Secureco の障害履歴

1. 2026年9月21日 4:46 UTCinvestigating

   現在、コネクトを呼ぶと、オーディオが提示されていないときに、キャリアの1つで問題を調査しています.

2. 2026年9月21日 5:09 UTCmonitoring

   修正アクションを実行し、現在、キャリアから受け継がれている通常の音声で呼び出します。 今後も性能を監視し続けます

3. 2026年9月21日 5:25 UTCidentified

   一部のお客様には適切な音声を持たずに電話がかかっています。 チームは、追加の修復に取り組んでいます.

4. 2026年9月21日 5:35 UTCmonitoring

   問題は解決しました。 今後もモニタリングを続けてまいります

5. 2026年9月21日 5:35 UTCmonitoring

   今後の問題がないか引き続き監視しています。

6. 2026年9月21日 8:46 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年6月16日 0:28 UTCinvestigating

   We are investigating unusual errors and some performance degradation of our self-service IVP portal / API. This is related to the Portal only and has no impact on calls\payments processing.

2. 2026年6月16日 3:34 UTCidentified

   Our team has identified the problem and is working on the fix

3. 2026年6月17日 3:40 UTCmonitoring

   A fix has been deployed and we are monitoring the IVP portal performance

4. 2026年6月18日 0:50 UTCresolved

   This incident has been resolved.

1. 2026年5月28日 23:04 UTCinvestigating

   We are currently investigating an issue with certain payment types. Some payments may be impacted.

2. 2026年5月28日 23:20 UTCidentified

   We have found the cause of the issue and a fix is now being prepared and implemented.

3. 2026年5月29日 0:00 UTCmonitoring

   The fix has been successful and transactions should now work as expected. Will continue to monitor to ensure normal operation,

4. 2026年5月29日 0:03 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2026年5月29日 1:04 UTCresolved

   Services have now returned to normal.

1. 2026年5月25日 4:55 UTCresolved

   Due to the failure of an emergency change required to ensure the security, integrity and availability of the AU1, AU2 and AU3 regions, we are aware that customer experienced call failures during new call attempts for approximately 15 to 20 minutes from approximately 14h50 AEST on 18/05/2026. Active calls did not experience any impact and the issue was confirmed resolved at 15h08, with monitoring revealing all calls connecting successfully from that time onwards.

1. 2026年4月22日 2:34 UTCinvestigating

   SecureCo has been notified by one of the carriers in AU about an issue affecting their inbound and outbound voice services across Australian carriers. The incident was identified at 22 April 2026, 11:05 (AEST) and is under investigation. Current known impact: Intermittent inbound call failures, including toll-free (1800) services Outbound calls may experience brief disruption but are generally completing via automatic rerouting. We are monitoring the situation and will provide further updates as they become available.

2. 2026年4月22日 2:44 UTCmonitoring

   We have been notified by the carrier that the issue has been resolved.

3. 2026年4月22日 6:11 UTCresolved

   This incident has been resolved.

1. 2026年2月25日 18:19 UTCinvestigating

   We are currently investigating errors seen in Payment IVR transaction processing

2. 2026年2月25日 18:41 UTCidentified

   The issue has been identified and a fix has been deployed.

3. 2026年2月25日 18:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026年2月25日 20:37 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2026年2月25日 21:27 UTCresolved

   This incident has been resolved.

1. 2025年12月14日 23:48 UTCinvestigating

   We are currently investigating reports of call failures affecting SecureCo AU region

2. 2025年12月14日 23:59 UTCidentified

   We have identified the problem and the team is working on the fix. ETA 10 mins

3. 2025年12月15日 0:00 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2025年12月15日 0:01 UTCidentified

   The services are restored back to operational. We are continuing to monitor the situation

5. 2025年12月15日 0:04 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 2025年12月15日 0:06 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 2025年12月15日 2:49 UTCresolved

   This incident has been resolved.

1. 2025年10月29日 1:57 UTCinvestigating

   We are investigating issues with Payment IVR affecting some of our Customers

2. 2025年10月29日 2:59 UTCinvestigating

   Investigation is ongoing, some remediation steps attempted, the issue is still ongoing.

3. 2025年10月29日 3:37 UTCinvestigating

   Investigation ongoing. Root cause is still not identified.

4. 2025年10月29日 4:11 UTCmonitoring

   The issue has been identified and service has been restored. We will continue to monitor for the next hour prior to closing the incident.

5. 2025年10月29日 5:28 UTCresolved

   This incident has been resolved.

1. 2025年10月16日 19:00 UTCinvestigating

   We are currently investigating this issue.

2. 2025年10月16日 19:01 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025年10月16日 19:21 UTCidentified

   The issue has been identified, and a fix is being implemented.

4. 2025年10月16日 19:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2025年10月16日 20:48 UTCresolved

   This incident has been resolved.

1. 2025年10月4日 2:20 UTCinvestigating

   We are investigating the issue that seems to affect both outbound and inbound calls

2. 2025年10月4日 2:25 UTCmonitoring

   A fix has been deployed and all services seem to be back to normal. We continue monitoring the situation

3. 2025年10月4日 6:48 UTCresolved

   This incident has been resolved.

