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    Secureframe の障害履歴

    49 Secureframe incidents · 2022年7月 — official updates, affected components, duration and resolution details.

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    Elevated errors with third party vendor

    開始 2026年7月10日 17:25 UTC · 1h 32m

    Outage致命的なインシデント
    影響を受けたコンポーネント
    Web ApplicationAPITrust
    1. 2026年7月10日 17:25 UTCmonitoring

      We're experiencing an elevated level of API errors with a third party vendor. This is causing app wide issues.

    2. 2026年7月10日 17:27 UTCmonitoring

      We are continuing to monitor for any further issues.

    3. 2026年7月10日 18:29 UTCmonitoring

      Affected services are coming back online and error rates are returning to normal levels. Our team is continuing to monitor the recovery to ensure stability. We'll post another update shortly / once the incident is fully resolved. Thank you for your patience.

    4. 2026年7月10日 18:37 UTCmonitoring

      Affected services are coming back online and error rates are returning to normal. We're continuing to monitor the recovery to ensure stability.

    5. 2026年7月10日 18:57 UTCresolved

      The third-party service has recovered and all affected services are fully operational. We've confirmed normal performance. Thank you for your patience.

    Secureframe Agent devices missing from inventory

    開始 2026年6月9日 18:39 UTC · 7h 32m

    Outage重大なインシデント
    影響を受けたコンポーネント
    Secureframe Agent
    1. 2026年6月9日 18:39 UTCidentified

      We've identified an issue where some devices managed by the Secureframe Agent dropped out of asset inventory, which is causing related tests to fail.

    2. 2026年6月10日 2:11 UTCresolved

      This incident has been resolved.

    Sign in issues with "Sign in with Microsoft"

    開始 2026年5月27日 19:12 UTC · 33m

    Pending
    影響を受けたコンポーネント
    Web Application
    1. 2026年5月27日 19:12 UTCinvestigating

      We are aware of issues with using the "Sign in with Microsoft" login to the Secureframe application. We have identified a cause and we are starting mitigation

    2. 2026年5月27日 19:21 UTCidentified

      The issue is identified, and we are also seeing Microsoft Intune syncs failing due to a similar issue. Both fixes are forthcoming shortly.

    3. 2026年5月27日 19:23 UTCidentified

      Azure Devops syncs are similarly affected, with the same fix planned.

    4. 2026年5月27日 19:39 UTCmonitoring

      A fix has been implemented and we are monitoring.

    5. 2026年5月27日 19:44 UTCresolved

      This incident has been resolved.

    Cloud Sync Failures - Secureframe Platform

    開始 2026年4月1日 16:11 UTC · 25m

    Pending
    影響を受けたコンポーネント
    Web Application
    1. 2026年4月1日 16:11 UTCidentified

      We have identified an issue where Cloud Syncs failed overnight, and may have incorrectly updated Cloud Test statuses.

    2. 2026年4月1日 16:24 UTCidentified

      We have started remediation to resync these connections across the plaform.

    3. 2026年4月1日 16:36 UTCresolved

      This incident has been resolved, and tests should now show the correct values.

    Secureframe Agent - UK - syncs are not working

    開始 2026年2月23日 19:03 UTC · 3h 16m

    Outage重大なインシデント
    影響を受けたコンポーネント
    Secureframe Agent
    1. 2026年2月23日 19:03 UTCidentified

      We have identified the issue and are working on a remediation now.

    2. 2026年2月23日 21:17 UTCidentified

      We are continuing to work on the fix for this issue.

    3. 2026年2月23日 22:19 UTCresolved

      This incident has been resolved.

    Issues with Google Workspace connections

    開始 2026年1月20日 16:59 UTC · 7h 1m

    Outage重大なインシデント
    影響を受けたコンポーネント
    Web Application
    1. 2026年1月20日 16:59 UTCidentified

      We have identified an issue with Secureframe integrations being disconnected from Google Workspaces, this issue has been corrected and we will reconnect any disconnected integrations affected.

    2. 2026年1月20日 20:27 UTCidentified

      We are deploying a fix for this shortly - this fix will automatically reconnect these disconnected integrations.

    3. 2026年1月20日 23:49 UTCmonitoring

      A fix has been implemented and is rolling out to all affected customers.

