33 Screencastify incidents · 2020年3月 — official updates, affected components, duration and resolution details.
Screencastifyにサインアップする際に、一部のユーザーがアカウント認証メールを受信できないというレポートを調査し、登録プロセスの完了を防止します。 当社のエンジニアリングチームは、根本的な原因を積極的に調査しています。 影響を受けた場合、アカウント作成後に確認メールが届かない場合があります。 このページのアップデートは、より多くの情報が配信されます.
問題が特定され、修正が実装されています.
この事件は解決しました.
公式のインシデント更新を自動翻訳しています。
ログイン、ビデオ再生、録画に影響するインシデントを解決しました。 この場合、一部のユーザーはサインインできませんでした。既存の録画にアクセスしたり、新しい録画を作成したりできます。 当社のエンジニアリングチームは、問題を特定し、修正を実施し、すべての影響を受けたサービスが復元されていることを確認しました。 問題の解決に取り組みながら、ご迷惑をおかけしますが、ご理解のほどよろしくお願いいたします.
公式のインシデント更新を自動翻訳しています。
Our host, Google Cloud, was experiencing an outage resulting in a complete outage of the Screencastify webapp and extension.
Some users are currently experiencing intermittent "Oops! Something went wrong" SC-2 errors when launching the Screencastify extension or attempting to sign in. Our team has identified the root cause of this issue and is actively working on implementing a fix. We appreciate your patience as we work to resolve this as quickly as possible.
We have implemented a fix for the SC-2 error issue, and it has been resolved as of 10:30 AM CT. Since then, we have been closely monitoring the situation and can confirm that all logs indicate everything is functioning properly. Thank you for your patience as we worked through this issue. If you encounter any further problems, please contact us at [email protected].
There is an issue affecting some users, where they may experience reduced functionality while using Screencastify. This includes instances where users may inadvertently see the free version of Screencastify despite having an upgraded account, as well as encountering difficulties logging in. Our Engineering team has been actively investigating the issues and working to implement a fix as quickly as possible to restore normal functionality for all affected users.
We have successfully implemented a fix to address the issues affecting some users. Normal functionality has been restored as of 11am CT. To see the fix, please update the Screencastify extension to the latest version. Our team will continue to monitor our logs closely to ensure that the fix remains effective and that no further issues arise.
This incident has been resolved. If you have any questions, please contact us at [email protected].
We have received reports that some paid users are experiencing access issues and are seeing the free version of Screencastify instead. Our team is actively investigating the issue and working on a solution to resolve it as quickly as possible. We will provide further updates as soon as more information becomes available.
Our team successfully identified and implemented a fix for the issue at 11:09am PT / 1:09pm CT. Since the resolution, we've been closely monitoring logs and can confirm that everything is now considered resolved. We apologize for any inconvenience this may have caused. If you encounter any further issues or have any questions, please don't hesitate to reach out to Screencastify support for assistance.
We are aware some users are currently experiencing difficulties with video playback on the Watch Page, encountering either a grey screen or an error message. Our team has identified the root cause of this issue and is actively working on implementing a solution.
The team implemented a fix at 7:30pm PT / 9:30pm CT and this issue is considered resolved. Please let us know if you continue to experience any issues by contacting our support team at [email protected]. We are so sorry for any inconvenience this issue may have caused you or your team.
We are currently experiencing 4 known issues: 1. Slow Load Times 2. Difficulties Accessing Paid Subscriptions 3. Challenges Accessing or Managing the License Manager Page 4. Errors Submitting the Onboarding Survey Our team is committed to resolving these issues as quickly as possible, and we appreciate your patience and understanding. Please stay tuned for further updates.
Our team has successfully implemented a fix for the reported issues. The resolution was applied at 11 am PT / 1 pm CT, and we have been actively monitoring the system logs since then. As of now, we have not observed any additional issues, and we consider the reported issues resolved. Please do not hesitate to reach out to our support team at [email protected] if you have any questions or are experiencing any issues.
We acknowledge that some users are currently encountering the following issues: 1. Slow load times 2. Difficulties accessing paid subscriptions 3. Challenges accessing or managing the License Manager page 4. Errors when attempting to submit the onboarding survey Our technical team is actively investigating these issues and has identified the root cause. We are working to implement a fix and restore normal service as quickly as possible.
Our team has successfully implemented a fix, and the reported issues have been resolved as of 1:50pm CST. Since the resolution, we have been actively monitoring our logs to ensure the stability of our services. If you experience any lingering issues or have concerns, please do not hesitate to reach out to our support team at [email protected].
We are aware that some users are currently experiencing: 1) slow load times; 2) difficulties accessing their paid subscriptions; and/or, 3) accessing or managing the License Manager page. Our team is actively investigating the issue and has identified the root cause. We are working to implement a fix and restore normal service as quickly as possible.
We're pleased to inform you that our team has successfully implemented a fix, and services are now back to normal. You should no longer experience the previously reported issues. We appreciate your patience and understanding during this brief interruption. If you encounter any lingering issues or have further concerns, please don't hesitate to reach out to our support team at [email protected].
We are aware some users may be experiencing long load times, resulting in error messages. Our team is actively investigating the root cause. We will provide an update once we have more information to share.
A fix has been implemented and we are monitoring the results.
This incident is now resolved. We sincerely apologize for any impact this issue may have caused you.
Some users may be experiencing long load times that result in an error, impacting the watch page links, interactive questions, and captions. In the meantime, you can share the Drive link instead of the Watch Page link. The team is investigating the issue - we will provide an update once we have more information.