1. 2025年9月29日 22:33 UTCinvestigating

   We are investigating reports of some intermittent issues with our Payments API

2. 2025年9月29日 23:05 UTCresolved

   All services are back to normal

1. 2025年9月16日 9:05 UTCinvestigating

   We have been notified by one of our carriage suppliers of an incident affecting Australia and New Zealand. We will provide further information when available.

2. 2025年9月16日 9:09 UTCmonitoring

   Our carriage partner has notified us that the issue has been resolved now. We have validated that the service has been restored via test calls from our side and will continue to monitor the situation.

3. 2025年9月16日 9:44 UTCresolved

   This incident has been resolved.

1. 2025年9月8日 8:29 UTCinvestigating

   We are currently investigating voice call quality issues experienced by customers connecting to the Payments service in Australia

2. 2025年9月8日 9:03 UTCidentified

   The issue has been identified and fix is being deployed

3. 2025年9月8日 9:07 UTCmonitoring

   A fix has been applied and we are monitoring the results

4. 2025年9月8日 22:43 UTCresolved

   This incident has been resolved.

1. 2025年8月4日 0:02 UTCinvestigating

   We are currently investigating an issue with completing payments using Payment IVR

2. 2025年8月4日 0:40 UTCresolved

   This incident has been resolved now

1. 2025年7月30日 2:19 UTCinvestigating

   We are currently investigating a potential issue with our Hosted Payments Page This may impact some payment captures via the HPP

2. 2025年7月30日 2:58 UTCidentified

   We have identified the issue and are currently implementing a fix.

3. 2025年7月30日 3:55 UTCmonitoring

   Fixes have been implemented and services have returned to normal operation. We will monitor for the next 60 minutes to confirm.

4. 2025年7月30日 5:16 UTCresolved

   Issue has been resolved, all services have returned to normal.

1. 2025年6月2日 19:32 UTCresolved

   We are aware of ongoing issues with the Cloud Provider hosting our AU1 region since approximately 01:30 AEST 03/06/25 and have taken action to mitigate the issue until it is fully resolved, at this stage we are monitoring to ensure there is no further impact to customers. Update 07:20 AEST: We are continuing to monitor the resolution activities by our cloud provider and monitor for customer impact, with no known customer impact at this time.

1. 2025年5月4日 23:24 UTCidentified

   We are experiencing a logon issue with our public service desk portal. We are still receiving support emails and phone calls, though you may not be able to view current and past cases via the web portal

2. 2025年5月5日 7:15 UTCresolved

   The public service desk web portal is now available.

1. 2025年4月6日 22:18 UTCinvestigating

   We are are currently investigating issues relating to our payment services.

2. 2025年4月6日 22:33 UTCidentified

   The team have identified the cause of the issue and are currently remediating. Payment services should resume shortly.

3. 2025年4月6日 22:53 UTCmonitoring

   Services have resumed and transactions are now being observed since 8:37am (AEST). The team currently monitoring services.

4. 2025年4月6日 23:09 UTCresolved

   This incident has been resolved.

1. 2025年3月4日 22:47 UTCinvestigating

   We are currently investigating some reported call issues / failures & degraded service.

2. 2025年3月4日 23:04 UTCmonitoring

   Issue has been identified and service has now stablised. Engineers are currently monitoring.

3. 2025年3月4日 23:05 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 2025年3月5日 0:45 UTCresolved

   Monitoring has confirmed that the issue has been successfully resolved and no further action is required.

1. 2025年2月17日 8:31 UTCinvestigating

   We are currently investigating ongoing reports with traffic instability between our Sydney POPs and our IVP AU1 Cloud Environment.

2. 2025年2月17日 8:35 UTCinvestigating

   Earlier today we observed traffic instability isolated to a few services and customers. The issue was resolved and isolated by failing over to our HA SBC. Unfortunately as the day progressed, additional reported cases had been observed. Investigations are ongoing with our connectivity partners and cloud partners to understand the cause of the issue.

3. 2025年2月17日 9:43 UTCidentified

   The issue observed has been identified as a BGP flapping issue. Investigations as to root cause are ongoing.

4. 2025年2月17日 11:14 UTCidentified

   Investigations have led to a BGP flap occuring on all megaport services. An Engineer has been dispatched to the POPs for further investgation works.

5. 2025年2月17日 11:15 UTCidentified

   We are continuing to work on a fix for this issue.

6. 2025年2月17日 12:33 UTCidentified

   Emergency works has commenced at SYD2 POP

7. 2025年2月17日 13:17 UTCidentified

   POP Maintenance on SY2 Completed

8. 2025年2月17日 18:16 UTCmonitoring

   Our team has implemented a fix with the support of our routing vendor and we are monitoring to ensure there are no remaining issues.

9. 2025年2月18日 0:15 UTCmonitoring

   We have identified a final routing issue and resolved it, at this time we will continue to monitor to ensure no issues remain.

10. 2025年2月18日 3:38 UTCresolved

    This incident has been resolved.