    4. 2026年1月21日 0:00 UTCresolved

      This incident has been resolved.

    Personnel Page Crashing for US/UK users

    開始 2025年12月12日 18:51 UTC · 2h 21m

    Outage重大なインシデント
    影響を受けたコンポーネント
    Web Application
    1. 2025年12月12日 18:51 UTCinvestigating

      We are currently investigating this issue.

    2. 2025年12月12日 19:57 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2025年12月12日 20:13 UTCidentified

      The issue has been identified and we are implementing a fix.

    4. 2025年12月12日 20:30 UTCidentified

      We have validated a fix for this issue, and will be deploying this fix to our Production code and all regions shortly.

    5. 2025年12月12日 21:12 UTCresolved

      This incident has been resolved.

    Increased error rates with login

    開始 2025年12月5日 9:22 UTC · 14m

    Outage重大なインシデント
    影響を受けたコンポーネント
    Web Application
    1. 2025年12月5日 9:22 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 2025年12月5日 9:27 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025年12月5日 9:36 UTCresolved

      This incident has been resolved.

    Secureframe US and UK appplications unavailable

    開始 2025年11月18日 12:11 UTC · 2h 34m

    Outage重大なインシデント
    影響を受けたコンポーネント
    Web Application
    1. 2025年11月18日 12:11 UTCidentified

      Cloudflare, which serves all Secureframe application services, is experiencing a global connectivity issue. You may experience errors while attempting to use the Secureframe application. We are monitoring this situation.

    2. 2025年11月18日 12:13 UTCidentified

      Cloudflare is working on this issue, this status will be updated as the Cloudflare status impacts the Secureframe application. You may experience intermittent issues using the Secureframe application. See https://www.cloudflarestatus.com/ for more information.

    3. 2025年11月18日 12:24 UTCidentified

      Cloudflare is still investigating the issue. For more information, see https://www.cloudflarestatus.com/

    4. 2025年11月18日 12:29 UTCidentified

      Cloudflare services are recovering, but customers may continue to observe higher-than-normal error rates as they continue remediation efforts. For more information, see https://www.cloudflarestatus.com/

    5. 2025年11月18日 12:39 UTCidentified

      The Secureframe application should be generally available in the US and UK regions. For more information, see https://www.cloudflarestatus.com/

    6. 2025年11月18日 13:22 UTCmonitoring

      Cloudflare continues to experience intermittent connectivity issues, affecting the Secureframe application in the US and UK regions. Some users may continue to experience intermittent errors on the Secureframe application as Cloudflare continues to work on the issue. For more information, see https://www.cloudflarestatus.com/

    7. 2025年11月18日 13:41 UTCmonitoring

      The Secureframe application continues to be affected by the widespread Cloudflare outage. We are monitoring the situation at this time. The Secureframe app in the US and UK regions is currently unavailable.

    8. 2025年11月18日 14:45 UTCresolved

      Cloudflare has implemented a fix to their service. The Secureframe app is functioning normally at this time.

    Company Tests/Test Library May Show Incomplete Results

    開始 2025年2月6日 15:41 UTC · 4h 39m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Web Application
    1. 2025年2月6日 15:41 UTCidentified

      Some data in Company Test and Test Libraries may not be showing in the application. We have a mitigation strategy in place and are updating data now.

    2. 2025年2月6日 16:21 UTCidentified

      We are continuing to work on this issue.

    3. 2025年2月6日 16:41 UTCmonitoring

      We are currently remediating this issue, and users should start seeing more tests data, and can manually refresh tests in the app as needed.

    4. 2025年2月6日 17:29 UTCmonitoring

      Remediation is still in progress. Overall the application is operational.

    5. 2025年2月6日 18:51 UTCmonitoring

      Most data has been restored at this time, and we estimate full restoration within the next 2 hours.

    6. 2025年2月6日 19:48 UTCmonitoring

      The remediation is nearing completion. This status will be updated when complete.

    7. 2025年2月6日 20:20 UTCresolved

      This incident has been resolved.

    Degraded Web Application

    開始 2025年1月23日 23:53 UTC · 40m

    Pending
    影響を受けたコンポーネント
    Web Application
    1. 2025年1月23日 23:53 UTCinvestigating

      We are currently investigating this issue

    2. 2025年1月24日 0:33 UTCresolved

      This incident has been resolved.

