Sine の障害履歴

1. 2026年10月23日 4:27 UTCmonitoring

   最近公開されたPHP脆弱性(CVE)を認識し、環境を徹底的に見直しています。 Sine は、当社のプラットフォーム内で PHP を使用していません。 その結果、当社の製品とコアサービスは、これらの脆弱性に完全に影響されず、Sineプラットフォームの使用にはアクションは必要ありません。 ただし、セキュリティのベストプラクティスとして、Sine に接続している外部システムまたはサードパーティの統合のいずれかを見直し、PHP の脆弱なバージョンを実行していないことを確認してください。 私たちは、セキュリティを真剣に受け止め、お客様のデータを安全に保つために、景観を監視し続けます.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月29日 8:23 UTCidentified

   現在、上流メールプロバイダで問題が発生しています。 さらなる情報を持っているため、原因を調べて更新します.

2. 2026年7月29日 23:04 UTCidentified

   当社は、根本原因を特定し、問題の解決のために、上流メールプロバイダと密接に連携し続けています。 モバイルプッシュ通知は影響を受けず、正常に機能し続けます.

3. 2026年7月30日 0:45 UTCmonitoring

   問題は緩和され、メール送信機能が復元されているため、状況を密接に監視しています.

4. 2026年7月30日 7:11 UTCmonitoring

   今後の問題がないか引き続き監視しています。

5. 2026年7月30日 7:14 UTCresolved

   弊社では、メールサービスが運用中であることを確認しております.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月29日 8:21 UTCresolved

   現在、上流メールプロバイダで問題が発生しています。 さらなる情報を持っているため、原因を調べて更新します.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月8日 3:56 UTCmonitoring

   We are aware of a Telstra network outage currently causing disruption to our service. Telstra has reported progress toward resolving the issue, and our team is actively monitoring the situation to confirm full stability once it's restored. We appreciate your patience and will provide updates as we learn more — please let us know if you continue to experience issues in the meantime.

2. 2026年7月9日 3:01 UTCresolved

   This incident has been resolved.

1. 2026年5月22日 0:01 UTCinvestigating

   We are currently experiencing issues delivering email to Yahoo services. We will update as we have more information.

2. 2026年5月22日 5:04 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026年5月25日 0:40 UTCresolved

   This incident has been resolved.

1. 2026年4月16日 6:24 UTCinvestigating

   Some MDM customers may experience an error or delay with receiving a SinePoint Pro update or app installation. We are working with Apple to return service to normal. You can follow their updates here: https://www.apple.com/au/support/systemstatus/

2. 2026年4月17日 0:59 UTCresolved

   This incident has been resolved.

1. 2026年2月15日 22:11 UTCinvestigating

   We are investigating an issue with the CM3 integration providing false negatives, resulting in passes being rejected incorrectly.

2. 2026年2月15日 22:40 UTCidentified

   CM3 have confirmed an issue on their end. We are awaiting further updates.

3. 2026年2月16日 1:04 UTCmonitoring

   CM3 have deployed a fix and we are monitoring the results.

4. 2026年2月25日 0:09 UTCresolved

   The CM3 Integration has been stabilised. Additional logging and alerts have been added to assist with future CM3 events.

1. 2026年1月22日 22:16 UTCinvestigating

   Microsoft is currently experiencing issues affecting Microsoft 365 services, including problems with email delivery to and from Microsoft 365 accounts (Exchange Online). Recent reports indicate a service degradation or outage impacting inbound and outbound email functionality. Users have encountered errors such as "451 4.3.2 Temporary server error" when attempting to send or receive emails, along with intermittent failures in email delivery. Please see https://status.cloud.microsoft/m365/ for more information We will continue to monitor the issue and Sine emails will retry sending at regular intervals

2. 2026年1月23日 21:41 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026年1月23日 21:41 UTCresolved

   https://status.cloud.microsoft/m365/ now lists the incident as resolved

1. 2025年11月6日 6:16 UTCinvestigating

   We are aware of an issue with our marketing website, https://www.sine.co/ and are investigating the causes This does not affect the functionality of the Sine products

2. 2025年11月6日 6:40 UTCmonitoring

   Our marketing website, https://www.sine.co/ is now fixed and we will monitor the issue This did not affect the functionality of the Sine products

3. 2025年11月6日 6:55 UTCresolved

   Our marketing website, https://www.sine.co/ is now fixed

1. 2025年10月20日 9:32 UTCinvestigating

   We are currently observing an ongoing incident with AWS that is affecting multiple downstream services, including our SMS provider. Our team is actively monitoring the situation and will provide updates as more information becomes available.

2. 2025年10月20日 9:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025年10月20日 12:10 UTCresolved

   The AWS incident has been mitigated, and affected services — including our SMS provider — are now recovering. We continue to monitor the situation closely to ensure full stability and will provide further updates if necessary.

1. 2025年10月9日 0:37 UTCinvestigating

   We are currently investigating an issue related to blacked-out visitor signatures visible on passes when viewed via the Sine dashboard. We believe this is related to a compatibility issue on Sinepoint Pro devices running iOS 26. Please do not update your devices to this version until this issue is resolved.

