがとうございました!

公式のインシデント更新を自動翻訳しています。

1. 2026年2月26日 18:42 UTCinvestigating

   We have proactively disabled the Student Merge feature after identifying an issue affecting merges across different school years. In limited cases, this resulted in data not displaying correctly. Our engineering team is currently implementing a corrective fix. While the impact is contained, we have suspended the tool to ensure total data integrity. If you believe you have been affected, please note that data is recoverable and our teams are standing by to assist.

2. 2026年2月27日 18:07 UTCidentified

   The issue has been identified, and we are currently implementing a fix. We will provide another update once the implementation is complete.

3. 2026年3月4日 21:31 UTCmonitoring

   The fix has been developed and is currently undergoing Quality Assurance (QA) testing to ensure stability. We will provide a final update once the deployment to production is complete.

4. 2026年3月5日 3:27 UTCresolved

   The issue impacting the student merge feature has been fully resolved. We appreciate your patience.

1. 2026年2月4日 16:12 UTCinvestigating

   We are aware of an issue impacting access to Hero. Users may see 504 timeout errors when attempting to sign in, and those who are able to access the platform may experience slower-than-normal performance. Our team is actively working to identify and resolve the issue. Updates will be shared as we learn more.

2. 2026年2月4日 16:26 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026年2月4日 16:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026年2月4日 19:16 UTCresolved

   This incident has been resolved.

1. 2025年10月27日 17:00 UTCinvestigating

   We are currently investigating reports of slowness affecting SchoolMint Hero. Our team is working to identify the cause and will update this page when we have an update.

2. 2025年10月28日 16:35 UTCinvestigating

   The SchoolMint Hero slowness issue has been resolved.

3. 2025年10月28日 16:36 UTCresolved

   This incident has been resolved.

1. 2024年10月7日 21:37 UTCresolved

   Amazon Web Services encountered a surge in error rates within their API (application programming interface), leading to difficulties in accessing SchoolMint Enroll for approximately thirty minutes. Amazon has successfully resolved this issue, restoring normal service.

1. 2024年10月4日 16:39 UTCresolved

   We released an update on Hero at midnight, which included a new feature to better manage student records. Unfortunately, this failed to display the records for some students. Our team identified and corrected the issue at 10:30 am CT. We can confirm no data was lost and the issue has been fully resolved. We apologize for any inconvenience this may have caused.

1. 2024年9月26日 17:23 UTCresolved

   SchoolMint identified an issue with standard database maintenance on Hero that degraded log-in abilities. We have resolved this issue and are continuing to monitor system functionality.

1. 2024年2月20日 20:15 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 2024年2月20日 20:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2024年2月20日 23:11 UTCresolved

   This incident has been resolved.

1. 2024年2月15日 15:59 UTCinvestigating

   We are currently investigating this issue.

2. 2024年2月15日 16:50 UTCinvestigating

   We are continuing to investigate this issue.

3. 2024年2月15日 16:58 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2024年2月15日 18:21 UTCmonitoring

   A fix has been deployed and we are monitoring. This issue was impacting Admins on only certain browsers

5. 2024年2月15日 19:31 UTCresolved

   This incident has been resolved.

1. 2023年10月26日 17:47 UTCinvestigating

   Hero is currently experiencing a degradation of service. Our team is actively working to resolve the issue.

2. 2023年10月26日 20:55 UTCresolved

   This issue has been resolve. Thank you for your patience!

1. 2023年8月30日 16:38 UTCinvestigating

   We are currently investigating this issue.

2. 2023年8月30日 16:44 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2023年8月30日 17:24 UTCresolved

   This incident has been resolved.

1. 2023年7月12日 13:49 UTCinvestigating

   We are currently investigating this issue.

2. 2023年7月12日 15:28 UTCresolved

   This incident has been resolved.

1. 2023年7月12日 0:37 UTCinvestigating

   We are currently investigating this issue.

2. 2023年7月12日 2:34 UTCresolved

   This incident has been resolved.

1. 2023年5月30日 16:21 UTCinvestigating

   We are currently investigating this issue.

2. 2023年5月30日 17:15 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2023年5月30日 19:42 UTCresolved

   This incident has been resolved.

1. 2023年3月24日 17:33 UTCinvestigating

   We are currently investigating this issue.

2. 2023年3月24日 20:23 UTCinvestigating

   Issue was identified and action was taken to resolve.

3. 2023年3月24日 21:20 UTCresolved

   This incident has been resolved.

1. 2023年1月27日 0:07 UTCinvestigating

   We are currently investigating this issue.

2. 2023年1月27日 1:25 UTCinvestigating

   We are continuing to investigate this issue.

3. 2023年1月27日 1:25 UTCresolved

   This incident has been resolved.

1. 2023年1月23日 19:26 UTCmonitoring

   We have identified degraded performance in our SchoolMint Enrollment platform. Due to a high volume in traffic, additional servers were brought online to increase capacity. Some requests were backlogged while the application resources were launched. We are currently monitoring the queue as backlogged requests are processed. Some new requests might experience a delay as the system queue stabilizes. We are actively monitoring the application infrastructure and will continue to adjust resources to ensure a continued restoration of application performance.

2. 2023年1月24日 3:26 UTCresolved

   The root cause of the degraded performance has been resolved. The team will continue to monitor application performance.

1. 2022年10月27日 23:33 UTCinvestigating

   We are currently investigating this issue.

2. 2022年10月27日 23:34 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2022年10月27日 23:34 UTCresolved

   Thank you for being a valued customer of SchoolMint Customer. We take great pride that over 16,000+ schools and districts across the country select SchoolMint as a trusted provider of their marketing, enrollment, and positive culture solutions. Beginning October 22 through October 26, SchoolMint Sync Service experienced degraded performance. No other SchoolMint products were affected. Additionally, there was a brief 5 minute outage this morning (October 27) to correct the issue. We want to apologize for the disruption that this may have caused your community. The issue was found to be with the Enroll data queue processing task scheduler. The issue caused delayed or stalled data updates/ processing. The issue is now fully corrected and no data was lost. To prevent such an occurrence in the future, SchoolMint has implemented a dedicated monitoring service on the SyncService queue handler. We sincerely apologize for any disruption you may have experienced as we worked to correct the issue. If you have any questions or need support, please contact our Customer Care team by emailing [email protected]. Sincerely, The SchoolMint Team

1. 2022年8月1日 21:50 UTCidentified

   Increased load on application databases has resulted in decreased performance of the SmartChoice application. Engineers have identified the root cause of the issue and are preparing updates to restore functionality.

2. 2022年8月1日 23:19 UTCmonitoring

   A fix has been deployed. Engineers are currently monitoring application performance.

3. 2022年8月2日 0:41 UTCresolved

   This incident has been resolved.

1. 2022年6月6日 19:02 UTCmonitoring

   Additional server resources have been added. Processes affecting Reports and Communications will continue to be impacted as the backlog queue is processed.

2. 2022年6月6日 20:31 UTCresolved

   Application functionality has been restored. Server resources continue to be monitored.