    Dashboard: Tests and Frameworks showing 0 findings

    開始 2024年10月2日 12:05 UTC · 3h 47m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Web Application
    1. 2024年10月2日 12:05 UTCinvestigating

      We are currently investigating this issue. Other parts of the application are functioning normally.

    2. 2024年10月2日 12:22 UTCidentified

      We are investigating a possible remediation to this issue.

    3. 2024年10月2日 13:51 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 2024年10月2日 14:13 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 2024年10月2日 15:52 UTCresolved

      This incident has been resolved.

    New integration connections are not showing up in the UI

    開始 2024年10月1日 17:43 UTC · 1h 16m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Web ApplicationAPI
    1. 2024年10月1日 17:43 UTCidentified

      We have had reports of integration connections not showing up in the UI. The engineering team has identified the issue and is working on a fix.

    2. 2024年10月1日 18:59 UTCresolved

      This incident has been resolved.

    Office365: Some user logins and some integration syncs failing

    開始 2024年8月20日 15:00 UTC · 1h 25m

    Outage重大なインシデント
    影響を受けたコンポーネント
    Web Application
    1. 2024年8月20日 15:00 UTCinvestigating

      We are currently investigating this error.

    2. 2024年8月20日 15:02 UTCidentified

      The issue has been identified and we are working on a resolution.

    3. 2024年8月20日 16:15 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2024年8月20日 16:25 UTCresolved

      This incident has been resolved.

    A subset of customers have incorrect tests showing up in Secureframe

    開始 2024年8月7日 14:07 UTC · 3h 7m

    Pending
    影響を受けたコンポーネント
    Web ApplicationAPI
    1. 2024年8月7日 14:07 UTCinvestigating

      We are currently investigating this issue

    2. 2024年8月7日 14:37 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2024年8月7日 14:43 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2024年8月7日 17:14 UTCresolved

      This incident has been resolved.

    Performance Degradation of Test Refreshes

    開始 2024年8月6日 17:53 UTC · 4h 9m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Web Application
    1. 2024年8月6日 17:53 UTCidentified

      The issue has been identified and we are working on a resolution.

    2. 2024年8月6日 19:08 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 2024年8月6日 20:42 UTCidentified

      We are deploying a fix for this issue.

    4. 2024年8月6日 21:58 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 2024年8月6日 22:02 UTCresolved

      This incident has been resolved.

    Trust Center pages not fully loading

    開始 2024年5月24日 22:36 UTC · 16m

    Outage致命的なインシデント
    影響を受けたコンポーネント
    Trust
    1. 2024年5月24日 22:36 UTCinvestigating

      We are currently investigating this issue.

    2. 2024年5月24日 22:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024年5月24日 22:52 UTCresolved

      This incident has been resolved

    Application intermittently unresponsive

    開始 2024年5月14日 13:30 UTC · 3h 26m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Web Application
    1. 2024年5月14日 13:30 UTCinvestigating

      We are investigating an issue where the application may be unresponsive or unavailable for short periods.

    2. 2024年5月14日 14:35 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2024年5月14日 15:31 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2024年5月14日 16:57 UTCresolved

      This incident has been resolved.

    Secureframe Web Application in degraded state

    開始 2024年5月13日 14:43 UTC · 2h 26m

    Pending
    影響を受けたコンポーネント
    Web Application
    1. 2024年5月13日 14:43 UTCinvestigating

      We are currently investigating this issue

    2. 2024年5月13日 14:58 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024年5月13日 17:09 UTCresolved

      This incident has been resolved and all services are operating normally.

    Controls page in degraded state

    開始 2024年5月6日 19:27 UTC · 35m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Web Application
    1. 2024年5月6日 19:27 UTCinvestigating

      We are currently seeing the Controls page load on multiple company instances, but produces an infinite spinner.

    2. 2024年5月6日 19:42 UTCidentified

      We have identified the issue, and are rolling out a fix.

    3. 2024年5月6日 19:50 UTCmonitoring

      A fix has been implemented and we are monitoring to confirm the fix holds.

    4. 2024年5月6日 20:01 UTCresolved

      This incident has been resolved.