There was an impact to multiple Google Cloud services causing disruption to our services. We worked closely with Google Support and a solution has been implemented. We will continue to monitor and ensure stability.
We monitored the fix Google implemented and this issue is now considered resolved. We apologize for the impact this issue may have caused you.
Some users may experience long load times and/or receive error messages. Our team is urgently investigating the root cause. We will provide an update once we have more information to share. Note: Refreshing the page might help.
We were able to identify the root cause and a fix has been implemented. We will monitor for the next hour to confirm full stability.
We monitored the implemented fix, and all issues are now resolved. We apologize for the impact this issue may have caused you! If you are still experiencing issues, please contact our Support squad at [email protected].
We’re aware that some users are experiencing intermittent load issues logging in and/or accessing our web app. Our engineering team is working to identify the root cause and implement a solution.
We have identified the root cause of this issue and have implemented a solution - load times are now stable. Our engineering team will continue to monitor the outcome of this solution.
Over the last couple of hours, we monitored the fix and this issue is resolved. We apologize for any impact this may have caused you. If you encounter any other issues, please contact Screencastify Support via [email protected].
We’re aware that some users are experiencing issues (loading error) viewing Watch Page links for some videos. Our engineering team has identified the root cause of this issue and is currently working to implement a solution. As a temporary workaround, please share the Google Drive link instead of the Watch Page link. Please note that the Drive link does not support the use of Interactive Questions or Viewer Analytics.
Our team implemented a fix and the Watch Page links are successfully loading. We will continue to monitor and will provide an update when we are confident in the fix.
Over the last hour, we monitored the implemented fix and our engineering team has resolved this issue. We apologize for the inconvenience or impact this may have caused. If you experience any further issues, please contact Support at [email protected].
We're aware that some users are experiencing issues accessing our Editor tool, resulting in a 502 Server Error. We have identified the root cause of this issue and are currently working to implement a solution.
Our Engineering team implemented a fix around 11:10am PT / 1:10pm CT and we have since monitored the progress to ensure stability. We believe this issue is now resolved. We recommend refreshing Editor and/or logging out and back in to ensure you're able to access Editor. If you continue to experience any additional issues, please contact us at [email protected] We're so sorry for the impact this issue may have caused you.
Hey there 👋 We're aware that some users are experiencing issues: 1) Video Management Page: Copy Share Link, Interactive Questions & Captions links do not work; 2) Refreshing the page results in a grey screen on Video Management Page and/or My Recordings; 3) Video Management Page: Privacy settings look like they’ve updated, but if you reload the page, the privacy settings did not save; 4) Extension may indicate you are not signed in and does not respond; and/or, 5) Extension freezes. The team is urgently investigating these issues and has a few fixes ready for deployment. We will provide another update soon. We are so sorry for the impact these issues may be causing you and your team. Thanks from the Screencastify Team
We are happy to report we implemented a fix and monitored it over the last couple of hours. These issues are now resolved. 🎉 Please update to the latest extension version.
Hi 👋 We are aware of an issue preventing some users from viewing videos on the Watch Page. 😖 The team has identified the root cause and are working to implement a fix. We assure you, your video(s) are not lost. In the meantime, please download your videos or share your video with a Google Drive link as a temporary workaround. We will post an update once the fix has been implemented. --Screencastify Squad
We are continuing to investigate this issue.
Hey there👋 The engineering team has implemented a fix that is still processing that will enable some users to view videos on the Watch Page. We will provide you with another update once the fix has been fully implemented. for all users
After our team implemented a fix, we actively monitored the results to ensure full resolution. We're happy to report viewing videos on the Watch Page has now been restored! 🥳 Thanks for hanging in there as our team implemented a resolution!
Hi 👋 Our engineers have determined there is a small number of users are experiencing issues saving recordings. 😖 This is caused by an authentication issue, where the user is not completely signed in during the sign in process. In the meantime, please log out and log back in for a work around. We will post an update in 24 hours. ⏳ --Screencastify Squad
Hi 👋 Our engineers have determined there is a small number of users are experiencing issues saving recordings. 😖 This is caused by an authentication issue, where the user is not completely signed in during the sign in process. In the meantime, please log out of the extension and log back in for a work around. We will post an update in 24 hours. ⏳ --Screencastify Squad
Hi 👋 Our engineers have determined there is a small number of users are experiencing issues saving recordings. 😖 This is caused by an authentication issue, where the user is not completely signed in during the sign in process. In the meantime, please log out of the extension and log back in for a work around. We will post an update in 24 hours. ⏳
This incident has been resolved.
Hey there👋 Our Engineers have determined that the Record extension and Submit both experiencing some issues at this time😔 . This means, you may have some issues with signing into and accessing Record and Submit. We are currently looking into this issue and will post an update by 2PM CST. We're so sorry about this and will keep investigating to find a solution! 😺
Our Engineering Team has identified the issue and are continuing to investigate what is preventing Screencastify users from accessing Record and Submit. They are currently working to deploy a fix shortly 🥳 We will continue investigating to ensure that all issues have been resolved and post another update by 3 PM CST. --Thanks from the Screencastify Team 😊
Our Engineering Team was able to implement a solution and access to Record and Submit has now been restored! 🥳 All users should be able to sign in and access Record and Submit. Thanks for hanging in there as our team implemented a resolution! - Screencastify Team 😊