2. 2025年10月9日 3:24 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025年10月10日 0:38 UTCmonitoring

   A fix has been released and we are monitoring the results. Please upgrade to the latest version of SinePoint Pro if you are encountering this issue.

4. 2025年10月15日 1:32 UTCresolved

   This incident has been resolved.

1. 2025年7月15日 3:52 UTCinvestigating

   We are currently investigating an issue related to displays that have automatically been disconnected. This seems to apply to displays that were using the legacy username and password based authentication method and were automatically updated to SinePoint Pro version 2.9.0. If you encounter this problem, please restart the SinePoint Pro app and follow the instructions in the link below to reconnect your display. Whilst this investigation is ongoing we have paused automatic updates to managed devices. https://sine.support/en/articles/5990514-connecting-an-ipad-display-using-the-quick-connect-method

2. 2025年7月16日 2:52 UTCidentified

   We have identified the root cause of the issue and will be releasing an update to SinePoint Pro shortly.

3. 2025年7月18日 3:07 UTCmonitoring

   The SinePoint Pro update has been released. We will continue to monitor its impact on this issue.

4. 2025年7月21日 6:22 UTCresolved

   This incident has been resolved.

1. 2025年4月1日 23:58 UTCinvestigating

   We have multiple reports of SinePoint Pro printing badges with no content (blank). We are investigating the issue.

2. 2025年4月2日 1:29 UTCmonitoring

   The issue has been identified and a fix deployed. We will continue to monitor the impact and work to mitigate any further issues.

3. 2025年4月2日 23:42 UTCresolved

   No further issues have been observed. We will continue to monitor and improve reliability of the feature.

1. 2025年3月19日 4:54 UTCidentified

   We're aware of some users of the Sine for Outlook add-in having connection problems due to Microsoft's phasing out of legacy authentication tokens. An updated version of the add-in will be released soon. For troubleshooting assistance, please see the support documentation: https://sine.support/en/articles/5950232-sine-for-outlook-add-in

2. 2025年3月24日 2:02 UTCresolved

   This incident has been resolved.

1. 2025年2月26日 1:33 UTCinvestigating

   An issue has been identified where the Dashboard gets stuck in a loading state for some users. We are investigating the issue and will provide an update soon.

2. 2025年2月26日 3:32 UTCmonitoring

   A networking issue has been identified and a temporary fix has been deployed, which has circumvented the issue. We will continue to monitor whilst implementing a more permanent fix.

3. 2025年2月26日 23:05 UTCresolved

   The issue has been resolved. We will continue to monitor and make incremental improvements to prevent similar issues in the future.

1. 2025年2月6日 8:18 UTCinvestigating

   Some user's of the Sine Pro mobile app are unable to check out from their device. Our engineers are investigating to identify the root cause.

2. 2025年2月6日 10:43 UTCidentified

   The issue has been identified as impacting sites with linked forms. A fix is in the process of being tested and rolled out.

3. 2025年2月6日 12:46 UTCmonitoring

   We have deployed a fix and are monitoring the impact.

4. 2025年2月6日 23:51 UTCresolved

   The issue has been resolved. Both iOS and Android app users can successfully check out.

1. 2025年1月21日 6:15 UTCidentified

   Some emails sent by Sine are being blocked by SpamCop, an independent service that attempts to determine if emails are legitimate before delivering to recipients. We are working with SpamCop to overcome the block. Please consider whitelisting Sine emails to ensure deliverability. See here for more information: https://www.spamcop.net/bl.shtml?167.89.68.46

2. 2025年1月22日 2:08 UTCresolved

   The issue has been addressed by SpamCop and services have been restored. To avoid this issue in the future, please consider whitelisting Sine emails to ensure deliverability. See here for more information: https://sine.support/en/articles/2103291-firewall-rules-and-whitelisting

1. 2024年10月2日 3:16 UTCidentified

   When a site requires neither email nor mobile upon check-in, Sine Point Pro (iPad app) currently enforces at least one to be specified. The issue has been identified and a fix is in progress.

2. 2024年10月3日 1:33 UTCmonitoring

   A new version of SinePoint Pro (iPad app) has been released. Please update to the latest version. We will continue to monitor for any further issues.

3. 2024年10月3日 7:28 UTCresolved

   This incident has been resolved.

1. 2024年9月10日 9:36 UTCinvestigating

   We are currently experiencing issues with our upstream email provider. We are investigating the cause and will update as we have further information.

2. 2024年9月10日 10:31 UTCmonitoring

   We have identified the upstream cause and are monitoring.

3. 2024年9月10日 11:02 UTCresolved

   This incident has been resolved.

1. 2024年8月15日 7:31 UTCidentified

   Our team have identified a small number of check-in events that are displaying incorrect data. These events are linked to visits, on both iPad and dashboard, that use a verified mobile number that was previously used by a different visitor/contractor. Our team are aware of the issue and are implementing a fix.

2. 2024年8月15日 8:32 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2024年8月16日 4:40 UTCresolved

   The issue has been resolved. We will continue to monitor the results.